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Tell Me Exactly

Tell Me Exactly

Tell Me Exactly is a Priority Dispatch Corp. podcast developed by our team of Protocol Experts. We cover Emergency Communications Center management, industry best practices, and tell you exactly what you need to know to be your best self in public safety.

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  • 21 episodes
  • monthly
  • Avg 30 min
  • English

Episodes 21

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  • Monday · 30 min

    Protocol 41: New Updates for Callers in Crisis

    This month, for Suicide Prevention Awareness Month, Meridith sits down with Darren Judd to explore the latest updates to Protocol 41: Callers in Crisis and discuss how it helps Emergency Dispatchers support suicidal callers. Tune in to hear why these changes matter for agencies, Emergency Dispatchers, and callers in crisis. Listen to Jim Marshall talk about the creation of Protocol 41 here. Learn more about Protocol 41 and activating it for your agency here.

  • August 24 · 31 min

    Everything You Need to Know About the Proposal for Change Process

    In this episode of Tell Me Exactly, Meridith sits down with Bryon Schultz to break down the PFC process from start to finish. Learn who can submit a PFC, how submissions are reviewed and implemented, what makes a strong proposal, and how agencies can play an active role in protocol evolution. Whether you're new to the process or looking to make a bigger impact, this episode delivers the practical guidance you need to get started. Submit a Proposal for Change Here.

  • August 3 · 24 min

    Building Protocol Specialists into Your Comms Center

    What happens when Emergency Dispatchers become protocol experts? Jasper County Emergency Services has developed a unique Protocol Specialist model to support their dispatchers across medical, fire, and police protocols. In this episode, Ellen Biesemeyer and Brandon McClintock discuss how the program works, the benefits they've seen, and lessons learned for other centers looking to implement a similar approach.

  • July 13 · 31 min

    Ambulance Services in the UK: How They Became a Full-Service Healthcare Provider

    From drivers to clinicians and transport to healthcare, Brian Dale and Louise Todd unpack the 40-year evolution of Ambulance Services in the UK and reveal how the profession transformed from a municipal transportation fleet into a university-educated clinical workforce at the heart of modern healthcare.

  • June 23 · 31 min

    When Seconds Matter: Active Assailant Response With and Without the Protocol

    Dana Heckman and Jessica Cales from Colorado Springs graciously share their experiences with active shooter incidences with and without the Active Assailant Protocol in place. They highlight the importance of the protocol, the Active Assailant Protocol training, and helping Emergency Dispatchers be prepared for whatever happens in the moment. Schedule an in-person or remote instructor-led Active Assailant training for your agency here.

  • May 11 · 44 min

    EMS Operations and Crisis Response in Qatar

    Join us for a very special conversation with DR. Andre Jones to hear about his experience working for the National Ambulance Service in Qatar. We talk with Dr. Jones about how EMS services in Qatar have adapted to regional conflict and managed one of the largest global events of our time, and how EMS services were managed during the World Cup.

  • April 13 · 27 min

    Happy Anniversary! A Walk Down Podcast Memory Lane

    For this very special episode, our hosts, Meridith and Bobby, join forces for the first time ever to look back on two years of Tell Me Exactly. From their favorite episodes to what they’ve learned through the years to their hopes for the future of Tell Me Exactly, Meridith and Bobby get into it all. Show Notes: How "Tell Me Exactly What Happened" Came to Be with Dr. Clawson QA: The Concept of Reasonableness with Brian Dale How to Create an Effective Policy for Gone-on-Arrivals with Brian Dale Everything About Medical Industry Standards with Brett Patterson and Darren Judd Everything About Fire Industry Standards with Mike Thompson and Jay Dornseif Everything About Police Industry Standards with Dave Warner, Jason Barbour, and Mark Von Behren

  • March 2 · 23 min

    The Evolution of EPD

    Guest host Bobby Benton sits down with Jason Barbour to talk about how the Police Priority Dispatch System has evolved from version 1 to now. From the difference between police protocols and medical to the most important updates he's seen in EPD over the years, you don't want to miss Jason's insights into the Emergency Police Dispatch System.

  • February 9 · 23 min

    Ask Me Anything Webinar: Overflow Questions for Fire

    We're back again with more overflow questions from our last Ask Me Anything Webinar. This time, Fire experts Gary Galasso and Ken Crumpler join Meridith to answer more of your burning questions about EFD.

  • January 21 · 29 min

    All About Dispatch Steering and Review Committees

    Jose Rodriguez and Allen Siorek join Meridith to lay out everything you need to know about Dispatch Steering Committees (DSC) and Dispatch Review Committees (DRC). What they are? How they differ? And how to use them most effectively are all answered here.

  • Dec 22, 2025 · 31 min

    Ask Me Anything Webinar: Overflow Questions for Medical

    There were so many great questions we didn't have time to get to during our Ask Me Anything Webinar, so today Meredith asks EMD Protocol Experts Gary Galasso and Darren Judd to answer a few more of your burning questions. References: Scene Safety In An Opioid Epidemic by Mike McEvoy

  • Nov 10, 2025 · 33 min

    How to Have a Successful QPR Implementation

    Meridith invites Leslie Janzen and Robin Chamberlain on the show to give a look at what happens during a QPR implementation, tips and tricks to help make it smooth, and pitfalls to avoid getting it off track.

  • Oct 27, 2025 · 31 min

    All About Emergency Dispatch Worldwide

    Ross Rutschman gives insight into how Priority Dispatch operates worldwide, how various agencies across the world implement the IAED's protocols, and the challenges he sees everywhere.

  • Oct 6, 2025 · 20 min

    What is a Compass Event?

    Have you been hearing about Priority Dispatch's regional Compass Events? Here's a look at what they are and how they work from the perspective of the experts who put them on and the attendees who go to them.

  • Sep 15, 2025 · 23 min

    All About the Protocol 41: Caller in Crisis User Experience

    Meridith invited Brandon Miller and John Ferraro to talk about their agencies' experience with Protocol 41: Caller in Crisis after having implemented it last year. Built to give Emergency Dispatchers and calltakers tools to better manage extreme mental and behavioral health calls, P-41 is giving dispatchers all over the US tools and language to help suicidal callers through their lowest moments.

  • Aug 25, 2025 · 28 min

    What is True to Q?

    Bryon Shultz joins Meridith to discuss the True to Q Facebook Group and the efforts his team makes to help answer questions from users like you every day.

Showing 1–20 of 21 episodes