
Scope Creep: When the client keeps asking for more
In this episode of How to Lead, Kate explores scope creep: what happens when a client keeps asking for “just one more thing” and the work begins to look very different from the original brief. She explains why managing scope creep is about more than protecting margin - it also affects client relationships, quality, strategic thinking and team morale. Kate also asks an important question: is it genuinely scope creep, or was the work poorly scoped in the first place? You’ll learn how to pause before agreeing to additional work, make the value of any extras visible and offer constructive choices around cost, timing and scope. Episode Highlights: 00:00 Scope Creep Setup 00:52 Linda and Jason Skit 01:50 Why Scope Creep Happens 03:23 Get Curious Not Defensive 04:50 Make Freebies Visible 06:42 Four Hidden Risks 09:50 Stop Saying Yes Live 10:43 Trade Offs and Options 12:47 Is It Bad Scoping 14:11 Reward Prevention Not Heroics 15:21 Reset an Over Serviced Account 16:30 Weekly Checklist to Practice 18:18 Leadership Accelerator and Wrap Up Useful links: The Digital Academy Online Course Free Resources and more information on Kate's coaching programmes Buy the "How to Lead" book Connect with Kate on LinkedIn Follow Kate on TikTok Contact Kate https://www.waterfallhill.co.uk/links





















