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Connected FM · March 24 · 24 min

From Uptime to Impact: Proving the Strategic Value of Facility Management

In today's episode, Eric Dillinger, Vice President of Strategic Consulting at Woolpert and current Convenor for the ISO/TC 267 working group, sits down with industry leaders Skip Vaughn, Assistant Vice President of Facilities Management at American University and member of the U.S. Technical Advisory Group for ISO/TC 267, and Mike Tasker, the Director of Aviation Maintenance for the Port of Seattle , who brings over 30 years of expertise spanning Navy nuclear power to airport infrastructure. Together, they explore the critical alignment between facilities management and the "Demand Organization." They dive into the challenges of defining "uptime," aligning facility management performance metrics with your facility's mission , and how FMs can better justify resources and demonstrate true strategic value. This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast Time Stamps: 00:00 – Introductions: Meet the Experts 02:25 – What is the "Demand Organization"? 03:08 – Aligning FM Strategy to Laboratory & Academic Missions 04:30 – Managing Diverse Demands at International Airports 06:55 – Metrics That Matter: Moving Beyond Raw Data to "Smiley Faces" 09:20 – The Strategic Value of First Impressions in Higher Education 11:00 – Measuring Value: Economic, Social, and Environmental Lenses 14:30 – The "Clean Buildings" Initiative & Maintenance Realities 16:45 – The Dangers of "Gun Decking": Why Honest Data Drives Resources 18:50 – Begin with the "Why": Connecting FM to Mission Success 21:00 – Quantifying Mission Impact: Lessons from World-Class Research 23:15 – Closing Thoughts: Elevating FM as a Strategic Partner Connect with Us: LinkedIn: https://www.linkedin.com/company/ifma Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/ Twitter: https://twitter.com/IFMA Instagram: https://www.instagram.com/ifma_hq/ YouTube: https://youtube.com/ifmaglobal Visit us at https://ifma.org

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In today's episode, Eric Dillinger, Vice President of Strategic Consulting at Woolpert and current Convenor for the ISO/TC 267 working group, sits down with industry leaders Skip Vaughn, Assistant Vice President of Facilities Management at American University and member of the U.S. Technical Advisory Group for ISO/TC 267, and Mike Tasker, the Director of Aviation Maintenance for the Port of Seattle , who brings over 30 years of expertise spanning Navy nuclear power to airport infrastructure.

Together, they explore the critical alignment between facilities management and the "Demand Organization." They dive into the challenges of defining "uptime," aligning facility management performance metrics with your facility's mission , and how FMs can better justify resources and demonstrate true strategic value.

This episode is sponsored by TMA Systems! Discover more at https://www.tmasystems.com/ifmapodcast

Time Stamps: 

  • 00:00 – Introductions: Meet the Experts 
  • 02:25 – What is the "Demand Organization"? 
  • 03:08 – Aligning FM Strategy to Laboratory & Academic Missions 
  • 04:30 – Managing Diverse Demands at International Airports 
  • 06:55 – Metrics That Matter: Moving Beyond Raw Data to "Smiley Faces" 
  • 09:20 – The Strategic Value of First Impressions in Higher Education 
  • 11:00 – Measuring Value: Economic, Social, and Environmental Lenses 
  • 14:30 – The "Clean Buildings" Initiative & Maintenance Realities 
  • 16:45 – The Dangers of "Gun Decking": Why Honest Data Drives Resources 
  • 18:50 – Begin with the "Why": Connecting FM to Mission Success 
  • 21:00 – Quantifying Mission Impact: Lessons from World-Class Research 
  • 23:15 – Closing Thoughts: Elevating FM as a Strategic Partner

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