The Organizational Impact of Workplace Bullying: Implications for Laboratory Professionals and Patient Safety
Workplace bullying is more than an interpersonal problem—it can affect employee well-being, organizational performance, and patient safety. In this episode of Inside the Lab, we explore the prevalence and nature of bullying in pathology and laboratory medicine, examining how it differs from ordinary workplace conflict and the forms it takes across professional hierarchies. Host David Ritter, MA is joined by guests Lotte Mulder, PhD and Paul Chiou, DrPH, MPH, SCT(ASCP) to discuss the organizational and financial consequences of abusive workplace cultures, the benefits of fostering supportive work environments, and evidence-informed strategies for preventing and addressing bullying. We also examine the challenges victims face when reporting mistreatment, the role of leadership in creating safer workplaces, and how coworkers and bystanders can intervene. Finally, we discuss the development and assessment of an anti-bullying educational course and what it reveals about opportunities for meaningful culture change in laboratory medicine.