The Art Of Hospitality

The Art Of Hospitality Podcast

The Art of Hospitality is the podcast for vacation rental professionals who want to think differently about what they're building.

Each week, Conrad O'Connell and Adam Norko dig into the ideas, strategies, and conversations shaping the vacation rental industry — from AI and operations to guest experience and growth.

Less fluff. More depth. Always practical.

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119 episodes
Updated Wednesday

Episodes119

Newest first

May 28, 2025 · 47 min
Revisiting Accessible Vacation Rentals & Vrbo's New Features (With Lorraine Woodward)
In this episode, we bring back Lorraine Woodward to give us an update on all things accessible travel, how the vacation rental industry is embracing accessible properties, how Vrbo is helping and a LOT more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Lorraine Woodward Becoming rentABLE Vrbo - More Travel
May 21, 2025 · 52 min
Breaking Down The Future Of The Franchise Vacation Rental Business Models (With Michelle Marquis & Jessica Singer)
In this episode, we're joined by industry legend Michelle Marquis and Jessica Singer to talk all things franchise, growth, brand awareness, the future of the industry and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Michelle Marquis Jessica Singer Grand Welcome Franchise
May 14, 2025 · 53 min
Exiting Digital Marketing To Go All-In On Vacation Rental Growth (With Mike Sebastian)
In this episode, we're joined by Mike Sebastian who tells us his story on selling his digital marketing agency, investing into Vacation Rentals, moving to better serve guests and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Mike Sebastian Build Your Hideaway
May 7, 2025 · 55 min
Paving Your Unique Path To Vacation Rental Management Growth (With Ginger Harrelson & Hunter Harrelson)
In this episode, we're thrilled to have both Ginger Harrelson & Hunter Harrelson to about their unique path to success in Alabama, regulations, OTAs vs "the little guys" and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Hunter Harrelson Ginger Harrelson
Apr 30, 2025 · 55 min
Building Features That Make A Difference For Vacation Rental Managers & Hosts (With Pierre-Camille Hamana)
In this episode, we're thrilled to be joined again by Pierre-Camille Hamana of Hospitable to talk about product features, new pricing tools, building for Vacation Rental hosts and managers and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Pierre-Camille Hamana Hospitable
Apr 23, 2025 · 43 min
The Legacy Of A Local Business Built With Family Values (With Jonathan Fonvielle)
In this episode, we chat with Jonathan Fonvielle from Atlantic Vacation Homes on growth, marketing, brand, a long company and local history and a lot more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jonathan Fonvielle Atlantic Vacation Homes
Apr 16, 2025 · 50 min
Building The Right Team Through Delegate & Elevating (With Blendi Muriqi)
In this episode, we chat with Blendi Muriqi on building teams, delegation, short-term rental staffing needs, AI vs personal touch and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Blendi Muriqi Delegate.co
Apr 9, 2025 · 57 min
The Context Behind Unreasonable Hospitality From A Trained Specialist (With Nathan Woods)
In this episode, we chat with Nathan Woods - formerly of Bolt Farm Treehouse and now certified training specialist of "Unreasonable Hospitality" from our favorite author Will Guidara. Nathan shares his story, journey into short-term rentals and a LOT more. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Ministry of Welcome Beloved Hospitality Nathan Woods Personal Site Nathan Woods
Apr 2, 2025 · 46 min
Going Narrow To Build An Amazing Vacation Rental Business (With Allison Bayley)
In this episode, we chat with Allison Bayley from Bayley Vacation Rentals about all things focus, team management, building a tight geo collection of inventory and a LOT more! Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Allison Bayley Bayley Vacation Rentals
Mar 26, 2025 · 41 min
The Host Trio Checks Into Industry News & Changes So Far In 2025
In this episode, we go "guestless" and focus on the news, industry trends and changes happening to our space so far in 2025. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell SCOOP: VTrips' Steve Milo Is Out as CEO Vacasa Accepts Revised Acquisition Offer, Turns Down Rival's Higher Bid
Mar 19, 2025 · 50 min
What The New AI Platforms Mean For The VRM Software Space... (With Moran Goldboim)
In this episode, Moran Goldboim of Boom to talk all things AI, tech, platforms, APIs, building true "enterprise" software and a LOT more... Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Moran Goldboim Boom
Mar 12, 2025 · 50 min
Talking Industry Trends & The State Of Global Vacation Rental Business (With Simon Lehmann)
In this episode, Simon Lehmann joins to chat all things growth, industry trends, his advice to new property managers, international market differences and where things are likely headed into 2025 and beyond. Enjoy! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Simon Lehmann AJL Atelier
Mar 5, 2025 · 52 min
The Hosting Journey From An Accidental Entry To Full Time Income With Rentals (With Tanya Rooney)
In this episode, Tanya Rooney joins the discussion to explore the concept of "unreasonable hospitality" and how even minor acts can greatly enhance guest experiences. The conversation emphasizes the significance of regularly evaluating business operations. Rooney shares her personal journey into short-term rentals, along with her preferences regarding property management. The hosts discuss adapting to short-term rentals through experimentation, as well as addressing challenges with hospitality to elevate guest experiences. The discussion then shifts to the fixation on achieving five-star reviews, and strategies for regaining control from Online Travel Agencies (OTAs) by prioritizing marketing and direct bookings are also covered. Rooney's preference for managing a smaller, high-quality business leads to a conversation about the challenges of scaling versus maintaining quality. The hosts explore the idea of pursuing passion projects over soulless scaling, and Rooney provides a referral for a future podcast guest. ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Tanya Rooney Yay You're Here Tribe Builders Podcast
Feb 26, 2025 · 48 min
Building A Brand-New Product To Solve A Core Vacation Rental Marketing Issue (With Eli Pritykin)
In this episode, we're joined by Eli Pritykin of Hudson Creative Studio to talk all things product, direct bookings, building solutions, data lakes, and a LOT more... ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Eli (Alexey) Pritykin HomeRunner Hudson Creative Studio
Feb 19, 2025 · 55 min
Unlocking Unique Stays: The Future We All Dream Of? (With Ben Wolff)
In this episode, we're joined by Ben Wolff Cofounder of Onera and Oasi on his focus of unique stays, marketing, organic social growth, experience-focused stays and a LOT more... ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Onera Oasi Ben Wolff
Feb 12, 2025 · 43 min
What It's Like To Build PMS Awareness In The Competitive Vacation Rental Marketing (With Jamey King)
In this episode, we're joined by Jamey King from eviivo on PMS growth, awareness in a new market, the history of VRMA, sales, people and a lot more! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Jamey King eviivo
Feb 5, 2025 · 53 min
The Right Idea At The Right Time For The Vacation Rental Industry? (With Michael O'Connell & Ben Coleman)
In this episode, we're joined by Michael O'Connell & Ben Coleman who are on the Founding team of Happy Guest to talk about growth, solutions and a LOT more! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Michael O'Connell Ben Coleman Happy Guest
Jan 29, 2025 · 51 min
What Its Like To Build A Brand-New Solution In The Vacation Rental Industry (With Sasha Lawler)
In this episode, we're joined by Sasha Lawler - CEO of Roam - talking all about her solution for the vacation rental industry. ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Sasha Lawler Roam
Jan 22, 2025 · 47 min
The Truth Of How Funding Works In The Vacation Rental SaaS Industry (With Pierre-Camille Hamana)
In this episode, we're joined by Pierre-Camille Hamana of Hospitable to talk all things funding, growth, rounds, PE vs VC and a lot more! ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Pierre-Camille Hamana Hospitable
Jan 15, 2025 · 59 min
Diving Into The Rapidly Changing Landscape Of Short Term Rentals And Vacation Rentals (With Richard Vaughton)
In this episode, we're joined by Richard Vaughton of YES Consulting on his long career in short-term rentals (vacation rentals) and the changes on the horizon in 2025. Richard shares his current views on focusing (or not focusing) on direct bookings, OTA platforms, pro vs hobby hosts and a LOT more... ⭐️ Links & Show Notes Adam Norko Scott Fasano Conrad O'Connell Yes Consulting Richard Vaughton

The Art Of Hospitality

Revisiting Accessible Vacation Rentals & Vrbo's New Features (With Lorraine Woodward)

Breaking Down The Future Of The Franchise Vacation Rental Business Models (With Michelle Marquis & Jessica Singer)

Exiting Digital Marketing To Go All-In On Vacation Rental Growth (With Mike Sebastian)

Paving Your Unique Path To Vacation Rental Management Growth (With Ginger Harrelson & Hunter Harrelson)

Building Features That Make A Difference For Vacation Rental Managers & Hosts (With Pierre-Camille Hamana)

The Legacy Of A Local Business Built With Family Values (With Jonathan Fonvielle)

Building The Right Team Through Delegate & Elevating (With Blendi Muriqi)

The Context Behind Unreasonable Hospitality From A Trained Specialist (With Nathan Woods)

Going Narrow To Build An Amazing Vacation Rental Business (With Allison Bayley)

The Host Trio Checks Into Industry News & Changes So Far In 2025

What The New AI Platforms Mean For The VRM Software Space... (With Moran Goldboim)

Talking Industry Trends & The State Of Global Vacation Rental Business (With Simon Lehmann)

The Hosting Journey From An Accidental Entry To Full Time Income With Rentals (With Tanya Rooney)

Building A Brand-New Product To Solve A Core Vacation Rental Marketing Issue (With Eli Pritykin)

Unlocking Unique Stays: The Future We All Dream Of? (With Ben Wolff)

What It's Like To Build PMS Awareness In The Competitive Vacation Rental Marketing (With Jamey King)

The Right Idea At The Right Time For The Vacation Rental Industry? (With Michael O'Connell & Ben Coleman)

What Its Like To Build A Brand-New Solution In The Vacation Rental Industry (With Sasha Lawler)

The Truth Of How Funding Works In The Vacation Rental SaaS Industry (With Pierre-Camille Hamana)

Diving Into The Rapidly Changing Landscape Of Short Term Rentals And Vacation Rentals (With Richard Vaughton)