SEAA | Southeast Acquirers Association

Bill Glass

Welcome to the Southeast Acquirers Association Podcast, where industry leaders and payment professionals come together to explore the dynamic world of acquiring. Join us as we dive into the latest trends, innovations, and challenges shaping the payments landscape.

In each episode, we bring you insightful interviews with thought leaders and experts who share their experiences, strategies, and expertise in navigating the ever-evolving payments industry. Whether you're a seasoned professional or just entering the field, our podcast offers valuable insights to help you stay ahead in this rapidly changing landscape. From discussions on emerging payment methods to deep dives into risk management and compliance, we cover a wide range of topics to keep you informed and inspired.

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20 episodes
Updated Wednesday

Episodes20

Newest first

Wednesday · 34 min
PayCompass CEO Justin Volrath on Leadership, Culture & the Future of Payments
In this episode, Bill Glass sits down with Justin Volrath, Founder and CEO of PayCompass, to discuss how he built one of the fastest-growing ISO organizations by challenging traditional payment industry thinking. Justin shares his unlikely journey into merchant services, explains why an agent-first philosophy has fueled PayCompass' rapid growth, and offers practical advice on leadership, recruiting, technology, and scaling a successful payments business. The conversation dives into what separates companies that simply grow from those that build lasting cultures, why empowering sales agents creates better outcomes for everyone, and how AI, embedded payments, and ISV partnerships are reshaping the future of merchant services. Throughout the discussion, both Bill and Justin emphasize that while technology will continue to evolve, trust, relationships, and exceptional service remain the industry's greatest competitive advantages. Three Biggest Takeaways 1. Culture Drives Growth PayCompass' rapid expansion wasn't driven by technology alone—it was built by consistently making decisions that prioritize agents' success and hiring people who genuinely care about serving others. 2. Technology Should Empower, Not Replace From custom-built internal platforms to AI-assisted support, technology works best when it removes friction and helps people perform at a higher level rather than replacing human expertise and relationships. 3. The Future Belongs to Trusted Advisors As embedded payments, ISVs, and AI continue to reshape the industry, successful payment professionals will differentiate themselves through consultative selling, strategic partnerships, and delivering long-term value—not simply processing transactions.
July 22 · 49 min
Can AI transform payments without sacrificing trust, compliance, or human judgment?
In this episode of the SEAA Podcast, host Bill Glass sits down with Leo Patching, founder of Kompliant (now part of LegitScript), and Tom Lineen, President of WestTown Payments to explore one of the most important shifts happening in financial services today: the evolution of AI-powered underwriting, merchant risk, and compliance. Together, they break down what agentic AI actually means in regulated payment environments, why "human-in-the-loop" decision-making remains essential, and how banks, ISOs, PayFacs, and fintechs can leverage AI to improve operational efficiency without creating unnecessary regulatory risk. The conversation dives into the industry's transition from traditional point-in-time underwriting to continuous merchant intelligence, discussing how organizations can better detect fraud, automate onboarding, strengthen ongoing monitoring, and build compliance programs that scale. The episode also explores why explainability, auditability, and defensible decision-making will become the defining characteristics of next-generation payment platforms and why simply deploying AI isn't enough.
July 15 · 49 min
The Future of High-Risk Payments Starts Here: Qredible + Sunfire POS
What if the biggest threat to your business isn't sales—it's compliance? In this episode of the SEAA Podcast, Bill Glass sits down with Noah Fitzgerald (Qredible) and Joan Winnington (Sunfire POS) to discuss how the payments industry is evolving and why traditional underwriting is failing merchants in regulated industries. From CBD and vape to peptides, nutraceuticals, and other high-risk verticals, they break down the technology that's changing compliance from a reactive process into a proactive competitive advantage. You'll hear how Qredible and Sunfire POS have partnered to create a fully integrated compliance and point-of-sale solution that automates product-level compliance, digitizes COAs, continuously monitors merchant risk, and helps businesses stay audit-ready while reducing the manual workload that has traditionally overwhelmed merchants and underwriters.
June 24 · 21 min
CardFlight's Vision for the Future of Merchant Payments
In this episode of the SEAA Podcast, host Bill Glass sits down with Rinda Sutrathada, Senior Account Manager, and Ashley Howard, Partnership Support Associate, from CardFlight to discuss how SwipeSimple is evolving beyond traditional payment acceptance and helping merchants run smarter, more efficient businesses. The conversation explores CardFlight's recently launched SwipeSimple App Marketplace, including integrations like QuickBooks Online Sync, appointment scheduling, text loyalty, and review management. Ashley and Rinda share how merchant and reseller feedback directly influences product development and what's driving adoption across the channel. Bill also dives into some of CardFlight's newest innovations, including Tap to Pay on iPhone, the growing demand for mobile-first payment solutions, and how merchants can leverage SwipeSimple's gateway, invoicing, payment links, recurring billing, and offline payment capabilities to support both card-present and card-not-present environments. The episode wraps up with an exciting preview of CardFlight's upcoming ACH by Nuvei release, bringing ACH acceptance to invoices and payment links and providing merchants with even more flexibility in how they get paid. Whether you're an ISO, agent, reseller, or merchant services professional, this episode offers valuable insight into how CardFlight is helping businesses simplify payments while expanding their operational toolkit. Guests: Rinda Sutrathada | (619) 793-9095 | rinda.sutrathada@cardflight.com Ashley Howard | (917) 579-7829 | ashley.howard@cardflight.com Tune in to hear how CardFlight is shaping the future of merchant payments through innovation, feedback-driven development, and a relentless focus on merchant success.
June 3 · 47 min
Allen Kopelman Reveals the Next Big Shift in Payments and Fintech
In this episode, Bill Glass sits down with Allen Kopelman, Co-Founder and CEO of Nationwide Payment Systems, to discuss the evolution of the payments industry and where it's headed next. Allen shares his journey from restaurant owner to payments executive, offering insights on merchant services, fintech innovation, embedded finance, software solutions, and the strategies businesses can use to stay competitive in an increasingly digital world. They also explore how value-added services like lending, payroll, invoicing, and recurring billing are transforming merchant relationships and creating new growth opportunities for payment professionals. Connect with Allen Kopelman: Website: Nationwide Payment Systems LinkedIn: Allen Kopelman Podcast: B2B Vault Podcast If you enjoyed this episode, be sure to subscribe, leave a review, and share it with others in the payments and fintech community.
March 18 · 26 min
Build vs Buy: The Software Decision That Can Make or Break a Payments Company
In this episode, SEAA sits down with Adam Dill and Josh Adams, co-founders of DBA, to discuss how custom software is transforming modern payments infrastructure. Drawing from their experience building high-performance systems across fintech and other industries, they break down the key considerations payment companies face when deciding whether to build custom software or rely on off-the-shelf solutions. The conversation covers ROI, long-term maintenance costs, compliance requirements, and why a strong back-office architecture is critical to keeping payment systems running smoothly. The discussion also explores how automation and AI are rapidly reshaping the industry. From AI-powered dashboards and workflow automation to the emerging role of AI agents in business operations and consumer purchasing, Adam and Josh share insights on where payments technology is headed. For startups, fintech founders, and payment professionals evaluating custom software, this episode offers practical guidance on building scalable systems and making smart technology investments for the future. Connect with the Guests: Adam Dill & Josh Adams — Co-Founders, Daring Bit Assembly 🌐 https://dbadbadba.com 📧 howdy@dbadbadba.com 📞 (877) 919-4322
March 4 · 27 min
Payroll, People, and Policy: Strengthening Businesses Through Smarter Operations
In this episode, Lauren Tarbuk of Magnify Payroll sits down with Bill Glass of SEAA for an engaging conversation on the critical role payroll, compliance, and operational strategy play in building resilient organizations. Together, they explore how businesses can better support their workforce while navigating regulatory complexity, industry challenges, and growth opportunities. From the importance of choosing the right payroll partner to understanding how advocacy and education strengthen employers, this discussion offers practical insights for business leaders looking to streamline operations, reduce risk, and create a more sustainable future for their teams. Contact Magnify Payroll: Lauren Tarbuk Direct: 412-600-7577 | Email: lauren@magnifypayroll.com
February 18 · 35 min
Powering Payments: A Candid Conversation with PayProTec
In this episode, Nate Manahan of PayProTec sits down with Bill Glass of SEAA for an in-depth conversation on the evolving payments landscape and what it takes to succeed in today's merchant services ecosystem. Together, they explore real-world perspectives on payment processing, operational challenges, risk management, and how providers can better support merchants in an increasingly complex and regulated environment. Nate shares insights from PayProTec's experience working with merchants and partners, while Bill brings an industry-wide lens shaped by advocacy, compliance, and growth strategy. Contact PayProTec: Nate Manahan, Marketing Director Direct: 574-575-6891 | Email: partners@payprotec.com
February 11 · 25 min
Rate Tracker: The Silent Weapon in an Agent's Toolbox
In this episode, we're talking with Daniel Ridley at Rate Tracker, a fintech company focused on bringing transparency to payment processing. Rate Tracker helps businesses understand, monitor, and optimize their credit card processing fees, an area that's traditionally confusing and full of hidden costs. Their core product automatically tracks processing rates and alerts businesses when fees change, giving owners clear visibility into what they're paying and why. Beyond software, Rate Tracker also offers payment processing solutions, POS systems, business lending, and financial health tools all designed to help businesses operate more efficiently and keep more of their revenue. CONTACT INFORMATION: Daniel Ridley E: daniel@ratetracker.io T: 440-387-3047 7100 E Pleasant Valley Rd. Suite 280, Independence, OH 44131
February 4 · 31 min
Qredible: Compliance, Credibility, and the Future of Regulated Commerce
In this episode, Noah Fitzgerald of Qredible sits down with Bill Glass of the SEAA for a candid conversation on why trust and verification have become mission-critical in today's regulated industries. Together, they explore how enhanced background checks, compliance standards, and transparent credentialing are reshaping how businesses operate in high-risk, highly scrutinized markets. From firearms and specialty commerce to payments, partnerships, and platform access, Bill and Noah break down what regulators, consumers, and financial partners increasingly expect—and what businesses must do to stay ahead. Contact Qredible: Noah Fitzgerald, CPP 923 Haddonfield Road Suite 300 Cherry Hill, New Jersey 08002 Office: 844.787.7330 | Direct: 954.646.8883 | Email: noah@qredible.com
January 21 · 28 min
Bridging Payments & POS: A Candid Conversation with SEAA and RSPA
In this episode, Bill Glass of the Southeast Acquirers Association (SEAA) sits down with Jim Roddy of the Retail Solutions Providers Association (RSPA) for an engaging conversation on the evolving relationship between payments, POS, and the broader merchant services ecosystem. Together, they explore how acquirers, ISOs, VARs, and technology providers are navigating rapid industry change—from shifting merchant expectations and embedded payments to the growing importance of collaboration between payments professionals and retail technology providers. Jim shares insights from the RSPA community, while Bill brings the acquirer and payments-industry perspective, creating a well-rounded discussion on where the industry is headed and how organizations can adapt. CONTACT RSPA: Jim Roddy President & CEO, RSPA Direct: 704-940-4272 | Mobile: 814-450-9748 | Email: jroddy@gorspa.org
Dec 31, 2025 · 21 min
Inside Impact Techlab: Building the Future of Fintech & Payment Technologies
Impact Techlab is a technology innovation firm focused on building and scaling Fintech and Payment Technologies that help businesses modernize how money moves, data flows, and users engage with financial products. The company partners with startups and established enterprises to design and develop custom digital platforms, web and mobile applications, and payment-enabled solutions that prioritize security, performance, and user experience. By combining deep technical expertise with a product-driven mindset, Impact Techlab supports the full lifecycle of fintech innovation—from strategy and architecture through development and deployment, enabling clients to launch, optimize, and scale payment technologies that drive efficiency, growth, and real-world impact. CONTACT INFO: Dee Karawadra, CEO Emily Karawadra, COO (901) 601-0032 info@impacttechlab.com www.impacttechlab.com/contact-us/
Oct 22, 2025 · 25 min
Swipe, Tap, Done: Simplifying Hardware with DCC Supply
In this episode, we explore Discount Credit Card Supply (DCC Supply), a leading U.S. provider of point-of-sale (POS) hardware, accessories, and payment solutions. From terminals and stands to printers and cash drawers, DCC Supply helps businesses simplify their checkout experience with reliable equipment and fast, same-day shipping. We dive into how the company supports merchants with services like rentals, programming, and repairs, while maintaining a customer-first approach through warranty-backed products and bilingual support. Tune in to learn how DCC Supply is powering seamless, secure payment experiences for retailers across the country. Mike Hill, Senior Account Executive Tel: 847-266-1220 x117 Fax to email: 312.533.2095 michael@dccsupply.com
Oct 15, 2025 · 28 min
Payzli: Powering the Future of Payments
Payzli is a next-generation payments technology company designed to make getting paid simple, fast, and transparent. The platform offers a full suite of solutions including tap-to-phone, POS systems, digital invoicing, recurring billing, and a robust gateway with developer-friendly APIs. With its partner-first approach, Payzli emphasizes honest pricing, flexible models like cash discounting, and in-house underwriting that speeds approvals — even for high-risk or emerging industries. Serving verticals such as beauty, wellness, tattoo, and service businesses, as well as retail and e-commerce merchants, Payzli combines modern technology with deep industry knowledge. From empowering small businesses to supporting software platforms and ISVs, Payzli is building a payments ecosystem that helps merchants improve cash flow, enhance customer experience, and grow with confidence. Naim Hamdar Chief Revenue Officer naim@payzli.com
Oct 9, 2025 · 23 min
Biller Genie: Transforms Accounts Receivable
Biller Genie is a leading cloud-based accounts receivable platform designed to help businesses automate their billing and payment processes. By seamlessly integrating with existing accounting software, Biller Genie eliminates manual tasks, reduces late payments, and accelerates cash flow. The platform provides end-to-end automation for invoicing, reminders, late fees, and online payments—giving businesses a "set it and forget it" approach to managing receivables. Biller Genie also enhances the customer payment experience through branded portals and multiple payment options, helping merchants get paid faster while maintaining strong client relationships. Recognized for its user-friendly design and powerful integrations, Biller Genie serves a wide range of industries, from small businesses to large enterprises, providing measurable improvements in efficiency, accuracy, and revenue collection. Garima Shah President, Biller Genie Email: gshah@billergenie.com
Sep 10, 2025 · 42 min
Strictly: Powering Profitability with Surcharging
In this episode, Orlando Alvarez—CEO of Strictly and Prospect—joins us to share his journey from installing credit card terminals in the 1990s to leading fintech platforms processing over $2 billion annually. He dives into the founding of Strictly, a fully in-house built solution helping businesses eliminate credit card processing fees through compliant surcharging. Orlando discusses how Strictly's platform enables merchants to pass credit card fees to customers (while keeping debit transactions fee-free), increasing profitability without raising prices. He also explores the importance of embedded payments, ERP integrations with tools like Salesforce and NetSuite, and the growing role of AI in customer support and predictive analytics. From automotive to dental, this conversation highlights how innovation and vertical-specific integrations are reshaping the future of payments. Connect with Strictly: 🌐 Website: strictlyzero.com 🤝 Partnerships: sales@strictlyzero.com
Jul 2, 2025 · 33 min
Visa Direct: Conor Bell on Real-Time Payments, Global Scale, and the Future of Money Movement
In this episode, Bill Glass welcomes Conor Bell, a seasoned expert in real-time payments and a key figure at Visa Direct, to explore the transformative impact of instant payments on the global financial ecosystem. Conor shares his journey from Visa's European operations to leading Visa Direct initiatives in the U.S., highlighting the evolution and critical importance of real-time payments (RTP). The conversation dives into Visa Direct's dual mission: making real-time payments the standard and simplifying global money movement. Conor explains the infrastructure behind RTP, Visa's strategic acquisitions like Earthport and CurrencyCloud, and how businesses can leverage these innovations to streamline payouts, improve cash flow, and meet rising customer expectations. They also discuss the growing relevance of digital wallets, key differences between Visa Direct and platforms like Zelle, cross-border transaction complexities, and the essential role of compliance and security. The episode closes with actionable insights for PSPs looking to integrate Visa Direct, emphasizing how the technology is easy to adopt while compliance remains the primary challenge. With use cases spanning payroll, B2B, P2P, and global commerce, this episode is a must-listen for anyone exploring the future of payments. Conor Bell, Visa Direct Sales & Partnerships P: 415-361-3153 E: bellco@visa.com
Jun 25, 2025 · 42 min
The Law of Payments: Risk, Regulation & Real-Time Growth with Jason Noto
In this engaging episode, Bill Glass welcomes Jason Noto, Senior Counsel at Polsinelli, to unpack the evolving legal landscape of payments, gaming, crypto, and embedded finance. Jason traces his unconventional journey from prosecuting financial crimes to becoming a leading legal mind in payments, crediting mentors and on-the-ground learning for his rise. The conversation dives deep into regulatory frameworks surrounding Daily Fantasy Sports (DFS) and sweepstakes, where Jason outlines the federal-state tensions and potential future crackdowns that could reshape both sectors. On the crypto front, Jason shares insights from the DC Blockchain Summit, highlighting bipartisan enthusiasm and the shift from risk avoidance to risk management as crypto moves from fringe to financial mainstream. The discussion also navigates embedded finance, comparing neobanks, banking-as-a-service, and lending-as-a-service models, emphasizing their roles in enabling smaller fintechs and ISOs to compete with legacy giants. This episode is a must-listen for anyone operating in or adjacent to high-risk payments, gaming, or financial tech innovation. Jason Noto, Counsel P: 215-267-3070 E: jnoto@polsinelli.com W: www.polsinelli.com
Jun 18, 2025 · 40 min
Driving Innovation in Payments: CoastalPay's Journey into ISVs and Embedded Solutions
In this episode of the SEAA Podcast, Bill Glass chats with Travis Chrisman, founder of Coastal Pay, to discuss the company's transformation from a retail ISO into a leader in embedded payments and ISV integrations. Travis shares Coastal Pay's journey—from launching in 2014, pioneering CBD payment processing, and now building white-labeled tools, a nonprofit gateway (Coastal Cares), and seamless onboarding tech to support both low- and high-risk merchants. They explore Coastal Pay's support for BNPL, alternative payments like crypto and Venmo, and the company's open platform approach that contrasts with Stripe's closed model. With over 600 ISOs onboard and tools built for ease and scale, Coastal Pay is empowering agents with modern fintech solutions while staying focused on service and adaptability. Travis also offers practical advice on growth, navigating challenges, and why listening to customers remains Coastal Pay's driving force. Click Here: Become a Partner! Vanessa Hong, Senior Vice President Office: 619 768 0102 Email: vanessa@coastalpay.com Travis Chrisman, President & Co-Founder Office: 888 266 1715 Email: travis@coastalpay.com
Jun 11, 2025 · 39 min
Elevating the Dining Experience: Linga's All-in-One POS Solution
In this episode, Bill Glass talks with Daymion Phelps, VP of Sales at Linga, to explore how the company is innovating in the restaurant POS (Point of Sale) space. Phelps shares insights from her 20+ years in the industry and discusses how Linga's comprehensive all-in-one system is designed specifically for the complex needs of modern restaurants. She highlights Linga's commitment to personalized service, white-glove onboarding, and 24/7 support—focusing on building strong relationships with clients rather than treating them like ticket numbers. #lingapos Click Here: Linga Partner Program Daymion Phelps, VP Sales www.lingaros.com T: 239-205-2218 E: Daymion.Phelps@lingaros.com