SPA HIVE

Julie Pankey

The SpaHive Podcast is for spa owners, wellness entrepreneurs, hospitality leaders — and anyone building a business with heart and strategy.

Hosted by 7-Figure Spa Consultant Julie Pankey and co-host MaryAnn Sessine, this show delivers real spa business strategy, marketing insight, revenue growth tactics, team development tools, and honest conversations about leadership, burnout, mindset, and sustainable success.

No quick fixes. No fluff. Just practical systems, profitability strategies, and unfiltered conversations about what it really takes to grow in business — and in life.

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189 episodes
Updated Friday

Episodes189

Newest first

Jan 3, 2025 · 52 min
From Wins to What’s Next: 2024 to 2025 with the SpaHive Trio
Our challenge to you: As we close out 2024, we want you to take a moment to reflect, celebrate, and dream big for the year ahead. Your challenge: write a heartfelt letter to yourself. This is your chance to honor your accomplishments, capture lessons learned, and set intentions for 2025. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Dec 31, 2024 · 38 min
With Dignity and Grace
Julie and Her Business Besties shift their focus to the provider mentality. Lets talk about how to stay present, no matter what business you walk in to or on! Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Dec 20, 2024 · 37 min
Run don’t Walk: SpaHive’s Top Picks for Seasonal Success
10 Items to "Run don't walk to" 1. Sonoma Lavender Heatable Huggables - https://www.sonomalavender.com/collections/lavender-stuffed-animals 2. Spa Sciences - Nuri Device https://spasciences.com/products/nuri 3. Shower Bombs 4. Ondine Perfume - https://www.ondineperfume.com/ (Be sure to tell them SpaHive sent you!) 5. Iconic Candles- https://www.spacurated.com/ 6. Thai Breast Slap 7. Spa Kits for Kids 8. Nod Pod Sleep Mask 9. Blooming Light - https://bloominglightvt.com (Be sure to tell them Spa Hive Set you!) 10. Cuddle Down Pillows - https://www.cuddledown.com Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Dec 13, 2024 · 29 min
Take this Holiday Season by the Bells!
Julie’s TOP THREE Takeaways: The Importance of Shifting Mindset. Instead of viewing tasks as overwhelming "have-to-dos," reframe them as "get-to-dos." This mindset shift can help reduce stress and increase gratitude during busy times, especially in the holiday season. The Power of Mini Retreats - When feeling overwhelmed, take a "mini retreat" to recharge mentally and emotionally. Revisiting Self-Care Practices - Consistently prioritize practices that bring mental clarity and balance, like meditation, gratitude, and outdoor walks. These are the first to lapse during busy times but are essential for managing stress and maintaining well-being. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Dec 6, 2024 · 32 min
From Self-Care to Client Care: 6 Wellness Tools We Adore
6 Wellness Tools from your Business Besties! Julie's FAVORITE - Savor Beauty 90 Day Planner !! DISCOUNT LINK High-Frequency Facial Device DARSONVAL Kitsch Heatless Curlers OSEA Vegas Nerve Oil Infrared Sauna Sessions - Find your LOCAL provider. Support LOCAL! FREE "Tool"- Brain Dumping: "A brain dump is a technique for clearing your mind by writing down everything that's on your mind, without judgment or criticism" Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Nov 29, 2024 · 26 min
Fight-or-Flight to Flourish
Julie's TOP THREE Takeways Prioritize Peace Over Panic: Living in constant fight-or-flight mode is harmful to your health and productivity. A balanced, intentional approach to life helps you thrive. Q4 is Your Power Play: The last three months of the year offer an incredible 90-day window to reset, refocus, and make impactful changes—whether in your business, personal goals, or mindset. Positive Self-Talk is Non-Negotiable: The way you speak to yourself directly influences the energy you put into the universe. Trade negative self-talk for words of encouragement and empowerment. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Nov 22, 2024 · 36 min
Do this instead of ”Self Care”
Julie and her Pals dive into a podcast that she took a bit of offense too. Find out why! Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Nov 15, 2024 · 28 min
Why I believe in Spa
In this episode, Julie gets deep into why she does SPA. Her diagnosis of an autoimmune disease secured her belief in self-care, how it's not "woo woo," and how it very well could save your life. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Nov 8, 2024 · 39 min
Spilling the Honey
Not one, not two, but THREE spa experts and friends are coming to you today for this episode. Listen in as we talk who disliked who, man grooming and being a leader… OH MY! Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Nov 1, 2024 · 31 min
Keeping It Real: The 100th Episode Milestone
Julie’s TOP three Takeaways: Progress Over Perfection: Julie emphasizes that moving forward, even when things aren’t perfect, is key. This mindset shift has helped her keep the podcast going and stay connected with her audience, despite the challenges. Progress beats perfection every time, and embracing this approach fuels both personal and professional growth. Soul ROI and Joy: Julie discusses how important it is to do what brings you joy and feeds your soul. If a project starts to feel draining, it’s time to reevaluate and find ways to realign it with your passion and purpose. This reminder to prioritize meaningful work resonates across all aspects of life and business. Start Even When You’re Not Ready: Julie’s journey with the podcast showcases the power of jumping in without waiting to feel perfectly prepared. This lesson is a call to action for spa professionals and entrepreneurs—embrace the unknown, trust the process, and allow room for growth and learning along the way. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Oct 25, 2024 · 14 min
When Vendors Don’t Click: Quick Tip
Julie’s QUICK TIP Takeaways 1. Spot the Stars—And Demand Better Recognize the vendor partners who truly support you. The ones who go out of their way, like Zoe who braved a two-hour drive to keep her promise, are the ones you need on your team. If you’re not getting that dedication, don’t settle—escalate it to someone who will make it happen. 2. Treat Business Like Personal Relationships Remember, this industry is all about personal connections. Your business relationships should be nurtured with the same care you’d give a friendship. If it’s not working, address it openly, and if it can’t be fixed, move on to partners who align with your goals and values. Your success depends on finding people who are in it with you! Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Oct 18, 2024 · 18 min
Don’t Hire Desperately! Quick Tips for Manager Success
Julie’s QUICK TIP Takeaways The Importance of an Onboarding Plan: When bringing on a new manager or leadership team member, having a structured onboarding plan is crucial. It sets the tone for their experience and ensures they feel supported and confident in their role, which can lead to long-term retention and success. Hiring Should Be Thoughtful, Not Desperate: Avoid hiring in desperation. Treat the hiring process like building a long-term partnership. Get to know the person through multiple interviews, and ensure they align with the company's culture and long-term goals. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Oct 11, 2024 · 34 min
Behind the SpaHive Event Curtains
Julie’s TOP THREE Takeaways Lean into the “good-enough”: Embracing the idea that "good enough" can sometimes be sufficient. This mindset shift can help alleviate pressure and allow space for growth, even if the concept feels uncomfortable for high achievers. The Power of Human Connection: A key theme is the critical role of personal connections in the spa industry. Stay True to Yourself: As much as I enjoy hosting and connecting with others, I cannot stress enough the importance of not sacrificing personal well-being for the sake of the business. Staying true to oneself and finding a balance between professional and personal fulfillment is crucial for long-term success and happiness. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Oct 4, 2024 · 13 min
Holiday Success Starts with a Plan: QUICK TIP
Julie’s QUICK TIP Takeaways Tailor Your Holiday Offerings to Client Needs During the holidays, people crave relaxation, sanity, and convenience. Consider creating seasonal services that cater to these desires, like adding perks (e.g., gift wrapping) with spa services. A personalized holiday experience will boost both service and retail sales. Set Clear Goals for the Season Before you dive into holiday planning, define what success looks like for your spa. Do you want to generate extra revenue, increase brand awareness, or reward loyal customers? Knowing your goals will help you focus your promotions and holiday efforts effectively. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Sep 27, 2024 · 27 min
What I Learned from My 94-Year-Old Friend
Julie’s Top Three Takeaways Fill Your Soul Cup: Beyond just working hard, it's vital to make time for soul-enriching activities. Whether it's chatting with friends, spending time outdoors, or digging clams (yes, clams!), the things that light up your spirit are just as important as the grind. Community Connections Matter: Relationships bring happiness, reduce stress, and help you grow. Whether it's sharing pie recipes with a 94-year-old neighbor or simply checking in with friends, these connections fuel your well-being. Don’t underestimate the power of a good conversation or a meaningful connection! Balance the Grind with Intentional Living: It’s easy to get stuck in "grind mode," but stepping back to refocus on what really matters brings clarity. Stay intentional, make space for what makes you feel alive, and don’t forget that success is about more than just work—it’s about how you feel living your life. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Sep 20, 2024 · 27 min
Small Goals, Big Wins in Q4
Julie’s TOP THREE Takeaways 1. Embrace Fall’s Energy as a Fresh Start Just like back-to-school season, fall brings a renewed sense of focus and productivity. Whether you’ve taken it easy during summer or been overwhelmed with work, this is the perfect time to shake it off and get back in the game. Fall is your opportunity to reset, refocus, and push toward your goals for the year’s end. 2. Fall into Q4 with a Clear and Measurable Goal Q4 isn’t the time for vague or massive goals. It's your last sprint! Break down exactly what you want to accomplish and make it something measurable. Whether it’s boosting revenue, hosting holiday parties, or prioritizing self-care, make sure it’s something you can track and feel great about. 3. Align Your 90-Day Sprint with What Matters Julie shared her own 90-day sprint goal, focusing on self-improvement without stepping back from her business. What’s your sprint goal? Whether it's financial, personal, or family-focused, now is the time to get specific about what will bring you a sense of accomplishment by year’s end. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Sep 13, 2024 · 19 min
From awkward to rewarding: Attending Events
Julie's Quick Tip: Don't leave an event without meeting, connecting and exchanging with THREE people! Podcast Challenge- Who will you connect with in the next three days that will make your SOUL happy? Snag your SpaHive Connecticut event Ticket NOW - Use Code SPONSOR25 for an extra savings! Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Sep 6, 2024 · 24 min
Beyond the Numbers: Why Your ’Why’ Matters More
Julie’s TOP three takeaways: The Power of the "Why": It's not just about setting big goals like hitting a million dollars in revenue—it's about understanding why you want to achieve them. Digging deep into your motivation can reveal the true driving force behind your goals, making them even more meaningful and attainable. Autopilot No More: Are you on autopilot in your business? Julie encourages entrepreneurs to break free from routine thinking and really question what they want and why. It’s all about being intentional with your goals and not just going through the motions. Cliff Notes Magic: Julie shares a game-changing tip she picked up from Mel Robbins: ask "Why?" five times. This simple exercise can help you uncover the deeper reasons behind your desires, making sure your actions align with your true aspirations. Mel Robbins Podcast Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Aug 30, 2024 · 54 min
Do ”Good” Business with Stan Kapica
Discover Skin Science Solutions with Stan Kapica! Email: stan@skinsciencesolutions.com Julie’s Top THREE Takeaways Be authentic: Figure out what your brand is, and what aligns with it and leave the rest. Addressing Obstacles and Overcoming Fear: Address fears and obstacles that prevent progress, such as the belief that the business will fall apart without the owner. Balancing Work and Business Development: The main challenge discussed is finding a balance between working in the business (e.g., providing services, handling day-to-day tasks) and working on the business (e.g., strategizing for future growth, setting long-term goals). Many owners struggle to focus on strategic planning because they are overwhelmed by daily operations. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive
Aug 23, 2024 · 32 min
Staff Shakeups!
Julies TOP THREE Takeaways Embrace Staff Turnover as Part of the Journey: Losing team members, even the ones you thought would be with you for the long haul, is just part of the business. It’s tough, but it’s also a learning experience. We can’t take it personally—it’s just part of the journey for both you and them. Get Strategic with Hiring: Consider hiring part-time staff and allowing them to earn more hours as they prove themselves. This approach sets clear expectations and creates a partnership where both sides are committed to success. It’s all about building a relationship from day one. Know What Drives Your Team: Take the time to understand what’s motivating each of your team members. Is it saving for something big? Is it career advancement? Knowing this helps you tailor your approach, which can go a long way in keeping them on board. Comments, Questions, or Podcast Ideas? Email julie@jmpankey.com Spa Startup 101: How to Launch a Profitable Spa Business Save $25 OFF Julie’s Favorite Planner: Savor 90-Day Planner; i.refs.cc/1l05nWWP Shop now with Julie and the Spa Hive: https://www.amazon.com/shop/jmpankey Could you use more business resources from me and my trusted SpaHive Community? Join us for free at https://www.facebook.com/groups/TheSpaHive/ SPAHIVE BY JMPANKEY INSTAGRAM: https://www.instagram.com/jmpankey Looking to take the next step, join the SpaHive VIP and take massive action to grow and expand your life personally and professionally. SPAHIVE VIP - www.juliepankey.com/spahive