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TechVibe Pittsburgh

Jonathan Kersting

Curious about Pittsburgh's growing technology and innovation industry and the opportunities it has for you? This podcast gives you a front-row seat to the companies, people, and institutions that are making Pittsburgh's tech industry thrive.

Discover the newest tech startups emerging from Pittsburgh; Meet dynamic entrepreneurs driving innovation and creating a rich landscape for tech company growth; and Stay on top of the latest trends from recognized industry experts and thought leaders.

Audrey Russo and Jonathan Kersting of the Pittsburgh Technology Council have interviewed thousands of tech entrepreneurs and business experts across the tPittsburgh region's tech and innovation ecosystem. Get an inside look at the companies, people, and trends that are making Pittsburgh a worldwide center of technology innovation.

Start by diving into Pittsburgh's tech ecosystem with a fan-favorite episode: "Meet the New Head of CMU's Machine Learning Department." Don't miss out—click to listen now!

TechVibe Pittsburgh is produced by the Pittsburgh Technology Council to explore the Pittsburgh region's technology, entrepreneurial and innovation ecosystem. Tune in Sundays at 6 AM 10 100.1 FM AM 1020 KDKA.

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  • 28 episodes
  • Avg 23 min
  • English
Counted on this page — what you have heard stays on this device, so it is not something the list can be paged by.
  • Yesterday · 25 min

    PaceSetters: How Woolpert Uses GIS + AI to Build Digital Twins, Indoor Maps & Smarter Utilities

    In this PaceSetters episode from the Pittsburgh Technology Council and TechVibe, host Jonathan Kersting talks with Jodie Gosselin of Woolpert, a geospatial-focused architecture and engineering firm founded in 1911, about Woolpert's growth in Pittsburgh following the Dawood Engineering acquisition and its global GIS organization. Gosselin explains what GIS (geographic information systems) is, how it adds geographic context to data, and how it's applied to real-world problems like indoor wayfinding for airports and network modeling for utilities, including scenario planning and customer impact analysis. She describes how AI is being used to clean and compare data, support system integrations, and enable readiness for digital twins, and highlights a GIS + AI hackathon with Esri. Gosselin also shares her career path into geography and her efforts to teach GIS to kids, including GIS Day classroom lessons and education initiatives. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • Yesterday · 21 min

    Empire of Lights: Building Data Centers With the Community, Not Around It

    Can Data Centers Earn the Trust of the Communities Where They're Built? Data centers are bringing billions of dollars in investment to Pennsylvania, but what does responsible development actually look like? On this episode of Empire of Lights, Brian Regli of Dynamo takes us inside the company's planned data center development in Springdale and explains why transparency, community engagement and accountability have to be part of the process from day one. Hit play to hear how Dynamo is approaching concerns around power, water and noise, why Regli believes developers must acknowledge the problems they help create, and how closed-loop cooling, third-party verification and local hiring can help establish a better model for development. He also explains why the industry needs to stop simply telling communities that data centers are good for them and start listening to what those communities actually need. It's a candid conversation about building the infrastructure of the digital economy while building trust at the same time. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • Friday · 20 min

    PaceSetters: How VSP Vision Uses AI, RPA & Eyefinity to Improve Eye Care Access and Patient Experience

    In this TechVibe PaceSetters episode from Huntington Bank Studios, Jonathan Kersting talks with VSP Vision leaders Emily Traupman and Kathleen (Kat) Lovett about how VSP—one of the nation's largest eye healthcare providers serving 80+ million members with 42,000+ private practice doctors and 700+ retail locations—uses technology to expand access to care and improve efficiency. Traupman shares how VSP applies UiPath robotic process automation and generative AI to automate repetitive work, testing, and test-script/data creation, and explores AI agents to further reduce manual effort. Lovett highlights Eyefinity practice management software, insurance/pre-authorization workflows, and AI Scribe to capture clinical notes so doctors can focus on patients, along with AI tools to help sales reps and AI-driven frame assortment, virtual try-on, and inventory optimization, including collaboration with Carnegie Mellon. They also discuss retinal imaging for broader health insights and VSP's mobile clinic providing free eye exams and glasses in Pittsburgh. The Pittsburgh Technology Council produces TechVibe to explore the region's technology and innovation ecosystem.

  • Friday · 37 min

    Empire of Lights: Turning Stranded Infrastructure Into Digital Opportunity

    Could Pennsylvania's Industrial Past Become Its Data Center Advantage? Across Western Pennsylvania, former power plants, steel mills and industrial sites still contain valuable infrastructure that was built decades ago. Kenneth Birkenstock of Nittany Digital Infrastructure believes those assets could play an important role in the region's digital future. On this episode of Empire of Lights, Birkenstock explains the concept of stranded infrastructure and why reusing existing industrial sites can make more sense than developing farmland or previously untouched property. Hit play to hear why NDI starts with community conversations before development begins, why Birkenstock says transparency is an obligation for developers, and why expectations around noise, water, power and infrastructure should be clearly defined and put in writing. He also explores how data center investment could become the first domino in broader community revitalization, creating opportunities for skilled trades, manufacturing and additional development. It's a fascinating look at how old infrastructure could find an entirely new purpose. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • Thursday · 28 min

    PaceSetters: Matt Beale on 50 Years of Daedalus, Industrial Design & Engineering in Pittsburgh

    Jonathan Kersting interviews Matt Beale of Daedalus on TechVibe's PaceSetter series about the Pittsburgh-based industrial design and product development firm's nearly 50-year history and evolving, multidisciplinary approach. Beale explains Daedalus' work across robotics, energy, healthcare, medical devices, and safety, and how the team shifted to include more engineers than designers as projects require full execution from concept to done. He recounts roots tied to Westinghouse-era companies and long-running client relationships including Medrad (now Bayer), Automated Healthcare (now Omnicell), Fresenius Kabi (formerly Renal Solutions), and Industrial Scientific. Beale describes how Daedalus plugs into client teams, supports startups from programs like AlphaLab Health and Robotics Factory, leverages university expertise when needed, and increasingly uses AI and machine learning while protecting confidentiality and preventing errors. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • Wednesday · 31 min

    PaceSetters: Andrew Moore on Love Lace Building Investigative AI in Pittsburgh That's 100x Faster

    Jonathan Kersting of the Pittsburgh Technology Council's TechVibe interviews Andrew Moore of Lovelace AI about why Pittsburgh is a place to "build something that works" versus the Bay Area's "big splash." Moore explains Lovelace AI's name (Ada Lovelace) and its focus on investigative AI that brings together massive amounts of evidence to answer complex, chain-of-reasoning questions. He describes a "context engine" that sits between an agent and vast data sources to rapidly identify relevant information, run probabilistic reasoning, and maintain secure, traceable sourcing. Moore says Lovelace matched the quality of Google Gemini Deep Research while using tens of thousands of tokens instead of millions, and shares efficiency gains that cut an inference from about $7 to under one cent on a two-year-old server. The discussion covers applications in financial crime, national security, safety, and disaster response coordination, and highlights Pittsburgh's mix of infrastructure and mathematical engineering talent. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • Tuesday · 23 min

    PaceSetters: MESCIUS Powers AI-Powered Spreadsheets, Developer Tools, and Saving Time with SpreadJS

    Jonathan Kersting of the Pittsburgh Technology Council interviews Chris Bannon of MESCIUS on TechVibe Pace Setters about the Pittsburgh-rooted company's evolution from ComponentOne to GrapeCity to MESCIUS and its mission of building developer tools—charts, data grids, spreadsheets, reporting, and document services—that "sell time" by accelerating application development. Bannon explains why spreadsheets remain central to business-critical decisions despite attempts to move away from them, and how AI assistants layered on spreadsheets can build pivot tables, analyze trends, and answer questions quickly without deep Excel expertise. He shares MESCIUS's work adding AI features to SpreadJS and using AI to generate reports, plus an MCP server that gives coding agents deep knowledge of MESCIUS APIs and best practices to speed development and improve results. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • August 23 · 22 min

    Pittsburgh's Gecko Robotics on Building Technology That Works in the Real World

    What happens when you stop building technology for the lab and start building it for the people working in some of the toughest environments imaginable? On this episode of TechVibe Radio, Gecko Robotics founder and CEO Jake Loosararian joins Pittsburgh Technology Council President and CEO Audrey Russo for a wide-ranging conversation about entrepreneurship, industrial innovation and why Pittsburgh gives Gecko a powerful advantage. Loosararian traces Gecko's roots back to a Pennsylvania power plant, where he saw workers risking their lives to inspect aging infrastructure with outdated tools. That experience sparked an idea: build robots that can go where people shouldn't have to, gather critical real-world data and help companies understand the health of the physical assets around them. From there, the conversation gets especially interesting. Loosararian explains why he turned down Silicon Valley investment that would have required Gecko to build its technology in a lab, arguing that companies solving physical-world problems need to stay close to their customers and collect real-world data. That philosophy ultimately helped keep Gecko rooted in Pittsburgh. He also delivers a provocative take on SBIR grants, warning entrepreneurs not to confuse grant funding with genuine customer demand, and details how Gecko's commercial traction helped pave the way for major work with the U.S. Navy. And perhaps most importantly, Loosararian lays out a bigger vision for Pittsburgh: a city that builds and scales category-defining companies instead of simply serving as an outpost for companies headquartered somewhere else. It's a fast-moving conversation about robotics, AI, infrastructure, defense, entrepreneurship and what it really takes to build technology that works when the stakes are real.

  • August 17 · 37 min

    What Is Your Business Really Worth? Pittsburgh-based Fragasso on Equity, Value and the Exit

    What is your business really worth, and are you building it to thrive without you? Fragasso Financial Advisors' Christine Robinette and Bryan Reft join TechVibe to unpack equity compensation, ESOPs and the fundamentals of smart exit planning. They explain how ownership strategies can help attract and retain great employees, why founders need to understand both the wealth gap and value gap, and how factors like leadership depth, customer concentration, documented processes and company culture can dramatically impact what a business is worth. Hit play for practical insights on building value now, reducing risk and creating more options when it's finally time to step away. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and entrepreneurial ecosystem.

  • August 9 · 22 min

    Defense, AI and the Future of Pittsburgh Technology

    What happens when Pittsburgh technology companies get a direct path to defense leaders, investors and potential partners? Pittsburgh Technology Council President and CEO Audrey Russo headlines TechVibe Radio for an inside look at Sen. Dave McCormick's Defense and Innovation Summit, where approximately 40 Council member companies connected with decision-makers from government, the military and industry. Audrey explains why the summit's emphasis on collaboration could help Pennsylvania companies move beyond pursuing opportunities alone and begin building stronger teams capable of winning major defense contracts. The conversation also offers an early glimpse at findings from the Council's upcoming State of the Industry Report. One emerging trend demands attention: employment in the information technology cluster declined 5.5 percent over three years, while average wages increased more than 23 percent. Audrey and cohost Jonathan Kersting explore what those numbers could mean for talent, economic inclusion and Pittsburgh's opportunity to lead in robotics, physical AI and advanced technology. Plus, get a preview of TechVibe's upcoming Tech Pacesetters interviews featuring companies and leaders shaping Pittsburgh's next technology chapter, including Andrew Moore and Lovelace AI. The episode closes with a line that perfectly captures the region's innovation DNA: other places may build something flashy, but in Pittsburgh, you build something that works. Hit PLAY for defense opportunities, fresh industry intelligence and a front-row seat to the people building Pittsburgh's technology future. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • August 7 · 12 min

    Pittsburgh Tech Community! Can You Help Jamie's Dream Team Dream Bigger?

    Jamie Ward has spent more than 20 years making dreams come true for people facing life-threatening illnesses, serious medical needs and extraordinary challenges. Through Jamie's Dream Team, she and her team have impacted more than 30,000 individuals, providing everything from dream experiences and bedroom makeovers to housing, food, basic necessities and support for families navigating some of the toughest moments imaginable. But in this episode of TechVibe Radio, Jamie has a dream of her own, and Pittsburgh's technology community may be able to help make it happen. Jamie's Dream Team is looking for technology expertise that can help the organization operate smarter, reach more families and scale its impact. That includes help with IT infrastructure, moving servers, email and database systems, social media, digital collaboration tools and practical ways to use AI to streamline everyday work. Jamie says she wants someone who can help her understand AI and identify tools and processes that could make things easier for her small team. The need is especially timely after Jamie's Dream Team lost access to a Facebook presence that had built roughly 19,000 followers, forcing the organization to essentially restart its social audience from scratch. So consider this episode an APB to Pittsburgh's tech community: If your company can donate expertise, volunteer hours, IT support, AI guidance, database help, social media assistance or other technology services, Jamie's Dream Team could put those capabilities to work helping more people. Hit play to hear Jamie's remarkable story, meet her daughter Daisy, learn how Jamie's Dream Team is changing lives, and discover how a little bit of technology expertise could help this organization create a whole lot more smiles. Contact Jamie at jward4617@icloud.com.

  • August 3 · 31 min

    Pittsburgh's Angela Domhoff Helps Businesses Survive Their Own Growth

    A great idea can launch a company. Smart operations keep it from flying apart when growth hits the accelerator. Angela Domhoff, founder of Advantage Operations, joins TechVibe to explain how entrepreneurs and business leaders can turn their vision into a sustainable, scalable operation. Drawing on more than 25 years of healthcare and corporate leadership experience, Angela shares why nearly anything can be "operationalized" when you clearly understand where you are, where you want to go and the systems needed to connect those two points. Angela also takes us inside her leap from a successful corporate career to launching Advantage Operations, where she provides fractional operational leadership to companies that need executive-level expertise without the expense of hiring a full-time COO. She explains why rapid growth can overwhelm an unprepared business and how better workflows, policies and planning can help companies scale without overhiring, crushing their budgets or creating chaos. The conversation also cuts through the AI hype. Angela believes AI can eliminate repetitive operational "noise," but only when companies first understand their workflows, people and processes. Dropping AI into a broken operation without that groundwork, she warns, can create expensive new problems instead of solving old ones. Hit PLAY to: Prepare your company for growth. Learn why winning a big contract or experiencing a sudden surge in demand can become a serious threat when your operational foundation is not ready. Get practical entrepreneurial advice. Angela offers candid guidance on managing expectations, protecting cash, structuring your days and resisting the urge to spend ahead of actual revenue. Understand where AI really fits. Discover how AI can remove repetitive work, improve efficiency and free employees for higher-value tasks without automatically replacing them. See why human skills still matter. Angela previews her work with the Pittsburgh Technology Council's LAUNCH program, where she teaches students how empathy, listening, collaboration and meaningful communication can become career superpowers. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh, technology and entrepreneurial communities.

  • August 2 · 22 min

    Is AI making Hiring Faster, or Simply Making It Harder to Know Who Is Real?

    Jen Frazier of Prequel Solutions joins Jonathan Kersting on TechVibe to explore how artificial intelligence is reshaping resumes, interviews and candidate assessments. While AI can streamline parts of the process, it can also inflate qualifications, help candidates generate interview responses in real time and cause strong applicants to be overlooked by automated screening tools. The result is a hiring landscape where human judgment, verification and a well-designed process matter more than ever. Listeners will learn three key takeaways: Why AI can add risk instead of speed. AI-generated resumes and automated screening can weaken the traditional signals employers use to evaluate candidates. How to verify that skills and experience are authentic. Frazier explains why assessments, interviews and candidate validation must work together rather than operate as isolated checkpoints. How a focused hiring process saves time and money. Companies do not need six interviews and endless hurdles. A thoughtful three-step process can improve confidence, accelerate decisions and reduce the costly consequences of a bad hire. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • July 27 · 24 min

    Stop Meeting. Start Solving: Makeway's Workshop as a Service Jumpstarts Digital Transformation

    Is your next digital project ready to launch, or is it trapped in a meeting about scheduling another meeting? Josh Lowery and Greg Cunneyworth of Makeway join TechVibe Radio to introduce Workshop as a Service, a fast-moving, highly structured approach designed to help organizations turn complicated ideas into clear, actionable plans. By bringing the right stakeholders into the room, asking deeper questions and challenging hidden assumptions, Makeway helps teams find alignment before they invest serious time, money and energy into a new website, touchscreen experience or digital transformation initiative. And these are definitely not ordinary meetings. Makeway's workshops can accomplish a surprising amount in just a few hours, giving teams a practical playbook, defined action items and renewed confidence in where the project is headed. The conversation also travels inside Makeway's world of immersive digital experiences. Josh and Greg detail an interactive lens-education kiosk created for America's Best, share emerging technology they discovered at InfoComm in Las Vegas and explain why the smartest screen is not necessarily the biggest or flashiest one. It is the screen that solves a real problem. Plus, get a sneak peek at a secretive new immersive experience being developed for a distillery along Kentucky's Bourbon Trail. We'll drink to that! Why Listen? Turn uncertainty into action. Learn how a focused workshop can uncover overlooked issues, align decision-makers and create a clearer path forward. Avoid expensive digital detours. Hear why strategic discovery can reduce assumptions, prevent project breakdowns and improve the odds of a successful transformation. Explore technology with purpose. Discover how touchscreens, interactive displays and immersive environments can educate customers, support sales teams and create measurable business value. Peek around the next digital corner. Josh and Greg share what is catching their attention in emerging display technology and how Makeway decides what is truly ready for clients. Produced by the Pittsburgh Technology Council, TechVibe explores Pittsburgh's technology and innovation ecosystem.

  • July 26 · 22 min

    Fork in the Road: How Pittsburgh-Based TerraVive Is Replacing Single-Use Plastic

    What if the fork you use for five minutes did not stick around for the next 500 years? Terravive Founder and CEO Julianna Keeling and President Joe Swider join Jonathan Kersting and Audrey Russo on TechVibe Radio to explore how the company is building a healthier, more sustainable alternative to single-use plastics. TerraVive manufactures compostable takeout containers, cups, cutlery, plates, films and other food-service products using materials sourced and manufactured in the United States. Keeling traces the company's roots from her early work developing a biodegradable blood-pressure cuff to TerraVive's expansion into the massive food-service market. Swider, a mechanical engineer, Navy veteran and serial entrepreneur, recounts how seeing plastic waste floating in the middle of the Atlantic helped spark his interest in the mission. The conversation digs into TerraVive's rapid growth, expanding healthcare applications, commitment to American manufacturing and relentless focus on customer service. The company has doubled its revenue in each of the past two years, tripled it the year before that and now supports more than 1,000 American jobs. Hit Play to get a: A fresh look at the plastic problem: Learn why TerraVive believes items used for only a few minutes should not remain in the environment for centuries. A Pittsburgh-powered growth story: Hear how Keeling's materials-science background and Swider's engineering and business experience combined to accelerate the company. Made-in-America innovation: Discover why TerraVive rejected advice to outsource overseas and instead built a domestic supply chain designed to create jobs and shorten lead times. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and business ecosystem.

  • July 20 · 16 min

    AI Is Changing Hiring: How to Validate Candidates and Reduce Risk

    Is AI making hiring faster, or simply making it harder to know who is real? Jen Frazier of Pittsburgh-Based Prequel Solutions joins Jonathan Kersting on TechVibe to explore how artificial intelligence is reshaping resumes, interviews and candidate assessments. While AI can streamline parts of the process, it can also inflate qualifications, help candidates generate interview responses in real time and cause strong applicants to be overlooked by automated screening tools. The result is a hiring landscape where human judgment, verification and a well-designed process matter more than ever. Listeners will learn three key takeaways: Why AI can add risk instead of speed. AI-generated resumes and automated screening can weaken the traditional signals employers use to evaluate candidates. How to verify that skills and experience are authentic. Frazier explains why assessments, interviews and candidate validation must work together rather than operate as isolated checkpoints. How a focused hiring process saves time and money. Companies do not need six interviews and endless hurdles. A thoughtful three-step process can improve confidence, accelerate decisions and reduce the costly consequences of a bad hire. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

  • July 19 · 22 min

    Hit Record and Go: Inside Pittsburgh-Based StudioMe's Content Creation Technology

    What if you could walk into a studio, hit record and walk out with a polished, multi-camera video ready to roll? That's the idea driving StudioMe, and TechVibe Radio gets a firsthand look at the technology making high-quality content creation faster, easier and a whole lot less intimidating. Keith Parish and Joe Leachko join Jonathan Kersting and Audrey Russo to talk about StudioMe's evolution from traditional video production to automated communication studios that handle cameras, audio and live switching in real time. They also dig into StudioMe's AI-powered Sidekick Coach, which can listen to a conversation, suggest questions and insights, highlight key moments and even score your podcast performance. Plus, hear why authenticity and consistency still matter more than the fanciest camera in the room and how two guys who met at the gym nearly 20 years ago ended up building technology that is changing how companies create content. Hit play. The cameras are already rolling! The Pittsburgh Technology Council produces TechVibe Radio to explore Pittsburgh's technology and innovation ecosystem. Transcript: StudioMe radio cut === [00:00:00] one. Fancy seeing you here, Audrey, in the Huntington Bank Studios. You know how excited I am every time I roll into these studios? I know. You're very protective of the studio. Very protective. I gotta tell you something, if anyone comes in here And he, I think he has like an alarm I do As soon as someone comes in, he, "Oh, what's up?" Yeah. "What are, what are you doing in here?" Don't touch that. "What are you-" We've had some incidents in the past. "What are you touch- what are you touching? What are you touching?" Exactly. That's, that's natural. I mean- Yeah. It's your baby. It's, it's our baby, and because we are talking to our friends from Studio Me here, Keith Parrish and Joe Lechko, who built the Huntington Bank Studios here for us. I know. We have upped our game, Audrey, like it is no one's business. Fantastic. I've gone from iPhones and 10-year-old cameras- You have ... patched up with duct tape and stuff to this full-blown studio where we are having the best conversations with everybody in Pittsburgh's tech sector. And I cannot wait to talk to these guys about... They do this for lots of people. I know. And they got so many things going on between videos they shoot, between their studios where people can come in and create their own content and [00:01:00] have high-quality stuff. We're lucky because we, they built us our own studio here. So we're gonna jump in and have a lot of fun today. So guys, welcome to the show. It's so great to have you guys here. And what does it feel like to be in your own creation here at the Tech Council? It feels weird. Does it feel weird? We're not used to this. We're used to being behind the camera and making this production happen and showing people what we have. But since we walked in, you've shown all the new things you have done inside of your own- Yeah ... part of the software that we built for you. It's just, it's, it's fun to see you make it yours. Cool. You know? Yeah. So- It's, it's always cool to see something that was, you know, just a, a blank canvas before. I mean, you had a table in here. It had... But you didn't have this, this nice background, the TV. And then to see it come together and, and look like a studio at the end of the day, and then to be actually like sitting here and having a conversation is pretty cool. Yeah. For sure. It's really cool. So let's set the stage. Tell everyone or tell us exactly, what's your pitch? So we always had envisioned that we wanted to make high quality content easy to [00:02:00] create for everybody, and we had to build a bunch of systems to make that happen for the general public or whomever we interact with on a video or photo shoot. We wanted to make that easier, easy, so media made easy no matter what it was. ~Keith and I met probably almost 20 years ago. Oh, this is a good story. I like this. Oh, let's hear it. In the gym, right? Yeah, yeah. This is, yeah. I like- Well, it, it's interesting. Yeah, so Keith and I met in 2000 something. By the way, this is our most asked question for some reason. Is it really?~ ~Everybody's interested in how we- How did you meet? ... how we met. How did you meet? Not about the business, but how did you guys meet? Yeah, exactly. Yeah. It's it was like almost 20 years ago. We met at a gym, and it was Market Square when it was Gold's Gym. Now it's a Taj. And I was in college still. He had just graduated college.~ ~When you see the same people in the same places, you say, "Hi." It's a friendly hi, that sort of thing. That's what it was. And we all came at the same time after, after school for me, I think after work for him. Became friends. Never really hung out, but he invited me to go to a bar one time with his buddies and everything to hang out.~ ~I was not 21 yet, so I couldn't go. So I said, "Listen, if there's a house party or something, you let me know." But it never happened, and I ended up moving across the city. And then I think it was, like, five years later or so, we run into each other at the Southside Gym at LA Fitness down there. And it was like walking past each other through the locker room or something.~ ~It's "Wait a second." And, and he- Where you been? You sound like frat boys telling this story "Yeah, we were at the gym." I love that. Yeah. "There was a bar." And, yeah. But I mean, keep in mind, this is 20 years ago. Yeah, it was, it was 2007, '8, just about. And yeah, so I, you know, he had just moved into a really cool house on Southside Slopes, and I was going into my career in architectural designer at an events company.~ ~And I was like, "I would love to come see your place. It s- looks super cool." And ever since then, we kinda hit it off as buddies and stuff, and knew that we had the same synergies, same morals, everything kinda fit together, and we knew that, we could probably build something together, too on a greater scale, something bigger than ourselves.~ ~And he had an idea. He wanted a, an itch to scratch, essentially, when it came to studios. He was already in, in video production and I didn't know anything about it then. So he said, "I'll pitch to you, and I'll convince you in one workout." Wow. So we went- In one workout? Okay. So we went back to the gym, and for an hour and 15, or whatever it was, he talked me through this idea,~ ~He has a lot of great aspirations toward it, and I had the public facing, 'cause I was more on the marketing side, more of an environmental side of things when it comes to building spaces, and he knew more the tech side, the knowhow and everything. So there was a lot of bouncing back and forth in between sets, you know, at the gym- I love it~ ~and, ... figuring that out. So- Pumping iron and building a business. We, we, we originally looked at a lot of other kinds of businesses to get into, and nothing really seemed to just fit us personality-wise. So I was like, "All right, is there something in our space that we can kinda get into?" And I'd always had this, this idea.~ ~Every time I'd go out on a shoot, I felt like I was doing the same setup every time for a talking head. It was like, you know, same lighting setup, same audio, same camera placement. I'm like, "Couldn't they just build a room that already does this?" And at the time that's more common nowadays, but at the time- Yeah~ ~everything was, like, meant for big productions, big crews, lots of equipment. It was expensive. You needed, your own insurance. And but there was, like, a whole new kind of media creator that was emerging- Yeah, the- ... and there wasn't a space for it ... it was coming together at the time- Yeah ... where, yeah, people were making their own content and so forth.~ Yep. And you're thinking of a space to allow anyone to do that. I mean, there's two sides of the business. We're known for the production work, but we're also known for our automated studios, which we're in right now. For those watching, if, if you wouldn't otherwise know, you might think there's a whole, crew in here working the space and, or, and then a, a whole post-production process. But it's doing everything in real time. And so that's what we've built now, and that's kinda what we're known for with our spaces. But originally it was, it was more just the concept of can we create a space that's easy to use for this new type of content creator that didn't exist before? But what's changed? What's changed since you sort of had this idea? 'Cause the technology- ... has just shifted. Yeah, since- It's almost 20 years ... well, yeah, I mean, podcasting has obviously blown up. These studios can be used for much more than podcasting. They're, they're just general communication [00:03:00] studios. But a, a lot of the use cases are for podcasts or interviews. And , that medium's, just taken off and, everybody's on their phones now. And I, I just, the media world has gone from,, producing like one high-quality video a year to now you just need content all the time. You can't produce something now and launch it in several months. It's gotta, it's gotta be high speed- Yeah ... to market, and that's what our studios are good at, is producing- And that's- ... content immediately. So, do you help companies think through that as well? Yeah. Because, I'm sure people still, there are still people who say, "Oh, I just do this kinda contrived, structured content- Yeah and I'll come here once a month." And there is- Once a quarter ... there is still space for both. There is? Yeah. So I, I don't wanna say ... I mean, we, we work on the 20-person, , larger productions as well. But that used to be the only thing, and now there's, there's much more. The pie's grown, and it's also been divided, to, to a lot more different variety. ~And so yeah, we help companies think through that, 'cause a lot of companies, ~I think COVID changed that a little bit for people- Good point ... where, where they lost square footage or it became empty and they didn't know what to do with [00:04:00] it. So we were thinking, if we helped COOs and people like that, utilize the square footage in their space. And we didn't know what was gonna happen, so you know, why, why not be productive in an empty space somehow? So you know, a lot of low-hanging fruit was low-hanging content that they needed to create all the time. And that has kinda changed the game from everybody, where I've seen posts that people post 30 to 40 times a day for their businesses. Oh, my God. And how are they creating that content? Exactly. How are they doing that? Wow. But yeah, so you know, e- even from then, companies getting into it just now still, they're like, "Well, I don't wanna spend all the money hiring the crews every single day to come in just to do an HR video or announcement video or leadership, thought leadership interview or a podcast or whatever." Why not be able to walk out of your office, walk across the hall into your full communication studio? Exactly. So we built a few in the the city here, and so that's what they do. They go in and they have different aspects of their business come in and create content for it, whether it's a learning management system or it's onboarding [00:05:00] videos or anything like that, they're creating it internally with their own team. ~And then we also have our team that can, log in remotely to help them produce it as well. So you know, they're saving costs, getting way more content out of it. So there's a win-win at the end of the day for people who invest in this. And it's interesting. When we first started this, we, we saw a lot more hobbyists.~ ~Now we're seeing a lot more business, and I, I feel like that's always the trend that you see with technology- Yeah ... is, the young kids are, adopting things early and then businesses kinda catch on a little bit later. They follow suit. But now we're seeing, you know, a lot more larger companies come in and rent our space or ask us to build them studios.~ Yeah. So do you help with the strategy? Yeah I'm a big company, I wanna do this I've been playing with it. Do you come in and actually- Yeah, we- ... help with the strategy? We typically w- we'll act as like an extension of their marketing team where we are, more on the, the video production aspect of it or you know, the studio aspect of it. I went to school for marketing. He's got a background in marketing, so we we can speak that language. , We understand kinda what , they need. But we also, mostly just listen. Some companies know more than others , on what they wanna achieve, and a lotta times, like we're just bringing their vision to life, and happy to do that. ~And then sometimes they, they want a little more guidance and direction in how they wanna go. And so what has surprised you over the years? What are some of the things that have surprised you? A lot yeah, a lot is, we were just talking about that earlier of we have pivoted so many times, and we've, we've had to pivot because of either the demand became great or the demand has shifted for video.~ ~I think it surprises every couple of years something new happens. Before we built studios just for people to come use them as a content creator space, and then when podcasting became greater, all those studios turned into podcast studios. So they went away from the traditional video and photo side of things.~ ~And then from there it became, "Well, I need to create more of this." Then we created a membership where you could come in for money off. Oh, nice. Okay You could come in as much as you wanted and give money off as you went. Okay. You know, that sort of stuff. Like a gym model. Basically like a g- yeah, like a gym.~ ~These are gym guys. Exactly. These are gym guys. Yeah, so like- A lot of inspiration there ... what surprised us sometimes too is we thought, and it, it happens from time to time, that the DIY movement was gonna keep going. It's still going, but people love having their hand held sometimes, or they love- having that kind of professional in the area somewhere that can tell them they're either doing good, they're not doing so good, that sort of stuff. Yeah. That came back tenfold of, "I don't wanna do it myself. I need somebody else to do it for me, and I'm scared to even figure it out." Like- Ah ... so that's where the automation came in, where it's like, "Okay, great."~ Yeah. Now we can put a, basically a virtual director in the room with you that's gonna be capturing things live. Yeah. We also noticed, what surprised us the most you, you surprise us too, is that people who didn't know what they were doing with the space now are experts in the space, and they understand how to use our software. Sometimes more than us sometimes. We're like, "Oh, they found something or they did [00:06:00] something," or they become more relaxed. We've helped people that started on the ground floor, didn't know what they were doing- Yeah ... then now charge people to be on their podcast in our space. You know? Yeah. So it's kind of cool. I've watched Jonathan grow up. Yeah. Yeah. So it's, it's kind of interesting. Even, just even in the last few months. Yeah. The whole point of this is to just have it so that the creator doesn't need to worry about the tech at all. They can just kinda come in and,, very easily set up- Yeah ... get a, get an episode recorded. Here's what I can attest to, this is something that I think really proves all the points. It all, it all gels with how I Run the Huntington Bank Studio here for all the interviews that Audrey and I do. I mean, we, we do about 200 interviews a year- ... all together, which is an insane amount of content. And in the olden days we weren't able to get video. Everyone wants a video now. So the idea that it's almost like it's a video studio first- I know, that's true ... not a podcast studio first is, is m- more the mind-changer for me. Because of course, we have a podcast, but we now video. But what's worked so well is the fact that you have this technology, which first off, these guys developed themselves. This is like- I know, I wanna talk about that. Yeah ... this is their technology, which we- we- but we'll jump into that in a minute [00:07:00] about- Yeah ... how you developed this. But it's very easy to use. You select your cameras, you v- dial in your shots, and from a content creation standpoint, I can literally interview somebody and have a video out the door clean in, a- under an hour. He jumps up with joy over that. Literally, literally that fast. He does. That's what blows my mind is the speed to market is insane, and the quality is even better. I've struggled for 20 years, like- Put a camera up. Oh, the white balance is not matching the other ca- Everything just looks kinda amateur. Mm. With all the automation you have set into this, I get crisp, clean line cuts. Like I'm not .. Back and forth, like I said, in no time. So we can create more content, the tech council, we can tell more of our members' stories. We can get different channels because it just makes us really excited- And we can do it- about this ... like instantly. Yeah. So if there's a matter at hand. Yeah. Yeah. Could be an issue- We, we can take care of it ... a policy. Yeah. It could be someone doing something really cool with the company. We can get it out there, like in no time. What I love about your story too is, and [00:08:00] we, we hear this a lot, where sometimes it's like talking to a blank wall when they've never created m- content before. They don't fully understand, , that it's not ... they're used to their phone where they just push a button and talk into their phone. But when you have multiple guests, multiple camera angles to, to set all those cameras up, know where to position them, and then how to layer all that together in post-production. Exactly. When you actually do it, then you realize, okay, it's, it's actually a lot more time-consuming than, than I want. Oh, yeah. Oh, yeah. Even, even if you, you know, have a video background, it's still nice to- have it all set up and ready to go. I dare anyone to go into Premiere and do a line cut. Yeah. Okay? Right. And do it in anything under an hour for a 20-minute video. Oh, I know. Think of the things that we've experimented with- Oh, absolutely ... and cameras and all that stuff- ... where we thought we were being so clever. Yeah, and it's okay, that- Yeah ... kinda worked- That, right ... but not so much. It didn't work. And the, the AI tools for post-production editing, like they're great, but this gives you a nice baseline. Like it gives you- Exactly ... a fully, edited together long-form podcast. When I say [00:09:00] edited, I don't mean if we swear it's gonna know to cut that out. But what it does do is it cuts between all the different camera angles, mixes all the audio gives you basically a fully baked, edited long-form version that you can then use these other AI tools to make short- Yeah reels out of it. And that's ex- exactly what I do each and every day. It's how I live my life right now, and it's just, it's been transformative for us. And that's why we're so excited to have you guys in our studio to be our guests, so we can tell your story about how you do this. And w- could we jump to the tech side of things? 'Cause this is the thing- Yeah, I want to. I, well- I wanna talk about like- This is- ... the future and what kind of tech you're using and- And these guys don't brag enough. They're very nonchalant- Yeah ... about this. First off- I mean, A, you guys put all this code together to actually make this happen and provide an interface that pretty much anybody can use, but there's also this secret thing. When you laid this on me, I was like, "Why didn't you tell me about this earlier?" Is the sidekick coach that you have- Right ... that we're using right now, that it listens to the conversation. Correct. It provides potential questions, it provides quotes and insights we can bring in if we want to. But what I love the most about it is when we're done, it gives me a podcast [00:10:00] score, and it goes through and it tells me- Oh, yeah where I can improve with pacing and engagement. Yeah. I get a transcription at the end. But this is something you're like, "Oh, yeah, we developed this thing." I'm like, "Oh, this is a powerful tool, man. This thing is, like- I know ... so cool." And you're like, "Oh, yeah, we, we built that." Yeah. So how'd you build this? What the heck? Yeah. I mean, it was something we actually tried years ago and the technology just wasn't there yet. Okay. It took too long. It, it would take, it would be three minutes behind your conversation just because- Ooh. Yeah ... that's how long it took for AI to transcribe and interpret, the speaking points. But now it's, it's pretty quick and you can also set how quickly it, feeds you things. And, and then the score at the end was just the way where after... I was on a couple podcasts and I'm like, "Man, I wish I knew how I did immediately, without needing to go around and show people the podcast and ask them, and, to have key moments and other parts of it highlighted. Exactly. So yeah, just kind of, it evolved over time and, and with the technology and what the technology allowed. But- So what's next? I think it's the AI side of things. We're always gonna pivot and be [00:11:00] malleable toward where the market goes as far as the production team. We think that's why we branched off and started a new business solely around this AI software, because people are gonna look for other efficiencies to either use their existing studios or that need this type of hardware- Yeah, good point. ... And software at the same time. Yeah. So we think that, I mean, our, our vision, our goal was always to have studios all over the US, whether it was a place we physically built or it was in an existing space, that we could help people, we could be a right hand person for them, you know, extension to them, to help them just create more content. It's basically giving them what we've had for 10 years now out in the open. Yeah. So do you have clients outside of Pittsburgh? We had we have one and had one in Boca Raton, Florida, had someone out there. Keith is flying out to Houston, Texas to build two studios out there for an oil and gas podcast company. Wow. And we have a few others- Yeah ... that are gonna be out out of the state soon, so. We wanna help you sell them. Yeah. We would love, [00:12:00] love you guys to help us. We wanna help you sell them. We need to get Keith a cowboy hat- Yeah ... 'cause he'll fit in just fine. Well, we'll get a T-shirt. Yeah, yeah. You'll get a T-shirt for the studio you make. ~We'll get a... Yeah, no. No, we'll need something more than T-shirts. But I, I mean, I'm just thinking of all the people who have their anchors in podcasts now, right? Exactly right, yeah. And what are they using, and how are they able to adapt the conversation in a dynamic way? Sometimes I'm surprised, and now you've seen people who do podcasts, and they're getting together.~ ~Yep. So, I follow what's her name, Brene Brown, Adam Grant, and Simon Sinek. Yeah. They're all getting together now. Yep. And they've been doing their own thing forever. It's, it's like an uber podcast then. Or they're doing- Yeah ... the uber thing. Thing, yeah. Right? Gotcha. And so I've been watching a few of them, and I'm wondering how are they laying all this out?~ ~Like how are they- Yeah ... laying the conversation out? So a lot of them, I mean, I, they, the talk shows are now being called podcasts, or they're on the cast and everything. It's kind of funny how- Yeah, whatever cast ... people are just changing lingo. Yeah. Exactly, yeah. So the talk shows are still happening.~ These conversations are happening. And they'll sometimes show behind the scenes of what's going on, and it's- Tons of cameras being set up with somebody on a switcher that's switching the cameras, and someone's thinking about audio. They've got a crew going, and why can't they use those guys elsewhere in their crew of doing something else- Right and let the cameras do the switching, let the audio being taken care of- Exactly ... let all that groundwork happen during the production for them, that they could use their skill sets maybe somewhere else, with their team. That's what we think this value comes to play, where now you're just making it more efficient, that people now can just think about their ideas instead of thinking- Yeah about the logistics of how the production should go. You're just bringing high quality to the people, like you said- Yeah ... media for the masses in, in that regard- Yeah ... which is just, like I said, it's so exciting to be able to have these capabilities. It's "Ah." Yeah. "Finally, we can tell clean stories." And it's, it's- Do, do you think that there's a shift [00:13:00] with pe- more people watching than more people reading? Oh, that definitely. Yeah. I mean, that's, that's- Does that happen? ... a shift that's happened th- years ago. I remember well, a lot of the pr- Am I, are you telling me that's old news? A lot of the productions- That's okay ... a lot of the productions we've been doing over the years have been companies taking their training manuals and turning them into videos, 'cause nobody's reading train- training manuals. That I know for sure. Yeah. Definitely. So yeah, we see that everywhere. I forget who I was talking to. Somebody else was just saying this recently, that nobody reads their newsletters or anything anymore, and it's all video. They'd rather a 30-second, one- Exactly. Yeah ... a 60-second video- Right. Yeah ... give me the rundown. ~Keep it moving. so it also too, it's been interesting. We've had a bit of shifts, too, of what Keith and I do in the business. Yeah. And he's really gravitated towards code writing himself, and he does it throughout all the days and evenings and mornings and-~ ~whatever times. All of his spare moments. Get a text at 3:00 AM. Any spare moments, yeah. Yeah, whatever moments he would be,, messing with the technology and everything. And we actually have a patent now , for the technology that we have as well. Awesome. Might be working on a couple more as, at the same time.~ All right. Very cool. So, but it's just enabled us to think differently about how content's going to be consumed or even produced, everyone's either watching it or they're listening to it. I find myself putting on a show on YouTube, just listening to the conversation and doing my thing throughout the day, you know, but not really watching what's going on. But still going back and forth to seeing- And listening and, yeah ... who's on, what's going on. Absolutely. You know, kind of checking back in, checking out. So I wanna switch gears just a little bit, 'cause I think I wanna make sure that we cover this, 'cause I think this is super important. Yeah. And we've been talking about a, our studio being built [00:14:00] and Stud.io you built for people, and, and these are an investment, without a doubt. And it's not always accessible to everyone out there. What is accessible is you have some amazing space in the old Paramount building where the new Stud.io Me HQ is.~ It used to be over in East Liberty Garfield part of town. You guys moved over. It's so funny, when I would tell people about Stud.io Me, they're like, "Oh, the place in East Liberty."~ ~I'm like, "Formerly." Yes. "They're over here now in the, in the Paramount building." But what I think is amazing is you have some studio space available that's very affordable, so you can come in and shoot your own content which I think is just so cool that you have this because it's a tremendous resource for Pittsburgh. Y- whether you're in tech, what, business, whatever it is, the ability for someone to come in and create quality content at an affordable price is pretty important, and have friendly people there and good coffee- Yeah.~ ~who show up, 'cause you got good coffee there. Snacks. And snacks. Yeah. All kinds of soft drinks. Yeah. We, that, that's always been a main staple. Obviously, the studio was derived off of renting spaces- With the snacks ... to the public. With the snacks, yeah. Yeah. With snacks. Yeah, so we got a much larger space.~ ~We probably, our space is probably three times the size of our last space, and we were in East Liberty for almost nine and a half years- Right ... so that's why people would know- ... us being there. Right. In fact, we had visitors yesterday that- Right there ... , they did a walk in and they said- Are you guys the same guys that own the one in East Liberty?~ ~I'm like, "Oh, that was, that was us. We just moved." It was tough because we, we merged two businesses. We rebranded. We got a new logo. We changed our name slightly. We got a new place to live, new colors and everything. Wow. So like- It was a big year ... we totally did a facelift and moved on, and we kinda lifted ourselves from that and moved, 'cause we needed the space.~ ~That's great~ ~With a public space over there people can use. But I always like to call the studios different flavors or themes. Yeah. And some of our clients see that the same. So they might have a deep emotional conversation. They'll go to one of our darker studios, or if they want a more peppy- Oh~ ~conversation, they'll go to one of the brighter studios. Oh, that's interesting. So we've seen people move around because they have that flexibility and that freedom to. Hmm. So- We should be thinking about that. Yeah. I think you guys need to install some mood lighting for us. Yeah. Yeah. We need some- Yeah~ Like I said- I love that ... what makes a, a great podcaster though? Come on, everyone's, everyone's a podcast. Honestly, I would say- What's a great- ... I think au- authenticity is a big one because that's, I mean- I think podcasts are, part of the reason they're so successful nowadays is that it, it is just an authentic conversation. Talk shows used to be very staged, very scripted, and very fake. I, I remember even the days when they switched from standard definition to HD, and they still had the old standard definition makeup, and you could see everybody Interesting. See how thick they put the makeup on people before, before talk shows. So I think people n- they're just hungry for authenticity, and podcasts are great because for the most part they are unedited, they're raw. They're just people having conversations, and I think that's what everybody's,, looking for. So I would say , if you wanna [00:15:00] do a podcast, consistency because a lot of people- That's the biggest they'll just do three, and then they kind of give up. Yeah. And it's like- That's the biggest thing I tell everybody- Yeah. But it's always the biggest ... is like you gotta be in it for the long haul. Right. It's not like you do it once and three months later you come back and do another episode. No, you gotta line it up. Yeah. Well, you know what's also cool in this conversation is that Jonathan and I love what we do. Mm. If that doesn't emanate... I mean, definitely- Yeah ... from him, but from me as well, right? 100%. And you know, you guys seem just happy and stoked to do that work, and that's sort of the magic, isn't it? ~That's always been the vision. It's kinda funny that when we started the studios, he had his video business that he was growing, and I was always in the design world as either a creative director or managing kind of like the creative team. And the vision was always just to get us completely focused on the thing that we started building.~ ~So the studio, for nine years, was always a passive thing on the side that ran itself, that we had the full team, we had the, the systems in place, and we always branched off and did our own things on either side of the business, but never came together. So that's why we did the merger, was every couple of years there's always this natural crossing of paths that has been happening with us.~ ~Yeah, so yeah, what pushed you over the edge to, to merge? What, Parrish Digital with, with Studio Me? Yeah. What was the story behind that? It was just- It was- Yeah ... it was the right time. I mean, w- th- this is, that was what we wanted to do in the first place, but- Okay ... they are two sort of different audiences, and we were just waiting to that point where the overlap was great enough to kind of pressure them together.~ You know, the timing was right in, in the market, and we wanted to scale both sides of the business and knew we could do that better- It's great ... together. I think it's fantastic. It was a natural... You could see it. The writing was on the wall, and every year something had changed with the studios, the technology. It was always a writing on the wall situation where even the folks that work at our studio or on any of our teams, they'll say, "Hey, isn't it time for... Maybe we should do this." I'm like, "We were just talking about it." Okay. So, everyone's mentality is the same a little bit, almost like a hive mind a little way. Nice. That they're all thinking that. So when it [00:16:00] came to- What did we do in the merger? One of our guys stood u- stood up. He goes, "So what's going on next?" He's "I can feel it. What's happening?" Yeah. And we're like, "We literally are talking about this now." And then today we celebrated one of our, our guys' 10 years with us. That's amazing. And yeah, he was our, he was our- That is... How cool is that? He was our f- one of our first studio managers, and now he works as a producer f- on the production side. But, , he... , what he said he loved about... 'Cause we were all reflecting on the, the last decade, and he said what he loves the most about our business is that he feels like we always get to the point where, you know, you... where Joe and I start feeling stagnation, and we're ready , to just do the next thing. 'Cause,, one thing I think everybody hates is just when things are stagnant all the time. And so- ... we're always thinking about that, and we're always thinking about what can we do next to, to get us over that next, , phase of business. ~Keep starting that. Or even our personal lives, we can't stand not s- stopping. Okay. So I'm either pacing in my kitchen- Where are you going with this? Well, it's like I'm either pacing in my kitchen and my wife's telling me to sit down- ... or he's texting me about something we should do next, or something's happening, or I gotta change this.~ ~Let's dig up the backyard and do something new. So that's a natural... we're always naturally thinking- That's good. Perfect ... about changing. That's perfect. So yeah, we're always- The world's gym. Yeah. Yeah, yeah. So we're always thinking about what's next. That's really perfect. Well, it goes to show you, , when you go to the gym-~ ~you don't know who you're gonna meet sometimes. Yeah. And it could be something that completely changes your life, which is- No, but I mean, it's great ... so cool they were open to it. Yeah. They were some- But it's also, it's- So there was some receptivity that occurred, and then obviously something- Well, it's hard to have-~ ~synchronous ... it's hard to find business partners. It's hard to have a- Oh my God, it is harder than being married. Yeah. So We used to joke about that ... we joke about it- That's so good. I love it ... that we're bound by contract that we have together. Like the studio is our baby. Our kids are at the studio.~ ~That studio is our house. Yeah. You know, but yeah, we're, we're, we're opposites in a lot of ways, and then we're the same, and we're exactly where we need to be. And if there's any disagreement- Amazing ... we always know that we're talking about the bigger picture. It's awesome. So if it's something he says that is stupid, and I say something that's idiotic, we know it's-~ ~going towards the greater good. So, Yeah. You don't personalize. Yeah. So yeah, there's nothing- You don't personalize it ... we divide church and state. I'm, I'm godfather to one of his kids. So we have a- Nice Ah, that's tight ... we have a big and little brother relationship a little bit going on.~ ~Yeah. It was li- and also just a great partnership, so. It's awesome. Wow. It's, it's strange how we're complete opposites in some ways, but then we gel together in some, so it just works. And the opposites I think work, work together too. You know, like- Joe's got a lot of structure where I don't.~ ~Yeah. You know, things like that. And sometimes it's better not to have the structure and sometimes it's better- Yeah. Yeah ... to have the structure. Oh, absolutely. You know, to... So- Absolutely ... there's all kinds of examples. I like to be in front of people, he doesn't. Right. So, I go out and talk to people.~ ~I hate being on the podcast. Oh, really? I didn't notice~ that. So it, it's just- So- It makes it easier. So before we wrap it up, what's the feedback that you have for Jonathan and I? Yeah. Feedback? What do you mean by feedback? So good. Yeah, like how could we be better- I thought you guys knocked it out of the park. I, I think- Well, thank you ... that's why we built the coaches. You don't need our feedback. You need- The coach is on right now, basically. Yeah. Yeah. Yeah. But, I mean, the coaches aren't giving [00:17:00] us feed- Yeah ... really feedback. They're giving us some ideas. You have some good quotes here though, which I love. Yeah. I put, I wanna bring some of these quotes into our conversation. That, that Oprah quote is my quote. Is that your quote? That's not Oprah's quote. "Authenticity is the most important thing." I say that all the time. I think Oprah said that too. I don't think Oprah says that. I'm, I'm going with Oprah on that one. But I digress. But this has been an amazing conversation. It's just, like I said, it's just a joy for me to get you guys in the studio so we could just talk to you about it, because I'm very proud of the work that you guys have done for us. Yeah. So you've done- Huge ... an amazing job here. And, like I said, you've upped our game now at the Tech Council. We can tell better stories now, Audrey. It's great. Thank you. You've really helped us. It's a great space. Yeah, it's- This is no BS. Thank you. Well, thanks for- You've really helped us ... believing in us, that, we could build this for you. Yeah. It's great. Good stuff all the way around. And so thanks for being in the Huntington Bank Studios. And you'll come back again and see all the other changes I've done or things that I might have potentially broken. But that's okay, but- Well, no, thanks again ... oh, my goodness. Appreciate it. Yeah. Good stuff. Audrey, until the next one. Until next time. Yeah. We just love- Thank you ... having these conversations as much as we can. And once again, it's been Jonathan Kersting. And Audrey Russo. And we are from the [00:18:00] Pittsburgh Tech Council, where we love telling people's stories, and I cannot wait to see you on the next one, everybody.

  • July 12 · 22 min

    DQE's Nikki Marsh Details Why Fiber Is Pittsburgh's New Gold

    What happens when Pittsburgh's nearly 30-year fiber powerhouse gets a jolt of fresh investment, new leadership and an AI-fueled market that can't get enough connectivity? Nikki Marsh, Chief Revenue Officer of DQE, joins TechVibe to pull back the curtain on why fiber has become the new gold in today's digital economy. With 5,000 miles of fiber across Western Pennsylvania and beyond, DQE is helping businesses, hospitals, data centers and communities stay connected with utility-grade reliability and a Pittsburgh-first mindset. Nikki explains why fiber is no longer a commodity, how AI and data centers are driving massive demand for bandwidth, and why DQE's "reliably reliable" approach goes far beyond keeping the network up. From enterprise connectivity and managed routers to SD-WAN, security, cellular failover and unified communications, DQE is building the easy button for businesses that need their networks to perform without finger-pointing or friction. This is a true Pittsburgh tech infrastructure story, one that shows how the region's fiber backbone is helping attract new industries, support business growth and position Western Pennsylvania for the next wave of AI-powered opportunity. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem. Transcript: DQE === [00:00:00] It's Jonathan Kersting here with the Pittsburgh Tech Council, and of course, Tech Vibe. I got to have the best conversations with some of the coolest people hanging out in Pittsburgh's tech sector, and today we are talking to Nikki Marsh of DEQE, and I love DEQE 'cause of its history. It goes back almost 30 years. They were doing fiber before fiber was cool, and- Yeah ... the moment of fiber is today, as far as I'm concerned. And I'm so excited to learn about how DEQE's been moving forward, and with you as the chief revenue officer, Nikki, what you guys are doing, you've really transformed the company 'cause there's new ownership there with DEQE. And over the past few years, you guys have made some pretty bold moves to really kinda take this company to some new levels, and I'm just so excited to explore this with you today 'cause I think it's a, it's a true Pittsburgh story in just so many ways. So thanks for hanging out with me today in the Huntington Bank Studios. Oh, it's fun to be here. Thank you. Glad to be here with you First off, you have an incredible background that I think people need to know about. If there's anyone that [00:01:00] knows your industry, it is you. You've been doing this your entire life. I think you were born like... Doing telecom? Doing telecom. Born into telecom. Give us a little bit about yourself and your background, so I'm Pittsburgh native, but I started in the telecom industry in the early 1990s- ... with NCI Telecommunications that was acquired by Verizon, so I've been in the industry for longer than I like to claim. That's okay, man. I love it. But, I've been really blessed with the experience because in evolving in the telecom sector, I've had the opportunity to be on both sides of the desk. Okay. Yeah. I was in telecom, telecom sales and leadership, but then I was able to take a little bit of a hiatus from my telecom sales career- and move to the other side of the desk where I was a global head of IT for a publicly traded company here in Pittsburgh and even in consulting. So I've gotten the best of both worlds and perspective on- The technology that we leverage in thinking about it, we live in Pittsburgh, and in all the telecom companies that I've worked for, Pittsburgh's like a tier [00:02:00] three city. Wow. We aren't getting the financial- Tier three. Oh, man. Yeah, we're not getting... No one is coming here and saying, "Oh, we want to invest in Pittsburgh." Interesting. Okay. It's Charlotte, Chicago, Jacksonville, Nashville. They view Pittsburgh as a little bit of a passe city, so we're not getting those investments, and that was disheartening for me- Yeah ... as I live here, raising my children here, want to continue to see this city thrive- economically- and make sure that, there's a future for my family here. And when I thought about it, I thought the best way to ensure that is to use the expertise that I have, take advantage of this opportunity with DQE, who is fully invested in Pittsburgh- 100% ... with their fiber assets, and allow them to grow and ensure that, as a city, we continue to develop- and can attract the right industry. Having that infrastructure today is so critical for our city to continue to thrive, so that's what appealed to me. I was like- I like that ... "I want to go do that." I like the way you turned that around. Yeah. I think that's a very cool way of looking at it, [00:03:00] and the idea that literally fiber is the foundation of our businesses. It doesn't get any more basic than that, than having like envelopes and stuff. It's it's just basic things like electricity, but it's the most powerful thing out there, because without it, you're not going too far, and that's why the fact that DQE, with its history of 30 years just doing fiber, and at a, at a utility grade- Pretty powerful stuff It is. You think about it, there is no industry today that doesn't rely on some element of fiber- ... whether it's your fiber connectivity or cloud connectivity- Okay ... or internet connectivity. That infrastructure has become the cornerstone for every business. And the beauty of DQE was the fact that being born out of utility, critical infrastructure, reliable infrastructure was inherent in everything that they had to do. Exactly. Could you imagine the power company not having reliable infrastructure? So that being said, they [00:04:00] built this asset that now everybody demands and needs. When I ... 10 years ago, I would've told you fiber was a commodity. Today, it is not because everybody needs it, and they can't produce enough fiber f- fast enough- Exactly with AI, the data centers that are basically consuming all the fiber that is out there. Fiber has become, something that now is in great need, is very critical to everybody. We can't deliver it fast enough. I love hearing that because I think about what an awesome business opportunity is for you to be putting this together for us. And how many miles of fiber do you have? You have a pretty intense infrastructure going on here. So we have 5,000 miles- . and I feel like we're growing every day. It's amazing. We continue to add mileage every day here in Western Pennsylvania- ... but in the tri-state area, we continue- Yeah, you're heading out like, yeah, like Maryland and things like that? Maryland, we lit Hagerstown, Maryland this year. Okay. We still have York, Lancaster- Love it ... [00:05:00] Harrisburg. We're in the process of lighting up Carlisle and Hanover. We're up into State College and Altoona and into West Virginia. Oh my goodness. We continue to expand our fiber assets, and really, that's by the demand of our customers. ~Of course. Our customers are expanding in that respect, and, and it just grows organically that way. And what I love hearing is that you're talking about some rural areas. I hear words like Carlisle and York, and how important is it to have robust connections to these rural areas so everybody can have access?~ ~Even in the likes of Hagerstown and York, a l- and, and West Virginia, while they don't have a lot of diverse options, with the network being so critical now, right? Yeah. We rely on internet. Before, it might have been our email or our browsing. Now, internet, for many people, is how they communicate via telephone.~ ~It's how they work. In hospitals, the network connectivity is how they keep abreast of therapies or what they're going to prescribe. Yeah. Critical infrastructure is- The utmost important for most of the industries in our market today, and there was not a lot of diversity around. So in these rural areas, they maybe had one or two options.~ ~Like I live in the North Hills of Pittsburgh, where for the longest time I had Consolidated. Okay. One option. One option. And imagine if you're a business that's up in the Cranberry market and you had one option. Yeah. ~What do you do for resiliency and reliability? Exactly. So the fact that we're expanding into these markets gives these businesses and the institutions an alternative option so that they can have what we call high availability or really reliable connectivity. You just said a word that I wanna talk about. You said reliable. Yeah. 'Cause everyone says they're reliable, but your thing is reliably reliable, which I think is fantastic, and it goes back to the utility grade of what DEQ has built over the past three decades. Oh. Which to me is talk about solid. Oh my goodness, like you can really stand behind those words. Why does that resonate with you? Reliability. Yeah. As I mentioned, think about being a patient on a hospital bed or going into the ER. [00:06:00] Today, hospitals rely on the connectivity to the cloud-based medical records to know if you have an allergy, to know what type of medicine they could prescribe. Reliability to know that it's always up, that even if there's an outage, that I have two diverse routes. To know- Yeah ... that I have connectivity. Reliability comes from always on, right? Many years ago you would say- I, I came from another carrier. We would always talk about every carrier touts that they're reliable, but at the end of the day, reliability is defined by many characteristics. ~Yeah. So is my network always up? Okay, it's technology. We know that an outage or a network's going to happen. But how do you respond? Do you respond with the same urgency knowing the impact that you're having- Mm ... on my business? Or are you letting me be out for 24 hours, right? Oh, goodness.~ So reliability in our world comes from having a network that you can rely on. Being built utility grade has us at the top of the rating in terms of network reliability. Yeah. But we couple that with a reliable team that you know when you call in, you're not getting an offshore third-party- There's [00:07:00] someone sitting here, right- There's somebody- answering that call ... sitting here. In fact, the reality is not only are people sitting here, we probably are in your community. We go to that same hospital, same school, same grocery store, same bank that maybe is impacted. So we have that same empathy and urgency as if we were an extension of your team. 100%. We are fully invested in ensuring that our customers' reliability goes well beyond the network is up. ~That's awesome, and I love the passion you give when you tell me that, 'cause I know you live and breathe this stuff every day. Yeah. Which I, it goes to show a lot. It's easy to say, "Of course we're reliable," whatever, whatever.~ ~And it's no, you guys, it's in your blood there. And I think a part of that is also i- this is just for business use only, correct? Yeah. That's something I think to make clear, which is really, I think, very important to bring out, right? Exactly. So you think about a lot of your internet options that are out there available to your home.~ ~Yeah. Most of them are w- broadband, cable, et cetera. They are built for consumer. They have a consumer SLA. We- SLA is the service level agreement. Which means what is your commitment to me for reliability, availability, mean time to repair and respond? Those have very different SLAs associated with that.~ We are built strictly- For enterprises, which means we have the highest level standards of not just the uptime and reliability, but service and response times. Business-only focus, we get the impact and the need for this critical infrastructure, and everything we do is built with that mindset of being business-focused. Which is why I go back to when I started the show off, was the idea that, that i- if there's a time for fiber, it is now. When we look at the [00:08:00] explosion of AI and the amount of data being hauled around, I just feel my goodness. I think as you said before, what you thought was once gonna be a commodity is now something that there's just not enough of. And that to me is wow, there's such a cool opportunity for DQE here. We can't grow it fast enough- Yeah. ... is the way that we explain. Oh my goodness. You think about how AI has expanded your capacity needs. I can think of a day when, I was, in a telecom company where 1.5 megabits was a lot of internet. Exactly. And then you think about my kids are complaining that I have less than a gig at home. Exactly. Oh my goodness. And now I have customers whose demands- ... because of AI and the learning of AI, have s- expanded their needs to 100 gig and 400 gig, and we just recently now are having customers with 800 gig inquiries. Wait. Eight- Back up. 800 gigs. 800 gigs. Oh my goodness. And, it's all prompted by, we talk about supply and demand. . We can't put the fiber in the ground [00:09:00] fast enough. You're using technology to ensure that you can get the greatest throughput through it. But even at that, it's growing exponentially. Wow. I used to say yearly, but now it's monthly, and it's all because of AI, this, the machine learning. Everybody's using the learning of Claude, ChatGPT, using it , for medicine. It's learning as it's consuming this data and this input That is growing by leaps and bounds That's crazy That is the unique nature of the industry- Yeah that we're in is it is for the first time in a long time where I've seen that in this industry, fiber is, it's like gold It's like gold. It's like gold. It's, that's what it seems like at this point. That, it's just amazing to me to see this, and I still go back to this 'cause I'm a history nerd. 30 years ago, like they, they laid the foundations of putting all this fiber in the ground, and obviously you need to continue to grow. Which direction do you grow? And I, I feel like you could just start putting it anywhere and people are gonna be tapping, [00:10:00] businesses will be tapping into this. You think about, here where we are, we have over 132 data centers already built, and this is where the AI learning, and every day, particularly in our market- Yeah the demand is growing. We're constantly building out to new areas. One example is, the, the interest that is coming to Western Pennsylvania for data centers. We have the power, we have the energy. That's creating more of a demand. We're so blessed that DQE Duquesne Light early on invested in this fiber infrastructure. It's so hard to build through the roads of Pittsburgh. Yeah. And we've got, we've got a river. If you don't have a river, you have a bridge. If you don't have a bridge, you have a railroad. Mountains and hills. And then you have, a, a highly populated old street. It is hard to build that infrastructure here. We're really fortunate that they had the foresight for their own technology to put that in our environment to make that available for us, which is positioning all of us in the industries that are coming here to capitalize on that [00:11:00] fiber asset that's out there, to be able to grow and, and consume the data assets and be prepared for AI. And now it's also positioning us for the other industries that are looking to come here. Yeah. It makes me feel like we have this competitive advantage to other regions. So it's, it's two things, right? You keep hearing in the... It's about we- we're blessed to have the power infrastructure, the grid that existed here from being the- Yeah ... industrial area- Exactly ... and supporting the previous population. We have the land. There's water for anybody that's considering water, cooling and generation, which the technology is well changed beyond leveraging water. Exactly. But now the fact that there is the availability of close in proximity fiber assets, couple that with everything that we have preexisting, it really positions Pittsburgh for growth. ~It does. And now I would have to assume with the amount of fiber that you have you're probably carrying other people's traffic for them to get into buildings and stuff because it's like you're, you are the main route I would have to assume.~ ~We have over 3,500 physical buildings lit in Pittsburgh, where we are the fiber entrance in... And I'm talking about- Yeah ... in our- densely populated geography, many of the other service providers and carriers have to use us because you can't dig into a street. Just, it's too hard to get into the building.~ ~Where else are you gonna put a hole in the ground, right? So we are the access provider for many other, what we call long haul providers, who are delivering services to Pittsburgh. We also light a lot of the towers, the f- cellular towers, that are in our region. And from that perspective, we are the core backbone to many of the data centers- Yeah~ ~and getting out to Ashburn and getting out to Columbus and where the hyperscalers exist. That's ... i, I was excited to join DQE because they have an asset that I know not only will grow Pittsburgh, but that is extremely valuable for all of the industries and seeing Pittsburgh thrive. Yeah.~ So you've been on board there for a few years now. Y- you gotta be like "Wait, this is probably better than I thought it was gonna be." I- I hope that's the answer. No, I will tell you it's been an amazing experience- Yeah ... of culture. There's nothing like working with Pittsburgh people- Definitely because they are down home [00:12:00] people. Here, everybody is a family, and everybody cares about every customer. Like, when we had recent storms, how nice it was to have customers- ... come and say, "Oh, my goodness." "We had a storm. Your person went and got a generator. Your person- Really? ... ran and got us a cable. Y- your person was there immediately." We're all part of the Pittsburgh family. Yeah. Everybody wants to help. That's a culture, a, like a, a together can-do culture that I haven't seen in 25 years. That's gotta be so much fun for you then. So it is a lot of fun- it's really nice. And- Definitely ... we believe everybody is on this charter together. Everybody's invested in Pittsburgh and Western PA together. It's been a wonderful opportunity. Aside from that, there was apprehension. Private equity companies- Of course. Absolutely. Yeah ... buying this. You never really know. It's been an amazing private equity experience because they are invested in the technology, whereas many, I feel like, are [00:13:00] bleeding the revenue out. Yeah, they wanna come and- That is not the model ... optimize it and then flip it over and, yeah. It's how can we grow, how can we invest, to the point that being owned by private equity, if you think about it, Duquesne Light owned us. I don't wanna say, we were like a stepchild that made a little bit of extra money- Yeah ... while it was their network that we supported. They did a great foundation, but now being part of private equity has allowed us to take it to the next level. They've made capital investments that allow us to grow, upgrade technology, really focused on customer experience. So we're investing beyond the fiber infrastructure- Awesome into that, ... in our application development, portal experience, arming our customers with frontline applications to see their network uptime real-time, to see performance. Like we arm our customers with a map of all their sites, red, green, yellow. You know what is up and down. You can go get performance experience. We're making it easier for them. These are investments that other companies would've said, "Ah, what's the ROI?" [00:14:00] They are all in on making us the white glove experience, best of the best, and they're investing to do that. That is a valuable differentiator that I don't think would've come to fruition- if we weren't owned by a company that was forward-thinking using AI and being on board with applications and automation, which has allowed us to take on and add products to our portfolio, right? So- Tell, tell me about some of these new products that you have kicking in. Yeah So beyond the fiber assets that we have in place, we have layered on additional products. So we've always had lit services and dedicated internet. Now we're able to manage the equipment that is on the end, so we can do managed router. Manage SD-WAN, manage firewall, manage security. We can even augment the wireline services with cellular services for cellular failover, and now we've also made available unified communications applications. So your calling, your contact center, all of those services that [00:15:00] traverse a network, we're bringing it to bear- Interesting ... for our customers to be the easy button. So it's like turnkey really. It is absolutely turnkey. I can imagine a business having three or four or five different vendors to make all that happen, and then trying to get it to, come together. Wow. If you can come to somebody and you can take care of that and have it all under one roof, that's got to create some crazy efficiencies. It elim- it eliminates the finger-pointing. Yeah. A long time ago you'd have phone and you'd have network, and you'd be like, "Okay, my phone's not working." It's your network." My network's not working. It's, it's, you know- Exactly. ... my, I'm not getting what I experienced. So now having this all in one place, we're able to see things end to end, so we can immediately diagnose if there's an issue, triage it, isolate it, and resolve it. So if it's the phone is having a call quality issue because of the network, we've got it. If it's the phone is down because of the network, we've got it. If in fact you need some unique, distributed application for your calling, contact center, et cetera- You got it. ... we've [00:16:00] got the network solution to do this. I love it. So it becomes the easy button, not only from an implementation and purchasing, but anytime from a troubleshooting as well. Cool. Yeah. So it's it's... Again, we've been able to do this in the last two years with the evolution of the investments from private equity and the visionary perspective of the CEO- It's been a great story ... Mike Cicoli. Yep. Yeah. It's de- definitely been a great story to date, because I, I remember when it was sold, it was like, oh my God they've been around forever. ~What, wait, what's happening here? And it's what are those private equity guys doing? It's no, they're actually doing a pretty cool job here. They're not doing that typical yeah, bleed it and get the heck out, but they're, they're investing in it and it shows. They are. And I see your passion coming through as we talk about what you're able to provide to a business, and to me that's just That's just key And- So key~ they're constantly telling us "What else can you build? You have this infrastructure, you've got these pipes and these connectivities to the data center." "Think visionary. What else do people need across these pipes? Make them smarter." Exactly. That's what we're, that's we're, we're starting to focus on is how- It's exciting do we make these pipes, this connectivity, these super highways, how do we make it smarter for our customers and our end users? It's a great story, and I think, I know, it makes me happy that you guys are in town continue to grow. You've, you've become a, a bigger and better DEQ. And I, I go back to it. I feel like this has become such a [00:17:00] resource for the region because I feel like, A, it's gonna make our businesses stronger, and I think it helps maybe attract new businesses as well, too, because I do believe, as you mentioned, we're not using any less AI anytime soon. No. So we're just gonna need more and more fiber and to make it more efficient, and I just think it's a magical story. And it's one of these stories I feel like this is one of the many reasons why you're making Pittsburgh proud, simple as that, because this is what makes us tick, and you're at the infrastructure level of this thing. No pun intended. It is. Literally the backbone for us to do what we need to do in business, which I think is just amazing. And Nikki, I can't thank you enough for hanging out with me here- Sure. It was nice ... at the Huntington Bank Studios. These conversations just make me so happy 'cause I'm like, wow, so many cool things are going on in Pittsburgh, and here's just one of these stories that we've been telling that keep stacking up. I keep having a good time, and I wish you guys continued success as you grow DQE. Thank you. Yeah. We appreciate the opportunity to be here and share our story. We, we believe that we can continue to contribute to your- Yeah ... success too. That's what it's all about. They say you guys are reliably reliable. That's right. And so we're never gonna [00:18:00] hold onto that, 'cause that is absolutely true. And in case you forgot, this is Jonathan Kersting with the Pittsburgh Technology Council having conversations like this each and every day, having way too much fun, and I cannot wait to see you on the next one, everybody.

  • July 6 · 29 min

    Branding Beyond Logos: Pittsburgh's Carlos Tribino Talks About Storytelling That Builds Movements

    What if your brand isn't really your logo, your tagline or even your product features? In this episode of TechVibe, Jonathan Kersting hangs out with Carlos Tribino of The Machine for a fired-up conversation on what truly builds lasting brands: story, belief, authenticity and the emotional glue that turns customers into fans. Carlos brings serious global branding chops to the conversation, with experience working on brands like Ferrari, Giorgio Armani, Walt Disney and The Economist. But this discussion goes far beyond big-name brand-dropping. Carlos breaks down why branding is not a cosmetic exercise, why great storytelling creates real business value and how companies can move from selling features to building movements. From Apple and Patagonia to IBM, Liquid Death, Fender, Duolingo and The Economist, Carlos shows how the strongest brands stand on a foundation of truth, then amplify it through stories people want to believe in, share and defend. He also brings the lesson home for Pittsburgh companies: stop being humble to a fault, discover your "why" and learn how to brag in an elegant way. Hit play to learn why storytelling is not fluff. It is value creation, market differentiation and maybe the most human tool a company has to grow. The Pittsburgh Technology Council produces TechVibe to explore Pittsburghs technology and innovation ecosystem.

  • July 5 · 22 min

    Vintage Cars, City Streets and the Spirit of Pittsburgh

    What happens when vintage race cars, Pittsburgh streets and one of the region's most beloved summer traditions all converge at full throttle? Pittsburgh Vintage Grand Prix Executive Director Dan Del Bianco joins Mike Broeker of Bedford Management Partners to preview another action-packed year of racing, car shows and automotive camaraderie. They detail the return of the full Schenley Park course, Jaguar's starring role as Marque of the Year, a new Enthusiast Grid for tuner and import fans, drift-car rides and a packed calendar of events leading into race weekend. Dan also explains how the Grand Prix keeps shifting gears after more than four decades, including plans to replace the racing lost with the closure of Pittsburgh International Race Complex. Along the way, the conversation cruises through priceless race cars, dedicated volunteers, unforgettable Grand Prix memories and the more than $7 million the event has raised for local autism and intellectual and developmental disability charities. Buckle up. This episode proves the Pittsburgh Vintage Grand Prix is much more than a car show. It is a community-powered celebration that keeps Pittsburgh's summer running on premium. The Pittsburgh Technology Council produces TechVibe to explore Pittsburgh's technology and innovation ecosystem.

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