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No Vacancy Live!

No Vacancy Live

No Vacancy is home to the hospitality industry's top podcasts. We speak to the CEOs, influencers and leaders to go behind the scenes of the hotel and travel business.

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28 episodes
Avg 15 min
English

Episodes 28

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September 2 · 5 min
How Hotel Teams Build Collective Excellence
Collective excellence starts when hotel teams stop operating in separate lanes and start moving in the same direction. Glenn Haussman talks with Ben Campbell, President and CEO of Hospitality America, from **PEACHCON, the company's annual conference**, where team members come together to connect, learn and align around what comes next. Ben's focus is simple: get better today than yesterday and better tomorrow than today. That means stronger talent, stronger relationships and more value for team members, owners and guests. See what changes when a hotel company stops thinking one property at a time and starts building one organization. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
September 2 · 3 min
Why This Hotel GM Gets Silly Every Morning
A busy airport hotel never really slows down. Guests come and go at all hours, plans change quickly and the team needs to stay ready for whatever walks through the door next. Alicia Augustine, GM of the Hyatt Place Pensacola Airport, joins me on No Vacancy and explains how she keeps her team prepared. Every morning at 9:00, they meet to cover priorities, talk through what needs to happen and spend a few minutes laughing together before getting to work. That #HotelLeadership approach carries straight into the guest experience. Alicia treats her team with dignity and kindness because she expects them to give guests that same care. Her best advice for GMs might be even simpler: listen. Really listen. Hear how Alicia mixes preparation, personality and a little silliness to create a #Hotel culture that guests actually feel. Thanks so much to Actabl for supporting this podcast. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
September 1 · 5 min
How Better Guest Experiences Drive Hotel Revenue
Hotel operating costs keep climbing, but revenue isn't keeping pace. That's forcing operators to rethink where the money comes from. Rhiannon Reynolds, VP of Operations with Innisfree Hotels, joins me on No Vacancy from Pensacola, Florida, where we talk about how essential it is to shift from an ADR mindset to thinking about the total value of every guest. Once someone arrives, the opportunity extends well beyond the room rate. Food, drinks and other on-property experiences add revenue while giving guests more reasons to enjoy the hotel itself. That's the real opportunity: generate more #Hotel profitability while increasing guest happiness at the same time. Better experiences create more value for the guest and more value for the hotel. Hear how Innisfree approaches that win-win strategy and why the #GuestExperience plays such a big role in total revenue. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
August 31 · 2 min
Why This Hotel's Housekeepers Don't Quit
A beachfront resort in peak season puts plenty of pressure on a hotel team. The GM of the Holiday Inn Resort Fort Walton Beach found a way to keep hers. Sandy Beebe-Osipov joins me on No Vacancy and tells me she went more than a year without hiring a housekeeper because not a single team member quit. That's a remarkable #HotelLeadership stat in a business that constantly wrestles with turnover. Her approach isn't complicated. Sandy connects with employees, runs daily huddles, sets expectations and keeps her team focused on the guests enjoying everything from the beach and lazy river to face painting and mermaid classes. Great #Hospitality starts with people who actually want to stay and deliver it. Hear why Sandy's housekeeping team stayed when so many hotel teams struggle with turnover. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
August 29 · 58 min
FNA 220: Glenn's Wife Has Some Complaints
Putting my wife on Friday Night Audit seemed like a good idea. It was not. Helene Stein joins Craig Sullivan, Dr. Producer Suzanne Bagnera and me, and very quickly discovers the real purpose of the show: publicly correcting me while drinking. She gets into my travel habits, my complete lack of home-repair skills and hotel pet peeves, right as our Worst Hotel Pet Peeve bracket hits a semifinal showdown: Water Pressure Roulette vs. Constantly Hidden Lamp Switches. See which hotel annoyance wins — and how much damage Helene does to my reputation along the way. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
August 27 · 36 min
Why Technology Can't Replace Hospitality
A coffee shop knows your name, loyalty status, order and how you paid — then calls out, "Whoever ordered the Americano." That pretty much sums up where service goes wrong. Bart Berkey, keynote speaker, author of Most People Don't and former Ritz-Carlton sales leader, joins Dr. Producer Suzanne Bagnera and me on No Vacancy to talk about Humanality: using #Technology without forgetting to see the human being standing in front of us. Hotels spend fortunes on systems and personalization, yet saying someone's name, looking them in the eye and making them feel noticed costs nothing. Bart argues those small acts create a real #Hospitality advantage. Hear why more technology makes genuine human connection more valuable, not less. Thanks to our friends at Actabl for supporting No Vacancy. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
August 26 · 24 min
Australia's Next Big Hotel Opportunity: Extended Stay
Some of Australia's strongest extended-stay demand sits in places most travelers would never think about. Damien Gallace, Managing Director and Co-Founder of Extended Stay Australasia, joins me on No Vacancy with a very different way to look at the #HotelDevelopment map. His team follows demand from steel, mining, ports, defence, hospitals and universities, then looks for places where people need to stay for weeks or months and the right accommodations don't exist yet. That gets even more compelling when Damien says Australia's #ExtendedStay market trails the U.S. by roughly 15 to 20 years. His team already identifies more than 50 locations where the model fits.Sometimes the biggest #Hospitality opportunities aren't where people want to vacation. They're where people need to be. Listen to this one and you'll look at Australia's hotel map very differently. Thanks to our friends at Actabl for supporting No Vacancy. Actabl gives you the power to profit. Visit Actabl.com. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.
August 25 · 8 min
How Westgate Las Vegas Keeps Legendary Vegas Alive
Westgate Las Vegas is betting on something Vegas can't manufacture: history. Dawn Rawle, SVP of Marketing, Advertising and Guest Experience, joins me on No Vacancy from the very stage where Elvis performed, standing on the original planking he walked across decades ago. Westgate doesn't treat that #LasVegas history like something trapped in a display case. The team uses it to shape what guests experience right now. That means Barry Manilow today, memories of Elvis and Liberace everywhere, and team members who've spent decades creating the kind of personal service guests remember. Westgate takes all of that heritage and turns it into a very current #GuestExperience rather than chasing whatever happens to look newest. There's a reason this place still feels connected to the Vegas people fell in love with in the first place. See how Westgate turns its #Hospitality history into something guests still want to experience today. Want the weekly roundup of news, videos, and what you might've missed from #NoVacancyNews? Text HOTEL to 66866.

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