The Art Of Hospitality

The Art Of Hospitality Podcast

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building.

Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.

Less fluff. More depth. Always practical.

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119 episodes
Updated Wednesday

Episodes119

Newest first

Jan 8, 2025 · 53 min
A Display Of What Top-Notch Hospitality Looks Like (With Rose Tipka)
In this episode, we're joined by Rose Tipka from Your Family's Place on guest, finding a unique market, building, "secret boxes" and more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Rose Tipka Your Family's Place
Dec 18, 2024 · 53 min
Finding The Functional Layer Of AI Tooling For Vacation Rental Growth (With Braeden Flaherty)
In this episode, we're joined by Braeden Flaherty of Aidaptive (again!) to talk all things AI, tooling, what's functional today, growth with tools, conversion rates, "merchandising" and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Aidaptive Braeden Flaherty
Dec 11, 2024 · 52 min
Looking For Growth In Unique Places (With Landon Schlabach)
In this episode, we're joined by Landon Schlabach of BNB Breeze to chat growth, acquiring investors and inventory, taking care of guests, ops and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Landon Schlabach BNB Breeze
Dec 4, 2024 · 51 min
What Can We Learn From An "Ignored" Industry In Lodging? (With Nathan St Cyr)
In this episode, we're joined by Nathan St Cyr of Howzit Hostels to chat all things hostels, travel, the cost of travel, hospitality and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Howzit Hostels Nathan St Cyr
Nov 27, 2024 · 52 min
How Does Marketing Build Success In The Top Vacation Rental Companies? (With Amber Carpenter)
In this episode, we're joined by Amber Carpenter of VTrips to talk all things marketing, CXO, revenue, conversions, merchandising properties and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Amber Carpenter VTrips
Nov 20, 2024 · 51 min
Is It Possible To Build The Proper Loyalty Program For Unique Stay Hospitality Brands? (With Zach Busekrus)
In this episode, we're joined by Zach Busekrus of Journey to discuss his recent joining of company & sale of StayWatch, loyalty, hospitality, unique stays, credit card points and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Zach Busekrus StayWatch Journey
Nov 13, 2024 · 53 min
Where Do We Go With Vacation Rental Industry Conferences? (With Madison Rifkin, Amy Hinote and Matt Landau)
In this episode, we're joined by an all-star cast - Madison Rifkin, Amy Hinote and Matt Landau - to discuss the future of vacation rental industry events, DARM, looking for the right conference for you and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Amy Hinote DARM Madison Rifkin Mount Matt Landau Here Goes Nothin
Nov 6, 2024 · 48 min
Why Stories About Our Destinations Matter & How They Can Build A Brand (With Tom Goodwin)
In this episode, we're joined (again) by Tom Goodwin to share the launch of his podcast and upcoming media - For the Love of Gatlinburg Podcast! Tom shares a LOT more than just that however and goes into detail on building a brand, competing with the big guys, connecting with your local community and even more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell For the Love of Gatlinburg Tom Goodwin Mountain Laurel Chalets
Oct 30, 2024 · 52 min
Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan)
In this episode, we're joined by Annie Sloan of The Host Co. on all things guest experience, upsells, NRR (non rental-revenue), expansion, going from a host to a pro host and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Annie Sloan The Host Co.
Oct 23, 2024 · 59 min
Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy)
In this episode, we're joined by Clark Twiddy from Twiddy & Company to share his thoughts on growth, leadership, balancing guest vs homeowner, being the 'best' in a market and a lot more. You do NOT want to miss this one. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Twiddy Clark Twiddy
Oct 16, 2024 · 52 min
How Much Progress Are We Making On Vacation Rental Safety? (With Justin Ford)
In this episode, we're joined (again) by Justin Ford who is the Director of Short-Term Rental Safety & Certification Programs at Breezeway. Justin gives us an update on what's trending and happening in the world of safety in 2024 and where we need to do better. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Justin Ford Breezeway
Oct 9, 2024 · 56 min
How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt)
In this episode, we're joined by Paul Waldschmidt, CEO of Ownerrez. We talk all about the origin of Ownerrez, an engineering mindset, updates, growth, funding in our space and LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Paul Waldschmidt Ownerrez
Oct 2, 2024 · 57 min
Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell)
In this episode, we're joined by Kenny Bedwell of STR Insights to talk all things data, marketing, ops, finding the right properties and a TON more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Kenny Bedwell STR Insights
Sep 25, 2024 · 48 min
What Does It Mean To Be A 'Professional' Vacation Rental Manager?
In this episode, the trio takes on trying to better define what it means to be a truly "professional" property manager or vacation rental manager. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell
Sep 18, 2024 · 51 min
What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat)
In this episode, we chat with Scott Leggat who is the Director Government Affairs & Advocacy at Inhabit IQ. We dive into regulations, how to build the right local relationships, marketing, Scott's background and more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Scott Leggat
Sep 11, 2024 · 46 min
How To Build The RIGHT Fundamentals In Your Vacation Rental Business
In this episode, the trio takes on the fundamentals of vacation rental business building and how it applies to building a winning organization. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell The Webinar: Conrad / Adam
Sep 4, 2024 · 54 min
Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown)
In this episode, we chat with Jeff Brown of IntelliHost on data, getting more traffic on Airbnb with testing, thumbnails, how to run tests and even more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jeff Brown IntelliHost
Aug 28, 2024 · 55 min
Building A Large Vacation Rental Business The Smart Way (With Dustin Abney)
In this episode, we chat with Dustin Abney of Portoro on his stunningly quick growth building his vacation rental mangement company to hundreds of units in just a few short years, trends, PMS platforms, building technology, what the future holds and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Portoro Dustin Abney
Aug 21, 2024 · 56 min
Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)
In this episode, we chat with Becky Large of Autism Travel Club on her movement to accept all travelers, why focusing on families with Autism can be not just be more 'welcoming' but also a driver of growth for your business too. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Becky Large Autism Travel Club
Aug 14, 2024 · 54 min
Breaking Into The PMS Space With A Novel Approach (With Wes Smithe)
In this episode, we interview Wes Smithe of Direct Software on what it's really like to build a PMS, his unique takes on where we're heading, how change is creating opportunity for Direct and a lot more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Direct Software Wes Smithe

The Art Of Hospitality

A Display Of What Top-Notch Hospitality Looks Like (With Rose Tipka)

Finding The Functional Layer Of AI Tooling For Vacation Rental Growth (With Braeden Flaherty)

Looking For Growth In Unique Places (With Landon Schlabach)

What Can We Learn From An "Ignored" Industry In Lodging? (With Nathan St Cyr)

How Does Marketing Build Success In The Top Vacation Rental Companies? (With Amber Carpenter)

Is It Possible To Build The Proper Loyalty Program For Unique Stay Hospitality Brands? (With Zach Busekrus)

Where Do We Go With Vacation Rental Industry Conferences? (With Madison Rifkin, Amy Hinote and Matt Landau)

Why Stories About Our Destinations Matter & How They Can Build A Brand (With Tom Goodwin)

Enhancing The Guest Experience By Listening In And Showing Up (With Annie Sloan)

Strong Vacation Rental Leadership: Big Vision, Great People, Get Out of the Way (With Clark Twiddy)

How Much Progress Are We Making On Vacation Rental Safety? (With Justin Ford)

How THIS Mindset Makes This Property Management Software Unlike Any Other... (With Paul Waldschmidt)

Diving As Deep As We Can Into Vacation Rental Data (With Kenny Bedwell)

What Does It Mean To Be A 'Professional' Vacation Rental Manager?

What Should Your Vacation Rental Business Do To Prevent Harmful Regulation? (With Scott Leggat)

How To Build The RIGHT Fundamentals In Your Vacation Rental Business

Diving Into The Data To Build The Ideal Approach To Getting More Bookings (With Jeff Brown)

Building A Large Vacation Rental Business The Smart Way (With Dustin Abney)

Welcoming All Travelers With Heart And Hospitality To Grow Your Vacation Rental Business (With Becky Large)

Breaking Into The PMS Space With A Novel Approach (With Wes Smithe)