Episode Summary

In this groundbreaking episode, host Yuval Keshtcher speaks with Megan Legawiec about the emerging field of trauma-informed content design. They explore how digital products can be designed with awareness of user trauma, making experiences safer and more accessible for everyone. Megan explains the core principles, shares practical examples, and offers resources for designers looking to implement these practices.

Check out our free content design courseIntroduction

Yuval introduces Megan Legawiec, a senior content designer who has worked in real estate, cybersecurity, and AI
They explain this is a dedicated episode on trauma-informed content design after briefly discussing it in a previous recording

Originated in psychotherapy with 5-7 guiding principles
Adapted first to physical spaces through architectural guidelines
Now being applied to digital spaces where people spend significant time
Approximately 70% of the world's population will experience a traumatic event in their lifetime
An estimated 5-8% develop PTSD

Applies to all digital experiences, not just mental health applications
Examples include:

Safety
Trustworthiness and Transparency
Peer Support, Collaboration, and Mutuality
Empowerment and Choice
Cultural, Historical, and Gender Considerations

Builds trust with users
Creates more loyal user base
Makes experiences accessible to more people
Correlates with best practices in UX design
Can be implemented incrementally

Books:
Training:

Megan responds to audience questions from LinkedIn about implementation strategies
Yuval teases an upcoming live conference in Europe (September 2025)

Produced by the UX Writing Hub

What is Trauma-Informed Content Design?Key ApplicationsCore Tenets of Trauma-Informed DesignBusiness Case for ImplementationRecommended ResourcesClosing

Writers in Tech

Episodes 20

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