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Connecting the Dots

Skip Steward

Baptist Management System (BMS) is an improvement system that focuses on creating a holistic management system built on purpose, people, and process. BMS exist within the overall operating system of Baptist Memorial Health Care. BMS promotes and is based on the following 11 Guiding Principles: Respect, Humility, Trust, Empathy, Perfection, Process Focus, Scientific Thinking, Quality at the Source, Flow and Pull, Constancy of Purpose, Systemic Thinking. As we embed the 11 Guiding Principles into our culture, demonstrated by our ideal principled-based behaviors, we will be passionate about continually improving the experience and outcomes for our customers.

The information discussed in the Connecting the Dots podcast are meant as a discussion about the subject of continuous improvement. It might showcase what our best, most motivated users have achieved. Expected outcomes and results may vary. All testimonials are real, may not reflect another user's experience, and are not intended to represent or guarantee that anyone will achieve the same or similar results.

Baptist Memorial Health Care Corporation is accredited by the Mississippi State Medical Association to provide continuing medical education for physicians. BMHCC designates this enduring material for a maximum of .50 AMA PRA Category 1 Credit(s)TM. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

It is the policy of Baptist Memorial Health Care Corporation (BMHCC) to promote balance, independence, objectivity, and scientific rigor in all educational activities; to require disclosure of relevant financial relationships from individuals engaged in content development or planning of a CME activity; to identify and resolve conflicts of interest related to those relationships; and to make disclosure information available to the audience prior to the CME activity. Presenters are required to disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentations. None of the hosts or guests have financial interests to disclose.

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Thursday · 30 min
Situational Leadership with Suzie Bishop
SUZIE BISHOP is Vice President of Product Development at The Center for Leadership Studies, where she has spent over a decade transforming how the Situational Leadership® Model is taught, experienced, and applied by leaders worldwide. She joined CLS in 2012 to help modernize the organization’s marketing and product offerings and has since become one of its most visible and decorated leaders. Suzie is the architect of the Situational Leadership® Essentials course—the next generation of CLS’s flagship training program—which she designed from the ground up to meet the needs of today’s modern learner through digital, cohort-based, and blended learning. The program has earned CLS consistent placement on Training Industry’s Top 20 Leadership Training Companies list from 2015 through 2026, as well as the 2026 Training Magazine Leadership Development award and Novie award. Suzie was recognized as one of Elliott Masie’s prestigious ‘30 Under 30’ in the learning and development industry and has received CLS’s internal Situational Leader Award three times—the organization’s highest leadership honor. In 2025, she was named a Silver Stevie Award winner for “Most Resilient Female Leader” and authored a top 10% LinkedIn article in Leader to Leader Journal. She is a Certified Stakeholder-Centered Coach through Marshall Goldsmith’s coaching methodology, a member of MG100, Goldsmith’s elite global coaching community and a Certified Professional in Training Management. As co-author of this book alongside Sam Shriver, Suzie brings a fresh, practitioner’s lens to a model she has lived, taught, and built her career around—and a passion for bringing it to the next generation of leaders who are just beginning to discover what it can do. Suzie is a graduate of North Carolina State University (B.S., Communications, 2012) and is based in Raleigh, NC, where she lives with her husband Brandan—a former NFL player—and their two children. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
October 29 · 29 min
The Leadership Engagement Key Unleashed with Tony Hayes
Tony Hayes is a global operations executive with more than 30 years of experience driving enterprise transformation, multi-site manufacturing, global supply chain, and operational excellence across Fortune 500 and leading industrial organizations. Throughout his career, Tony has partnered with CEOs and executive leadership teams to improve operational performance, accelerate profitable growth, and build high-performing organizations through disciplined execution and operational excellence. Recognized for his collaborative and results-oriented leadership style, Tony excels at aligning people, processes, and strategy to achieve sustainable performance improvements. His expertise spans enterprise operations, Lean transformation, manufacturing excellence, supply chain optimization, operational turnarounds, organizational scaling, and leadership development. He is known for building accountable, high-performing teams while creating cultures of continuous improvement that enable organizations to achieve strategic objectives and lasting competitive advantage. Beyond his executive responsibilities, Tony served as the Chair of the Michigan Lean Consortium and an Executive Advisory Board Member for the Shingo Institute, reflecting his commitment to advancing operational excellence and leadership development. He holds a Master of Business Administration and dual Master of Science degrees in Operations Management and Manufacturing Management from Kettering University, a Bachelor of Science in Construction Management from Michigan State University and has completed executive leadership development through McKinsey's Executive Leadership Program, Michigan Ross Executive Education and Lean Six Sigma Black Belt certification. Tony believes sustainable operational excellence is achieved by developing exceptional leaders, empowering teams closest to the customer, and fostering cultures of accountability, continuous improvement, and disciplined execution. He is committed to creating lasting value for organizations, employees, customers, and stakeholders through collaborative leadership, operational excellence, and transformational business performance. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
October 22 · 21 min
Variation: Reacting
John A. Dues serves as the chief learning officer and chief operating officer at United Schools in Columbus, Ohio. He is an accomplished systems leader and improvement science scholar-practitioner and recently published his first book entitled Win-Win: W. Edwards Deming, the System of Profound Knowledge, and the Science of Improving Schools. Throughout his career he has served on the founding teams of seven school and nonprofit organizations. John has a BA from Miami University, an M.Ed. from the University of Cincinnati, is a Teach For America alumnus, and completed the Improvement Advisor program through the Institute for Healthcare Improvement. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
October 15 · 28 min
The Human Edge with Cheryl Strauss Einhorn
Cheryl Strauss Einhorn is the creator of the AREA Method, a decision-making system for individuals, companies, and nonprofits to solve complex problems. Cheryl is the founder of the decision-sciences company Decisive, offering leadership training, curriculum, coaching, and professional development services, and is an adjunct professor at Cornell University. She is the author of the award-winning books Problem Solved about personal and professional decision-making and Investing in Financial Research about financial and investment decisions and Problem Solver, about the psychology of decision-making and Problem Solver Profiles. Her newest book is The Human Edge, Smarter Decisions In the Age of AI. For more information, check out Cheryl's TED talk and visit areamethod.com. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
October 8 · 31 min
Leading from the Middle with Scott Mautz
Scott Mautz is a popular keynote speaker, trainer, and author whose books include the bestselling Leading from the Middle and The Mentally Strong Leader. He’s a former Procter & Gamble senior executive who successfully ran several of the company’s largest multi-billion-dollar businesses. Scott’s a leading instructor on LinkedIn Learning, where his courses have been taken over three million times. He’s a former faculty member of Indiana University’s Kelley School of Business for Executive Education. He’s been named a “CEO Thought-leader” by The Chief Executives Guild and a "Top 50 Leadership Innovator" by Inc.com, where his column drew nearly 2 million monthly readers. Scott frequently appears in a variety of national media. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
October 1 · 25 min
The Praise Paradox with Elisabeth Swan
Elisabeth Swan has spent more than 3 decades helping people figure out what’s wrong with processes—and what to do about it. A Lean Six Sigma Master Black Belt, she has coached and taught thousands of problem solvers, from local nonprofits to Fortune 100 companies, helping them build better systems and stronger problem-solving cultures. These days, she’s equally interested in what we’re not trained to look for: what’s working, who contributed, and what people are doing that’s worth repeating. Her latest work, The Praise Paradox™, explores how our natural tendency to spot problems can cause us to overlook the contributions that drive both continuous improvement and human performance. Elisabeth is the award-winning author of Picture Yourself a Leader and co-author of The Problem-Solver’s Toolkit, and co-host of the Just-in-Time Cafe podcast. She teaches Lean at UC San Diego Health and has taught improvement and leadership courses at UC San Diego, UC Davis, and the University of Denver. Before all that, Elisabeth performed with ImprovBoston—an experience that still shapes how she thinks about curiosity, experimentation, listening, and the importance of building on what other people have to offer. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
September 24 · 27 min
Variation: Goal Setting
John A. Dues serves as the chief learning officer and chief operating officer at United Schools in Columbus, Ohio. He is an accomplished systems leader and improvement science scholar-practitioner and recently published his first book entitled Win-Win: W. Edwards Deming, the System of Profound Knowledge, and the Science of Improving Schools. Throughout his career he has served on the founding teams of seven school and nonprofit organizations. John has a BA from Miami University, an M.Ed. from the University of Cincinnati, is a Teach For America alumnus, and completed the Improvement Advisor program through the Institute for Healthcare Improvement. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
September 17 · 33 min
Artificial Organizations with Barry O’Reilly
Barry O’Reilly is an entrepreneur, executive advisor, and bestselling author who works with senior leaders to redesign how their organizations perform, make decisions, and innovate at scale. He is the co-founder of Nobody Studios, a global Top 10 AI venture studio building and launching 100 companies in five years—applying venture-speed experimentation to de-risk new business creation before significant capital is deployed. Barry is the author of Lean Enterprise: How High Performance Organizations Innovate at Scale—part of Eric Ries’s Lean Series and recognized by Harvard Business Review as a must-read for CEOs—and Unlearn: Let Go of Past Success to Achieve Extraordinary Results, a repeatable system that enables leaders to surface legacy behaviors, replace outdated assumptions, and build the capabilities required to perform under uncertainty. His latest book, Artificial Organizations, challenges leaders to redesign work, judgment, and productivity in an era defined by human and machine intelligence. His work is grounded in enterprise transformation and venture-scale execution. He serves as faculty at Singularity University, contributes to The Economist, and advises boards and executive teams of global, high-growth and established organizations. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
September 10 · 25 min
I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations with Brad Nelson
Brad Nelson is the author of I Think, Therefore I Know: Scientific Thinking for Unscientific Organizations, co-host of The Agile for Agilists podcast, and organizer of Agile Detroit. Drawing on experience in lean manufacturing, software development, and organizational change, he explores how incentives, feedback, and learning shape organizations and the people within them. He lives in Metro Detroit. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
September 3 · 30 min
The Future of Work Is Grey with Dan Pontefract
Dan Pontefract is a renowned leadership strategist, author, and keynote speaker with over two decades of experience in senior executive roles at companies such as SAP, TELUS, and Business Objects. Since then, he has worked with organizations worldwide, including Salesforce, Amgen, Nestlé, Virgin Media O2, Autodesk, BMO, the Government of Canada, Manulife, Nutrien, and BDO, among others. As an award-winning and best-selling author, Dan has written six books: THE FUTURE OF WORK IS GREY, WORK-LIFE BLOOM, LEAD. CARE. WIN., OPEN TO THINK, THE PURPOSE EFFECT, and FLAT ARMY. His 2024, Work-Life Bloom, is the 2024 Thinkers50 Best New Management Book and the Gold Medal Winner of the Axiom Business Book Awards. He also writes for Forbes and Harvard Business Review. Dan is a renowned keynote speaker who has presented at four TED events and has delivered over 600 keynotes. He is an adjunct professor at the University of Victoria’s Gustavson School of Business and has received over 25 industry, individual, and book awards. Dan’s career is interwoven with corporate and academic experience, coupled with an MBA, B.Ed, and multiple industry certifications and awards. Notably, Dan is listed on the Thinkers50 Radar, HR Weekly’s 100 Most Influential People in HR, PeopleHum’s Top 200 Thought Leaders to Follow, and Inc. Magazine’s Top 100 Leadership Speakers. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
August 27 · 30 min
Rewiring Your Organization for AI with Koreen Pagano
Koreen Pagano is a globally recognized expert in skills strategy, AI transformation, analytics, learning technology, and immersive experiences. She founded Tandem Learning, where she pioneered immersive learning through virtual worlds, games, and simulations. She has held product leadership roles at Lynda.com, LinkedIn, D2L, Degreed, and Wiley. Today, Pagano advises organizations on AI and skills transformation in her role as co-founder of Rising Tide Cooperative and CEO of Talent Rewire. She is a seasoned international speaker and author of Immersive Learning and Building the Skills-Based Organization. She lives in Carpinteria, CA. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
August 20 · 33 min
The Way of Excellence with Brad Stulberg
Brad Stulberg researches, writes, and coaches on performance, well-being, and sustainable excellence. He is the bestselling author of The Practice of Groundedness, Master of Change, and co-author of Peak Performance. Stulberg regularly contributes to the New York Times, and his work has been featured in The Wall Street Journal and The Atlantic among many other outlets. He serves as the co-host of the podcast "excellence, actually" and is on faculty at the University of Michigan. He lives in Asheville, North Carolina. Follow him on Instagram @Bradstulberg Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
August 13 · 32 min
Parallels between the A3 and the H&P with Lavon Medlock
Lavon Medlock has spent over two decades enhancing leaders’ skills in problem-solving and coaching. Skilled in a variety of continuous improvement methods, she has trained leaders in creating effective daily management systems, deployed an integrated facility design approach to new construction projects like a 90,000-square-foot patient tower, and enhanced operations across different sectors. With a primary focus on the healthcare industry, Lavon has worked with clinical leaders to combine the Institute of Healthcare Improvement’s teachings on quality with A3 thinking and key project management principles. She’s a practitioner, teacher, and coach in the field of A3 thinking and holds certifications in both Project Management (PMI-PMP) and Six Sigma Green Belt. In addition to instructing and coaching for the Lean Enterprise Institute, she teaches graduate coursework at The Ohio State University. Her educational background includes a Bachelor of Science in Public Health from the University of North Carolina at Chapel Hill and a Master of Science in Healthcare Administration from Oregon Health & Science University. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
August 6 · 29 min
Following Your Heart with Dr. Richard D. Mainwaring
Richard Mainwaring, MD, has been a pediatric cardiac surgeon since 1990 and has been a faculty member at the Stanford University School of Medicine since 2003. During Dr. Mainwaring’s career as a surgeon, he has contributed to this specialized field of surgery in many realms, including clinical medicine, basic science research, and publications. Dr. Mainwaring is a member of all four professional thoracic surgical organizations, including the American Association of Thoracic Surgery, Society for Thoracic Surgeons, Western Thoracic Surgical Association, and the Southern Thoracic Surgical Association and is also a member of the American College of Surgeons and Congenital Heart Surgeons' Society. In 2012, the congenital cardiac surgery fellowship program at Lucile Packard Children’s Hospital (LPCH) received accreditation from the Accreditation Council for Graduate Medical Education. This program is one of 17 accredited congenital cardiac surgery training programs in the US. Dr. Mainwaring has been program director at LPCH since its inception and is currently Chairperson of the Congenital Thoracic Surgical Directors Association. Dr. Mainwaring teaches intra-operative management and surgical technique to the congenital cardiac surgery fellows. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
July 30 · 25 min
A Lifetime of Coaching: Reflections and Lessons Learned with Margie Hagene
Margie is an organizational effectiveness and Lean Thinking / Continuous Improvement teacher and coach. For over thirty years, she has helped executives and senior leaders recognize their changing roles and responsibilities in complex systems. By providing frameworks for thinking and learning, and evidence-based structures for practice, she supports leaders in identifying and developing appropriate behaviors and skills for leading and creating an organization filled with competent, confident problem solvers. For eighteen years, Margie worked as a global internal consultant for Ford Motor Company at all levels within the organization - from team leaders to the COO - in Product Development, Design and Manufacturing. Since 2005, Margie has worked in a variety of leading service and manufacturing industries, including healthcare, PreK-12 education, distribution, food service, and transportation/mobility. Her work has included university programs in areas of leadership development, Lean Thinking, and organizational learning. Margie’s ongoing community work focuses on issues of hunger relief and land conservation. Clients invariably learn to appreciate Margie’s ability to quickly assess leadership qualities, identify issues of misalignment among management, and recognize disconnects between agreed to policies and principles and actual daily behaviors. She embodies the belief that intentional, balanced focus on both the social and technical components in complex systems is essential for long-term effectiveness of any improvement efforts. Margie holds a Bachelor of Science Degree in Education from Butler University, Indiana (USA), and a Master of Science Degree in Education from Indiana University (USA). Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
July 23 · 30 min
The Blessing of Coaching with DJ Mitsch
DJ Mitsch, CEO, MCC is a pioneering executive coach, healthcare leadership educator, entrepreneur, and thought leader who helped shape the coaching profession over three decades. A former broadcast industry executive and Founder of The Pyramid Resource Group, she was among the early innovators to scale coaching for organizations and served as the sixth president of the International Coach Federation. Founder of Healthcare Coaching Institute, DJ works together with physicians, executives, faculty, and healthcare leaders to develop coaching competencies that transform cultures and strengthen wellbeing. Her work bridges leadership, human development, coaching, and consciousness in times that demand adaptive change leadership from everyone. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
July 16 · 30 min
Design Your Good Life with Charles Lee
Charles is the Founder & CEO of Ideation, a firm that helps brands scale their vision through strategic clarity and smart brand execution that produces measurable results. For years, Charles has worked with clients across industries including technology, legal, financial services, venture capital, sports and entertainment, healthcare, nonprofit, academics, and public institutions. He is a trusted advisor to top executives at leading organizations, guiding them through the complexities of innovation, brand building, and sustainable impact. Beyond his advisory work, Charles is passionate about helping others achieve their dreams while building a life that makes a positive impact in our world. Charles is also the author of two books with Wiley Publishing: “Design Your Good Life” and “Good Idea. Now What?” Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
July 9 · 31 min
The Collective Edge with Colin Fisher
Colin M. Fisher, Ph.D. is a professor, author, speaker, and occasional jazz trumpet player. He is the author of The Collective Edge: Unlocking the Secret Power of Groups, which has already been translated into eleven languages. His academic research on group dynamics, creativity, improvisation, and leadership has been published in the field’s top academic journals and featured in prominent media outlets, such as BBC, The Conversation UK, The Daily Mail, Financial Times, Forbes, Fortune, Harvard Business Review, MSN, Next Big Idea Club, NPR, Psychology Today, Times Radio, and The Times. He is also a sought-after keynote speaker for businesses, governments, and non-profit organizations around the world. Colin is an associate professor and Ph.D. Programme Director at University College London's School of Management. He received his Ph.D. in Organizational Behavior from Harvard University. In his prior career as a jazz trumpet player, Colin was a long-time member of the Either/Orchestra, with whom he toured extensively and recorded several critically acclaimed albums. Originally from Redmond, Washington in the USA, he now lives in Northeast London with his wife and two children. He can sometimes be found performing at jazz jams throughout London. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
July 2 · 26 min
Seeking a Coaching Community with Anna Pessah
Anna Pessah leads The North Valley Way, the operating system at Kaiser Permanente in the North Valley Service Area. Anna is an industrial engineer from the University of Michigan and she is an ICF-certified coach. She brings a blend of systems thinking, operational improvement, and leadership development to her work. She is known for keeping things clear and practical, helping leaders generate insight, turn goals into action, and build habits that stick. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.
June 25 · 39 min
Your Best Meeting Ever with Rebecca Hinds
Rebecca Hinds is the bestselling author of Your Best Meeting Ever and a leading expert on work transformation and the future of work. Rebecca earned a B.S., M.S., and Ph.D. from Stanford University. In 2022, she founded the Work Innovation Lab at Asana, a first-of-its-kind think tank that conducts actionable research to help leaders and organizations navigate the growing challenges and changes of work. In 2025, she founded the Work AI Institute at Glean, where she leads cutting-edge research on how AI is reshaping work. Rebecca's award-winning research and insights are consistently featured in places like Harvard Business Review, The New York Times, The Wall Street Journal, Forbes, Inc., and Time. Rebecca is a co-instructor for the CNBC Make It course, How to Use AI to Be More Successful at Work, and a columnist at Inc. and Reworked. Link to claim CME credit: https://www.surveymonkey.com/r/3DXCFW3 CME credit is available for up to 3 years after the stated release date Contact CEOD@bmhcc.org if you have any questions about claiming credit.

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