PI


#26
Dec 11, 2025 · 32 min
Derek Baird from Switchboard Health
Derek Baird, CEO of Switchboard Health, joins Nick Crabbs to discuss how AI is transforming product development in healthcare. Derek explains how his company solves a critical problem: 40% of patients give up trying to find specialist care. Switchboard uses AI to instantly match patients with the right specialists based on insurance, availability, and quality data. Derek shares insights on their "Switchboard Labs" approach—a transparent way to test new features that builds client trust while mo



