

#10 - Clare Bushell & Tatiana Captari (Triumph): Beyond Compliance - DPP for Brand Experience
About WAYS WAYS explores real-world experiences at the intersection of Eco-Design, Circular Economy, Product Sustainability, Digital Transformation and Regulatory Readiness (including ESPR, the Digital Product Passport and Product Data Governance). Who should listen? Relevant for sustainability teams, product managers, retail leaders, marketing professionals, digital transformation teams, product designers and manufacturers preparing for the Digital Product Passport. About the Guests Clare Bushell Sustainability Project Manager, Triumph International Tatiana Captari Retail Operations Manager, Triumph International About the Host Wolfgang Steiner Founder, Ecoviator https://www.linkedin.com/in/wolfgangsteiner/ https://www.ecoviator.com Summary In this episode I speak with Clare Bushell and Tatiana Captari from Triumph International about their Digital Product Passport journey – from an initial pilot to scaling across the organisation. Together they show why the DPP is much more than a compliance requirement: it is an opportunity to strengthen customer trust, improve collaboration across functions, connect sustainability with retail, and create richer product experiences throughout the customer journey. Key Topics • Launching a Digital Product Passport pilot before regulation was finalised • Scaling from pilot projects to enterprise-wide implementation • Data integration beyond spreadsheets • Cross-functional collaboration across sustainability, retail, IT and marketing • Supplier engagement and supply chain transparency • Customer experience beyond compliance • Building trust through Digital Product Passports Soundbites • "The Digital Product Passport is much more than a compliance tool." • "It became a gift for us." • "The Digital Product Passport is not really about data. It's about relationships." Chapters 00:00 Two perspectives on the Digital Product Passport 06:44 Sustainability beyond the workplace 12:00 Purpose beyond compliance 13:58 Lessons from Triumph's DPP pilot 20:24 Scaling the Digital Product Passport across the organisation 23:02 Retail, customer awareness and brand trust 25:58 Supplier engagement and data transparency 30:00 From compliance to customer experience 35:41 Looking ahead: the future of the DPP 40:16 Personal sustainability and recharging Content Type Interview Primary Goal Education Music Credits "Lullaby | Hip-Hop Instrumental" by kontraamusic Source: Freesound.org Licensed under Creative Commons CC0
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