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The Product Opscast

Graham Reed & Antonia Landi

The award-winning podcast team of Antonia Landi & Graham Reed, with their new podcast - The Product Opscast - will dive deeper into Product Ops with very special guests.

www.productopsconfidential.com

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August 18 · 51 min
Product Opscast Episode 26: Money Stories
In this episode, Graham Reed and Antonia Landi are joined by Rich Mironov, long-time celebrated product leader and author, to discuss his new book Money Stories. We get into the concept of a Money Story and why execs will hear this a lot more than backlog tables and user value graphs. Is this something product folks have been missing all this time? Maybe… Don’t bring a backlog to a gunfight Highlights * The core idea of Money Stories and its simplicity * How to communicate product value in business terms * Prioritisation frameworks based on revenue impact * The role of organisational politics in product decisions * The necessity of understanding and using business metrics * Building connections across departments for better product outcomes * The misconception of perfect product operating models Get a copy of Money Stories now: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E25
August 5 · 49 min
Product Opscast Episode 25: Human Behaviour in Ops
In this episode, Graham Reed and Antonia Landi are joined by Johnny Michaelsen, Director of Design Ops at WISE, who shares insights on the evolving role of Design Operations, the impact of AI, and how human behaviour influences operational success. They explore how organisations can leverage AI responsibly and build collaborative, cross-functional teams. Highlights * The definition and scope of Design Ops * The impact of AI on design and operations * The importance of trust and human behaviour in ops roles * Strategies for integrating AI responsibly * Building a cross-functional, collaborative culture Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E24
July 24 · 55 min
Product Opscast Episode 24: Product Financial Literacy
In this episode, Graham Reed and Antonia Landi are joined by Simonetta Batteiger as they wax lyrical about the critical importance of financial literacy, trust, and ethics in product management, especially in the context of AI. Simonetta shares insights on how product teams can better understand and impact business profitability while maintaining trustworthiness in both their products and in AI systems (because it wouldn’t be a show in 2026 without AI!) Highlights * Financial impact of product decisions * Trustworthiness in AI systems * Ethical considerations in product development * Impact of AI on business profitability * Strategies for building customer trust Key Takeaways * Product teams need to understand the four main levers of profitability: increase revenue, protect revenue, reduce costs, and avoid unnecessary spending. * The shift from growth at all costs to profitability has changed how product success is measured. * Narrating the business value of product work is crucial for gaining trust and support from stakeholders. * AI systems lack moral judgment and require explicit governance and trust frameworks. Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
July 1 · 46 min
Product Opscast Episode 23: The Ops Career
In this episode, Graham Reed and Antonia Landi chat with Taylor Belchak, Head of Operations at Ravio, as she shares her extensive experience across product operations, chief of staff, general operations, and leadership roles. She discusses the similarities and differences between these functions, the importance of stakeholder influence, and how AI is transforming operations. AI is just another tool for operational efficiency Highlights * Career transitions within operations roles * Influence and stakeholder management in ops * The impact of AI on operational efficiency Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E22
June 17 · 44 min
Product Opscast Episode 22: Better Decisions with AI
In this episode, Graham Reed and Antonia Landi chat with Faith Forster as she shares insights on how AI is transforming product decision-making, the importance of strategic context, and practical ways to leverage AI for better product outcomes. Discover how to build guardrails, improve discovery, and make smarter decisions in a fast-paced AI-driven world. Absence of information leads to poor decisions Highlights * AI’s impact on product decision-making * Building strategic guardrails for AI use * Improving product discovery with AI * The importance of context and data in decision-making * Creating a Makers Manifesto for AI in product management Learn more about Discoveree and the Makers Manifesto mentioned in this episode. We’ll be lining up a dedicated episode on the Makers Manifesto soon too! Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E21
June 3 · 49 min
Product Opscast Episode 21: The Research Engine
In this episode, Graham Reed and Antonia Landi chat with Julian Della Mattia; user insights manager at DuckDuckGo and author of Building the Research Engine, sharing insights on establishing effective research operations in organisations. The discussion covers how to start research practices from scratch, building a research engine, and integrating AI responsibly into research workflows. Good research takes time, but quality matters Highlights * The Importance of Building Research Practices * Navigating Research Challenges in Organisations * The Role of AI in Research * Research as a Validation Tool * The Dynamics of Research and Decision Making * Navigating Research Challenges in Product Management * Building Effective Research Practices * Creating a Research Flywheel * Maximising Research Outputs * Cultural Shifts in Research Practices Check out more of what Julian does, and get his book now: Competition Time!For the chance to win a copy Julian’s book, Building the Research Engine, complete our Product Ops Confidential Subscriber Survey, which includes telling us your biggest takeaway from this episode! Complete this survey by Friday 12th June (12:00 UK time). Even if you don’t want to enter the draw, please complete the survey and help us improve both the podcast and newsletter! Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
May 20 · 54 min
Product Opscast Episode 20: Human in an AI World
In this episode, Graham Reed and Antonia Landi chat with Caroline Clark; Product coach, mentor and space enthusiast (very much close to Graham’s heart!). She shares her journey and discusses the impact of AI on careers and organisations. They discuss strategies to build confidence and foster community in the era of rapid technological change. There is a lot of heart in this episode! Highlights * AI disruption and organisational impact * Building confidence through practice and community * The role of product ops in transformation * Reframing identity and roles in the age of AI * Strategies for learning and experimentation with AI Check out more of what Caroline does via her website and published some great content on her substack Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E19
May 6 · 47 min
Product Opscast Episode 19: The Decision Stack
In this episode, Graham Reed and Antonia Landi welcome Martin Eriksson; well-loved product expert, co-founder of Mind the Product & Product Tank, and serial author, to discuss his latest book, The Decision Stack - a mental model for aligning organisational strategy, decision-making, and communication. He shares the journey that led him to writing the book, the importance of clarity, principles, and continuous alignment in product and company strategy. “Connect strategy to daily decisions” Highlights: * The five questions of the Decision Stack * The role of principles in decision-making * Communication and alignment in organizations * Empowering teams through clarity * The importance of continuous strategy review Read Graham’s review of The Decision Stack too: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
April 23 · 45 min
Product Opscast Episode 18: First Principles Product Ops
In this episode, Graham Reed and Antonia Landi welcome long-time peer & well-loved Product Ops pioneer, Hugo Froes - formerly at Farfetch, Olx and now into the consulting world - to chat about First Principles Product Ops. Hugo shares insights on first principles thinking, the importance of small incremental changes, breaking down organisational silos, and aligning product strategies with business goals. Overall, the importance for both product and product ops professionals to carve out that time to pause, step back, breathe and really consider the value in what is being discussed, planned and worked on. Ask why you're doing this, at every step. Highlights: * First principles thinking as a foundational approach * The importance of small, incremental changes over large overhauls * Breaking organisational silos for better collaboration * Aligning product work with business objectives and metrics * The role of leadership and incentives in fostering innovation Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
April 8 · 45 min
Product Opscast Episode 17: Product Leadership Operating System
In this episode, Graham Reed and Antonia Landi chat with Stephanie Leue, a seasoned, well-respected product expert, formerly at PayPal, Contentful, Doodle and now at Ringier, to explore the complexities of product leadership. They discuss the competing forces that product leaders face, the importance of self-confidence, and the critical role of product operations. They delve into the challenges posed by AI, the need for collaboration over education, and the evolving expectations of product leaders in a rapidly changing landscape. “Product leaders are herding cats on steroids!” Highlights: * Product leadership is influenced by multiple competing forces. * Self-confidence is essential for effective leadership. * Frictions exist at all levels of leadership, not just CPOs. * Product Ops plays a crucial role in bridging gaps between teams. * AI introduces new challenges and opportunities for product leaders. * Collaboration is more effective than trying to educate stakeholders. * Product leaders must adapt to reactive and chaotic environments. * Establishing strong relationships is key to successful product leadership. * The mindset of product leaders must shift from being a bottleneck to enabling teams. * Understanding the unique dynamics of each organisation is vital for success. PS: Graham had a couple of technical difficulties during this episode (he blames the inter-web!), which resulted in a couple of jumps in editing. Our apologies… You would never believe we worked in technology! Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E16
March 25 · 50 min
Product Opscast Episode 16: Product Ops - Guardians of the Strategy
In this episode, Graham Reed and Antonia Landi sit down with their mutual friend Marielle Velander, Product Portfolio Manager at N26, to discuss the continued evolution of Product Operations. Marielle shares her unique background in anthropology and how it informs her approach to Product Ops. They examine the importance of establishing Product Ops as a strategic function within organisations, the evolution of the role over time, and the necessity of building trust and effective communication with leadership. They also delve into the challenges of navigating transition points in product operations, the significance of using C-suite language (‘nicely’ put by Graham in the episode!), and the responsibilities of Product Ops in relation to strategy ownership. “Product Ops needs a seat at the table.” “We need to safeguard the strategy.” Highlights: * Product Ops must establish itself as indispensable. * Building executive trust is crucial for product operations. * The role is evolving and becoming more recognised all the time. * Navigating transition points is a key challenge in Product Ops. * Effective communication with leadership is essential for success. * Product Operations should think ahead to align with the company strategy. * Using C-suite language can enhance communication with leadership. * Trust and accountability are vital in Product Ops. * Empathy is important in building relationships across teams. Be sure to read the Product Ops Manifesto, mentioned in this episode Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E15
March 4 · 48 min
Product Opscast Episode 15: The Answer's In Your Data
In this episode, Graham Reed and Antonia Landi chat with Sean O'Neill, well-respected Product & Data leader, to discuss the critical role of data in product management. Sean shares his extensive experience at Amazon and Tesco, highlighting how data strategies can drive business growth and efficiency. They explore the importance of building a data-driven culture and the integration of AI and machine learning in decision-making processes. Sean shares some fantastic stories of transformation and tangible results seen through using data, as well as some insight into the inner workings at Amazon. “Data is the new moat” Highlights: * Data has always been at the heart of product management. * Teaching yourself SQL is still essential for product managers, even in the world of AI. * Understanding customer friction can drive better product decisions. * Data is the new moat for competitive advantage. * Engagement metrics are vital for assessing feature value. * Building credibility with stakeholders is essential for product teams. * Curiosity about data can lead to valuable insights. * AI should be used to solve specific problems, not just as a buzzword. Check our Sean’s article on Strategic Bets: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E14
February 18 · 46 min
Product Opscast Episode 14: Bridging the Product Data Gap
In this episode, Graham Reed and Antonia Landi dive deep into data with Timo Dechau, and discuss the critical role of data in product operations. They explore how to bridge the gap between product, data and business strategy, the importance of defining product performance metrics, and the need for collaboration between product, product marketing and data teams. The trio emphasises the necessity of context in metrics, the evolution of metrics over time, and the role of product operations in fostering a data-driven culture within organisations. “Understanding user behaviour is key” Highlights: * Product data must align with business strategy to yield meaningful insights. * Data teams often lack context, which hinders their effectiveness. * Product Operations can bridge the gap between product managers and data teams. * Defining product performance metrics is crucial for success. * Metrics should evolve with the business and its strategy. * Collaboration between product marketing and data teams is essential. * Understanding user behaviour is key to improving product performance. * Data should inform strategy, not just validate it post-factum. * Creating a culture of data-informed decision-making is vital. Check out Timo’s newsletter: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E13
February 4 · 50 min
Product Opscast Episode 13: Delightful Product Ops
In this episode, Graham Reed and Antonia Landi welcome Nesrine Changuel - Google, Microsoft and Spotify alumni, product expert and author of the brilliant Product Delight. They explore the concept of product delight, emphasising the importance of emotional connections in product management. Nesrine shares insights on how to create delightful products that resonate with users, the differences between B2B and B2C emotional motivators, and practical steps for implementing delight in product strategies. Also touches on fostering creativity and inclusivity in design, highlighting the need for emotional awareness in product development. “Delight is not a nice to have.” “We need to honour users’ emotions.” Highlights: * Product delight is essential for modern product management. * Emotional connections can significantly enhance user retention and revenue. * Delight should not be viewed as a luxury but a necessity. * Understanding users’ emotional motivators is crucial for product success. * B2B and B2C products require different emotional approaches. * Implementing a 50-40-10 guideline can help balance functional and emotional features. * Fostering a creative environment is key to innovation in product management. * Inclusive design considers the diverse emotional responses of users. * Delight can differentiate products in a competitive market. * Product managers should prioritize emotional aspects alongside functional requirements. Check out Product Delight on Nesrine’s website Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts What should the team discuss next? Share your thoughts about a future topic you love them to dive into… maybe you are even that guest to talk to. Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E12
January 21 · 44 min
Product Opscast Episode 12: Surfacing Bad Product Ops
We’re back in 2026 for more Product Ops chit-chat! In this episode, Graham Reed and Antonia Landi welcome David Pereira - expert product consultant, author of Untrapping Product Teams, and occasional Product Ops critical thinker! It was 3 years ago (we could not believe it) when David published some thoughts on Product Ops as it was at the time, which led Antonia and Graham to want to respond, which became the Product Opscast. The rest is history, and so what better way to start 2026 than to speak with David about what he feels is still true, what has changed, and dive into what good and bad Product Ops looks like. We discuss the evolution of product operations over the past three years, the importance of defining roles within product ops, and the challenges faced by product teams. Also on the agenda - the need for intentionality in product operations, the responsibility of leadership, and the significance of understanding organisational dynamics. David shares insights from his book and highlights the importance of facing reality in product management, ultimately advocating for a strategic and measurable approach to product operations. “You can't change everything at once” Highlights: * Intentionality is crucial in product operations to drive change. * Leadership plays a key role in enabling product teams. * Understanding the context of product operations is essential. * Bad product operations can hinder team effectiveness. * It’s important to prioritise challenges and tackle them one at a time. * Creating time to think is vital for effective leadership. Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E11
Dec 10, 2025 · 52 min
Product Opscast Episode 11: Product Ops Q&A #1 with Antonia, Graham & Guest Thor Mitchell
In this slightly different episode of the Product Opscast, special guest Thor Mitchell, CPO Exec-in-Residence at Balderton Capital and Ex-VP of Product at Miro, flips the narrative and asked our hosts Graham Reed and Antonia Landi all about Product Ops, particularly around its partnership with product leadership and the strategic role it must play in getting teams to build better products. Thor talks us through his time at Miro (with podcast alumni Thorsten Lowenberg - see that episode here ) and how his experiences with Product Ops changed his life. This was a lot of fun, but shone a bright light on the importance of leadership support and buy in. “Product Ops changed my life” Highlights: * Product Ops can significantly enhance team productivity. * Effective measurement of Product Ops success is crucial. * Leadership support is essential for Product Ops to thrive. * Balancing tactical and strategic responsibilities is key. * Product Ops should not just focus on ICs but also support leadership. * Delegation is a critical skill for product leaders. * Understanding organisational needs is vital for Product Ops. * Process should enhance, not hinder, product development. * Product Ops can, and does, influence organisational culture and communication. * Building better products is the ultimate goal of Product Ops. Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E10
Nov 28, 2025 · 49 min
Product Opscast Episode 10: Emotional Intelligence (EQ) in Product
In this episode of the Product Opscast, Graham Reed and Antonia Landi discuss the importance of emotional intelligence in product leadership with special guest Pippa Topp. They explore how self-awareness and understanding others can enhance team dynamics, the role of psychological safety in fostering open communication, and the significance of authentic leadership and self-belief. The (spicy) topic of calling out the challenges of balancing business demands with emotional intelligence is covered, as is transforming organizational culture, and the necessity of product PR to highlight the human aspect of product management. This one is an emotional rollercoaster! “Authentic leadership requires self-discovery” Highlights: * Emotional intelligence (EQ) starts with self-awareness and understanding others. * Psychological safety is crucial for open communication and team dynamics. * Defensiveness in teams can be managed through EQ. * Authentic leadership requires self-discovery and confidence. * Transformational roles, such as Product Ops, need support and clarity to succeed. * Building connections fosters a positive work environment. * Human interactions are essential in scaling businesses. * Emotional intelligence can lead to sustainable impact in organizations. * Product PR helps in showcasing the value of product teams. * Self-belief is foundational for effective leadership. Resources Mentioned: Emotional Intelligence - Daniel Goleman Dare to Lead - Brene Brown The Call to Courage - Brene Brown - Netflix Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E9
Nov 25, 2025 · 48 min
Product Opscast Episode 9: All About Communication
In this episode of the Product Opscast, Graham Reed and Antonia Landi discuss the critical role of communication in product management with special guest Jake Brereton, COO of LaunchNotes. They explore Jake’s journey through Atlassian, the challenges of effective communication in scaling organisations, and the importance of understanding audience needs. Also on the agenda: the impact of poor communication on business outcomes, strategies for celebrating successes and learning from releases, and modern product conversations wouldn’t be completed with discussing the role of AI in product management. Highlights: * Communication is fundamental to life, not just business. * Understanding audience needs is crucial for effective communication. * Timing is key in product communication. * Celebrating successes helps reinforce team morale and transparency. * Effective communication strategies can enhance customer engagement. * Poor communication can lead to missed opportunities and revenue loss. * AI can assist in communication, but cannot replace the human touch. * Product managers must communicate clearly and frequently. * Referencing company strategy in communications fosters accountability. Resources Mentioned: Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
Nov 14, 2025 · 15 min
Product Opscast - Resource Launch Special: Measuring Product Ops
In this resource launch special of the Product Opscast, Graham Reed interviews podcast alumni Jana Debusk about the launch of her collaborative framework for measuring Product Operations. It is a pleasure to partner with Jana Debusk to bring this resource to you (Let’s be honest, Jana did all the work, we’re just publishing!), a resource that will continue to evolve as more and more is learnt about measuring ourselves and our teams in the Product Ops profession. Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe
S1 · E8
Nov 12, 2025 · 49 min
Product Opscast Episode 8: Roadmapping: A Living Process
In this episode of the Product Opscast, Graham Reed and Antonia Landi chat with friend and fellow podcaster Justin Woods, founder of Roadmap Heroes, to discuss the intricacies of product management and roadmapping. They explore the importance of strategic roadmaps, the challenges of ownership and communication, and the need for audience-centric approaches. Also on the agenda: continuous planning, collaboration across teams, the significance of discovery in the roadmapping process, and throughout everything, how Product Ops plays a key role in orchestrating teams to do all of this at their best. “This is about roadmapping, not just roadmaps…” Highlights: * Most companies struggle with effective roadmapping. * A good roadmap is a strategic artefact for communication and alignment. * Roadmaps should focus on problems, ideas, value, outcomes, and themes. * Different stakeholders often require different views of the roadmap. * The roadmap is not just for product teams; in fact, it is less useful operationally for product teams than anyone else. * Continuous planning and collaboration are essential for effective roadmapping. * Discovery and exploration should be celebrated just as much as delivery * Roadmaps should reflect both past learnings and future plans. * The job to be done for a roadmap varies by organisation and maturity. * Roadmapping is a process, not just a one-time artefact. Resources Mentioned: HEROES Framework Roadmap Audience Canvas Interpreting Roadmaps - Article Strategic & Delivery Roadmaps - Article Watch here on Substack, or listen on your favourite platform. We’re on YouTube, Spotify and Apple Podcasts Get full access to Product Ops Confidential at www.productopsconfidential.com/subscribe

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