Beyond Now

Beyond Now, powered by Acquired.com

Acquired.com's podcast series 'Beyond Now' explores current and future trends in a variety of sectors.

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25 episodes
Updated Jul 12, 2024

Episodes25

Newest first

Jul 12, 2024 · 37 min
S2 Ep 10: Adoption of Pay by Bank: What are the real benefits for businesses and customers?
The use of Pay by Bank for in-person payments has been a hot topic in the industry for some time, and Acquired.com and Multipay are firmly at the heart of these discussions. Our teams have been working closely to educate businesses on the benefits of Open Banking powered payments, including using loyalty to promote customer adoption, and emphasising the power of instant refunds. In the latest episode, the Acquired.com team were joined by Ryan Hurst, Global Account Manager and Open Banking expert, as they catch up on customer and business adoption of Pay by Bank at the Point of Sale.
Jun 25, 2024 · 37 min
S2 Ep 9: Credit Scoring, Consumer Choice, and Culture: Empowering businesses and consumers with Buy Now Pay Later (BNPL)
In this episode of the Beyond Now Podcast, George Boot and Justin Hanna interview Alex Marsh, an expert in financial services and ex-CEO of Klarna UK, about the Buy Now Pay Later (BNPL) space, building a successful business culture, and the latest in Open Banking. In the podcast, Alex talks about his experience with Open Banking, and explains that the technology (coupled with deep data insights) has been able to revolutionise underwriting and credit scoring in the financial services industry. As ex-CEO of Klarna UK, Alex also catches up with the Acquired.com team on the evolving BNPL space and how it has given more financial power to providers, retailers and customers alike.
Jun 18, 2024 · 16 min
S2 Ep 8: Frictionless Payment Processes: Improving digital user journeys with Flexys
In our latest episode, the Acquired.com team catch up with James Hill, CEO of Flexys, live at this year's Money20/20 event in Amsterdam. Grant Evans chats with James about the exciting new partnership launch between Acquired.com and Flexys, and the future of collections management. In the podcast, they dive into the often overlooked details of the digital collection user journey, including how to drive better customer outcomes with multiple payment methods and by offering open banking for debt collection.They also explore the challenges and benefits of account information service providers (AISP) and payment initiation service providers (PISP) in the world of collections, highlighting the need for frictionless payment processes and customer-centric financial services.
May 28, 2024 · 37 min
S2 Ep 7: Money2020: The Future of Open Finance and Open Data
In our latest episode, George Boot takes the Beyond Now Podcast on the road to catch up with Huw Davies, CEO and Co-Founder of Ozone API, as they catch up on creating the perfect company culture, working with regulators, and all things Open Banking. In the podcast, Huw gives us insight into his journey with the Open Banking phenomenon and how different regions have been tackling the challenge of user adoption. For example, Huw touches on how adoption of innovative technology like Open Banking can support the wider picture of financial inclusion and have an enormous impact on the economy and the way customers interact with money. During the podcast, the conversation also explored the current landscape of Variable Recurring Payments (VRPs) and how the journey for their mass adoption still has a long way to go.
May 13, 2024 · 36 min
S2 Ep 6: A Digital-First Approach: How innovative partnerships support streamlined customer journeys
In the latest episode of the Beyond Now Podcast, AJ Davison and George Boot had the pleasure of catching up with Martin O'Donnell, CPO and Co-Founder of DebtStream. Over the last year, Acquired.com and DebtStream's innovative partnership has supported both businesses in meeting the intricate payment needs of lending platforms and the end-user. In the episode, the team chat about DebtStream's journey to upholding their digital-first business ethos, and how they’ve empowered customers by offering all major payment methods alongside a flexible and data-driven self-service platform solution.
Apr 30, 2024 · 40 min
S2 Ep 5: Embracing Innovation - Data Driven Decisions & Customer Centricity in Modern Lending
In this episode of the Beyond Now Podcast, George Boot and Grant Evans had the pleasure of sitting down with Sam Goodacre, Director of Product at Lenvi. In the discussion, Sam talks about how Lenvi prioritises customer needs and vulnerability, ensuring positive outcomes in a rapidly evolving financial landscape. They also explore how data-driven decisions drive growth and loyalty, empowering merchants with insights for improving their payment processes and enhancing strategic partnerships. Finally, Grant Evans talks about the capabilities of Open Banking and its real-world impact on lending, as well as the intricate differences between AISP and PISP, driving innovation in the lending space. - Find the Lenvi report HERE
Apr 23, 2024 · 26 min
S2 Ep 4: Deep data insights, a multi-acquiring strategy, and improving access to affordable credit
Abound distinguishes itself in the lending landscape by leveraging 'financial x-rays' through AISP Open Banking to ensure fair credit decisions and broaden access to affordable credit. In the latest episode of the Beyond Now Podcast, Mark Johnson and George Boot had the pleasure of catching up with Gerald Chappell, CEO and Co-Founder of Abound. Several years ago, Abound chose Acquired.com to support them in meeting their intricate payment needs, including insights into their customer journey, optimising efficiency, and enhancing their customer experience. In the episode, the guests chat about Abound’s journey to upholding their commitment to responsible lending practices, and how they’ve empowered borrowers with better access to credit. Implementing a strong multi-acquiring strategy and having operational resilience has been a key focus for Abound and Acquired.com, and the team were excited to catch up on this as part of the discussion.
Apr 15, 2024 · 36 min
S2 Ep 3: Enforcement in the Digital Era - How innovative technology and payments data are shaping the landscape of enforcement
In the latest episode of the Beyond Now Podcast, Justin Hanna and George Boot had the pleasure of catching up with Sarah Naylor, Sales Director at Duke’s Bailiffs, and the latest Vice President of the Civil Enforcement Association. In the discussion, Sarah focused on her experience in the enforcement industry, including how she has navigated a male-dominated industry as a woman in the Duke’s Bailiffs’ senior team. During a deep dive into the work undertaken at Duke’s Bailiffs, the conversation also explored the importance of making the payment experience for debtors as easy and accessible as possible. Highlighting the impact of vulnerability on the ability to pay, Sarah, George, and Justin identify that the key solution is early engagement with the customer and utilising technology to do this. By balancing the use of technology and a digital journey with more human elements has been a vital focus for Acquired.com and Duke’s Bailiffs, and the team were thrilled to catch up on this as part of the discussion. For more information on Dukes Bailiffs, visit the website: https://dukeslimited.co.uk/ Or to chat to the Acquired.com team about your payments strategy, get in touch at https://acquired.com/
Apr 9, 2024 · 37 min
S2 Ep2: Women in Debt - Gender disparity in financial services, and how to improve payment processes
In this episode of the Beyond Now podcast, the Acquired.com team had the pleasure of sitting down with Isobel Crosse, Head of Strategy and CX at TDX Group, and Vanessa Northam, Head of Charity Development at StepChange Debt Charity. We spent the podcast hearing about Isobel and Vanessa's experiences in the payments industry, and how the world of debt gives way to huge gender disparities. During the conversation, our guests explored the ongoing issues surrounding financial inclusion - specifically how women are more likely to face debt challenges. Through a customer-centric approach and innovative digital tools, companies like Acquired.com can empower women to engage with their finances at a time and place that suits them.
Mar 25, 2024 · 30 min
S2 Ep 1: Beyond The Quint Group: Thoughts on leadership, success and Acquired.com
As we kick off Season 2 of the Beyond Now podcast, it felt only right to sit down with our Group CEO and Co-Founder, Greg Cox, to hear about his experience in the payments industry and the journey of Acquired.com, part of the market-leading Quint Group. In the episode we learn about Greg's journey from rugby fields to fintech success as he shares invaluable insights on leadership, culture, and customer-centric strategies. Greg gives us an insight into the very first days of Acquired.com, Quint Group's payments venture, and its exciting strategic trajectory for the future. With a focus on finding and empowering exceptional talent, Greg unveils his tried and tested methods for gaining a competitive edge in any industry.
Nov 22, 2023 · 32 min
Ep 15: Spirits of Success: The AU Vodka Brand Story and Ecommerce Strategies for 2023
Uncover the captivating brand story of Au Vodka, one of the leading players in the spirits industry. Join the Acquired.com team as we chat with Head of Ecommerce, Jordan Major to explore the brand's origins, its evolution with B2B distribution, and the strategies that have led to its remarkable success. Discover how AU Vodka has crafted an exceptional online customer experience and positioned itself at the forefront of the ever-changing landscape of ecommerce and digital payments.
Oct 31, 2023 · 37 min
Ep 14: The Evolution of Ticketing: Blockchain Technology, Demographic Dynamics & Fan Engagement
Curious about how the ticketing industry weathered the COVID-19 storm? In this episode join the Acquired.com team and Samuel Boyden, Head of Ticketing at England Netball, as we explore how the ticketing world has evolved over recent years. We explore the impact of COVID-19 on sports venues and their ticket sale process, changes in how fans are engaging with live sports, and the correlation between fan demographics and payment methods. In the latest episode we also dive into the captivating world of blockchain technology and its potential to revolutionise how we purchase tickets. Plus, uncover the crucial role of a seamless and flexible payment journey in elevating customer satisfaction.
Oct 24, 2023 · 33 min
Ep 13: The Importance of Education, Empathy and Technology in Debt Collection
In this episode, we’re joined by Isobel Crosse, Head of Strategy and UX at the TDX Group as we unpack the dynamics of debt collection and consumer duty. From empowering young minds with financial knowledge to the role of technology and collaboration, we deep dive into the evolving landscape of debt recovery.
Oct 17, 2023 · 34 min
Ep 12: Consumer Duty and Open Banking for Financial Services: Exploring the Lending Sector with Aryza
In this episode, Martin Prigent, Director of Partnerships and Key Customer Relationships at Aryza, joins AJ Davison, Senior Partner Manager at Acquired.com to deep dive into Consumer Duty, Open Banking, and how businesses can endeavour to create improved experiences for customers. Martin and AJ share examples of how financial services firms are using Open Banking to comply with new regulations and discuss how "Pay By Bank" can influence this part of the Consumer Duty.
Oct 10, 2023 · 39 min
Ep 11: Exploring Open Banking: Benefits for merchants, encouraging consumer adoption, and the future of Pay by Bank | With Clare Pearson
In this episode, we sit down with Clare Pearson, Open Banking & Payments Director at EPAM, and Justin Hanna, Head of Direct Sales at Acquired.com. In the discussion, Clare shares her insights on the current landscape of Account to Account payments including a commentary on customers’ current attitudes towards adopting Open Banking payments. Justin and Clare also explore the opportunity for banks and merchants to incentivise the consumer in an effort to continue building trust and credibility around Open Banking payments.
Sep 12, 2023 · 17 min
Ep 10: Navigating open banking payments and user adoption | Fireside chat with Product Manager Lawrence Byers
Join us for a discussion on the latest developments in open banking and how it is revolutionising the way we make payments. We explore the key topics of confirmation of payment, banking API performance, and overall user adoption. In addition, we also discuss how open banking can help merchants save on payment fees, gain faster settlement, and improve user experience at checkout.
Sep 5, 2023 · 33 min
Ep 9: Open banking and the future of card payments: Trends, challenges & managing fraud
In this episode we take a deep dive into the advantages and disadvantages of Open Banking and card payments with our guest Simon Lyons, Chief Strategy Officer at Obconnect. We also explore the fraud implications of both payment methods, as well as the challenges of implementation and adoption from a consumer and business perspective.
Aug 29, 2023 · 29 min
Ep 8: Nailing your next merchant services review: Insights from Bank Brokers
In this episode we explore how businesses can get the best deal on products and services when looking to scale their payments strategy. We also discuss the pivotal role of a provider's technology stack beyond cost considerations, explore the benefits of a consultative market approach and gain insights into working with an acquirer agnostic payment gateway. Our guest Neil Fillbrook of Bank Brokers provides insights on how understanding what merchants are looking for in today's world when they go to market and how Bank Brokers can help businesses optimise payment solutions as a trusted, international and independent partner.
Aug 22, 2023 · 39 min
Ep 7: AI, Debt Recovery & Consumer Duty: The impact, challenges and opportunities
Delve into the world of AI in Debt Collection as we sit down with Daniel Garcia, Head of Governance, Risk & Compliance at TORI to dissect the potential impact, challenges, and opportunities that AI introduces to debt recovery processes. This episode also touches upon the ever-evolving landscape of cybersecurity and payments, and includes a thought-provoking discussion on the opportunities and challenges of Consumer Duty. Daniel Garcia will be speaking at the UKCCC event on September 14th 2023 about the specific uses of AI in collections, future regulation and integration.
Aug 8, 2023 · 32 min
Ep 6: Beyond Bitcoin: Exploring the Compliance, Security, and Sustainability Landscape of Crypto with ZUMO
As crypto becomes more mainstream, it's important to consider the implications for compliance, security, and sustainability. In this podcast, we explore these issues with Nick Jones, the CEO of ZUMO, a leading crypto platform that is committed to making the industry more responsible. We are also joined by Grant Evans, Head of Partnerships at Acquired.com, who covers the challenges crypto merchants face when searching for a payment provider.