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Maximo Secrets

IBM Maximo has a very large functional footprint and over 8 years and hundreds of articles MaximoSecrets has been diving deep and revealing the hidden secrets of this top performing Enterprise Asset Management (EAM) system. Now its author, Andrew Jeffery, with 28 years of experience with Maximo will provide this knowledge in short episodes with links to the articles he has written so that you can dive deeper.

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  • 20 episodes
  • Avg 10 min
  • English

Episodes 20

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  • S3 · E15
    March 26 · 8 min

    Monitoring Service Level Agreements

    Learn how to monitor Service Level Agreements (SLAs) by applying Escalations or associating Key Performance Indicators (KPIs).

  • S3 · E14
    March 26 · 15 min

    Applying Service Level Agreements

    Learn about the filter criteria for a Service Level Agreement (SLA) and the matching process when the SLA is applied and what happens if multiple SLAs are a match.

  • S3 · E13
    March 26 · 9 min

    Configuring Service Level Agreements

    Learn about the basics of Service Level Agreements (SLAs) in Maximo. This is an introduction, and it should be understood before attempting Applying SLAs or Monitoring SLAs.

  • S3 · E12
    March 25 · 15 min

    Self Service – Service Requests

    Learn about the three Self Service applications Create Service Request, View Service Request, and Search Solutions.

  • S3 · E11
    March 25 · 8 min

    Incidents and Problems

    Learn about the Incidents and Problems applications and how they differ from Service Requests.

  • S3 · E9
    March 5 · 10 min

    Work Log and Communication Log

    Learn about the work log and communication log and how the records become visible across tickets and work orders.

  • S3 · E10
    March 5 · 6 min

    Solutions

    Learn about creating and applying solutions, your knowledge base records.

  • S3 · E8
    March 4 · 9 min

    Global Issues and Related Records

    Learn about the different types of relationships between tickets and/or work orders and what happens when you declare a global issue.

  • S3 · E6
    March 4 · 6 min

    Work View

    Learn about the Work View application, why it was created, where it is used and how it can improve the performance of your Maximo system.

  • S4 · E3
    February 18 · 18 min

    Item Master

    Learn about things to consider when defining items in the Item Master application, some of the settings found on the main tab, the use of Alternate Items and Item Assembly Structures. Then take the quiz at the bottom of the transcript.

  • #2
    February 18 · 7 min

    Commodity Groups and Codes

    Learn about the two-level hierarchy of Commodity Groups and Commodity Codes and where they are used across Maximo. Then take the quiz at the bottom of the transcript.

  • S4 · E1
    February 18 · 12 min

    Item Sets and Organizations

    Learn about the relationship between Item Sets and Organizations and the three types of Items. You will also learn that an Item Type and the PR/PO Line Type while similar are not the same. Finally, we discuss the fields found in the Item/Organization Det

  • S4 · E4
    February 18 · 8 min

    Item Statuses

    Learn about Item Statuses and how they exist at three levels Item, Item/Organization and Inventory. Then take the quiz at the bottom of the transcript.

  • S3 · E4
    February 17 · 8 min

    Ticket Status and Status Inheritance

    Learn about the statuses on the ticket-based applications and how they can inherit their status from other tickets or work orders.

  • S3 · E3
    February 17 · 13 min

    Service Requests

    Learn why we use a Service Request and the process for creating a new Service Request.

  • S3 · E2
    February 17 · 8 min

    Ticket Templates

    Learn how a Ticket Template can be used to default fields for a Service Request. We start with an introduction to Tickets and finish with how a Ticket Template can be applied through the Quick Insert Portlet on a Start Center or via the Quick Actions car

  • S3 · E1
    February 15 · 9 min

    Service Groups

    Learn about Service Groups where they are used across Maximo and how they can be used to relate similar Service Requests (tickets).

  • S2 · E8
    Nov 25, 2022 · 14 min

    Preventive Maintenance – Time Based

    Learn about time based Preventive Maintenance, a first step before meter-based PMs, PM hierarchies, and PM Forecasting which we will cover later.

Showing 1–20 of 20 episodes