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Bad Services Podcast

The School of Good Services

15 billion hours are wasted on ‘life admin’ every year

That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’.

Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't.

From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work. 

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  • 11 episodes
  • fortnightly
  • English

Episodes 11

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  • S1 · E1
    April 6 · length unknown

    01. Introducing Bad Services

    15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, Bad Services untangles why, despite our best efforts, organisations struggle to deliver services that work.

Showing 1–11 of 11 episodes