
[98] Why I Stopped Selling Digital Products on Squarespace
Send a message to InsidetheSquare If I teach people about Squarespace, why don't I sell my digital products on Squarespace? It's a fair question — especially considering digital products have been at the center of my business for years. I actually did start on Squarespace. In this episode, I walk through why I eventually moved my digital products somewhere else: the customer experience after purchase, the amount of support and follow-up the system created, and the costs that started adding up as my sales volume grew. We'll talk about expired download links, the three-email membership experience, and why something can technically work while still not work well for your business. I also cover where I think Squarespace is a great choice for selling, including physical products, services, limited releases, and simpler digital downloads. And if you're deciding where to sell your own product — or helping a client make that decision — I'll give you the three questions I think you should ask before choosing a platform: What are you selling? What's your volume? And what happens after the sale? Plus, in the show notes you'll find three alternative platforms worth exploring for digital products: Flodesk (my personal favorite), SendOwl, and Payhip. Full show notes, transcript, & resource links: insidethesquare.co/podcast/98 Timestamps 00:00 Why I don't sell my digital products on Squarespace 01:00 The 34-page PDF that started it all 02:20 Expiring download links and the support problem 03:38 When something technically works but creates a bad customer experience 05:21 Follow-up emails and digital product delivery 06:20 The Squarespace membership experience 08:03 The hidden cost of a system that requires constant effort 08:42 When fees started changing the equation 09:25 Squarespace can still be a great selling platform 09:47 New Squarespace tools for limited releases 10:53 When Squarespace might still be the right choice 11:14 Three questions to ask before choosing a selling platform 11:28 Question 1: What are you selling? 11:48 Question 2: What's your sales volume? 13:05 Question 3: What happens after the sale? 13:49 Retiring the digital product that started it all Support the show The term "Squarespace" is a trademark of Squarespace, Inc. This content is not affiliated with Squarespace, Inc. For a transcript of this episode, along with the links to any resources mentioned, visit insidethesquare.co/podcast
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