The Look & Sound of Leadership

Leading Teams

Five questions your team needs to answer if they're all going to move in the same direction. Plus a four-layer pyramid that needs defining.

Facilitating Open Dialogue

Tips and techniques for the extremely difficult task of getting people to speak openly in public forums—or in private!

Smiling—The Look of Leadership

Your smile can be a credibility builder or a credibility killer. How is your smile working for you?

Leading Change

Navigating the minefield of change is fraught with danger. Here's your road map through change's treacherous terrain.

Resolving Conflict

Three actions, plus three behaviors, to help warring factions to lay down their arms and get back to work.

The Power of PowerPoint

PowerPoint can be a blessing but all-too-often is a curse. Here are 8 tips to harness the positive power of PowerPoint.

Compelling Openings

Intimacy in Business: Setting Boundaries

The ability to create a sense of intimacy in the workplace leads to deep and long-lasting trust. And it’s not about being personal.

Recommendations & Resources

Stop Giving Away Your Secrets

Transparency is great in business—except when you tip your hand and reveal thoughts and feelings that are better kept to yourself.

Women as Powerful Communicators

Making Stories Soar

Stories stick with people long after data becomes a blur.

Questions as Leadership

Leadership and Listening

Two listening behaviors that will get different results and foster collaboration.

Self-Knowledge as Leadership

Building Rapport

Rapport is easy when people’s styles match. But when there’s a mismatch, what then?

Smoothing Harsh Edges

Three Little Phrases with Big Impact

Phrases to keep people listening to your data and to get people to comply with your decisions.

Getting Growth Acknowledged

Compassion During Change

When a star performer suddenly declines there’s always a reason. The question is where should you look for the reason?