
#82 Your Personal Focus Group
Ever wished you could put voters from your district in a room for a focus group? You actually can - but not the way you might think. Focus groups grew out of World War II-era "focused interviews" and became a staple tool because you can't talk to everyone. When you knock doors, you're doing something similar - hearing from voters one on one. The key is turning those hundreds of conversations into insights by watching for two things: Surprises and Phrase Patterns. Surprises Listen for when a voter says something unexpected - like feeling differently about an issue than their party would suggest. Don't lead follow-ups with "why" (it feels defensive). Start with "what" or "when": "Interesting. What makes you say that?" "Huh. When did you start thinking that?" "What else have you noticed?" If there's an important "why" behind their thinking, they'll usually tell you anyway. Phrase Patterns Notice when multiple voters use the same words. For example, on crime: "I used to never lock my car, but now if you don't, someone will rummage through it." That word "rummage" creates a picture in a way "reduce crime" never will. Mirror it in your mail and ads: "Your car should be safe in your own driveway. You shouldn't have to worry about someone rummaging through it." If three or four voters separately use the same phrase, they're not the only ones thinking it. Daily Practice: At the end of each day knocking doors, ask yourself: What surprised me today? What phrases did I hear more than once? Write them down or record a quick voice memo. Over time, you'll build a picture of the district no focus group could give you. Bottom Line: Watch for surprises and follow them with a "what" or "when" question. Listen for phrases you hear more than once and write them down. For more tips, refer to the accompanying one-page PDF. Winning Edge gives you the tools you need to lead and influence in the political and policy arenas. Every other week, Winning Edge releases short (approximately 5-minute) spots—or “snacks”—focused on one of four areas: fundraising, media, policy, or persuasion. For more, visit our website: www.thecommonwealthpartners.com.