The Smarter Way to Handle Dental Staffing and Administrative Work
A strong dental practice does not run on clinical skill alone. It runs on reliable systems, consistent communication, and the right operational support. In this episode of the Secure Dental Podcast, David Ortiz, Director of Operations at Secure Dental and Co-Founder of DentVia, explains how virtual dental assistants help practices reduce administrative pressure while supporting their in-office teams. He discusses how DentVia evolved from a post-pandemic staffing solution into a comprehensive system for managing patient calls, scheduling, insurance verification, lead follow-up, and other front-office tasks. David also explains how virtual assistants integrate directly with a practice's existing software and phone systems, functioning as a seamless extension of the office. The conversation explores the security measures behind the model, as well as its potential to reduce hiring costs, improve business continuity, and prevent missed opportunities. Tune in and learn how the right operational support can help your team work more efficiently, improve the patient experience, and keep your practice moving forward. About David Ortiz: David Ortiz is the Director of Operations at Secure Dental and Co-Founder of DentVia. He brings extensive experience in multi-site dental operations, practice management, healthcare compliance, financial oversight, staffing, and workflow improvement. At Secure Dental, David helps align operations across multiple practices while supporting patient care, regulatory compliance, marketing initiatives, fee structures, and long-term financial performance. Through DentVia, he helps dental practices reduce administrative burdens by connecting them with trained virtual assistants who support patient communication, scheduling, insurance tasks, and other essential office functions. fileciteturn0file1L1-L2 Things You’ll Learn: Patients begin forming an opinion about a dental practice before they ever meet the dentist. Dental virtual assistants can manage calls, scheduling, patient intake, reactivation, and insurance tasks. Direct integration with practice management and phone systems prevents extra work for the dental team. Strong privacy controls, documented agreements, and office-based workstations are essential for protecting patient information. Virtual staffing can reduce recruitment costs, turnover risks, payroll pressure, and disruptions caused by employee absences. Resources: Connect with and follow David Ortiz on LinkedIn. Follow DentVia on LinkedIn and visit their website. Follow Secure Dental on LinkedIn and explore our website. Learn more about your ad choices. Visit megaphone.fm/adchoices
