The Look & Sound of Leadership

The Look & Sound of Self-Esteem

Strategic Apologies

Apologies can enhance or damage a relationship. Too few can be as damaging as too many. Here are four apologies—two to emulate, two to avoid.

Handling Defensive Behaviors

Unmasking a Stand-In

Interacting with phantoms from the past is dangerous both personally and professionally.

Leadership Behavior in Meetings

The Power of Rehearsal

Rehearsal doesn’t mean reciting by rote.

Repairing Damaged Relationships

Three Words You Should Never Say

Want to boost your credibility? Stop saying these words.

Negative Self-Talk

Don't Take It Personally

Think that insult was about you? Think again!

Eliminating Distractions

Dealing With Emotional Responses

Six tips for handling yourself when faced with others’ emotions.

Delivering Tough Feedback

Disagree Agreeably

How to disagree without being disagreeable.

Sounding Executive

Getting Agreement

Giving instructions without getting agreement is a recipe for disappointment.

Accessing Your Best Thinking

Act "As If"

This fundamental actor’s tool helps you be perceived the way you want to be perceived.

Speaking For Yourself

Assertion Versus Aggression

One builds relationships, the other damages them. Are you clear which is which, and why?