The DEX Show: A Show for IT Change Makers

Nexthink

The DEX Show (Digital Employee Experience): A Show for IT Change Makers is dedicated to IT professionals looking to advance the industry by leaps and bounds. IT is changing—you know it, and so do we—and without a healthy dose of curiosity about how the future of IT will affect employee experience of entire companies, traditional workers will be left behind.
If you see IT as more than the basement-dwelling, plumber cliche it’s so often portrayed as, this is the podcast for you.
Each episode will feature topics such as digital employee experience, IT infrastructure, end user experience management (EUEM), IT analytics, virtualization, the future of work, and more.

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23 episodes
weekly
Avg 34 min
English

Episodes 23

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September 8 · 41 min
The Road to DEXOps: Nexthink’s Navigator Framework | Scott Vessey
Increasingly, DEX is about more than measuring performance: it's about changing the way organisations operate. In this episode, Scott Vessey, Technical Services Enablement & Transformation Manager in Nexthink’s Customer Outcomes team, explains how...
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September 2 · 28 min
“Work Time Is Lifetime”: Why DEX Must Make Work Better | Nina Kohl-Haefke
“Work time is lifetime.” It’s a German saying that perfectly captures Nina Kohl-Haefke’s philosophy (and ours) on Digital Employee Experience: if we spend so much of our lives working, technology should make that experience better. On today’s episode,...
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August 25 · 36 min
EXCLUSIVE: Inside HBR’s New "AI Acceleration Gap" Report | Darren Wright
What happens when AI adoption moves faster than IT can govern it? Former Honeywell VP of IT Darren Wright joins Tom for an exclusive look at Bridging the AI Acceleration Gap, a new report from Harvard Business Review Analytic Services sponsored by...
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August 18 · 27 min
The DEX Value Engine: Inside Nexthink Professional Services | Bryan Hunter
What happens when DEX experts work directly with customers to turn complex problems into practical solutions? Bryan Hunter, Consulting Senior Manager in Nexthink Professional Services, joins the show to reveal where the rubber really meets the road....
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August 12 · 32 min
AI Natives Don't Exist Yet: The New Career Reality | Mervyn Dinnen
What happens to careers, talent and employee experience when AI starts rewriting the rules of work? Author, analyst and HR thinker Mervyn Dinnen joins The DEX Show to explore the changing relationship between technology and people, from Gen Z entering...
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August 5 · 31 min
Workplace UTOPIA: What Would the Perfect Future of Work Look Like? | Reality Bites
What would the workplace look like if we designed out the pointless meetings, performative busyness and endless administrative work? In this Reality Bites episode, the panel takes a recklessly optimistic journey into “Workplace UTOPIA,” imagining a...
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July 27 · 30 min
AI, Risk & Reward at Aon w/ Simon Sankey & Laura Reeves
As organizations race to adopt AI, how do they balance innovation with governance, employee trust and long-term business value? Laura Reeves rejoins the show alongside Simon Sankey, Senior Director of User Experience at Aon, to explore how Digital...
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July 20 · 36 min
Creative DEX at Qualcomm: Scaling Innovation with Nexthink (w/ Christopher Ord & Seth White)
Qualcomm has long been one of Nexthink's most innovative customers, using Digital Employee Experience data to support everything from proactive IT to the development and rollout of its own Snapdragon-powered devices. In this episode, Senior Staff IT...
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July 14 · 25 min
The Magic Quadrant and the Hardware Reckoning: DEXOps 1:1 w/ Scott Pope
Rising device costs, new AI workloads and changing employee expectations are forcing organizations to rethink how workplace hardware is managed. Scott Pope, Director of Value Advisory Customer Outcomes at Nexthink, returns to explore how DEXOps is...
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July 6 · 29 min
⚽ 🌍 World Cup DEX Report EXCLUSIVE: How Streaming Impacts *Your* Digital Workplace
What happens to your digital workplace when millions of employees stream the biggest sporting event on the planet? In this World Cup special, Mike Lovewell and David Adelman unpack Nexthink's exclusive World Cup DEX study, revealing how live football...
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July 2 · 37 min
Experience 26 Preview: DEXOps, Disney & the Future of DEX | Megan Brake & Mitch Trychta (Vizient)
Experience 2026 is heading to Orlando, and this special episode previews what attendees can expect from the year's biggest Digital Employee Experience event. Megan Brake, Head of Content at Nexthink, joins Mitch Trychta, Lead of Digital Employee...
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June 23 · 30 min
"Victory Lap" - GARTNER DEX MAGIC QUADRANT SPECIAL ft. Andrew Robertson
Fresh off another standout Gartner Digital Employee Experience Magic Quadrant, the DEX Show takes a (hopefully) well-earned victory lap with Nexthink analyst relations leader Andrew Robertson. Andrew joins Tom, Oriana, and Dina to unpack Nexthink’s...
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June 17 · 41 min
The End of the "Job" as We Know It! What's that mean for DEX?? Phil Kirschner Is Back
Phil Kirschner returns to The DEX Show to explore how AI is reshaping work far beyond productivity gains and chatbot hype. From hybrid work and organizational silos to employee experience and the future of jobs themselves, Phil argues that leaders...
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June 9 · 36 min
Deleting Em-Dashes 🤨 : REALITY BYTES AI WORKPLACE SPECIAL ft. HR Leader Gabi Tofani
In this Reality Bytes special, Tom and Oriana welcome Nexthink’s Head of Global Talent Success, Gabi Tofani, to explore how AI is reshaping workplace culture, learning, leadership, and employee experience. From measuring AI adoption and building...
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June 3 · 30 min
H.I.G. Capital CTO Luis Suarez: "The Missing Layer in AI Transformation? DEX!"
Luis Suarez, CTO at H.I.G. Capital, joins Tom to discuss how technology leadership is evolving from operational support to business enablement in the age of AI. Drawing on more than two decades at the global investment firm, Suarez explores AI as an...
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May 26 · 39 min
Future Solving with Brian Evergreen (Or: How to Escape those AI Career Jitters)
Brian Evergreen joins the show to challenge the fear-driven narrative around AI and work. Rather than treating the future as something coming for us, Brian argues that leaders and individuals should decide what future they want to create, then work...
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May 19 · 25 min
Reality Byes The Birth of Mobile DEX (Opening the Black Box)
On this edition of Reality Bytes, Dina and Tom welcome Rose Cicala, Director of Product Marketing, and Mile Djokic, Senior Product Manager, to discuss the launch of Mobile Experience — and what it means for the future of Digital Employee Experience....
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May 12 · 36 min
Rude AI Agents?!? An AMAZING LOOK Under the Hood @ Nexthink's AI Labs
In this amazing episode, Mohamed Kafsi (Head of AI Innovation, AI Labs) and Yassine Benyahia (Software Engineer V & Tech Lead) take us deep inside Nexthink’s AI Labs to explore the rapidly evolving world of enterprise AI agents. From coding...
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May 6 · 35 min
Total Experience: IoT, AI & DEX Beyond the Device w/ Patrycja Sobera
Patrycja Sobera, Senior Vice President and General Manager of Digital Workplace Solutions at Unisys, joins the show to explore why digital employee experience is expanding far beyond laptops, tickets and dashboards. She discusses the rise of “total...
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April 28 · 34 min
Vibe Coding, Dune & Staying Human: Sam Gantner Unfiltered
Sam Gantner is back on the show — but this one’s a little different. We skip our usual “state of the industry” conversation and get into what he’s thinking and postng about instead: experimenting with AI tools, building his own internal apps, and...
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Showing 1–20 of 23 episodes