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Connected FM · Tuesday · 27 min

Why AI Alone Won't Prepare Your Workforce for the Future

Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workplace strategy and why organizations must balance technology, physical workplaces and human behavior to create lasting business value. They also discuss the skills leaders need, why only a small percentage of organizations are realizing measurable returns from AI investments and what facility managers can do to prepare for the future. Timestamps: 0:00 - Why only 28% of companies see business value from AI 1:18 - Introduction to Jessica Schmidt and the future of work 3:35 - The biggest forces reshaping today's workplace 5:42 - Why generational stereotypes miss the bigger picture 6:28 - Changing talent expectations and workplace sustainability 8:18 - Bricks, bytes and behaviors explained 10:06 - Why people matter more than technology 12:34 - Leading AI transformation in facility management 14:15 - World Workplace 2026 15:00 - What an AI-enabled organization really looks like 16:10 - The leadership framework: Tool set, skill set and mindset 17:12 - Building AI skills across your workforce 18:03 - Why mindset is the biggest leadership challenge 19:20 - Helping employees embrace AI instead of fearing it 20:18 - Why most AI investments fail to deliver value 21:10 - From AI assistants to AI agents 22:22 - Preparing the next generation of FM professionals 23:48 - The Great Resignation and evolving employee expectations 25:00 - Why learning is becoming a competitive advantage 26:15 - How organizations can attract and retain top talent 26:52 - Closing remarks Connect with Us: LinkedIn: https://www.linkedin.com/company/ifma Facebook: https://www.facebook.com/InternationalFacilityManagementAssociation/ Twitter: https://twitter.com/IFMA Instagram: https://www.instagram.com/ifma_hq/ YouTube: https://youtube.com/ifmaglobal Visit us at https://ifma.org

0:00-27:25
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Artificial intelligence is transforming the workplace, but successful organizations know that technology alone isn't enough. Recorded live at World Workplace Europe, Dr. Matt Tucker sits down with Jessica Schmidt, Future of Work Strategy Lead at EY, to discuss how leaders can prepare their workforce for the future of work. Together, they explore evolving talent expectations, AI leadership, workplace strategy and why organizations must balance technology, physical workplaces and human behavior to create lasting business value. They also discuss the skills leaders need, why only a small percentage of organizations are realizing measurable returns from AI investments and what facility managers can do to prepare for the future. 

Timestamps:

  • 0:00 - Why only 28% of companies see business value from AI
  • 1:18 - Introduction to Jessica Schmidt and the future of work
  • 3:35 - The biggest forces reshaping today's workplace
  • 5:42 - Why generational stereotypes miss the bigger picture
  • 6:28 - Changing talent expectations and workplace sustainability
  • 8:18 - Bricks, bytes and behaviors explained
  • 10:06 - Why people matter more than technology
  • 12:34 - Leading AI transformation in facility management
  • 14:15 - World Workplace 2026
  • 15:00 - What an AI-enabled organization really looks like
  • 16:10 - The leadership framework: Tool set, skill set and mindset
  • 17:12 - Building AI skills across your workforce
  • 18:03 - Why mindset is the biggest leadership challenge
  • 19:20 - Helping employees embrace AI instead of fearing it
  • 20:18 - Why most AI investments fail to deliver value
  • 21:10 - From AI assistants to AI agents
  • 22:22 - Preparing the next generation of FM professionals
  • 23:48 - The Great Resignation and evolving employee expectations
  • 25:00 - Why learning is becoming a competitive advantage
  • 26:15 - How organizations can attract and retain top talent
  • 26:52 - Closing remarks

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