HVAC Know It All Podcast

Gary McCreadie - Licensed Refrigeration/HVAC Technician

The HVAC Know It All Podcast, hosted by HVAC and Refrigeration tech Gary McCreadie, is an industry leading show that focuses on education within the HVAC and Refrigeration Trade - Such as HVAC Maintenance Tips.

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20 episodes
Updated Thursday

Episodes20

Newest first

Thursday · 20 min
HVAC Heat Recovery Systems for Buildings That Replace Boilers and Reduce Costs with David Kim Part 2
In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversation with David Kim, Engineering Manager at LG Electronics, about advanced VRF technology and new heating and cooling solutions. David explains how LG's Hydro Kit works for hydronic heating and domestic hot water, along with water communication kits for larger systems. The discussion also covers chiller applications, data center cooling, cold climate residential heat pumps, dual fuel systems, smart thermostat controls, and AI features that improve system performance and energy efficiency. Gary and David discuss LG's latest VRF solutions and how they can improve heating, cooling, and hot water applications. David explains how the Hydro Kit and water communication kit support hydronic systems, along with their use in boiler replacement projects. The conversation also covers chiller solutions for larger applications, residential cold climate heat pumps, dual fuel systems, smart thermostat controls, and AI features that help improve efficiency and overall system performance. Expect to Learn: How LG's Hydro Kit supports hydronic heating and domestic hot water applications. How water communication kits expand VRF capacity for small and large projects. Why chillers are a better choice for large data center cooling applications. How LG cold climate heat pumps and dual fuel systems improve residential heating. How LG's smart controls, ThinkQ app, and AI features help improve system performance and efficiency. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to David Kim in Part 02 [02:06] - Hydro kit explained: air-to-water, mid-temp vs high-temp (up to 176°F) [03:45] - Replacing boilers & water communication kit (1 to 32 ton capacity) [06:49] - LG chiller lineup for data centres & large applications [11:07] - Residential cold climate heat pumps: Deluxe unit works at -35°C [15:03] - Dual fuel systems: 24V control vs LG thermostat with EIM for true variable speed [18:11] - AI snow removal feature using AccuWeather data This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest David Kim on: LinkedIn Profile: https://www.linkedin.com/in/david-kim-156b9878/ LinkedIn - LG Electronics: https://www.linkedin.com/company/lg-electronics Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/615679643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
Wednesday · 20 min
How to Scale an HVAC Business from $500K to $5M | Office Management, Marketing & Operations with Valeria Velázquez
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Valeria Velázquez, Director of Customer Strategy at WorkHero and Co-Founder of Climate Champions to discuss what it really takes to grow and scale a successful HVAC business. Drawing from her experience helping transform an HVAC company from under $1 million to $5 million in revenue, Valeria shares practical lessons on business operations, leadership, marketing, customer retention, and building high-performing office teams. She also reflects on growing up in an HVAC family, the importance of community involvement, and why mastering the fundamentals is the key to sustainable growth. Valeria Velázquez is an HVAC business operations leader with extensive experience scaling residential HVAC companies through operational excellence, leadership, and process improvement. After helping grow an HVAC business from a small operation into a multi-million-dollar business, she has become a trusted voice on office management, customer experience, marketing systems, and helping contractors build businesses that can grow without sacrificing service quality. Expect To Learn: - Why being a great technician doesn't automatically make you a great business owner. - How community involvement can become one of your strongest marketing strategies. - The systems every HVAC company needs before investing in paid marketing. - Why recurring maintenance agreements are essential for long-term growth. - How a strong office manager can transform an HVAC business. - The biggest lessons from scaling an HVAC company from $500K to $5M. - Practical advice for dispatchers, CSRs, and office staff looking to grow into leadership roles. Timestamps: 00:00 – Introduction 01:24 – Why Small Business Owners Strengthen Their Communities 04:35 – Growing Up in an HVAC Family 07:42 – Scaling an HVAC Business from $500K to $5 Million 09:54 – Building Recurring Revenue with Service Agreements 14:27 – Why Great Office Managers Drive Business Growth. 15:36 – Where Growth Really Comes From 17:12 – The Marketing Strategies Every HVAC Contractor Needs 18:50 – Building a High-Performing Office Team 19:22 – Advice for Dispatchers and CSRs Who Want to Lead Follow our Guest Valeria Velázquez: LinkedIn: https://www.linkedin.com/in/valeria-velazquez-6a00402b7/ Company LinkedIn: Climate Champions: https://www.linkedin.com/company/callthechampions/ WorkHero: https://www.linkedin.com/company/workherohvac/ Company Website: Climate Champions: https://www.callthechampions.com/ WorkHero: https://www.workhero.pro/ Company Instagram: WorkHero: https://www.instagram.com/workhero__/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/
Wednesday · 22 min
AI-Driven VRF Systems for HVAC Pros to Improve Efficiency using LG Multi V i Tech - David Kim Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by David Kim, Engineering Manager at LG Electronics, to discuss variable refrigerant flow systems and how they work. David explains the difference between heat pump and heat recovery VRF systems, how inverter compressors and electronic expansion valves control refrigerant flow, and why each indoor unit can operate with its own set point. The conversation covers VRF system design, piping, refrigerant charge calculations, and the use of LG's LATS HVAC software. Gary and David also discuss the importance of nitrogen brazing, the temporary use of filter driers after service, and the move from R410A to R32 refrigerant. They also explore LG's Multi V i system, including its improved heating performance, service data tracking, building automation options, and higher system capacity. In this conversation, David explains what variable refrigerant flow systems are and how they provide heating and cooling to different indoor zones. He discusses the difference between heat pump and heat recovery systems, along with how inverter compressors and electronic expansion valves control refrigerant flow. David and Gary explore topics such as VRF system design, piping, refrigerant charge, nitrogen brazing, and the use of LG's LATS HVAC software. They also discuss the move from R410A to R32 refrigerant, the features of LG's Multi V i system, and why proper installation, system design, and service practices are important for reliable performance. Expect to Learn: What variable refrigerant flow systems are and how they provide heating and cooling to different zones. The difference between heat pump and heat recovery VRF systems and how each one operates. How inverter compressors and electronic expansion valves control refrigerant flow. Why proper VRF design, piping, refrigerant charge, and nitrogen brazing are important. LG's Multi V i system uses R32 refrigerant, improved controls, service data, and higher capacity. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Guest David Kim from LG in Part 1 [02:51] - VRF Education: Definition and Heat Recovery [05:17] - History of VRF: From Asia to North America [07:05] - How Modulation Works: Inverter Compressors & Electronic Expansion Valves (EEVs) [08:52] - Comparison: Mini-Split Metering vs. VRF Metering [10:08] - System Design & Sizing: Using LG's LATS HVAC Software [13:28] - Installation Best Practices: The Importance of Nitrogen Brazing [14:51] - Service Debate: Filter Dryers on VRF Systems (Temporary vs. Permanent) [17:02] - New Technology: Introducing the Multi V i (R32 Refrigerant & AI Features) [20:13] - Building Automation Integration and Modular Capacity This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest David Kim on: LinkedIn Profile: https://www.linkedin.com/in/david-kim-156b9878/ LinkedIn - LG Electronics: https://www.linkedin.com/company/lg-electronics/ Follow the Host on: LinkedIn Profile: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
July 23 · 21 min
HVAC Troubleshooting Mindset for Technicians to Fix High Pressure Problems without Replacing Parts
In this episode of the HVAC Know It All Podcast, Host Gary McCreadie Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, shares a service call involving a Lennox rooftop unit that kept shutting down on high pressure. Gary explains how he checked the airflow, condenser, pressure switch, refrigerant pressures, contactor, filter drier, and TX valve while trying to find the restriction. He also describes how equalizing the system pressures and tapping the TX valve helped the unit start running again. The episode covers compressor pressure relief, microchannel coil limits, the use of a system lubricant, and the value of testing different solutions before replacing expensive parts. Gary discusses a difficult service call involving a Lennox rooftop unit that kept shutting down on high pressure. He explains how he checked the airflow, condenser fan, pressure switch, refrigerant pressures, contactor, filter drier, and TX valve while searching for the cause. The episode covers how equalizing the system pressures and tapping the TX valve helped the unit run again, along with compressor pressure relief, microchannel coil limits, system additives, and the importance of trying different tests before replacing costly parts. Expect to Learn: How a stuck TX valve can cause low suction pressure and high head pressure. Why checking airflow, fans, coils, and pressure switches should come before using gauges. How equalizing system pressures and tapping the TX valve helped restore cooling. Why compressor relief valves and contactors are important for system protection. How testing different solutions can prevent unnecessary and costly refrigeration repairs. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [01:33] - Intro: Service call overview & 30-year career context [03:22] - High pressure switch explained & rapid cycling issue [05:46] - Pressure differential theory & refrigerant logging in condenser [08:19] - Second visit: Zero low-side pressure, high-side off the charts [11:07] - Fix attempt: Equalizing pressure & smacking TX valve works [15:07] - Contactor replacement & SmartShot additive experiment [19:34] - Final lesson: Don't give up, try new approaches, learn from every call This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/ Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/ Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
July 22 · 14 min
HVAC Business Growth Secrets: Hiring, Apprentices & Scaling Without Marketing - Cornelio Martinez
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Cornelio Martinez, Owner at Maize Mechanical, he shares the journey of building a successful HVAC business by focusing on relationships, strategic hiring, and long-term growth instead of chasing rapid expansion. He explains how partnerships, mentorship, and investing in apprentices helped him scale sustainably while navigating the challenges of staffing, sales, and business operations. The conversation also explores his vision for contractor co-ops, workforce development, and how small businesses can compete with large private equity-backed companies. Cornelio Martinez is an advocate for electrification, workforce development, and sustainable business growth. After starting as a subcontractor, he strategically grew his company through partnerships, mentorship, and investing in apprentices. Today, he's passionate about helping independent contractors build stronger businesses while creating more opportunities for the next generation of skilled trades professionals. Expect To Learn: Why strategic partnerships can accelerate business growth. How to know when it's time to hire employees instead of subcontractors. The pros and cons of using subcontractors versus building an in-house team. Why investing in apprentices creates long-term business stability. How transparency impacts customer sales conversations. The biggest financial lessons every growing contractor should understand. How contractor co-ops could help small HVAC businesses compete with larger organizations. Timestamps: 00:00 – Introduction 00:44 – When Is the Right Time to Hire Your Next Employee? 01:53 – Learning from Mentors and Building Strategic Partnerships 03:07 – Growing Through Relationships Instead of Marketing 03:34 – Subcontractors vs. Hiring Your Own Apprentices 04:08 – Why Investing in Employees Pays Off Long-Term 06:49 – Scaling Without Overextending Your Business 07:37 – Avoiding Technical Overload During Sales Conversations 08:59 – Selling with Logic, Emotion, and Trust 11:54 – Competing with Private Equity Through Collective Buying Power 12:38 – Streamlining Operations and Holding Contractors Accountable 13:54 – Final Thoughts Follow our Guest Cornelio Martinez: LinkedIn: https://www.linkedin.com/in/cornelio-martinez-38660b40/ Instagram: https://www.instagram.com/corneliomartinez/ Company Website: https://maizemechanical.com/ Company Facebook: https://web.facebook.com/people/Maize-Mechanical/61556354961579/# Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/
July 21 · 26 min
HVAC Mental Health: Men with Imposter Syndrome, Who Feel Not Good Enough to Build Confidence
In this episode of the HVAC Know It All Podcast, Host Gary McCreadie Director of Player Development and Head Coach at Shelburne Soccer Club and President of McCreadie HVAC & Refrigeration Services and HVAC Know It All Inc, continues the Mental Health Series with a personal discussion about imposter syndrome, emotional struggles, and the loneliness that can come with leadership and youth coaching. Gary explains how self-doubt can affect even hardworking and successful people, and why kind words can have a lasting impact on someone's day or life. He also shares lessons from coaching youth soccer, including the idea that leaders do not always have to be nice, but they should always be kind. He discusses accountability, support systems, and the importance of listening to people who may be struggling. Gary also encourages listeners to notice small wins, keep moving forward, and find someone to talk to when life feels lonely or difficult. This episode continues the Mental Health Series with a personal discussion about imposter syndrome, leadership, and the loneliness that can come with coaching and responsibility. Gary shares how self-doubt affects him even when others support his work, and explains how a simple kind message can improve someone's mood and outlook. He also discusses lessons from youth soccer, including the idea that leaders do not always have to be nice, but they should always be kind. Gary explains how accountability and understanding can work together when helping players, employees, or family members through difficult moments. The episode also explores the importance of support systems, noticing small wins, and finding someone to talk to when life feels lonely or overwhelming. Expect to Learn: How imposter syndrome can affect hardworking and successful people. Why kind words can improve someone's mood and outlook. How leaders can be firm while still showing care and understanding. Why coaching and leadership can sometimes feel lonely. How support systems and honest conversations can help during difficult times. Episode Highlights: [00:00] - Episode Intro: imposter syndrome & transformational coaching [03:17] - Mental health struggles: obstacles, and stats on male listeners [04:48] - Pushback against "mental health is fabricated" argument [06:22] - Imposter syndrome: feeling undeserving despite hard work [09:43] - Youth coaching & the transformational "player-first" approach [11:59] - "You don't always have to be nice, but you always have to be kind" [17:00] - The loneliness of coaching: invisible effort & lack of gratitude [22:32] - Finding little triumphs; don't get stuck in negativity or praise [25:13] - Importance of support systems; talking it out is therapeutic This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at SupplyHouse! Follow the Host: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc McCreadie HVAC & Refrigeration Services: https://www.linkedin.com/company/mccreadie-hvac-refrigeration-services/ Shelburne Soccer Club: https://shelburnesoccerclub.sportngin.com/ Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
July 15 · 20 min
How to Build a Successful HVAC Business: Heat Pumps, Growth & Customer Trust with Cornelio Martinez
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Cornelio Martinez, Owner at Maize Mechanical, to discuss what it really takes to build a successful HVAC business from the ground up. Cornelio shares how he left the corporate world to protect his personal reputation, navigated launching a company during the COVID-19 pandemic, and strategically positioned his business around heat pumps and emerging technologies. The conversation explores business growth, networking, rebate programs, industry policy, and why intentional planning not advertising has fueled his company's success. After years working for large HVAC companies, Cornelio launched his own business with a focus on integrity, customer relationships, and delivering exceptional workmanship. Today, he leads a growing team specializing in heat pumps, home electrification, and high-performance HVAC systems while advocating for better collaboration between contractors, policymakers, and utility programs. Expect To Learn: Why Cornelio left the corporate world to build his own HVAC business How launching during COVID shaped his approach to business growth Why heat pumps became the foundation of his company's strategy The importance of staying ahead of industry trends and rebate programs Challenges contractors face with utility incentives and rebate administration How networking and relationships outperform traditional advertising Practical lessons for scaling an HVAC company through quality work and customer trust Timestamps: 00:00 - Introduction 00:57 - Why Protecting Your Reputation Matters More Than a Paycheck 03:40 - Starting an HVAC Business During the COVID-19 Pandemic 06:01 - Managing Cash Flow on Large Residential Projects 08:26 - The Heat Pump Project That Changed Everything 09:37 - Building a Business With Intention Instead of Reacting 13:17 - What Policymakers Need to Understand About Contractors 17:40 - Growing From a One-Person Shop to a Full Team 19:15 - Scaling an HVAC Business Through Quality and Trust Follow our guest Cornelio Martinez: LinkedIn: https://www.linkedin.com/in/cornelio-martinez-38660b40/ Instagram: https://www.instagram.com/corneliomartinez/ Company Website: https://maizemechanical.com/ Company Facebook: https://web.facebook.com/people/Maize-Mechanical/61556354961579/# Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/
July 9 · 18 min
Defrost Mistake That Sends Refrigeration into a Head Pressure Death Spiral - Julian Finbow Part 2
In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Julian Finbow, RSE, Service Tech Support at Swegon North America, and Principal at Finbow Inc., about the different types of defrost methods used in commercial refrigeration systems. Julian explains how electric defrost, hot gas defrost, and cool gas defrost work, along with their advantages, challenges, and energy use. The conversation also covers defrost termination controls, mechanical and digital defrost time clocks, managing head pressure in large rack systems, and real service experiences showing how adjusting defrost schedules can improve temperature control and reduce frost buildup in refrigeration equipment. Gary and Julian discuss the different defrost methods used in commercial refrigeration systems and how each one affects performance and efficiency. Julian explains how electric defrost, hot gas defrost, and cool gas defrost work, along with their benefits and challenges. The conversation covers defrost termination controls, mechanical and digital defrost time clocks, the importance of head pressure during hot gas defrost, and real field examples showing how changing defrost schedules can improve temperature control and reduce frost buildup in refrigeration systems. Expect to Learn: How electric, hot gas, and cool gas defrost systems work in commercial refrigeration. Why defrost termination controls help improve efficiency and reduce unnecessary heating. How mechanical and digital defrost time clocks control refrigeration system operation. Why proper head pressure is important for reliable hot gas defrost in large systems. How adjusting defrost schedules can improve temperature control and reduce frost buildup. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Julian Finbow, RSE in Part 02 [02:27] - Electric Defrost: Pros, cons & common drain heater failures [06:38] - Defrost Types: Cool gas defrost & energy efficiency comparison [08:16] - Defrost Termination: Using sensors to end defrost early & save energy [11:56] - Head Pressure: Managing pressure during hot gas defrost in large systems [14:08] - Troubleshooting: Adjusting defrost cycles (4 to 6 shorter ones) to fix temperature spikes [17:02] - Increasing defrost cycles to fix -40°F freezer issue; closing This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Julian Finbow, RSE on: LinkedIn Profile: https://www.linkedin.com/in/julian-finbow-rse-1048038b/ LinkedIn - Swegon North America: https://www.linkedin.com/company/swegon-north-america/ LinkedIn - Finbow Inc.: https://www.linkedin.com/company/finbow-inc/ Website - Swegon North America: http://www.swegonnorthamerica.com/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/615679643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
July 8 · 19 min
HVAC Owners Who Don't Use A Whole Home Approach Are Losing Profit - Brynn Cooksey Sr, CEM, CMS
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Brynn Cooksey Sr, CEM, CMS. He is the Founder of Air Doctors Heating & Cooling and HVAC U (Building Scientists). He discuss the business side of home performance contracting and explains how contractors can build highly profitable businesses by focusing on diagnostics, customer education, and measurable results. The discussion explores customer qualification, maintenance retention, team training, operational systems, and the financial benefits of delivering complete solutions instead of simple equipment replacements. Brynn also shares practical advice for business owners looking to scale their companies through better processes, stronger customer relationships, and a commitment to quality. Brynn a leading training organization focused on HVAC, building science, and home performance. With experience in both utilities and contracting, Brynn has become a respected educator and industry leader, helping thousands of contractors improve their technical knowledge, business operations, and customer outcomes through data-driven solutions. Expect To Learn: - Why not every homeowner is the right customer for your business - How home performance testing creates trust and supports premium pricing - The connection between quality installations, customer retention, and referrals - How Brynn trains employees to embrace building science principles - Why bigger-ticket projects can improve profitability and efficiency - The role of processes, CRMs, and administrative systems in scaling a business - Key hiring and financial lessons for contractors looking to grow sustainably Timestamps: 00:00 - Introduction 00:55 - Finding the Right Customers for Long-Term Success 02:10 - Building Customer Loyalty That Lasts for Generations 05:47 - Turning Expertise Into a Repeatable Business Model 08:08 - Creating a Training Culture That Scales 09:59 - Building Processes That Make Quality Consistent 10:33 - Why Bigger Tickets Create Better Business Outcomes 12:37 - Unlocking Revenue Beyond Equipment Replacement 13:19 - The Hidden Cost of Oversized Equipment 17:56 - Financial Lessons Every Contractor Needs to Learn 18:47 - Closing Thoughts Follow our Guest Brynn Cooksey Sr, CEM, CMS: LinkedIn: https://www.linkedin.com/in/theairdoctor/ Instagram: https://www.instagram.com/theairdoctor313/ Company LinkedIn: Air Doctors Heating & Cooling: https://www.linkedin.com/company/airdoctorshvacservice/ HVAC U (Building Scientists): https://www.linkedin.com/company/hvac-ubuildingscientists/ Company Website: Air Doctors Heating & Cooling: https://www.airdoctorshvacservice.com/ HVAC U (Building Scientists): https://www.hvactrain.com/ Company Instagram: Air Doctors Heating & Cooling: https://www.instagram.com/airdoctorshvac HVAC U (Building Scientists): https://www.instagram.com/hvac_university Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/
July 7 · 25 min
Refrigeration Frost vs Ice Truths for HVAC Techs to Prevent System Failure - Julian Finbow Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Julian Finbow, RSE, Service Tech Support at Swegon North America, and Principal at Finbow Inc., to discuss refrigeration defrost methods and why they are essential for system performance. Julian explains how frost forms on evaporator coils, the difference between normal frost and ice buildup, and why proper defrost timing is important. The conversation covers common defrost methods such as hot gas, electric, off cycle, and off time defrost, along with how humidity, door openings, and evaporator placement affect frost buildup. Gary and Julian also explore hot gas defrost, its benefits, its challenges, and why proper system design and operation are critical for reliable refrigeration performance. In this conversation, Julian explains why defrost is needed in refrigeration systems and how frost forms on evaporator coils when they operate below freezing temperatures. He discusses the difference between normal frost, hoar frost, and ice buildup, and why proper defrost timing is important for good system performance. Julian and Gary explore topics such as off cycle, off time, electric, cool gas, and hot gas defrost, along with how humidity, door openings, and evaporator placement affect frost buildup. They also discuss how hot gas defrost works, its benefits and challenges, and why proper system design and defrost settings help keep refrigeration systems running efficiently. Expect to Learn: Why defrost is needed in refrigeration systems and how frost forms on evaporator coils. The difference between hoar frost, normal frost, and ice buildup, and why it matters. How off cycle, off time, electric, cool gas, and hot gas defrost methods work. How humidity, door openings, and evaporator placement affect frost buildup and defrost needs. The benefits and challenges of hot gas defrost, and why proper defrost timing improves system performance. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Julian Finbow, RSE in Part 1 [02:37] - Recap of Ammonia Plant Tour & Social Media Success [04:12] - Julian's Background & Expertise [05:48] - Defining Defrost in Refrigeration vs. Heat Pumps [08:02] - Normal Frost vs. Problematic Ice on Coils [10:55] - Standard Defrost Cycles: 4 Times a Day [16:10] - Defrost on Walk-in Coolers & Mitigation Strategies [18:26] - 5 Main Types of Defrost Explained [21:33] - How Hot Gas Defrost Works (Pros & Cons) This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Julian Finbow, RSE on: LinkedIn Profile: https://www.linkedin.com/in/julian-finbow-rse-1048038b/ LinkedIn - Swegon North America: https://www.linkedin.com/company/swegon-north-america/ LinkedIn - Finbow Inc.: https://www.linkedin.com/company/finbow-inc/ Website - Swegon North America: http://www.swegonnorthamerica.com/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
July 3 · 23 min
This Compressor Looked Dead, But a Stuck TXV Caused High Pressure & Bypass - Jamie Kitchen Part 2
In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Jamie Kitchen, an HVAC expert, Training and Account Manager at Danfoss about how metering devices control refrigerant flow in cooling and refrigeration systems. Jamie explains how simple restrictions like cap tubes and orifices work, then breaks down how an automatic expansion valve (AXV) holds a steady evaporator temperature and pressure for ice shavers and frozen drink machines. The conversation explores how thermostatic expansion valves (TXV) adapt to changing loads, how the sensing bulb and superheat spring balance each other, and internal versus external equalized valves. Gary and Jamie also discuss why a refrigerant distributor needs an external equalized valve, a service call on a stuck TXV at a restaurant rooftop unit, and how mentorship helps new technicians learn what textbooks miss. Gary and Jamie discuss how different metering devices control refrigerant flow in cooling and refrigeration systems. Jamie explains how simple restrictions like cap tubes and orifices create a pressure drop, and how an automatic expansion valve holds a steady evaporator temperature and pressure for ice shavers and frozen drink machines. The conversation covers thermostatic expansion valves, how the sensing bulb and superheat spring work together, how superheat is adjusted, and the difference between internal and external equalized valves. They also talk about why a refrigerant distributor needs an external equalized valve, a real service call on a stuck TXV, and how sharing field knowledge and mentorship helps newer technicians. Expect to Learn: How AI can help HVAC and home service businesses automate repetitive daily tasks. Why maintenance agreement scheduling can become a major challenge as a business grows. How AI tools can improve customer communication across phone, text, email, and social media. Why it is important to evaluate AI solutions based on ROI, integration, and long-term value. How business owners can use AI to save time, improve customer experience, and focus on growth. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Jamie Kitchen in Part 02 [02:18] - What is an AXV & where it's used [05:58] - How a TXV works & adjusting superheat [07:52] - Internal vs. external equalised TXVs [11:55] - Real service call: stuck contactor & overheated scroll compressor [15:27] - Diagnosing a stuck TXV & getting it running [19:07] - Filter-drier location & recommendation to replace [21:52] - Mentorship, non-textbook fixes & closing This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Jamie Kitchen on: LinkedIn Profile: https://www.linkedin.com/in/jamie-kitchen/ LinkedIn - Danfoss: https://www.linkedin.com/company/danfoss/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/615679643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
July 2 · 21 min
HVAC Systems for Technicians That Quietly Fail in Real-World Conditions - Jamie Kitchen Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Jamie Kitchen, an HVAC expert, Training and Account Manager at Danfoss, to discuss refrigeration metering devices and how they control refrigerant flow. Jamie explains what a simple restriction is, how an orifice or piston works, and how flow is set by the size of the hole and the pressure difference across it. The conversation covers capillary tubes and why they self regulate through friction and flash gas, why cap tubes clog when a system runs hot, and why suction lines are sized larger than liquid lines. Gary and Jamie also explore how outdoor weather and humidity change the load, why pistons struggle with latent cooling, and how overcharging on a hot day can flood the compressor and destroy a scroll. In this conversation, Jamie explains what a simple restriction is and how fixed metering devices control refrigerant flow in cooling and refrigeration systems. He discusses how an orifice or piston works, how the size of the hole and the pressure difference set the flow, and how capillary tubes self regulate through friction and flash gas. Jamie and Gary explore topics such as why cap tubes clog when a system runs hot, why suction lines are larger than liquid lines, and how oil must keep moving back to the compressor. They also discuss how outdoor weather and humidity change the load, why pistons cannot adapt to latent cooling needs, and how overcharging on a hot day can flood the compressor and wreck a scroll. Expect to Learn: What a simple restriction is and how an orifice or piston controls refrigerant flow. How the size of the hole and the pressure difference across it set the amount of flow. How capillary tubes self regulate through friction and flash gas, and why they can clog when a system runs hot. Why suction lines are sized larger than liquid lines and how oil keeps moving back to the compressor. How outdoor weather and humidity change the load, and how overcharging on a hot day can flood the compressor and wreck a scroll. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Jamie Kitchen in Part 1 [02:04] - Simple Restriction (Orifice & Pressure Differential) [02:52] - Cap Tube vs. Orifice & How Cap Tubes Self-Regulate [06:35] - Clogged Cap Tubes: Causes (Heat & Oil Breakdown) [09:11] - Are Cap Tubes Still Viable? (Stable Loads Like Coolers) [12:20] - How Orifice Systems Work & Charging Challenges [17:58] - Scroll Compressor Bearing Failure & Failure Sound This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Jamie Kitchen on: LinkedIn Profile: https://www.linkedin.com/in/jamie-kitchen/ LinkedIn - Danfoss: https://www.linkedin.com/company/danfoss/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
July 1 · 20 min
HVAC Contractors Losing Money by Skipping Energy Audits to Close Jobs with Brynn Cooksey Sr, CEM, CMS
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with Brynn Cooksey Sr, CEM, CMS, the Founder of Air Doctors Heating & Cooling and HVAC U (Building Scientists). They explore how building science can transform an HVAC business. Drawing from his background in the utility industry, Brynn explains why many contractors focus too much on equipment and not enough on understanding the home as a complete system. The conversation covers energy audits, customer trust, home performance testing, pricing strategies, and the business advantages of moving beyond simple equipment replacements. Brynn also shares practical advice for contractors looking to differentiate themselves through diagnostics, education, and problem-solving. Brynn is a nationally recognized educator in the HVAC industry. Before entering the HVAC business, Brynn worked in the power and utilities sector, where he gained a deep understanding of energy generation, distribution, and efficiency. Today, he is known for helping contractors adopt building science principles, home performance testing, and customer-focused solutions that improve comfort, indoor air quality, and energy efficiency. Expect To Learn: - The business case for offering energy audits and home performance services - How building science can increase revenue while reducing marketing costs - The step-by-step process behind a professional home energy audit - Why testing and diagnostics lead to better customer outcomes than equipment-focused sales - How contractors can gradually adopt building science without overwhelming their business - The difference between competing on speed versus competing on quality and expertise Timestamps: 00:00 - Introduction 00:56 - The Thermostat Scheduling Debate 03:22 - Lessons from the Utility Industry 04:43 - Solving Energy, Comfort, and Indoor Air Quality Problems 05:47 - The Business Case for Building Science 08:28 - Where Contractors Should Start with Home Performance 11:14 - Why Homeowners Need More Than Equipment Quotes 13:01 - Inside a Professional Energy Audit 14:03 - Identifying Hidden Problems Before Testing Begins 18:18 - Building a Business Around Quality Instead of Speed Follow our Guest Brynn Cooksey Sr, CEM, CMS: LinkedIn: https://www.linkedin.com/in/theairdoctor/ Instagram: https://www.instagram.com/theairdoctor313/ Company LinkedIn: Air Doctors Heating & Cooling: https://www.linkedin.com/company/airdoctorshvacservice/ HVAC U (Building Scientists): https://www.linkedin.com/company/hvac-ubuildingscientists/ Company Website: Air Doctors Heating & Cooling: https://www.airdoctorshvacservice.com/ HVAC U (Building Scientists): https://www.hvactrain.com/ Company Instagram: Air Doctors Heating & Cooling: https://www.instagram.com/airdoctorshvac HVAC U (Building Scientists): https://www.instagram.com/hvac_university Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/
June 25 · 18 min
Too Busy to Grow Your Business to Unlock Revenue with AI Automation Systems - James Christian Part 2
In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with James Christian, Senior Director of Product at Podium, about how artificial intelligence is helping HVAC and home service businesses improve efficiency and customer communication. James explains how AI tools can handle repetitive tasks such as scheduling maintenance agreements, managing customer inquiries, and following up on leads, allowing business owners to focus on growth and operations. The conversation explores AI-powered customer service, communication management, social media engagement, and the importance of choosing technology that delivers real value. Gary and James also discuss AI adoption, common misconceptions, software integration, and how businesses can use AI to save time, improve customer experience, and increase revenue. Gary and James discuss how artificial intelligence is helping HVAC and home service businesses improve efficiency, customer communication, and daily operations. James explains how AI can handle repetitive tasks such as scheduling maintenance agreements, responding to customer inquiries, following up on leads, and managing communications across multiple channels. The conversation covers AI customer service tools, membership program management, social media engagement, and the importance of choosing solutions that provide real business value. They also talk about AI adoption, software integration, vendor vetting, and how AI can help business owners save time, improve customer experience, and focus more on growing their business. Expect to Learn: How AI can help HVAC and home service businesses automate repetitive daily tasks. Why maintenance agreement scheduling can become a major challenge as a business grows. How AI tools can improve customer communication across phone, text, email, and social media. Why it is important to evaluate AI solutions based on ROI, integration, and long-term value. How business owners can use AI to save time, improve customer experience, and focus on growth. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to James Christian in Part 02 [02:12] - How AI helps an overwhelmed business owner [03:17] - Membership agreements: lifeblood but time-consuming [05:00] - Podium's core services: reviews, communication, field management [08:00] - How does Podium help with social media? [10:05] - How to spot real AI tools vs. scams [12:28] - Scams ($150 ghosted example) and due diligence [15:04] - Meta shift: from software provider to technology partner This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest James Christian on: LinkedIn Profile: https://www.linkedin.com/in/james-christian-977a28a/ LinkedIn - Podium: https://www.linkedin.com/company/podium/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
June 22 · 18 min
AI Employees for HVAC Businesses to Automate Booking & Increase Revenue with James Christian Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by James Christian, Senior Director of Product at Podium, to discuss how artificial intelligence is helping HVAC and home service businesses operate more efficiently. James explains what large language models are, how AI employees can assist with customer communication, scheduling, dispatching, and lead management, and why AI should be viewed as a tool that supports people rather than replaces them. The conversation covers AI-powered CSRs, technician scheduling, route optimization, business automation, and the growing role of AI in daily operations. Gary and James also explore how AI can reduce workload, improve customer response times, and help business owners focus on growing their companies. In this conversation, James explains what large language models are and how artificial intelligence is being used to support HVAC and home service businesses. He discusses how AI employees can handle customer communication, scheduling, dispatching, and lead management, while helping office staff work more efficiently. James and Gary explore topics such as technician skill matching, route optimization, business automation, and the importance of using AI as a tool to support people rather than replace them. They also discuss how AI can improve response times, reduce workload, and help business owners focus on growth by automating routine tasks and improving daily operations. Expect to Learn: What large language models are and how AI is being used in HVAC and home service businesses. How AI employees can assist with customer communication, scheduling, dispatching, and lead management. Why AI works best as a tool that supports office staff and business owners rather than replacing them. How technician skill matching, GPS data, and scheduling systems can help improve job assignment and efficiency. How AI can reduce workload, improve response times, and help business owners focus on growing their business. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to James Christian in Part 1 [02:20] - Intro to AI in HVAC for techs & owners [03:54] - What is an LLM? (Large Language Model) [05:57] - AI as a virtual employee [08:54] - Podium's evolution: reviews → AI employees [11:35] - How AI matches techs to calls by skill level [14:02] - AI + GPS for real-time arrival estimates [16:11] - Gary's reaction: Terminator/Skynet joke This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest James Christian on: LinkedIn Profile: https://www.linkedin.com/in/james-christian-977a28a/ LinkedIn - Podium: https://www.linkedin.com/company/podium/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
June 18 · 20 min
The Energy Crisis for Building Owners to Cut 70% Waste using AI Optimization - Keith Gipson Part 2
In this episode of the HVAC Know It All Podcast, host Gary McCreadie talks with Keith Gipson, Founder and CEO of Facil.AI, about how artificial intelligence is changing building automation and HVAC energy management. Keith explains how his AI platform continuously analyzes building data and makes adjustments to improve efficiency in central plants and rooftop unit portfolios. The conversation explores why some traditional energy-saving strategies may not deliver the expected results and how AI can uncover better operating conditions by making thousands of optimization decisions every day. Gary and Keith also discuss autonomous control, human oversight, implementation in existing buildings, and the role AI can play in helping facility owners reduce energy consumption while maintaining comfort and system performance. Gary and Keith discuss how AI is being used to improve HVAC and building performance through continuous optimization and automated decision-making. Keith explains how Facility AI connects to existing building automation systems, analyzes operating data, and makes adjustments every five minutes to reduce energy use. The conversation covers central plant optimization, rooftop unit performance, and why some common energy-saving strategies may actually increase costs. They also talk about autonomous AI control, human oversight, and how the technology can help facility owners save energy while improving system efficiency and comfort across large building portfolios. Expect to Learn: How AI can continuously optimize central plants and building systems to reduce energy consumption. Why some traditional HVAC energy-saving strategies may not deliver the expected results. How autonomous AI systems make operating decisions while still allowing human intervention when needed. How Facility AI connects to existing building automation systems with minimal implementation effort. How building owners can improve efficiency and lower operating costs across large portfolios of facilities. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Keith Gipson in Part 02 [02:20] - AI agents cost 11 cents per hour, work alongside human controls [04:01] - Running HVAC at night saved 9% energy (drug store portfolio test) [05:47] - 30,000 daily optimizations; Cal State saved 47–48% on average [08:13] - Conventional wisdom (coldest condenser water) is wrong; total plant KW matters [12:34] - Software-only install, remote setup, works with 30+ control systems [13:57] - White-box AI logs decisions every 5 minutes, fully traceable [17:03] - Pricing: ~$1.50–$2/month per ton of chiller capacity [19:40] - Keith's non-salesy, deep technical approach This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Keith Gipson on: LinkedIn Profile: https://www.linkedin.com/in/keith-gipson/ LinkedIn - Facil.AI: https://www.linkedin.com/company/facil-ai/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
June 17 · 20 min
How systems like divisor pricing & flat-rate pricing can transform profitability - TJ O'Connor
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with TJ O'Connor, President at Farmington Consulting Group to discuss key findings from the 2025 Contractor of the Future Report. Based on insights from over 1,000 HVAC contractors across the United States, the conversation explores what separates the industry's most profitable and forward-thinking businesses from the rest. Topics include sales strategies, marketing investments, pricing models, job costing, field service management software, and the growing role of AI in HVAC contracting. TJ O'Connor specializes in HVAC industry research, contractor growth strategies, profitability improvement, and business operations. TJ works closely with contractors, distributors, and manufacturers to identify best practices and emerging trends shaping the future of the HVAC industry. Expect To Learn: - Why the most successful HVAC contractors focus as much on business operations as technical expertise. - How offering four or more proposal options can significantly improve close rates and profitability. - The marketing strategies top-performing contractors use to accelerate growth. - Why many contractors are leaving profit on the table through improper pricing. - The difference between divisor pricing and flat-rate pricing models. - How to use job costing to improve profitability and business decision-making. - Where AI is creating the biggest opportunities for HVAC contractors today. Timestamps: 00:00 - Introduction 00:47 - Why Most HVAC Contractors Leave Profit on the Table 02:39 - Understanding Divisor Pricing vs. Multiplier Pricing 06:07 - The Case for Flat Rate Pricing in HVAC Service 07:46 - When Flat Rate Pricing Works and When It Doesn't 09:22 - Building Accountability Through Pricing Systems 10:45 - Job Costing: Tracking True Profitability on Every Job 12:07 - Why Accurate Job Costing Data Is So Difficult to Manage 12:49 - How Contractors Are Underutilizing Their FSM Software 15:20 - AI Adoption in HVAC: Current Trends and Challenges 17:12 - Practical AI Use Cases Contractors Should Consider First 20:20 - Closing Thoughts Follow our Guest TJ O'Connor: LinkedIn: https://www.linkedin.com/in/tjoconnorfcg/ Company LinkedIn: https://www.linkedin.com/company/farmington-consulting-group/ Company Website: https://farmingtonconsulting.net/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/
June 15 · 22 min
AI vs Humans: How Machines Are Becoming Safer Than People with Keith Gipson Part 1
In this episode of the HVAC Know It All Podcast, host Gary McCreadie is joined by Keith Gipson, Founder and CEO of Facil.AI and a longtime expert in controls and building automation, to discuss how artificial intelligence is changing the HVAC industry and the world around us. Keith explains what AI is, how machine learning works through pattern recognition, and why human oversight and engineering still play an important role in critical systems. The conversation covers AI in building controls, cybersecurity, automation, energy optimization, and the future of skilled trades. Gary and Keith also explore how new technologies are often met with resistance, why AI can improve efficiency and safety, and how Facil AI is helping buildings operate more effectively through autonomous optimization. In this conversation, Keith explains what artificial intelligence is and how it is being applied in building automation, controls, and energy management. He discusses how AI uses pattern recognition, why human oversight and engineering remain important, and how machine intelligence can improve efficiency in critical systems. Keith and Gary explore topics such as cybersecurity, automation, self-driving technology, and the future impact of AI on skilled trades. They also discuss Keith's experience developing AI solutions, the role of AI in optimizing building performance, and how Facil AI is helping facilities reduce energy waste through autonomous operation. Expect to Learn: - What artificial intelligence is and how it uses pattern recognition to make decisions. - How AI is being applied in building automation, controls, and energy management. - Why human oversight, engineering, and cybersecurity remain important when using AI. - How automation and machine intelligence may change the future of skilled trades and facility operations. - How Facil AI helps optimize building performance and reduce energy waste through autonomous control. Episode Highlights: [00:00] - Sponsor Ad: Factory Direct Filters [00:42] - Intro to Keith Gipson in Part 1 [02:27] - AI defined: machine intelligence vs. human control [05:43] - Keith's background: IT since 1982, Honeywell tech [10:16] - Self-driving cars are 10x safer than human drivers [12:25] - Will AI take HVAC jobs? No "human optimizer" ever existed [17:10] - Introduction to FAE AI and plant optimization [19:55] - Origin of FAE AI: 20,000 buildings, 30 techs can't scale [21:59] - Each AI bot costs 11 cents/hour to run This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guest Keith Gipson on: LinkedIn Profile: https://www.linkedin.com/in/keith-gipson/ LinkedIn - Facil.AI: https://www.linkedin.com/company/facil-ai/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359
June 11 · 22 min
AI in HVAC Is Reducing Call Time & Predicting Failures Without Replacing Techs – Jim & Joshua Part 2
In this episode of the HVAC Know It All Podcast, host Gary McCreadie continues his conversations with Jim Fultz, National Technical Training Manager at Copeland, and Joshua Souders, Manager Product Management at Copeland, about airflow, static pressure, and modern diagnostic tools. In Part 2, they talk about how AI and smart technology are changing the HVAC industry. They explain how tools like Scout AI give technicians fast access to accurate product data, helping them find parts, check specs, and work more efficiently on site. The discussion also covers how connected equipment and predictive monitoring are starting to detect issues early and support better service decisions. Gary, Jim, and Joshua share their thoughts on whether AI could replace technicians and agree that it will only support their work, not take their place. They also talk about how homeowners may try simple fixes, but most will still rely on skilled professionals for safe and reliable service. Gary, Jim, and Joshua discuss how AI tools and connected systems are improving efficiency for HVAC technicians. They explain how Scout AI gives quick access to compressor data, parts, and local availability, helping techs save time on the job. The conversation also covers how smart equipment and sensors can detect issues early and send alerts for possible failures. They talk about how AI may support faster diagnostics but still relies on a technician's skill to confirm problems. They finish by explaining that while some homeowners may try simple fixes, most will still depend on trained professionals for safe and reliable service. Expect to Learn: How AI tools like Scout AI help technicians quickly find compressor data and correct parts. How using mobile apps can improve speed and efficiency while working on-site. How connected equipment can detect issues early and send alerts about system problems. Why AI is a support tool that helps guide troubleshooting, not replace technician skills. Most homeowners still rely on professionals, even as information and tools become easier to access. Episode Highlights: [00:00] - Sponsor: Factory Direct Filters ad [00:42] - Intro to Jim Fultz and Joshua Souders in Part 02 [02:27] - Scout AI: Uses Copeland's internal documents, not the web [04:57] - Gary's story: Finding a crankcase heater part number via app [09:07] - Will equipment predict failures and auto-alert technicians? [12:44] - Will homeowners use AI to DIY and skip technicians? [15:56] - "AI is a tool, not a solution" - can't replace human senses [19:10] - Oil change analogy (most hire pros) This Episode is Kindly Sponsored by: Cintas: https://www.cintas.com/hvacknowitall Cool Air Products: https://www.coolairproducts.net/ Factory Direct Filters: https://www.factorydirectfilters.com/ SupplyHouse: https://www.supplyhouse.com/tm Use promo code HKIA5 to get 5% off your first order at Supplyhouse! Follow the Guests Jim Fultz and Joshua Souders on: LinkedIn - Jim Fultz: https://www.linkedin.com/in/jimdfultz/ LinkedIn - Joshua Souders: https://www.linkedin.com/in/joshua-souders-902b448b/ LinkedIn - Copeland: https://www.linkedin.com/company/copeland/ Follow the Host on: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ LinkedIn - HVAC Know It All Inc.: https://www.linkedin.com/company/hvac-know-it-all-inc Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow the Podcast on: YouTube: https://www.youtube.com/@HVACKnowItAll Spotify: https://open.spotify.com/show/6LCBJGw0EHG03rdWHxUMce Apple Podcast: https://podcasts.apple.com/us/podcast/hvac-know-it-all-podcast/id1359253455
June 10 · 24 min
HVAC Sales Mistakes Contractors Make to Lose Profit by Offering Too Few Options – TJ O'Connor
In this episode of the HVAC Know It All Business Edition Podcast, co-hosts Gary McCreadie and Furman Haynes from WorkHero sit down with TJ O'Connor, President at Farmington Consulting Group to discuss key findings from the latest Contractor of the Future Report. Based on insights from more than 1,000 HVAC contractors across the United States, TJ shares what top-performing companies are doing differently when it comes to sales, marketing, customer experience, and business operations. From proposal strategies that increase close rates to marketing investments that drive growth, this conversation is packed with actionable business advice for contractors at every stage. TJ O'Connor is a leading industry analyst focused on the HVAC channel. Through Farmington's annual Contractor of the Future Report, TJ works closely with contractors, distributors, and manufacturers to uncover trends, best practices, and strategies that help HVAC businesses grow profitability and stay ahead of industry changes. Expect To Learn: - Why the most successful HVAC contractors focus as much on business operations as technical expertise - How offering four or more proposal options can significantly improve close rates - The relationship between marketing investment and business profitability - Why tracking marketing performance is essential for sustainable growth - How Google Business Profiles and online reviews influence lead generation - The importance of choosing profitable jobs instead of simply chasing volume - Why premium customers often create more long-term value than price-focused customers Timestamps: 00:00 - Introduction 01:14 - Contractor of the Future Report 02:35 - How Farmington Collected Data from Over 1,000 HVAC Contractors 04:18 - What the Top 10-15% of Contractors Are Doing Differently 06:33 - Why Offering More Proposal Options Increases Sales 09:40 - Moving Beyond Good-Better-Best Pricing Models 11:34 - Should Contractors Walk Away from Certain Jobs? 14:18 - Building a Consistent Year-Round Marketing Strategy 19:05 - The Most Effective Lead Generation Channels in HVAC 20:15 - Using Social Media and TikTok to Grow an HVAC Brand 22:12 - Why Some Customers Create More Long-Term Value Than Others 23:38 - Maintenance Plans, Referrals, and the Lifetime Value of Premium Clients Follow our Guest TJ O'Connor: LinkedIn: https://www.linkedin.com/in/tjoconnorfcg/ Company LinkedIn: https://www.linkedin.com/company/farmington-consulting-group/ Company Website: https://farmingtonconsulting.net/ Follow Gary McCreadie: LinkedIn: https://www.linkedin.com/in/gary-mccreadie-38217a77/ Website: https://www.hvacknowitall.com Facebook: https://www.facebook.com/people/HVAC-Know-It-All-2/61569643061429/ Instagram: https://www.instagram.com/hvacknowitall1/ Follow Furman Haynes: LinkedIn: https://www.linkedin.com/in/furmanhaynes/ WorkHero: https://www.linkedin.com/company/workherohvac/ Instagram: https://www.instagram.com/workhero__/

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