transcript
show notes
In episode 10 we talk about chapter 3 of the new book Bad Services, Materials.
Services are made up of materials, and these define how we deliver our services.
We delve into what the materials of services are, and how difficult organisations find it to keep up with technology advances and delivering services in new and different ways.
Join us as we weave from ‘knocker uppers’ to Giambattista Vico’s ‘Verum Factum’ to ATARI and the making of E.T the video game, discussing why caring about the materials and smashing the ‘don’t sweat the detail’ leadership trope is important to design and deliver good services.
