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The Zero100 Podcast

Zero100

Welcome to Zero100, the “unboring” supply chain podcast. Each week, Zero100's researchers, analysts, and data scientists deliver sharp takes on the news, delve into new research, and interview leaders at the forefront of supply chain’s digital revolution, giving you the insights you need to drive growth and resilience.

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20 episodes
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Avg 21 min
English

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S2 · E118
Tuesday · 24 min
Build, Buy, or Partner? Rethinking Enterprise Tech in the Age of AI
With AI evolving month-on-month and boardrooms demanding instant tech strategies, the old binary choice of “build versus buy” is starting to look like a trap. On this episode of The Zero100 Podcast, Justin Gillebo (Senior Director, Research & Advisory) sits down with Kelly Coutinho (VP, Research & Advisory) and Rahul George (Director, Data Products) to unpack why enterprise tech strategy has shifted into a new triad: build, buy, or partner. Tune in as they explore why building has become cheap while ownership hasn’t, how to evaluate when a “bolt-on” AI solution makes sense, and why your ultimate goal shouldn't be predicting 2029, but building the operational agility to adapt when it arrives.
S2 · E117
August 18 · 24 min
Are We Measuring AI ROI All Wrong?
Enterprise leaders are facing a massive dilemma: AI bills are exploding, yet finance leaders are struggling to see where any of that money is coming back to the business. But are companies making a fundamental mistake by treating AI like just another IT project chasing quick savings? This week on the podcast, Cody Stack (VP, Data & Analytics) is joined by Geraint John (VP, Research & Advisory) and Justin Gillebo (Senior Director, Research & Advisory) to unpack why it’s time rethink the true value of AI. Drawing from real-world examples – from Walmart’s autonomous tail-spend agents to multi-hundred-million-dollar commodity cost intelligence – they challenge the trap of chasing isolated 90-day ROI and simple headcount cuts. Instead, they outline how mature operators are managing token costs, metrics like decision latency, and end-to-end workflow orchestration to move past quick-win science fairs and build true, lasting enterprise value.
S2 · E116
August 11 · 23 min
How CVS Turned Supply Chain Into a Growth Engine – and Merchandising's Best Friend
For most of his 20+ year career, Josh White watched supply chain get treated like every other retailer treats it: a cost to be minimized. But as Chief Supply Chain and Logistics Officer at CVS, he's spent his tenure rewriting that narrative: repositioning supply chain as a growth enabler that his Chief Merchandising Officer now calls “his supply chain.” This week, Josh tells Zero100’s Co-Founder and Chief Research Officer Kevin O’Marah how he pulled off both transformations at once. The growth piece required automation that punches above its weight, AI-powered demand sensing, and flexible systems built for future capabilities. But winning over merchandising required something harder: a shift from “that plan will break our network” to “here's what it would take to make that possible.”
S2 · E115
August 4 · 16 min
The Zero100 Mailbag: Chinese vs US LLMs, Plus Your Top AI Scaling Questions Answered
Should companies bet on US or Chinese AI models – and is that even the right question? How can teams push past “too small to matter” AI pilots and ambitious projects that never ship? And is “our data isn’t ready yet” still a valid reason to delay AI adoption? This week, Chief Content Officer Matt Davis sits down with VP, Research & Advisory Caroline and Senior Research Director Oliver Sawbridge to unpack these questions, alongside others from the Zero100 community, getting into everything from process debt to overhyped fears we think will change drastically over the next twelve months.
S2 · E114
July 28 · 27 min
The Hidden Timeline of Supply Chain Shocks
When a disruption hits a major shipping lane, consumers and markets often presume that if prices don't spike the next day, the danger has passed. But that calm is a dangerous illusion. This week, VP, Data & Analytics Data Cody Stack and VPs, Research Geraint John and Jenna Fink unpack why the most dangerous disruptions aren't always the high-profile consumer tech stories, but the quieter shocks to food, fertilizer, fuel, plastics, and packaging. They explore why standard risk playbooks consistently miss industrial raw material crises, how fixed seasonal windows in agriculture trap businesses on delayed timelines, and why resilience must shift from a reactive function to an embedded design capability across sourcing, planning, logistics, and product design.
S2 · E113
July 21 · 20 min
Operational Sovereignty: The Supply Chain Imperative for 2028
What happens when the supply chain playbook you’ve spent decades building becomes obsolete overnight? Fresh from Zero100’s Off the Grid event in the Irish countryside, Chief Content Officer Matt Davis sits down with VP, Research & Advisory Kelly Coutinho, and Account Manager Lewis Barnes to discuss the supply chain shift to “operational sovereignty,” and why 2028 is shaping up to be a defining year for operations. They also explore why 60% of workflows belong to no single function, how AI is exposing decades of process debt, and why the biggest barrier to AI adoption isn't technological, but human.
S2 · E112
July 14 · 21 min
Are AI Layoffs Really About AI?
Major companies like Meta, Google, and Amazon are increasingly pointing to AI efficiency as a primary driver for workforce restructuring. But is the narrative of “doing more with less” the whole story? This week, Zero100 VPs, Research & Advisory Lauren Acoba and Caroline Chumakov move past the headlines to explore how companies are navigating this transition. They discuss why headcount reduction is often more complicated than it appears, how to preserve vital institutional knowledge, and why forward-thinking leaders are using AI to redeploy talent into new, high-value roles that drive long-term resilience.
S2 · E111
July 7 · 23 min
Is Your Agentic Rollout Creating New Cybersecurity Risks?
When Zero100 surveyed COOs, cybersecurity breaches emerged as the #1 business continuity risk for 2026, outranking geopolitics and tariffs. The driving force behind this anxiety? The rapid rise of agentic AI. Unlike traditional software, these autonomous systems learn and evolve through use, introducing a massive new risk landscape. This week, Senior Director, Research & Advisory Justin Gillebo sits down with VP, Research & Advisory Geraint John and Chief Research Officer Kevin O’Marah to unpack why agentic workflows require continuous operational governance, and how to balance fast-paced citizen innovation with strict guardrails before your supply chain misfires.
S2 · E110
June 30 · 23 min
From Taiwan to Tariffs: How Supply Chain Leaders Are Thinking About Risk
Zero100 surveyed 100 supply chain leaders to find out how they're thinking about risk, resilience, and global trade. 85% say geopolitical chaos is wrecking their operations. Cybersecurity is a top-three threat. 55% say low-cost sourcing is dead. Nearly half think China will move on Taiwan by 2030. But while most companies are stuck firefighting each new crisis, a small group of leaders is doing something fundamentally different: they're treating resilience not as insurance, but as a competitive advantage. This week, Senior Director, Research & Advisory Justin Gillebo sits down with VP, Research & Advisory Geraint John and Chief Research Officer Kevin O'Marah to unpack the findings, break down the concrete plays top performers are running, and explain why resilience is no longer about defense alone.
S2 · E109
June 23 · 18 min
IT vs Ops: Who Really Owns AI?
As coding becomes democratized, who actually owns AI implementation: operations or IT? The answer isn't either/or. This week, VPs, Research & Advisory Lauren Acoba and Kelly Coutinho, and Senior Research Analyst Jalen Thibou, tackle the difference between vibe coding prototypes and running production-scale code across geographies with proper security. They expose the hidden language barrier causing pilots to falter, reveal the specific ownership boundaries needed to scale, and explain why both roles are expanding – not competing – in ways most leaders haven't considered.
S2 · E108
June 9 · 19 min
Is SynBio Manufacturing's Next Frontier?
Synthetic biology promises to revolutionize manufacturing, growing materials in fermentation tanks instead of relying on traditional industrial or agricultural sources. But can it scale? Zero100 Chief Content Officer Matt Davis sits down with Mathias Cousin, Managing Director at Monitor Deloitte and a SynBio veteran, to find out. Mathias reveals why manufacturing economics, not science, determines who survives, how AI is compressing design cycles from years to months, and why the biggest breakthroughs may come from replacing cows, not crude oil. With real-world examples, he shows what supply chain leaders need to understand as biological manufacturing moves from the lab to industrial reality.
S2 · E107
May 26 · 20 min
What Will Humans Do When 60% of Work Is Automated?
Zero100 predicts that by 2030, 60% of supply chain’s functional activities will shift to automated or autonomous execution. But what happens to the workers in that equation? This week on the podcast, Zero100’s Matt Davis, Caroline Chumakov, and Lauren Acoba deliver the honest answer. Drawing from analyses of 413 solution providers and over a million job descriptions, they reveal how the division of labor is already shifting, explore and what work will remain distinctly human as data tasks move to automation and strategic judgment, supplier relationships, and systems thinking become the competitive advantage. With examples from BMW’s frontline upskilling programs and Fortune 100 adoption strategies, they show how winning companies bring entire workforces along this journey.
S2 · E106
May 19 · 22 min
Breaking Free from AI Pilot Purgatory with PowerThreads
“If one more person brings me another pilot, they're getting fired," one C-level supply chain executive told Zero100 — and they’re far from alone in their frustration. Most companies are drowning in AI projects that never scale because they’re optimizing functions in isolation while ignoring how decisions actually flow across the business. The solution? PowerThreads: end-to-end AI-enabled workflows that connect sensing, deciding, and acting across organizational silos. This week, VPs, Research & Advisory Lauren Acoba, Jenna Fink, and Geraint John break down the five core PowerThreads driving 95% of enterprise value, share a $300M sourcing transformation that required five years of unglamorous foundation-building, and explain why optimizing one bottleneck without understanding the full system often just moves the problem downstream.
S2 · E105
May 6 · 19 min
The Great Planning-Sourcing Standoff (And How to End It)
Planning and sourcing should be natural partners. So why does it so often feel like they’re working out of sync? This week, VPs, Research Kelly Coutinho and Geraint John dissect the disconnect – and, more importantly, how to bridge it. They share how leading companies are turning functional friction into competitive advantage by using AI to translate demand signals into sourcing actions, creating continuous planning rhythms that keep both teams aligned, and building cross-functional crisis protocols built to survive disruption.
S2 · E104
April 28 · 25 min
Global Capability Centers: What to Move, Where to Invest, and How to Build Trust
Target's running a quarter of HQ operations remotely. Unilever's outsourcing demand planning to seven global hubs. Lowe's manages North American inventory from thousands of miles away. Today's Global Capability Centers have evolved far beyond back-office support – they're making the calls that drive your business. But without trust, governance, and the right talent strategy, they'll never live up to their potential. This week, Caroline Chumakov and Geraint John (VPs, Research & Advisory) and Justin Gillebo (Senior Director, Research & Advisory) break down what actually belongs in a GCC, why India isn't the only answer, and how to avoid the “us vs them" trap that hinders most implementations.
S2 · E103
April 21 · 19 min
The Zero100 Mailbag: Who Owns AI's Bad Calls – and What’s Happening to Entry-Level Jobs?
Should you fix broken planning processes before automating them, or does that just delay progress? When an AI agent makes a bad decision, who's actually accountable? And how do junior employees build expertise when AI handles the foundational work they used to learn from? This week, Cody Stack (VP, Research Analytics) sits down with Kelly Coutinho (VP, Research & Advisory) and Lauren Acoba (VP, Head of Research & Advisory) to tackle these questions and others from Zero100’s supply chain and operations community.
S2 · E102
April 14 · 19 min
How On Built Supply Chain as Its Competitive Edge
At 16 years old, On has a rare advantage: young enough to be agile, mature enough to scale globally. This week, Chief Supply Chain Officer Craig Jones tells Kelly Coutinho (VP, Research & Advisory) how the company’s using this window to build supply chain as a competitive advantage, not a cost center – from the development of LightSpray’s three-minute shoe uppers to AI built on obsessively clean data. His philosophy? Automate the mundane to liberate the magnificent, finish the race together, and build the company you want to be in five years, not the one you are today.
S2 · E101
April 7 · 20 min
Build to Adapt, Not to Last: Church & Dwight's Manufacturing Evolution
When Carlos Ruiz joined Church & Dwight as Chief Supply Chain Officer, he realized the company's biggest asset – rigid, built-to-last manufacturing lines – was actually holding it back. His solution: stop building equipment for 15-year depreciation schedules and start building for speed and flexibility. But the real challenge isn't the technology or capital approval – it’s convincing people to let go of what worked yesterday. This week on the podcast, Carlos tells Zero100's Jenna Fink (Senior Director, Research & Advisory) how he’s tackling change management, navigating board expectations, and leading Church & Dwight's evolution from Lean foundations to end-to-end operational excellence.
S2 · E100
March 31 · 19 min
What Everyone Gets Wrong About Humanoids
Backflips and kung fu routines make great viral videos, but what's the actual business case for humanoid robots? Zero100’s Lauren Acoba (VP, Head of Research & Advisory), Kevin O'Marah (Chief Research Officer), and Jenna Fink (Senior Director, Research & Advisory) cut through the hype to explain why we predict a 1000% jump in real humanoid workflows this year. Turns out, the biggest advantage isn’t the robot itself – it’s that humanoids can drop into existing workflows without expensive facility redesigns, cutting integration costs by 80%. The team explores lessons from BMW’s approach in Spartanburg, why China's robotics lead matters, what makes a use case worth pursuing, and how to tell when a demo is operationally credible or just impressive theater.
S2 · E99
March 24 · 25 min
Zero100 Forum 2026: Scaling AI in a Fragmenting World
Zero100’s Forum brought CSCOs and COOs to the Arizona desert to tackle the question keeping operations leaders up at night: how do you scale AI when insights outpace execution? Caroline Chumakov and Justin Gillebo (Senior Directors, Research & Advisory) sit down with Sophia Pouzyrev (Account Executive) to unpack the candid conversations that defined the event – from the Rt Hon Sir Tony Blair’s insights on the unwinding of 30 years of globalization to Scott Galloway's challenge on designing work for Gen Z. The verdict: leaders have moved past pilots. 2026 is about production, orchestration, and building talent that can keep pace with technology. If you're stuck between insight and action, this debrief captures what's actually working.

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