Beyond Orders: The Transformation to a Trusted Learning Advisor

In this episode of the HR Leaders Podcast, I’m joined by Dr. Keith Keating, Chief Learning & Development Officer at BDO and luminary in the field of Learning and Development. During the episode, we discussed his new book, the Trusted Learning Advisor.

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Episode highlights

00:00 - Episode highlight

00:28 - Welcoming Keith Keating

01:12 - Motivation behind his new book, "The Trusted Learning Advisor"

03:05 - Evolution of L&D and HR

05:03 - The Inclusiveness and Credibility in L&D

06:33 - Keith's Approach to Establishing Credibility

08:18 - Building Effective Stakeholder Relationships

09:16 - The Difference Between Order Taking and Taking Orders

11:47 - Becoming a Trusted Learning Advisor: A Continuous Journey

13:05 - Identifying and Engaging in Business Conversations

14:17 - Language and Communication in Stakeholder Engagement

16:05 - Importance of Relationship Building and Credibility

17:04 - The Role of Frontline Workers in Organizational Insights

18:20 - Demonstrating the Value of L&D to Stakeholders

19:35 - Regular Review of Success Metrics with Stakeholders

22:57 - Moving from Reactive to Proactive in L&D

25:16 - Educating Stakeholders on L&D Value

26:21 - Balancing Daily Delivery with New Technology Awareness

29:23 - L&D's Critical Moment and Opportunity

30:24 - Essential Skills for Modern L&D Leaders

31:13 - Storytelling and its Impact on Stakeholder Engagement

33:19 - Discussing Budget and Value with CFOs

35:12 - Addressing the Skills Crisis in L&D

36:49 - AI's Impact on Job Roles and L&D Responsibilities

37:00 - Parting advice and where to reach out

About HR Leaders Podcast: Join Chris Rainey as he chats with the world's top Chief People Officers, CHRO’s and industry experts who share their experience, insights, lessons learned and how they are shaping the future of work for business and society.

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