Future Picks

Branchspace On Air

Learn about the latest pics you always wanted to know in terms of technology, get inspired by cutting-edge insight into airline, airport and other travel retail practices and state-of-the-art digital customer experiences.

Who we are? A bunch of tech-savvy people obsessed with great customer experiences. We are reinventing digital for airlines, airports, rail, cruise, and hospitality.

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July 13 · 26 min
The Invisible Decisions Behind Every Great Airline Digital Transformation
What happens between an airline signing a contract and a new digital platform going live? In this episode of Future Picks, Branchspace's Delivery Lead Robert Lizinovic joins host Clarissa Jenkins to explore what it takes to turn an ambitious vision into a successful implementation. The conversation begins with discovery, exploring how Branchspace travels to customers to run workshops that translate rough RFP requirements into a prioritised delivery plan. Robert also explains why every project is guided by a dedicated Delivery Manager, and how a headless, layered architecture gives airlines the flexibility to evolve without rebuilding from scratch.Along the way, he shares how alliance check-in integrations can now be delivered in days rather than months, why stopover bundle implementations reuse roughly 80% of their existing groundwork, and how continuous optimisation helps airlines keep improving after launch.Whether you work in delivery, product or vendor management, this episode offers a practical look at how successful airline digital platforms are built, not just launched. Learn more at branchspace.com.
July 3 · 46 min
Building Aviation's Next Playbook: Lessons from AviaDev Africa 2026
Ten years ago, the thing holding back new African air routes was demand. Now, says AviaDev founder Jon Howell, it's capital: African carriers can pay up to 25% more to lease the same aircraft as their European counterparts, and face interest rates as high as 30% against 3 to 5% elsewhere. On this episode of Future Picks, host Clarissa Jenkins talks to Jon about what's changed, and what it means for airlines trying to grow. The conversation covers Airlink's mixed fleet strategy, the difference between code sharing and interlining, the M-PESA story as a model for leapfrogging legacy technology, why NDC rollouts might have gone faster with a phased approach, and how mobile money and installment payments are reshaping airline revenue across the continent. Useful listening for anyone in route planning, commercial strategy or distribution, in Africa or beyond.
May 22 · 56 min
China LCC Summit: Where Low-Cost Meets Digital Retailing Innovation
The line between low cost and full service in China has blurred to the point where the LCC label barely holds. Host Clarissa Jenkins talks with Fowler Wang, Regional Representative for China at The International Air Cargo Association and Founder of Summit Asia Events, on the 10th anniversary of the China LCC Summit. The conversation covers the shift from price wars to Smart Cost and yield per passenger kilometre, the CAAC's 3+7+N hub policy, why top Chinese LCCs already run 90%+ direct sales, how WeChat and Alipay handle offline in-cabin payments, the Macau 30-minute turnaround benchmark, the rise of bag-to-hotel ancillary services, and where AI and robotics are starting to land in airline operations. Useful listening for airline commercial, distribution, retailing and operations teams. From Branchspace, a B2B aviation technology company working with airlines on modern retailing and distribution. branchspace.com
May 14 · 1 hr 1 min
The Sell Decision for Airlines: Putting Prices Where Their Proposition is
Dynamic pricing isn't one thing. It's a spectrum, and most airlines are earlier on it than the conference circuit would have you believe. In this episode of Branchspace Future Picks, Clarissa Jenkins sits down with Radu Iliescu, Managing Director of Branchspace Consulting, and Niels Colemont of Wiremind, to cut through the noise on airline pricing and bundling. They cover the four dimensions of the dynamic pricing spectrum, why atomic pricing matters and why most airlines can't yet see how a bundle price breaks down across its components, the "never stop selling" principle and the asymptotic pricing curve that makes it work, why revenue management is still partly driven by instinct rather than science, and what airlines should actually be asking when they go to market for a new pricing or offer management vendor. A practical, honest conversation for anyone working in pricing, revenue management, distribution or commercial strategy.
April 29 · 45 min
IATA WDS Unpacked: What It Actually Takes to Turn Data Into Results
What's actually stopping airlines from turning AI into real business value? In this episode of Future Picks, host Clarissa Jenkins is joined by three leaders from IATA following the World Data Symposium in Singapore. Together, they unpack why the real blockers are no longer technological — and why data governance, organisational culture, and the ability to operationalise insights at scale are now where the work actually happens. The episode also explores the growing role of digital identity in shaping the future travel experience, from faster check-ins to fully connected journeys, and what it will take for adoption to move from early pilots to industry-wide reality. A grounded, insider perspective on where aviation stands today and what needs to happen next.
April 21 · 24 min
Inside CAPA Berlin: What’s Keeping Airline CEOs Awake at Night?
What does the Davos of aviation actually look like from the inside? In this episode, Clarissa Jenkins talks to Claudia Kunz, Senior Director of Events at CAPA and Informa Markets, ahead of the CAPA Airline Leaders Summit in Berlin on 23rd April. Claudia takes us behind the scenes of what goes into building an event where 300 of the industry's most senior decision makers show up ready to have honest conversations. They cover why the agenda shifted dramatically in recent weeks, what airline CEOs are genuinely prioritising right now, how the closed-door roundtables are turning into one of the most valued parts of the summit, and Claudia's practical cheat sheet for getting the most out of your time in Berlin. A sharp, candid listen for anyone heading to CAPA or following where aviation is heading next.
Nov 19, 2025 · 52 min
Solving the OOM Puzzle: Consultants Who've Done It Before...And Are Doing It Again!
What happens when two industry experts who have lived PSS cutovers, and now Offer and Order sit down to compare notes? In this Future Picks episode, Clarissa Jenkins talks with Lamiya Merchant and Joelle Cuvelier about how airlines can move from legacy complexity to modern airline retailing, without open-heart surgery on their operation. They discuss: Why even self-sufficient or slow-moving airlines still benefit from neutral consulting How Branchspace helps carriers build a solid business case for Offer and Order The unexpected value of OOSD projects, from technical debt clean up to breaking organisational silos How to find the right entry point and first 1% revenue uplift, instead of waiting for a “perfect” moment The role of AI, biometrics, loyalty, UX and new payment methods in the next phase of airline retail If you work in revenue management, distribution, digital or transformation and are asking “Where do we start?”, this episode will give you a practical, grounded view from people who have done it before. Listen now and see how Branchspace Consulting supports airlines to modernise at their own pace, with strategy and technology joined up from day one.
Sep 4, 2025 · 51 min
Retail, loyalty and rapid growth: Lessons from KM Malta Airlines
In this episode of Future Picks, Oliver Ross, Head of Loyalty & CRM at KM Malta Airlines, takes us inside the creation of KM Rewards: a loyalty programme built from scratch in record time. From instant SkyBux redemption and a transparent value proposition to 20% monthly membership growth, Oliver explains how loyalty can be both simple for customers and strategic for airlines. Learn more about Branchspace: Website: www.branchspace.com Email: reinventdigital@branchspace.com LinkedIn: www.linkedin.com/branchspace-digital-reinvented Instagram: www.instagram/branchspace_digital_reinvented Facebook: https://www.facebook.com/profile.php?id=100081431809978 Branchspace is a leading digital software provider and consultancy, working with airlines to enhance and transform their digital retailing capabilities. Founded in 2013 and headquartered in London, we enable our clients to deliver and manage personalised, data-driven digital customer experiences to increase direct distribution and take greater ownership of the end-to-end customer journey. In 2025, the Financial Times recognised Branchspace as one of Europe's FT1000 fastest-growing companies. Alongside our dynamic retailing software platform, Triplake, we also provide solutions and consulting services across the airline commercial systems ecosystem including solutions architecture in the domains of offer/order management, revenue management and payment, digital touchpoint reviews and UX/UI design. Our Triplake software customers include KM Malta Airlines, Air Mauritius and Oman Air, where we have recently launched an entirely revamped digital ecosystem, comprising a new mobile app, website portal and a comprehensive suite of booking, servicing, check-in and loyalty experiences. In Consulting, we work with British Airways and Air France/KLM, where we are providing support to their strategic offer and order management transition programmes, as well as Turkish Airlines, TAP Air Portugal, Aegean Airlines and more to uplift their digital retailing capabilities. Branchspace is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.
Jul 29, 2025 · 37 min
Governance, Clarity and Confidence: The Pre-Launch Playbook
Everyone talks about delivery. But what happens before a project starts? In this episode of Future Picks, Branchspace consultants Kin and Varad share how they guide major airline clients through the crucial early stages of transformation. With insights on scoping, alignment, governance and why “earned trust” is the secret weapon of any successful launch. Learn more about Branchspace: Website: www.branchspace.com Email: reinventdigital@branchspace.com LinkedIn: www.linkedin.com/branchspace-digital-reinvented Instagram: www.instagram/branchspace_digital_reinvented Facebook: https://www.facebook.com/profile.php?id=100081431809978 Branchspace is a leading digital software provider and consultancy, working with airlines to enhance and transform their digital retailing capabilities. Founded in 2013 and headquartered in London, we enable our clients to deliver and manage personalised, data-driven digital customer experiences to increase direct distribution and take greater ownership of the end-to-end customer journey. In 2025, the Financial Times recognised Branchspace as one of Europe's FT1000 fastest-growing companies. Alongside our dynamic retailing software platform, Triplake, we also provide solutions and consulting services across the airline commercial systems ecosystem including solutions architecture in the domains of offer/order management, revenue management and payment, digital touchpoint reviews and UX/UI design. Our Triplake software customers include KM Malta Airlines, Air Mauritius and Oman Air, where we have recently launched an entirely revamped digital ecosystem, comprising a new mobile app, website portal and a comprehensive suite of booking, servicing, check-in and loyalty experiences. In Consulting, we work with British Airways and Air France/KLM, where we are providing support to their strategic offer and order management transition programmes, as well as Turkish Airlines, TAP Air Portugal, Aegean Airlines and more to uplift their digital retailing capabilities. Branchspace is also an active strategic partner of the International Air Transport Association (IATA) on its journey to unlock value creation and shape the future of the industry and recently participated in the PoC for global contactless travel across borders.
Jun 30, 2025 · 40 min
From Pain Points to Product Value: Creating Intuitive Airline Experiences with Gosia
What does it take to deliver truly seamless airline check-in and self-service? In this episode of Future Picks, we chat with Gosia Korpal, Product Owner at Branchspace, about her transition from customer service and QA into product ownership. And how that journey shapes the Triplake platform’s Smart Self-Service and Check-in modules. We explore: Her career path from Lufthansa to Branchspace The mindset shift from QA detail to product strategy Why simplicity and UX are more important than flashy features How Triplake balances fast delivery with long-term value Data-driven decision-making in post-booking airline journeys Real-world examples from customers like Oman Air and KM Malta Airlines If you’re curious about airline digital transformation, agile product development, or how to turn customer insights into action, this episode is for you! Website & Social: Website: https://www.branchspace.com Email: reinventdigital@branchspace.com LinkedIn: branchspace-digital-reinvented Instagram: branchspace_digital_reinvented Facebook: https://www.facebook.com/profile.php?id=100081431809978
May 29, 2025 · 37 min
JP Olmos: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI
🎧 New Future Picks Podcast: Beyond Buzzwords | What Airlines Need to Know About NDC, OOM and AI What does it take to drive Modern Airline Retailing forward? JP Olmos, Senior Expert at Branchspace, brings over 14 years of airline and tech experience to this episode. From the evolution of NDC and Offer & Order Management, to the impact of AI agents, JP shares practical insight, industry trends and real-world perspectives from the Americas. 🎙️ Highlights include: Why industry alignment is more valuable than ever How AI agents could reshape airline servicing What smaller airlines can do to modernise without overextending The link between NDC and long-term OOM success Website & Social: Website: https://www.branchspace.com Email: reinventdigital@branchspace.com LinkedIn:branchspace-digital-reinvented Instagram: branchspace_digital_reinvented Facebook: https://www.facebook.com/profile.php?id=100081431809978
Apr 9, 2025 · 41 min
Mathieu Tahon: Digital Transformation in Airline Payments | Actuary.aero 2025
What are the future trends in airline payments and digital transformation? Join host Clarissa Jenkins as she chats with Mathieu Tahon, Principal Consultant at Branchspace, about cutting-edge innovations from his talk at the Actuary.aero Conference 2025. Discover insights into payment orchestration, tokenisation and how airlines can improve customer journeys while overcoming legacy challenges. Listen now for an expert take on modernising airline payment architecture. Website & Social: Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
Mar 27, 2025 · 23 min
Timmo Rol: Breaking Barriers in Airline Retailing Innovation | Future Picks Podcast
Join industry expert Timmo as he shares deep insights from years in airline technology and distribution. Drawing from his experience at major carriers like Qantas and Virgin Australia, Timmo discusses the transformation of airline retailing, the challenges of NDC implementation, and his vision for aviation's future through 2030. Learn about the distinct approaches different airlines take to modernisation, the complex hurdles facing travel management companies, and the exciting possibilities of AI, hyper-personalisation, and digital ID in transforming the traveller experience. Timmo offers practical advice for airlines of all sizes and shares his perspective on how the industry can collaborate to create better outcomes for travellers. Whether you're an airline executive, travel technology professional, or industry enthusiast, this conversation provides valuable insights into the evolving landscape of airline distribution and modern retail strategies. Key topics: - NDC implementation strategies - Future of airline retailing - Corporate travel challenges - Digital transformation - Industry trends and innovations - Travel technology evolution Website & Social - Website: https://www.branchspace.com/ - Email: reinventdigital@branchspace.com - LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ - Instagram: https://www.instagram.com/branchspace_digital_reinvented/ - Facebook: https://www.facebook.com/profile.php?id=100081431809978
Mar 11, 2025 · 22 min
Dorota Ziajka: Insights from GSMA Mobile World Capital 2025
In this episode of the Future Picks podcast, we chat with Dorota Ziajka, Branchspace Product Manager for Triplake On the Go. We discuss the biggest takeaways from MWC Barcelona 2025, one of the world’s largest technology conferences. Dorota shares insights on AI-driven mobile experiences, the Smart Airport Summit and how airlines can learn from tech leaders like Samsung, Glovo and AppTweak to optimise digital retailing and customer engagement. Listen in as we explore how AI, automation and seamless connectivity are shaping the future of airline apps and passenger experiences. Plus, Dorota shares her thoughts on why attending industry events like MWC is essential for staying ahead in aviation technology.
Feb 17, 2025 · 21 min
Deepak Puthiyedath: The Future of Airline Technology
In this episode of Future Picks, we sit down with Deepak Puthiyedath, Managing Architect at Branchspace, to explore the future of digital retailing in the airline industry. Deepak shares insights on how airlines are embracing API-first strategies, modernizing legacy systems, and leveraging data-driven solutions to enhance customer experiences.Key topics:— Key trends shaping digital transformation in aviation— Challenges airlines face with legacy systems & retailing platforms— How an API-first approach enables agile, scalable digital solutions— The role of AI, analytics, and modern payment solutions in airline retailing
Feb 10, 2025 · 15 min
Simon Genta: Helping Airlines Reach their Digital Potential | Future Picks Podcast
In this episode, we talk with Simon Genta, Consulting Practice Manager at Branchspace. We look at digital transformation in the airline industry and how consulting can help airlines navigate this journey.With over a decade of experience in management consulting, Simon leads Branchspace’s fast-growing consulting practice, helping airlines optimise their business processes, technology adoption, and customer experience.Simon shares real-world insights, practical advice, and examples of how Branchspace is making a difference for airlines. If you're interested in airline retailing, digital innovation, and consulting, this episode is a must-watch.Key topics:— What digital transformation means for airlines— The biggest challenges airlines face in modernising their digital landscape— How Branchspace helps airlines make the right technology choices— Building trust and long-term partnerships with airlines— Practical steps airlines can take to streamline operations and improve efficiency— Advice for aspiring airline consultants
Feb 6, 2025 · 12 min
Tomek Wisniewski: Fully Digital Travel with Triplake Mobile App
In this episode, we welcome Tomek Wiśniewski, Mobile Apps Developer at Branchspace, to explore the future of mobile technology in the travel industry. Tomek shares his journey from developing MojeZdrowie24, a leading Polish health app, to shaping the Triplake mobile platform for airlines. He discusses the latest trends in mobile development, including AI, cross-platform apps, and digital identity wallets, and how they’re transforming air travel. We also dive into Branchspace’s involvement in a groundbreaking IATA proof-of-concept that successfully demonstrated a fully digital travel experience, allowing passengers to breeze through booking, check-in, and airport security using digital credentials. - How mobile apps are revolutionizing the airline experience - The future of digital identity and seamless airport processes - Tomek’s advice for aspiring mobile developers Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
Jan 20, 2025 · 9 min
Ursula Silling: Seamless Journeys, Stopovers, and Modern Airline Retailing | FTE APEX Asia Expo
Join us at FTE APEX Asia Expo in Singapore as Ursula Silling, CEO of Branchspace, discusses how we're revolutionising the travel experience. From reimagining stopovers with our 'Stop and Stay' solution to enabling seamless travel with digital identities, Ursula shares insights on innovation, personalisation, and collaboration across the travel ecosystem. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978
Dec 16, 2024 · 16 min
Revenue Management Insights with Simon Pitt — Future Picks Podcast
In this episode of the Future Picks podcast, Simon Pitt shares his extensive experience in airline revenue management across the globe. Join us as we explore the evolution of revenue strategies, groundbreaking innovations like origin and destination control, the integration of technology, and the critical role of people and organisational structure. Simon offers a visionary outlook on the future of airline revenue management, the shift from legacy systems to modern solutions, and how airlines can optimise the customer journey to drive profitability. Website & SocialWebsite: https://www.branchspace.com/Email: reinventdigital@branchspace.comLinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/Instagram: https://www.instagram.com/branchspace_digital_reinvented/Facebook: https://www.facebook.com/profile.php?id=100081431809978
Dec 10, 2024 · 16 min
Next Generation E-commerce, Ancillary Revenue and Retail: Panel Session from FTE Asia
Discover insights from industry leaders in this engaging panel discussion recorded live at Future Travel Experience Asia. This session dives into the strategies airlines and travel suppliers are using to unlock new revenue streams through cutting-edge e-commerce platforms, innovative ancillary services, and customer-centric retail approaches. Website & Social Website: https://www.branchspace.com/ Email: reinventdigital@branchspace.com LinkedIn: https://www.linkedin.com/company/branchspace-digital-reinvented/ Instagram: https://www.instagram.com/branchspace_digital_reinvented/ Facebook: https://www.facebook.com/profile.php?id=100081431809978

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