
Why change leadership starts with better questions
Change is the one constant in today's work landscape. This episode sparks fresh ideas on leading people through change without losing their trust or buy-in. Expert guest Richard Gerver – who has worked with Google and Deloitte and will speak on Leading Humans Through Continuous Change at CPA Congress 2026 – looks at why restructures so often fail on the human side, not the technical one. He explains why: Asking questions beats presenting answers Change works better when people have ownership of it Organisations need to move from "managing change" to becoming comfortable with continuous change Leaders should unlock the ideas and potential already inside their organisation Psychological safety and leader vulnerability are essential to innovation Resilience isn't about asking people to cope with more, it's something leaders help build If you're leading a team through a restructure, a system migration or AI adoption, this conversation reframes resilience as something you build deliberately, not something people simply have or don't. Give it a listen this week. Host Tahn Sharpe, INTHEBLACK Editor, CPA Australia Guest: Richard Gerver, award-winning change and leadership speaker with a background in education, innovation and human potential For more information on Richard Gerver, head online to his international speakers bureau page. Richard will speak at CPA Congress 2026. Loving this episode? Listen to more INTHEBLACK episodes and other CPA Australia podcasts on YouTube. https://www.youtube.com/@CPAaustralia/podcasts And don't forget to click subscribe to the channel for a wide range of content that will help your career. CPA Australia publishes four podcasts, providing commentary and thought leadership across business, finance and accounting: With Interest https://www.cpaaustralia.com.au/tools-and-resources/podcasts/with-interest INTHEBLACK https://www.cpaaustralia.com.au/tools-and-resources/podcasts/intheblack INTHEBLACK Out Loud https://www.cpaaustralia.com.au/tools-and-resources/podcasts/intheblack-outloud Excel Tips https://www.cpaaustralia.com.au/tools-and-resources/podcasts/excel-tips Search for them in your podcast platform. Email the podcast team at podcasts@cpaaustralia.com.au Chapters: 00:00 Richard Gerver on leadership vulnerability and empowering teams 00:29 Introduction to Richard Gerver, change leadership expert and educator 01:27 How Richard Gerver transformed a failing school through empowerment 04:54 Employee empowerment vs top-down change management 06:15 Why continuous change is the new normal for leaders 10:51 How to get employee buy-in for organisational change 13:00 Leadership, psychological safety and encouraging innovation 16:58 Resilience, failure and learning in a changing workplace 20:29 Leading humans through change, AI adoption and ERP transformation 22:25 Richard Gerver's advice for finance leaders managing major change projects 23:41 Key takeaways and CPA Australia Congress 2026 preview
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