transcript
show notes
In episode 11, we talk about chapter 4 of the new book Bad Services, Risk.
The decisions we make in services, and how we design them are influenced by how an organisation treats and responds to risk.
Join us as we weave analogies about sailing to the horizon, developing monocultures of bananas and juggernaut cars to explore why it’s risky for organizations to continually invest in the short term solutions, or do nothing with their services.
