Your Practice Manager Isn't Managing

I was on a scheduled call with a practice manager. Booked in advance, in the diary, a proper conversation about how her practice was running. In forty minutes, she was pulled away three separate times — a payment terminal, a patient question, a printer. She was excellent at her job. That's what makes this episode worth your time. Because she solved every problem that came to her that day, and not one of them was hers to solve. The obvious read is that she's overloaded and needs help. The real diagnosis is something else entirely, and it explains why this problem gets worse the better she is at her job. If you're an owner, this episode will tell you what you're actually paying for. If you're a practice manager, you've probably been interrupted twice since you started reading this. Curious how your own practice stacks up? Take the free Practice Pulse Diagnostic: https://forms.gle/9aGnZfMK6ubVrHGx5