

S1E111: True Fitness closure: Why most members will get $0 back
If you’re a customer with a pre-paid package with a business and it closes, will you ever get your money back? True Fitness and True Yoga customers and employees were left in the lurch last week after the businesses shuttered. Many have unused memberships, packages and services, and members have reported losses of more than $609,000. And it’s not just gyms. Prepayment packages are common at nail salons, spas, interior design and renovation firms, and bridal studios. When these businesses close, what happens to consumers’ money, and are there ways consumers can be better protected? In this episode of The Usual Place, Natasha chats with: • Jeremy Ko, a fitness entrepreneur who has opened 25 fitness gyms and three climbing gyms, and had to close three of them, and • Debby Lim, a senior partner in Dentons Rodyk’s Litigation and Dispute Resolution Group. She was also affected by the recent closure of True Fitness, having been a member since June 2025. Highlights (click/tap above): 2:08 What’s happening with the fitness industry? 6:44 Red flags that customers could possibly look out for 10:17 Is this the end of the “mega-gym” concept? 14:11 Why are True Fitness and True Yoga under “provisional liquidation”? 18:25 Why Jeremy’s gyms don’t offer prepayment packages 21:15 The hard-selling vs just saying no 26:08 Law reform needed to “save us from ourselves”? 30:10 Why aren’t more businesses signing up for CaseTrust accreditation? 34:39 Is consumer protection anti-business? Host: Natasha Ann Zachariah (natashaz@sph.com.sg) Read Natasha’s articles: https://str.sg/iSXm Follow The Usual Place podcast on IG: https://str.sg/8KNT Follow Natasha on LinkedIn: https://str.sg/v6DN Filmed by: Studio+65 Edited by: Eden Soh & Hadyu Rahim Executive producer: Danson Cheong Producers: Natasha Ann Zachariah, Elizabeth Law & Zachary Lim Follow The Usual Place Podcast and get notified for new episode drops every Thursday: Channel: https://str.sg/5nfm Apple Podcasts: https://str.sg/9ijX Spotify: https://str.sg/cd2P YouTube: https://str.sg/theusualplacepodcast Feedback to: podcast@sph.com.sg --- Follow more ST podcast channels: All-in-one ST Podcasts channel: https://str.sg/wvz7 Get more updates: http://str.sg/stpodcasts --- Get The Straits Times app, which has a dedicated podcast player section: The App Store: https://str.sg/icyB Google Play: https://str.sg/icyX -- #tup #tuptrf See omnystudio.com/listener for privacy information.


















