Truth about Local Government

Matt Masters

Where Local Government Professionals Learn and Develop.

https://www.truthaboutlocalgovernment.com/

#YourGrowth #YourImpact #OurPassion.

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353 episodes
Updated Yesterday

Episodes353

Newest first

February 6 · 19 min
Enabling Better Outcomes: RPNA’s SA3 Approach in Bexley
In this episode, the conversation centres on how RPNA is helping councils move beyond traditional transformation pitfalls to deliver better outcomes for residents. Ashley Roper introduces RPNA’s Digital Foundations, a strategic assessment tool designed to help local authorities understand their readiness for change and identify the most impactful areas for intervention. The SA3 process was recently piloted with the London Borough of Bexley, where Chief Executive Paul Thorogood shares his reflections on its value and impact. RPNA’s approach is grounded in the belief that transformation must be outcome-led, not technology-led. The SA3 process begins with a baseline assessment across three dimensions: strategic alignment, organisational capability, and operational readiness. This diagnostic helps councils pinpoint gaps in their transformation plans and develop a roadmap that is both ambitious and achievable. According to RPNA, councils often underestimate the importance of internal capability and over-rely on external solutions, leading to fragile programmes that struggle to embed change. Paul Thorogood, appointed Chief Executive of Bexley in 2023, describes how the SA3 process helped his leadership team clarify priorities amidst financial pressures and rising demand. Bexley’s Medium Term Financial Strategy outlines a significant funding gap, with transformation now central to bridging it. The council has launched five major programmes Customer Experience, Children’s Services, Commercial, Culture, and Corporate Core each designed to improve outcomes while maintaining service quality. Thorogood notes that RPNA’s independent assessment provided “critical friend” insight, helping Bexley avoid common pitfalls such as overambitious timelines, underdeveloped governance, and poor staff engagement. The SA3 process also supported Bexley’s commitment to co-production, ensuring that transformation is shaped by those who deliver and use services. Ashley Roper emphasises that RPNA’s work is not about delivering transformation for councils, but enabling them to own and sustain it. Their methodology, TEN96, includes tools for programme design, diagnostics, and interim leadership support. RPNA’s ethos is to empower brilliant people to break free from legacy constraints and embrace modern, flexible ways of working.
February 2 · 16 min
Surrey at the Frontline: Leadership, Reorganisation, and the Future of Local Government
Matt Masters sits down with Tim Oliver, Leader of Surrey County Council, for an in‑depth conversation about Surrey’s transformation journey and what it means to lead one of the country’s most complex local government systems. With Surrey often viewed as the first major test case for large‑scale reorganisation, Tim reflects on the pressures, opportunities, and leadership choices shaping the council’s future. This episode offers a candid look at decision‑making, system change, and the realities of steering a county through uncertainty, ambition, and national attention.
January 30 · 22 min
Corporate Landlord in Action: Nottinghamshire’s Blueprint for Smarter Assets and Stronger Places
Nottinghamshire County Council has become one of the sector’s standout examples of what a modern, strategic corporate landlord approach can achieve. In this episode, Matt Masters sits down with Wayne Bexton, Director of Economy, Environment and Assets, to unpack how Nottinghamshire has reshaped its estate, accelerated disposals, unlocked capital receipts, and used regeneration as a lever for long‑term place impact. Wayne shares the thinking behind their model, the practical steps that made the biggest difference, and the cultural and organisational shifts required to make it stick. From governance to data, from political alignment to community outcomes, this conversation offers a grounded, honest look at what it really takes to deliver a corporate landlord approach that works. Perfect for Directors of Place, Heads of Property, Section 151 Officers, and anyone navigating the complexity of estate transformation in local government.
January 29 · 19 min
Care as a Public Good: Stopping the Drain on Local Communities
Care in the UK is at a breaking point. With 70% of local authority budgets consumed by care services, rising costs, and profits flowing to private equity and tax havens, the system is failing the people it’s meant to serve. New research from the Centre for Local Economic Strategies, Centre for Thriving Places, Cooperatives UK and the New Economics Foundation reveals that in just three regions, private care providers extracted £256 million in profit over three years, while care workers, disproportionately women and those from global majority backgrounds are often paid below the Real Living Wage. In this episode, Matt Masters speaks with Rosie Maguire, Policy and Programme Manager at the Centre for Thriving Places. Rosie has spent the last 15 years helping organisations use evidence to shape strategy, research, and learning. She works with civil society and the public sector to identify goals, priorities, and how insights can inform better decisions. Together, they explore why care has become a commodity, how this extraction undermines communities, and what a fair, community-focused alternative looks like.
January 23 · 22 min
Beyond the Blueprint: Why Behaviour Matters in Change Leadership.
In this episode, we tackle a critical but often overlooked aspect of change management in local government: the human element. We’re joined once again by Kevan Collier, Strategic Learning and Organisational Development Lead at North West Employers, to explore how senior leadership teams can better understand the behavioural dynamics that make or break change programmes. We discuss why technical plans and project timelines aren’t enough, and how neglecting the emotional, psychological, and cultural dimensions of change can lead to resistance, burnout, and failure. Kevan shares practical insights on how to help leadership teams see the bigger picture and how to embed behavioural thinking into the heart of transformation efforts.
January 23 · 19 min
Strong, Vibrant Communities: Why Town & Parish Councils Matter in Surrey’s LGR
Surrey is about to become the national test case for the government’s latest wave of local government reform, and the stakes couldn’t be higher. With two new unitary authorities on the horizon, concerns are growing that statutory pressures and inherited financial challenges could push community services, local assets, and neighbourhood-level engagement to the margins. In this episode, we explore Strong, Vibrant Communities, a new report from the Surrey Association of Local Councils (SALC), which argues that town and parish councils must play a far greater role in the transition. Drawing on lessons from Cornwall’s successful double‑devolution model, SALC is calling for a Devolution Board, clear frameworks for asset and service transfers, and a programme to establish new local councils in currently unparished areas. We’re joined by Deborah Sherry, SALC Chair and a councillor at Woldingham Parish Council. With a fascinating blend of private‑sector leadership and public‑sector experience, Deborah brings a unique perspective on what genuine localism looks like, and what Surrey risks losing if it gets this moment wrong. Together, we unpack the opportunities, the risks, and the practical steps needed to ensure residents continue to live in strong, vibrant communities throughout and beyond LGR.
January 18 · 19 min
LGR in Flux: Delays, Direction & the Signals Behind the Shake‑Up
This month’s deep dive into local government reorganisation brings a timely and candid conversation with Rowan Cole, Director at Coal Face Engagement, as we unpack the shifting landscape of LGR and what the latest developments really mean for councils, leaders, and local politics. Rowan joins me to break down what has changed, why the Government has delayed elections, and how this fits with the ambitions originally set out for reorganisation. We explore the contrast between last year’s confident narrative and the more hesitant signals emerging since December, including which parts of the programme have quietly progressed and which have clearly stalled. We look closely at the election delay: What exactly has been pushed back Where the delays are happening The official explanation And the real‑world consequences for councils trying to plan, budget, and lead through uncertainty Rowan offers grounded insight into what these delays say about confidence, pace, grip, and political alignment, and whether LGR still resembles a coherent, settled programme, or something more fluid and reactive. We close with a forward look at what to watch next, the decisions that will signal whether momentum is returning or further drift is ahead, and how councils can stay prepared in a period where clarity is in short supply. If you’re navigating LGR, advising on it, or simply trying to understand the shifting dynamics, this episode gives you the context, nuance, and practical read‑across you need.
January 9 · 17 min
Building Inclusive Growth: Inside Newham’s Strategic Place Vision
In this episode of Truth About Local Government, we dive into how the London Borough of Newham is turning its Growth Plan into reality. With a strong focus on inclusive economy, community wealth building, and strategic investment, Newham is shaping a future where growth benefits everyone. Joining me is Darren Mackin, Director of Place-Making at the London Borough of Newham, to share what the council is doing on the ground to deliver this vision, the challenges they face, and how they’re engaging residents in the journey.
Dec 17, 2025 · 20 min
Beyond the Map: Why Governance Design Beats Structure in Local Government Reorganisation
Local Government Reorganisation (LGR) isn’t just about drawing new boundaries it’s about what happens in the first 100 days when governance design, delegation, and political confidence collide with real-world planning decisions. In this episode, we talk to Rowan Cole, Thought Leader on LGR & Founder and Director of COALFACE, about what truly determines whether reorganisation improves planning outcomes. We’ll explore lessons from Dorset, Somerset, and Northumberland, the early warning signs of drift, and why public trust and democratic legitimacy become operational issues. Plus, we’ll dive into The First 100 Days Playbook and how AI could help councils navigate the chaos.
Dec 15, 2025 · 21 min
The Legacy Coach: Rewriting Your Next Chapter
In this episode of Truth About Local Government, I sit down with Averil Price author of The Legacy Coach: Your Next Chapter, Your Legacy, Your Way, available on Amazon. After more than two decades as a Local Authority Director, Averil made the bold transition to running her own consultancy, Avie Consultancy, where she helps public sector leaders navigate career changes, promotions, or retirement while celebrating the impact they’ve made. We explore the inspiration behind her book, including how a life-changing brain haemorrhage shaped its themes, and dive into what “legacy” really means beyond job titles. Averil shares practical tools from her coaching practice such as journaling and mind mapping to help leaders clarify their next chapter and define their legacy on their own terms. Whether you’re a senior leader planning your future or simply curious about creating a meaningful professional journey, this conversation is packed with insights on purpose, resilience, and reinvention. Key Takeaways: Legacy is about impact and intention, not just roles. Practical exercises to help leaders reflect and plan their next chapter. Why journaling and mind mapping can unlock clarity and confidence. Connect with Averil: The Legacy Coach is available on Amazon Learn more about her work at Avie Consultancy and explore coaching opportunities.
Dec 4, 2025 · 18 min
Creating a City of Culture: Insights from Arts, Health, and Innovation
In this episode of Truth About Local Government, Matthew Masters speaks with Professor Rafaela Neiva, Professor in Public Sociology at Liverpool Business School and a leading expert in cultural policy and social innovation. Rafaela’s work sits at the intersection of arts, health, and business, shaping strategies that have influenced European Capitals of Culture, improved public health, and driven innovation across sectors. We’ll explore what it truly takes to create a City of Culture, beyond the headlines and branding, looking at the planning, partnerships, and evidence-based approaches that deliver lasting impact for communities and economies.
Nov 14, 2025 · 23 min
Rethinking Transformation in Local Government: A Smarter Approach to Success
Transformation in local government is often framed as a necessity driven by financial pressures, rising demand, and the need to modernise services. Yet, despite widespread efforts, success remains elusive. According to ChangingPoint, 70% of organisational change initiatives fail, and only one-third fully meet their intended goals. In this episode, Ashley Roper and Steve Mawn explore what councils could do differently to improve outcomes and embed sustainable change. Ashley Roper, a technologist and Founding Partner at RPNA, argues that transformation must begin with a clear understanding of outcomes. He warns against the common pitfall of leading with technology rather than purpose. Councils often invest in digital tools without first assessing the needs of citizens or the current state of their IT infrastructure. Roper advocates for a baseline assessment evaluating performance, user perception, skills, supply chain capacity, and business processes. This approach enables councils to identify gaps and align technology with strategic goals. Steve Mawn, who leads ICT and Transformation at Strata Service Solutions, brings a practitioner’s perspective from a shared service model supporting three councils in the South West. He highlights the importance of governance, flexibility, and long-term planning. Strata’s 2025–26 business plan includes major infrastructure upgrades such as cloud migration, CRM integration, and telephony replacement all designed to support transformation across partner councils. Mawn stresses that transformation must be embedded in operational delivery, not treated as a separate initiative. His team completed thousands of projects last year, with an average support rating of 4.5 out of 5, demonstrating the value of consistent service and staff engagement. Both guests agree that business readiness and user adoption are critical. Councils must invest in change management, staff training, and communication to ensure that new systems are not only implemented but embraced. The Local Government Association’s transformation programme echoes this, offering councils support to boost capacity and capability, with a focus on data-driven tools and continuous improvement. The episode also touches on the need for strategic sequencing. Transformation should not begin with structural reorganisation or system replacement alone. Instead, councils should stabilise core services, build internal capability, and then scale change. This phased approach is supported by the Institute for Government, which recommends that councils undergoing reorganisation prioritise “safe and legal” operations before embarking on long-term service redesign.
Nov 13, 2025 · 20 min
Culture as Catalyst: How Values-Driven Leadership Powers Organisational Change
In this we had the pleasure of speaking with Emma Riley, Head of Strategic Partnerships at Barrett Values Centre, to explore the transformative power of organisational culture. Emma shares insights from her work at the intersection of strategy, leadership, and values, highlighting how culture can be a driving force in successful change processes. The conversation delves into the Barrett Values Centre’s approach to cultural transformation, the role of values in leadership, and how organisations can align who they are with what they do to unlock their full potential. Whether you're leading change, navigating uncertainty, or striving for high performance, this episode offers practical wisdom and inspiration for building resilient, values-driven organisations.
Nov 12, 2025 · 20 min
Hull Forward: Leadership, Infrastructure, and Inclusive Growth – Insights from Leader, Councillor Mike Ross
In this episode of Truth About Local Government, Matt Masters sits down with Councillor Mike Ross, Leader of Hull City Council, to explore the city’s ambitious plans for infrastructure, regeneration, and inclusive growth. Mike shares his personal journey into politics, the values that guide his leadership, and the council’s vision for a “cleaner, safer and fairer” Hull. Listeners will hear about: Hull’s £42 million infrastructure investment plan and the push for government support Key regeneration projects transforming the city’s public spaces and connectivity Cultural investment and how Hull is building on its legacy as UK City of Culture The challenges of leading a city with unique geographical and financial pressures Mike’s reflections on the mayoral campaign and the future of devolution in East Yorkshire This episode offers a candid look at civic leadership, strategic planning, and the power of place-based transformation. Whether you're a local government professional, a Hull resident, or simply curious about how cities evolve, this conversation is packed with insight and inspiration.
Nov 7, 2025 · 22 min
Why Transformation Often Fails Within Local Government
Transformation is often seen as the fix for inefficiencies and budget pressures in local government, but many programmes fail to deliver lasting change. In this episode, Claire Symonds, Ashley Roper, and Meena Kishinani explore why. Claire Symonds (ex-Redbridge CEO) argues that transformation must be a continuous mindset, not a time-limited project. She highlights how vital leadership is in successful transformations. Ashley Roper (RPNA) warns against tech-led change without clear outcomes. He stresses the need for upfront assessments of systems, citizen needs, and staff engagement, noting only 17% of public sector digital efforts are seen as fully successful. Meena Kishinani (ex-Birmingham and Barking & Dagenham) focuses on the human side. She emphasises the importance of strong governance, staff buy-in, and leadership that can sustain change beyond individual tenures. Her work on the “Different” programme highlights the value of diverse leadership. Sector-wide data shows digital strategy implementation is regressing, with only 16% of councils completing theirs in 2025. Systemic issues data silos, political instability, and resistance to change, continue to hinder transformation at scale.
Nov 5, 2025 · 19 min
Unlocking the Hidden Value: Rethinking Data in Social Care
In this episode we sit down with Alexander Mileman, Founder of Achieving for Action to explore the transformative potential of the Social Care Value Index project. They discuss how local authorities are sitting on a goldmine of data that could radically improve outcomes in social care if only it were used more effectively. From identifying what truly works to exposing inefficiencies, this conversation challenges the sector to rethink how it measures value and impact. Alexander shares insights from the project, the barriers to better data use, and what needs to change to unlock smarter, more compassionate care. If you are a Director of Adult Social Services or a S151 Officer looking for savings, and a strategy that is evidenced based, this is one for you.
Nov 5, 2025 · 22 min
Cambridge at the Crossroads: Growth, Justice and the Future of a Global City
In this episode, we speak with Councillor Cameron Holloway, the Leader of Cambridge City Council, about the exciting developments and pressing challenges facing one of the UK’s most iconic cities. From government-backed growth ambitions to acute infrastructure constraints, Holloway shares his vision for a fairer, greener Cambridge. We explore how the council is tackling poverty, protecting the environment, and ensuring that residents have a real say in shaping their city’s future. With national attention focused on Cambridge, this conversation offers a timely insight into leadership, values-led development, and the importance of democratic accountability in local government.
Nov 3, 2025 · 28 min
Incremental Creep in Governance – Why It Matters More Than You Think
This special crossover episode features Matt Masters, host of The Truth About Local Government, in conversation with Kirsty Hunt, host of Governance Matters a podcast produced by South East Employers that explores the building blocks of good governance in local government. In Season 2, Episode 5, Matt interviews Kirsty to unpack the concept of incremental creep the slow, often unnoticed erosion of governance standards in councils. The discussion explores how small compromises in transparency, decision-making, and accountability can accumulate into systemic risk and public distrust. Kirsty shares six warning signs of incremental creep: Cultural complacency (“That’s how we’ve always done it”) Leadership turnover and loss of institutional memory Weak scrutiny and challenge Over-reliance on individuals Informal decision-making Poor record-keeping The episode also highlights the importance of: Empowering statutory officers (the “Golden Triangle”) Councillor induction and development External reviews and peer learning Resident engagement and democratic health KPIs “Expose it. Give it nowhere to hide.” – Kirsty Hunt “Is there incremental creep in your governance? And if so, what are you going to do about it?” – Matt Masters This episode is a must-listen for anyone working in or with local government who wants to strengthen governance before crisis hits.
Nov 3, 2025 · 19 min
Beyond Boundaries: Leadership, Culture and the Future of Local Government
In this energising episode of The Truth About Local Government, Matthew Masters speaks with Jonathan Stephenson, Chief Executive of Brentwood Borough and Rochford District Councils, and the driving force behind the Public Sector Challenge. Together, they explore: The origins and evolution of the Public Sector Challenge as a movement for wellbeing, resilience and connection. Lessons from merging two councils without shared boundaries — and why culture, communication and shared systems matter. The opportunities and risks of Local Government Reorganisation (LGR), including digital transformation, supplier relationships, and harmonising terms and conditions. How to build capacity for innovation in a sector under pressure — and why collaboration must become the default. The importance of transparency, trust and values-led leadership in shaping high-performing public services. This episode is a must-listen for anyone navigating change in local government or seeking inspiration on how to lead with purpose and courage.
Nov 3, 2025 · 22 min
Ride the Wave: Local Growth, Fiscal Responsibility, and the Digital Future
In this episode, Matthew Masters sits down with Joe Fyans, Head of Research at Localis, to discuss Ride the Wave a major new project supported by CIPFA and Core Cities. The report explores how local authorities can balance the government’s push for locally led growth with the need for fiscal responsibility, especially in the context of urban renewal and investment risk. Joe also shares a preview of two upcoming Localis projects: one on digital integration during local authority mergers, and another exploring the intersection of devolution and digital public services. Together, these initiatives paint a picture of how local government can lead the next wave of reform smart, strategic, and digitally enabled.