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The Quality Hub

Core Business Solutions

The Quality Hub podcast is where we chat with ISO experts about “all things Quality.” Our goal is to share the knowledge we’ve gained by working with Quality Management Systems, ISO standards, and other business best practices with our podcast listeners. We want you to be encouraged by our education and experiences.

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28 episodes
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Avg 18 min
English

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#175
June 10 · 15 min
Episode 20 - S4 - Does ISO 9001 Apply to You
In this episode of The Quality Hub, Chatting with ISO Experts, host Xavier Francis sits down with Suzanne Strausser, VP of Consulting and Development at Core Business Solutions, to answer a common question: “Does ISO 9001 apply to me?” Together, they break down why ISO 9001 is not just for large manufacturers, but can benefit organizations of any size or industry, from small businesses and service providers to nonprofits, schools, healthcare organizations, and government agencies. The conversation explores how ISO 9001 can help create consistency, improve processes, reduce errors, support growth, and provide structure without overcomplicating operations. They also discuss the difference between using ISO 9001 as an internal improvement framework versus pursuing certification, emphasizing that the real value comes from building a quality management system that fits the organization’s needs. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
#176
June 3 · 17 min
Episode 19 - S4 -World Environmental Day! - ISO 14001 – How Going Green can be a Competitive Advantage
In this World Environment Day episode of The Quality Hub, host Xavier Francis is joined by ISO consultant Norm Verbeck to discuss how ISO 14001 can help organizations turn environmental responsibility into a competitive advantage. They explore how a certified environmental management system supports waste reduction, energy efficiency improved market positioning and more. The conversation also highlights why customers, investors, and procurement teams increasingly value sustainability, and how companies can use ISO 14001 not just as a certification, but as a long-term business improvement tool that strengthens credibility, reduces risk, and supports continual improvement. Helpful Resources: ISO 14001: https://www.thecoresolution.com/iso-14001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
#174
May 27 · 22 min
Episode 18 - S4 - What is AS9100 Steps to Certification
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis welcomes Bruce Newman, consultant at CORE, to break down AS9100 certification and why it matters for aerospace-related organizations. Bruce explains how AS9100 builds on ISO 9001 with stricter requirements for safety, traceability, risk management, supplier, leadership involvement and more. The conversation also covers which businesses typically need AS9100, AS9110, or AS9120 certification, common certification challenges, and what companies can expect during the certification process. Whether you manufacture, repair, distribute, or supply products for the aerospace industry, this episode offers a practical overview of what it takes to get certified and why the investment can open doors to high-value opportunities. Helpful Resources: AS9100: https://www.thecoresolution.com/as9100 AS9120: https://www.thecoresolution.com/as9120-certification-consulting AS9100 Biggest Challenges: https://www.thecoresolution.com/as9100-biggest-challenges-for-certification AS9100 Biggest Risks: https://www.thecoresolution.com/as9100-biggest-risks AS9100 Requirements: https://www.thecoresolution.com/as91002016-requirements Contact us at 866.354.0300 or email us at info@thecoresolution.com Articles: https://www.thecoresolution.com/free-learning-resources
#173
May 20 · 17 min
Episode 17 - S4 - ISO 9001 Certification Requirements
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis is joined by CORE consultant Kate Behr to break down the core requirements of ISO 9001 certification and what organizations need to understand when building or maintaining a quality management system. Kate explains the seven actionable clauses of the standard—and shows how each one helps businesses create a stronger foundation, align leadership with quality goals, support employees, measure performance, and drive continual improvement. The conversation emphasizes that ISO 9001 is not just about passing an audit, but about creating a practical system that helps organizations operate more consistently, improve over time, and deliver greater value to customers every day. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
#172
May 13 · 19 min
Episode 16 - S4 - ISO 14001 - 2026 Update
In this episode of The Quality Hub: Chatting with ISO Experts, host Xavier Francis sits down with CORE consultant Norm Verbeck to discuss the ISO 14001:2026 update and what currently certified organizations should expect. They break down the most important changes, including stronger emphasis on environmental context, climate-related risks, biodiversity, resource constraints, and more. Norm explains that the update is not a complete overhaul, but rather an evolution that requires organizations to show clearer awareness, better decision-making, and stronger alignment between environmental management and business strategy as they prepare for the typical three-year transition period. Helpful Resources: ISO 14001: https://www.thecoresolution.com/iso-14001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
#171
May 6 · 24 min
Episode 15 - S4 - Document Control in ISO 9001
In this episode of The Quality Hub: Chatting with ISO Experts, Xavier Francis sits down with Core consultant Matthew Pilley to break down document control in ISO 9001 and why it plays such a critical role in an effective quality management system. Together, they explore the key requirements for controlling documents and documented information, common mistakes organizations make when implementing document control, how to ensure employees always use the most current revisions, and the difference between controlled documents and controlled records. The conversation also highlights how modern document management systems can streamline compliance, improve efficiency, and reduce risk, while offering practical advice for companies preparing for their first ISO 9001 certification audit. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
#170
April 28 · 24 min
Episode 14 - S4 - ISO 45001 – Leading a Safety Culture That Lasts - In Celebration of World Health & Safety Day
In this episode of The Quality Hub, Xavier Francis speaks with CORE consultant Brian Smith in Celebration of World Health and Safety day, about ISO 45001 and what it really takes to build a lasting safety culture. Brian explains that while quality systems are often driven from the top, safety culture must be built from the ground up, with frontline employees empowered to identify hazards, report near misses, and even stop work when something feels unsafe. The conversation emphasizes that leadership’s role is not to control safety directly, but to provide resources, encouragement, and proof through action that safety matters more than productivity or profit. They also discuss the importance of proactive hazard reviews, psychological safety, fatigue, stress, and avoiding incentives that accidentally discourage honest reporting. Overall, the episode argues that lasting safety culture depends on trust, employee ownership, and leaders consistently backing safety concerns with real support. Helpful Resources: ISO 45001: https://www.thecoresolution.com/iso-45001 For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com ISO 9001 Standards: https://www.thecoresolution.com/iso-90012015-standard-1 Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting
#169
April 22 · 21 min
Episode 13 - S4 - How ISO 9001 Can Affect Your Bottom Line
In this episode of Quality Hub: Chatting with ISO Experts, Xavier Francis and Core Business Solutions President Scott Dawson unpack how ISO 9001 certification can affect a company’s bottom line, explaining that while certification comes with real costs like audits, consulting, and staff time, the bigger payoff comes when organizations use ISO as a framework for meaningful improvement rather than treating it as a box-checking exercise. They discuss how a strong quality management system can reduce waste, improve efficiency, strengthen employee engagement, and more, all while elevating a company’s credibility in competitive markets where certification is often expected. The episode emphasizes that the real financial return from ISO comes through what ISO 9001 can provide, that turns certification into a driver of long-term growth and measurable savings. Helpful Resources: How is ISO 9001 Implemented?: https://www.thecoresolution.com/how-is-iso-9001-implemented For All Things ISO 9001:2015: https://www.thecoresolution.com/iso-9001-2015 Contact us at 866.354.0300 or email us at info@thecoresolution.com A Plethora of Articles: https://www.thecoresolution.com/free-learning-resources ISO 9001 Consulting: https://www.thecoresolution.com/iso-consulting

Showing 21–28 of 28 episodes