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Dentists IN the Know

Dr. Jeff Horowitz, Dr. Chad Duplantis and Dr. Jennifer Bell

A weekly, light-hearted informational program for the dental world, discussing current events, new products and techniques, organized dentistry, and education. Hosted by Dr. Jeff Horowitz, Dr. Chad Duplantis and Dr. Jennifer Bell, listeners will feel more "In the Know" with what's happening behind the scenes in the dental profession.

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  • 45 episodes
  • Avg 34 min
  • English

Episodes 45

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  • Monday · 10 min

    DINKs News: Align’s New CEO & Dental Insurance Audits With Dr. Greg Grobmyer

    Send us Fan Mail This week on the news, JB welcomes special guest Dr. Greg Grobmyer to discuss rising dental insurance audits, AI-powered claim reviews, and a new federal self-disclosure program that could impact dentists billing Medicaid, Medicare, and other government healthcare plans. Plus, JB covers Align Technology’s new CEO and the latest developments in its antitrust case. 🎥 Watch the full episode on YouTube: https://www.youtube.com/@dentistsintheknow 📺 Join us live every Wednesday at 8pm ET! 🌐 Check out our brand new website: https://dentistsintheknow.com 🌟 Stay up to date on all the latest dental trends when you follow the DINKs: https://fanflet.com/dinks/social

  • Monday · 1 hr 8 min

    Is Dental Insurance Watching You? AI Audits & the 2027 Implant Crown Code Change | Dr. Greg Grobmyer

    Send us Fan Mail Is dental insurance watching you? Insurers now use AI to track every claim you send, and if your numbers stand out from other dentists near you, you may get a letter in the mail. Dr. Greg Grobmyer explains what triggers those audit letters, why insurers quietly give every office a grade, and the CDT change coming January 1 that affects almost every office that restores implants, even though it isn't on the official list of changes. In this episode: - AI audits: why being a statistical "outlier" gets you a letter - In network or out, they're still watching your claims - Insurers grade your office, and what lowers your grade - The implant crown change on January 1: abutment-supported vs. implant-supported - Coding overdentures and hybrids, and when to use D5875 instead of a new denture - 40 implant crown codes, not one - Common coding errors: closing an endo access through a crown, and what really counts as a surgical extraction - Why every evaluation needs a documented oral cancer screening - Non-covered services laws, and why about half your plans (self-funded ERISA plans) don't follow them - Why perio claims get denied, and codes you may be missing like D0160 📰 Plus dental news: Align names a new CEO, the 3Shape antitrust case against Align is revived, and a new False Claims Act self-disclosure window for offices that bill Medicaid, CHIP or Medicare (Oct 22, 2026 to Apr 22, 2027). Check your team against the OIG exclusion list: https://oig.hhs.gov/exclusions/ Dr. Greg Grobmyer is a dentist who left clinical practice after a cancer battle in his 30s and now teaches dental coding full time. He worked side by side with the late Dr. Charles Blair for many years, co-writes the Dental Coding with Confidence manual, attends the ADA's Code Maintenance Committee meetings, and consults and speaks nationally. Find his resources at https://dentalcoding.com This is general information, not legal advice. Talk to a dental attorney about your own situation. Chapters: 0:00 Intro 3:51 Mercury in retrograde and your patients 7:32 "Removing the patient from the tooth" 9:49 Why "easy" fillings and extractions aren't easy 12:33 News: Align's new CEO and the 3Shape antitrust case 14:49 News: the False Claims Act self-disclosure window 20:20 Check the OIG exclusion list 22:14 Greg's acting and stand-up past 23:17 Meet Dr. Greg Grobmyer 25:54 The CDT change nobody's talking about 26:24 CDT codes are for documentation, not billing 28:48 Abutment-supported vs. implant-supported crowns 30:08 What about screwmentable crowns? 31:25 What changes January 1 33:50 Who writes the rules in the CDT book 36:38 Coding overdentures and hybrids 39:46 Why Greg hates "deep cleaning" 40:15 40 implant crown codes, not one 42:14 Why audit letters are on the rise 43:10 AI tracks every claim: are you an outlier? 45:30 In network or out, they're watching 46:56 Insurance companies give you a grade 47:43 Where to learn CDT coding 51:19 Common errors: endo access and surgical extractions 53:50 CDT is the legal language of dentistry 56:02 Document every oral cancer evaluation 58:19 Non-covered services laws 1:00:02 Self-funded vs. fully insured plans 1:01:18 Your insurance brand may just be the administrator 1:03:44 Thank your insurance coordinator 1:04:42 Why perio claims get denied 1:05:43 Narratives for anterior PAs 1:07:03 Closing 🎥 Watch the full episode on YouTube: https://www.youtube.com/@dentistsintheknow 📺 Join us live every Wednesday at 8pm ET! 🌐 Check out our brand new website: https://dentistsintheknow.com 🌟 Stay up to date on all the latest dental trends when you follow the DINKs: https://fanflet.com/dinks/social

  • November 2 · 7 min

    DINKs News: Dyson Toothbrush Disappears, FDA Clear Aligner Guidance & Ultrasound Probing

    Send us Fan Mail This week on DINKs News, JB breaks down the mysterious disappearance of Dyson’s new toothbrush, the FDA’s guidance on direct-to-consumer clear aligners, and exciting research exploring ultrasound technology as an alternative to traditional periodontal probing. Could ultrasound change the future of perio exams? 🦷 Catch the news live every Wednesday at 8PM EST! Stay IN the know: https://fanflet.com/dinks/social #DINKsNews #DentalNews #Dentistry #DentalTechnology #ClearAligners #Periodontics

  • November 2 · 55 min

    Switching Dental Practice Software to the Cloud: Is It Worth It? | Tyler McComas, Curve Dental

    Send us Fan Mail Thinking about switching your dental practice management software to the cloud? Tyler McComas, VP of Sales at Curve Dental, talks with hundreds of practices every month. He shares the biggest pain points he hears and how practices are beating "the great dental squeeze" of staffing shortages, rising costs and insurance pressure. In this episode: Why cloud access and peace of mind still top the list Consolidating systems into one patient record (one practice saved $48K a year) Why your team won't use "one more" AI tool Insurance companies use AI to deny claims, so practices need AI too Dr. Jeff Horowitz: 15 software switches, and the only one his team thanked him for Why software conversions are easier than you think "We're too busy": the real cost of putting off change 📰 Plus dental news: the Dyson toothbrush disappears, the FDA says clear aligners need an exam by a dentist, and a new study on ultrasound instead of perio probing. We close the show remembering our friend and past guest Dr. David Yang, a true innovator in dentistry. 💙 If you or someone you know is struggling, call or text 988 in the US for free, confidential support. 🙌 Special shout out to Curve Dental, our educational partner, for making this episode possible! Learn more about Curve: https://fanflet.com/dinks/curvedinks Chapters: 0:00 Intro 2:56 A week of face-plant trauma 5:55 Why TMJ cases are exploding 9:10 Are patients more tightly wound? 13:45 News 13:52 News: the Dyson toothbrush disappears 15:45 News: FDA guidance on direct-to-consumer aligners 17:05 News: ultrasound instead of perio probing 20:19 Do we still need to probe? 25:09 Meet Tyler McComas of Curve Dental 27:40 Why Curve builds its own tools 31:50 The pain points practices bring to Curve 35:12 Cloud access and peace of mind 36:15 Consolidating systems and the AI tool nobody used 38:10 15 software switches, one the team loved 40:23 Software conversions are easier than you think 41:55 Why dentists fear change 42:51 "We're too busy" 46:00 Who should lead a software evaluation? 48:03 From CDs in the mail to cloud updates 50:58 Heat map: who near you is on the cloud 51:56 Insurance AI vs. practice AI 52:52 Curve's $200 million investment 53:54 Too much innovation for one slide 56:23 Closing 57:15 Remembering Dr. David Yang 🎧 Listen to the podcast: Apple Podcasts: https://podcasts.apple.com/us/podcast... Spotify: https://open.spotify.com/show/2Elfj6L... 🎥 Watch the full episode on YouTube: https://www.youtube.com/@dentistsintheknow 📺 Join us live every Wednesday at 8pm ET! 🌐 Check out our brand new website: https://dentistsintheknow.com 🌟 Stay up to date on all the latest dental trends when you follow the DINKs: https://fanflet.com/dinks/social-2

  • October 23 · 53 min

    6 Practices and Counting—No PE, No Silent Investors | Humpday Happy Hour™ with Dr. Sara Mahmood

    Send us Fan Mail What does it take to grow a multi-location dental group while staying true to your values? This week on Humpday Happy Hour™, we’re joined by Dr. Sara Mahmood, DDS, MS, MAGD—dentist, entrepreneur, international speaker, and founder and CEO of brush365, a growing dental group in the Dallas-Fort Worth area built on the promise of Dentistry with Integrity®. As the owner of six dental practices, with a seventh on the horizon, Dr. Mahmood has built her business independently, without private equity or silent investors. She’s passionate about clinical excellence, leadership, technology, and creating a dental experience centered on integrity. In this conversation, we’ll talk about: 🦷 Growing a multi-location dental group independently 🚀 Building a practice around Dentistry with Integrity® 💡 Leadership, practice growth, and entrepreneurship 🤖 Embracing technology and digital dentistry 😁 Clear aligner therapy and her work with SureSmile 🩺 Creating a specialized dental injury company ⚖️ Balancing business ownership, clinical excellence, and patient care Dr. Mahmood is a Master of the Academy of General Dentistry, a Global Clinical Partner and Key Opinion Leader for Dentsply Sirona, a member of the Philips Oral Healthcare North American Advisory Board, and a Key Opinion Leader for Mango Voice. She’s also a mom of three, a fellow healthcare entrepreneur alongside her husband, and currently training for her first marathon! Join us for a conversation about building a business, leading with purpose, and finding your own path in dentistry. 📅 Wednesday, October 14, 2026 ⏰ 8:00 p.m. ET 📍 Humpday Happy Hour™ Special thanks to Mango Voice for partnering with us on this episode of Humpday Happy Hour™. 🎥 Watch the full episode on YouTube: https://www.youtube.com/@dentistsintheknow 📺 Join us live every Wednesday at 8pm ET! 🌐 Check out our brand new website: https://dentistsintheknow.com 🌟 Stay up to date on all the latest dental trends when you follow the DINKs: https://fanflet.com/dinks/social-2

  • #298
    October 14 · 59 min

    AI in Dentistry: Where to Start, AI Receptionists & Why Your SOPs Matter | Laura Nelson

    Send us Fan Mail Is your dental team ready for AI, or are you about to buy tools nobody will use? Laura Nelson, VP of AI Training and Development at Mango Voice and founder of Front Office Rocks, explains where practices should start, why AI only works as well as your written systems, and how to keep a human in the loop. In this episode: - Why "using AI" means very different things from office to office - AI call notes, AI receptionists, and practicing phone skills with AI patients - De-escalation training for tough front desk calls - Why AI will fail without written SOPs, and how AI makes writing them easier - Call transcripts, HIPAA and the lawsuit a transcript stopped - Your team is already using AI: set rules before patient data ends up in ChatGPT - Why soft skills matter more once AI takes over the busy work - AI-run practices vs. human-first practices: where dentistry is headed 📰 Plus dental news: HR 1521 and fair fees for non-covered services, remembering Idaho oral surgeon Dr. Mark Baker, and Weave's $650 million acquisition. Laura Nelson has spent more than 20 years in dentistry. She is VP of AI Training and Development at Mango Voice, founder of Front Office Rocks, a national speaker, and author of Brush Up on AI: Step Away from the Drill and Hiring Without Hesitation. 🙌 Special shout out to Mango Voice, our educational partner, for making this episode possible! Learn more about Mango: https://fanflet.com/dinks/mangodinks 🎥 Watch the full episode on YouTube: https://www.youtube.com/@dentistsintheknow 📺 Join us live every Wednesday at 8pm ET! 🌐 Check out our brand new website: https://dentistsintheknow.com 🌟 Stay up to date on all the latest dental trends when you follow the DINKs: https://fanflet.com/dinks/social-2

  • #297
    October 7 · 56 min

    The Future of Organized Dentistry & Advocacy | Humpday Happy Hour™ with Dr. Jonathan Vogel

    Send us Fan Mail What does the future of organized dentistry look like and what will it take to make membership truly valuable to dentists? This week on Humpday Happy Hour™, the DINKs welcome Dr. Jonathan Vogel, a Dallas-based dentist, practice owner, and passionate advocate for the future of organized dentistry. A 2018 graduate of UT Houston School of Dentistry, Dr. Vogel has been deeply involved in organized dentistry at the local, state, and national levels, including serving as an American Dental Association delegate and participating in ADA councils, committees, and task forces focused on advocacy, access to care, the new dentist experience, and the future of the profession. In this conversation, we'll dive into some of the biggest issues facing dentistry today, including: 🦷 ADA policy, legislation, and regulation 🦷 Student debt and the new dentist experience 🦷 Access to care and the dental workforce shortage 🦷 Insurance reform and major challenges facing the profession 🦷 The value of organized dentistry and membership 🦷 Advocacy and the role of organized dentistry in major litigation 🦷 Practice ownership and marketing Dr. Vogel also brings a unique perspective on organizational governance and financial stewardship through his role as Treasurer and Chair of the Finance Committee for Resource Center, a major Dallas nonprofit. If you've ever wondered where organized dentistry is headed, or what dentists can do to help shape its future, this is a conversation you won't want to miss. 📅 Wednesday, September 9, 2026 ⏰ 8:00 p.m. ET 📍 Humpday Happy Hour™

  • #296
    September 23 · 56 min

    The Future of Big Dental Meetings | Humpday Happy Hour™ with Dr. Troy Schulman

    Send us Fan Mail Dental conferences are about more than walking the exhibit hall and collecting CE credits. They're opportunities to learn, connect, build relationships, and stay engaged with the profession. This week on Humpday Happy Hour™, we're joined by Dr. Troy H. Schulman, a practicing general and esthetic dentist with decades of experience in dentistry and extensive involvement in organized dentistry and continuing education. Dr. Schulman has been deeply involved with The Hinman Dental Society for more than two decades, serving in numerous leadership roles including President in 2023 and continuing to serve in leadership today. His experience also extends throughout organized dentistry, including the Georgia Dental Association, Northern District Dental Society, and numerous professional organizations and study clubs. In this episode, we talk about the value of dental conferences, the importance of continuing education, and what dentists can gain when they take full advantage of the opportunities these meetings provide. We'll also discuss what makes a great dental meeting and why staying connected to colleagues and the broader dental community can be just as valuable as the courses themselves. Whether you're a conference regular or someone who hasn't attended a dental meeting in years, this conversation is a reminder of why getting out of the office and continuing to learn can be one of the best investments you make in your career. Join us every Wednesday at 8:00 p.m. ET for Humpday Happy Hour™. #Dentistry #DentalConferences #ContinuingEducation #DentalCE #HinmanDentalMeeting #DentalCommunity #DentistsInTheKnow #HumpdayHappyHour

  • #295
    September 16 · 52 min

    A Bull Shattered My Hand: How CE Saved My Dental Career | Dr. Octavio Elizondo

    Send us Fan Mail What happens when a bull shatters a dentist's hand? Dr. Octavio Elizondo, a Texas dentist who also raises show cattle and sells real estate, couldn't practice for six months. A friend told him to take ortho classes, and it relit his love of dentistry: today he holds an AGD Mastership, three Lifelong Learning and Service Recognition awards, and has more than 1,700 hours of CE. In this episode: - Why he planned on vet school, and the dentist who changed his mind - How Dr. Joseph Barón got Chad's friend into dental school the day after a dropout - Raising Brahman and Red Brangus cattle, and his daughters showing 2,700 lb bulls - Public health: the best and worst move of his career - The ranch accident that almost ended his career - What the AGD Fellowship, Mastership and LLSR actually take - Why community is what makes CE worth it - Buying technology that keeps you excited about dentistry - Chew on This: is teeth grinding really just stress? Dr. Octavio Elizondo practices general dentistry in Harlingen, Texas. A graduate of Texas A&M, where he was in the Corps of Cadets, and of the dental school in San Antonio (1998), he holds a Mastership in the Academy of General Dentistry, three Lifelong Learning and Service Recognition awards and a fellowship in the International College of Dentists. He volunteers with Dentists Who Care in the Rio Grande Valley, breeds cattle and German shepherds, and is a licensed real estate agent. Chapters: 0:00 Intro 1:35 Welcome, and Jeff's new computer 4:04 JB's news gets its own show 4:47 Introducing Dr. Octavio Elizondo 11:35 Dental school with Chad 13:06 From vet school plans to dentistry 16:02 How Dr. Barón got Gary White into dental school 19:34 Land, cattle and his daughters' show bulls 21:35 Public health, and staying too long 23:20 The bull that shattered his hand 24:24 Ortho classes and a second start 26:08 When life changes your plans 32:25 Is CE worth it for new grads? 34:16 What the LLSR award takes 36:59 Why he recommends the AGD 39:47 Why community matters in CE 41:40 Buying technology that keeps you excited 44:29 Chew on This: is grinding just stress? 46:04 Sleep test before a night guard 48:11 Closing, and a tribute to Dolly Parton 🎥 Watch the full episode on YouTube: https://www.youtube.com/@dentistsintheknow 📺 Join us live every Wednesday at 8pm ET! 🌐 Check out our brand new website: https://dentistsintheknow.com 🌟 Stay up to date on all the latest dental trends when you follow the DINKs: https://fanflet.com/dinks/social-2

  • #294
    September 9 · 1 hr 2 min

    IGNITE YOUR PURPOSE: A Story of Redemption | Humpday Happy Hour™ with Dr. Dominic Nuosce

    Send us Fan Mail What happens when a life that looks successful from the outside no longer feels fulfilling on the inside? This week on Humpday Happy Hour™, we're joined by Dr. Dominic Nuosce for an honest and deeply personal conversation about health, faith, purpose, leadership, and finding the courage to begin again. After building a successful private practice in Frisco, Texas, Dr. Nuosce never expected that his career—and his life—would come to a sudden stop. A challenging two-year journey forced him to step away from practice, focus on his physical and emotional health, and take a hard look at the things he had been consciously ignoring for years. What he discovered changed the way he views success, leadership, and fulfillment. Dr. Nuosce shares how he came to understand the difference between happiness and joy, how competitiveness had replaced purpose in his life, and why being successful by the traditional measures of dentistry doesn't necessarily mean you're living a fulfilling life. He also discusses the leadership values that shaped his return to the clinical arena and his commitment to building a more purpose-driven approach to business and life. This conversation goes beyond dentistry. It's about what happens when we stop measuring our lives solely by what we've achieved and start asking whether we're living according to the values we truly believe in. Dr. Nuosce's story is one of stepping away, rebuilding, and ultimately finding a renewed sense of purpose—and a reminder that sometimes the most difficult chapters can lead us toward the life we're meant to live. Join us every Wednesday at 8:00 p.m. ET for Humpday Happy Hour™. #Dentistry #Leadership #Purpose #PurposeDriven #DentalLeadership #PracticeLeadership #DentistsInTheKnow #HumpdayHappyHour

  • #293
    September 2 · 46 min

    AI That Gives Dental Teams Their Time Back | Humpday Happy Hour™ with Kristen Smith

    Send us Fan Mail Artificial intelligence is changing dentistry but not by replacing people. It's helping dental teams spend less time on repetitive administrative tasks and more time focused on delivering exceptional patient care. This week on Humpday Happy Hour™, we're joined by Kristen Smith, Vice President of Customer Success at Curve Dental. With nearly 30 years of experience in the dental industry and 17 years helping practices succeed with Curve, Kristen has a unique perspective on how AI is transforming the day-to-day operations of modern dental offices. In this episode, we discuss how practices are using AI and automation to streamline clinical, administrative, and support workflows, reduce manual work, and improve efficiency without sacrificing the personal connections that patients value. Kristen also shares what she's seeing firsthand across Curve practices as teams embrace AI to solve problems faster, simplify daily tasks, and create a better experience for both staff and patients. Whether you're just beginning to explore AI or looking for practical ways to make your practice more efficient, this conversation offers real-world insights into how today's technology can help your team work smarter…not harder. Special thanks to Curve Dental for partnering with us on this episode of Humpday Happy Hour™. Join us LIVE every Wednesday at 8:00 p.m. ET. #Dentistry #ArtificialIntelligence #DentalTechnology #CurveDental #PracticeManagement

  • September 1 · 36 min

    How Ivoclar Is Simplifying Modern Dentistry | Dr. George Tysowsky & Don Bell at Chicago Midwinter

    Send us Fan Mail Dr. Chad Duplantis sat down with Dr. George Tysowsky and Don Bell from Ivoclar at the Chicago Midwinter Meeting to discuss the latest innovations shaping restorative dentistry. From the expanding IPS e.max family and next-generation zirconia materials to chairside workflows, adhesives, CAD/CAM solutions, and prevention, Ivoclar continues to focus on making dentistry more efficient, consistent, and predictable. Whether you're looking to streamline your restorative workflow, improve esthetics, or better integrate digital dentistry into your practice, this conversation is packed with practical insights for clinicians looking to elevate patient care.👏 ✨Work with Ivoclar: https://www.ivoclar.com/ 📺Make sure you subscribe to catch Chicago Midwinter Meeting discussions on our channel every Monday! 🌟Follow the DINKs to stay up to date on all the latest dental trends: https://linktr.ee/dentistsintheknow

  • #292
    August 26 · 1 hr 6 min

    DINKs Unfiltered: Current Conversations & Curious Chats | Humpday Happy Hour™

    Send us Fan Mail Join us this week for a special edition of Humpday Happy Hour™ as Dr. Chad Duplantis, Dr. Jeff Horowitz, and Dr. Jennifer Bell come together for an open conversation about the topics shaping dentistry today. From emerging trends and new technologies to practice management, clinical insights, and the issues making headlines, the DINKs share their perspectives on what's happening across the profession. It's an opportunity to hear candid conversations, thoughtful opinions, and the kind of discussions that happen when colleagues gather to talk dentistry. Whether you're looking to stay informed, gain a new perspective, or simply enjoy an engaging conversation with the DINKs, this episode has something for everyone. Join us every Wednesday at 8:00 p.m. ET.

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