Payments NGnair: Your Biggest Competitor Isn't Another ISO, It's Inefficiency!

In this episode of the SEAA Podcast, Bill Glass sits down with Brandon Lee, founder of Payments NGnair, to discuss how the payments industry is evolving and why technology is becoming the key differentiator for ISOs, acquirers, and payment providers. Brandon shares his journey from enterprise technology into payments and explains how outdated infrastructure, disconnected systems, and manual processes are creating unnecessary costs for organizations. Rather than viewing shrinking margins as strictly a pricing issue, he argues that improving operational efficiency through automation and modern technology is the biggest opportunity for long-term growth and profitability. The conversation also explores the growing role of compliance and artificial intelligence in the payments ecosystem. Brandon explains how embedding compliance into everyday workflows can reduce risk while improving transparency and scalability, and how AI has the potential to streamline operations, enhance risk management, and empower teams to work more efficiently. Bill and Brandon conclude by emphasizing the importance of industry collaboration, education, and networking through organizations like SEAA, encouraging payments professionals to continually invest in learning as the industry rapidly evolves.