
The People Behind the Hamsters and Other Stories of Downtime
Behind every catastrophic system failure is a room full of stressed-out people trying to fix it. Launched in 2021, the Downtime Project was a podcast run by two seasoned distributed system engineers, who dissected post-mortems published after notable outages. Today, those two engineers, Jamie Turner and Tom Kleinpeter join David Wynn on the Bug Bash podcast to talk about their collaboration and what they learned. The two Dropbox veterans look back at the war rooms of the internal incidents behind their service and others. We dive into the emotional toll of managing outages, why zero-blame cultures are mandatory for survival, and the stories that we only tell over beers years after the fact. And of course, AI worms its way into the conversation as well. It’s a look at the pride, the panic, and the people keeping real world services online, and the lessons we learn from going offline. And if you like conversations like this, you’ll want to join us at the first ever European edition of the Bug Bash conference, happening on September 30 in Copenhagen. Check it out at bugbash.antithesis.com The Downtime Project is still online, and you can find all 8 episodes on Spotify or wherever you get your podcasts. If you’re enjoying the Bug Bash podcast, you’ll probably enjoy the Downtime Project too.