Tech Talks

Harvey Nash

Welcome to Tech Talks (A Podcast about Technology Leaders and Leadership).

We explore the stories behind the most recognisable names in industry and the startups you’re yet to hear from. The innovation, cultural transformation and investment stories driving technology with host David Savage.

If you’re interested in the latest ideas on AI, data, cyber-security this is the show for you. Follow and join the conversation.

Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Find out more about our solutions at https://www.harveynash.co.uk/

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Friday · 33 min
The Truth About the Paper Behind Global Trade
Somewhere in a port right now, a cargo document is being stamped by hand. By the figures Steve Hemmings has seen, between 60% and 80% of global maritime trade is still on paper. That’s not because the technology doesn’t exist, but because people trust the paper. That trust gap is the real story. The industry carrying the global economy is putting serious money into AI that stalls at prototype, because the foundations underneath it (governance, data and change management) were never built. David sits down with Steve Hemmings, Client CTO at Insight, to unpack three things: why maritime fell behind, what shipping could learn from how airlines move your luggage, and his “cart to market” model for spotting who is pulling your transformation forward and who is dragging it back. If you’ve ever bought another tool because nobody used the last one, press play. If you’re heading to Web Summit and looking for a different way to meet attendees, we’re hosting a breakfast run club on Tuesday November 10th at 7am. Come and meet some new, friendly faces: ⁠https://luma.com/mpv6bmso⁠ Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
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Thursday · 22 min
Do You Know Which of Your Customers Are AI Agents?
A few weeks before this conversation, a global hotel group believed its AI agents were under control: registry, governance, real-time token tracking. Then millions of visits hit its website that nobody could identify. They were personal AI agents, acting for real guests, searching and booking rooms. Turning them away wasn’t an option. The team had 24 hours to decide what to control. Wei Manfredi, SVP of AI and Architecture at IHG Hotels & Resorts, takes David inside that scramble. When an agent scrapes the wrong rate and the booking collapses, who answers to the guest? Why do agents scrape web pages when an API sits ready? And why is so much of what we call AI risk really poor engineering? We also unpack how to turn staff who fear replacement into builders. If agents are already shopping on your site, this is your early warning. If you’re heading to Web Summit and looking for a different way to meet attendees, we’re hosting a breakfast run club on Tuesday November 10th at 7am. Come and meet some new, friendly faces: https://luma.com/mpv6bmso Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
Wednesday · 28 min
Should a 16-Year-Old Have to Run His Own Crisis Helpline?
Is AI safety really about existential risk, or about the here-and-now? David Savage reconnects with Gaia Marcus, now Director of the Ada Lovelace Institute, five years after they first spoke while she was working on the UK’s National Data Strategy. Gaia shares findings from I Love It, But I Hate It, the Ada and Nuffield Foundation research with 50 young people aged 14–24. The digital-native generation is bucking the usual trend: they are more wary of AI, not less. She also explains why fluency with interfaces is no substitute for social maturity. They discuss the hidden costs of putting AI into real workflows. Ada’s research on social workers using AI transcription found strong enthusiasm, but also inconsistent use, hallucinated records and unresolved questions about liability. They also cover why individually sensible decisions to cut entry-level hiring could create a sector-wide talent crisis. On regulation, Gaia explains the “Swiss cheese” model of layered defences and why middle powers can still set conditions for access to their markets. She also describes how surprised the public is that chatbots aren’t regulated already. She closes with advice for 20-year-olds: critical thinking, broad skills, and an experiment that shows how much human knowledge AI models simply can’t see. David would love you to complete our Digital Leadership Report. To do that, just click ⁠⁠here⁠⁠. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠⁠here⁠⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠⁠Lemzi⁠⁠.
Tuesday · 28 min
You Can’t Move Fast and Break the Grid
What happens when an AI-first mindset meets critical national infrastructure? David is joined by Berian James, a machine learning and AI product leader whose career runs from payments at Square to supply chain transformation at Maersk, energy trading, and now tem, where he’s helping rebuild how UK businesses and generators buy and sell energy. Berian makes the case that “move fast and break things” simply doesn’t apply when the energy grid is at stake. He explains why risk management, done well, is an engine for growth rather than a cost to be controlled, and how pricing fixed contracts three years out depends on deep regulatory and domain knowledge, not just clever models. David presses him on a question every buyer of AI should be asking: if your provider runs on agents, how can you trust today’s price in two and a half years? They also tackle the jobs question head-on. With graduate roles down by a third since ChatGPT launched, Berian argues that AI-native graduates may actually have a head start, and that today’s shift in engineering is the next leap in abstraction, much like the move from assembly to compilers. David would love you to complete our Digital Leadership Report. To do that, just click ⁠here⁠. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
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October 12 · 32 min
Every CEO Is Living Through Y2K Again
Overnight, Neil Fox argues, a developer can become a supervisor of AI agents. That is not a tooling upgrade. It is an identity shift, and most organisations have no plan for it. Neil, Chief Transformation Officer at Artizent, has spent a lifetime in software and now works as much with business leaders as with engineers. He explains why agile teams of seven to nine are shrinking to pods of three, why the bottleneck has moved from writing code to deciding what is worth building, and why treating AI as a time-saver misses its real value: running thousands of experiments at once. We also get into the token budgets CFOs have no idea how to plan, and the question Neil wishes more leaders asked: what does all this do to us as a society? Press play if your job title is about to mean something different. If you’re heading to Web Summit and looking for a different way to meet attendees, we’re hosting a breakfast run club on Tuesday November 10th at 7am. Come and meet some new, friendly faces: https://luma.com/mpv6bmso Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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October 9 · 35 min
Your Agents Are Junior Staff. Who’s Checking Their Work?
At one point, Jenny Larsson was letting AI do so much of her writing that she felt herself getting worse at it, until the words no longer sounded like her. So she pulled back. That small retreat sits at the centre of a much bigger problem. Executives talk about AI constantly, she says, yet almost entirely as a productivity play, while customer growth goes undiscussed and entry-level roles quietly disappear. If fewer juniors climb the ranks, who becomes the expert capable of judging an agent’s work? Jenny, former global CIO for specialty lines at Intact Insurance and now an adviser to executive teams placing their AI bets, unpacks her human-AI delegation ladder, research suggesting 70% of AI success is process, people and change, and why your visibility inside AI answers is the new search problem. Press play before you hand over another decision you can no longer check. On today’s show we also talk about “I love it, but I hate it”; a piece of research from Nuffield Health and the Ada Lovelace Institute into the impact of digital on young people. Read the report here. Follow us on Instagram! Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
October 8 · 21 min
Is Your AI Pilot Too Snazzy to Survive Production?
What happens when any employee can launch an agent that updates a thousand records before IT even knows it exists? Recorded during Dreamforce week in San Francisco, David Savage sits down with Frank Klensch, who leads technical architecture and engineering for Slalom's enterprise applications team, after more than a decade in and around Salesforce. With IT budgets under intense scrutiny and bottom-up AI experimentation spreading through organisations, Frank argues that the companies getting real value aren't the ones with the flashiest pilots. They're the ones that treat autonomy as something an agent earns. David would love you to complete our Digital Leadership Report. To do that, just click ⁠here⁠. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
October 7 · 30 min
The Green Premium: Why Climate Tech Has to Wash Its Own Face
David Savage is joined by Matt Bird, CEO and co-founder of Supercritical Solutions, for a candid conversation about what it really takes to build a hardware deep tech business in the UK. Matt explains why he spends 80% of his time fundraising, and why his Series A relationship with Toyota Ventures and Shell Ventures took three years to land. He also explains why the UK is a brilliant place to start a company but a hard place to scale one. They also tackle the boardroom reality of climate tech. Matt describes a world where "net zero" has become a dirty word, and where the green premium is a non-starter with finance directors. In that world, the only sustainable path is technology that wins on pure economics. Matt also shares how Supercritical hires for fit before technical skill, and why the company invests in interns and school outreach for a generation struggling to get on the ladder. Finally, he explains why tritium, the scarce fuel that powers most fusion reactors, is the fusion story more people should be talking about. David would love you to complete our Digital Leadership Report. To do that, just click ⁠here⁠. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
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October 6 · 26 min
Is Rewarding AI Spend the Dumbest Idea Ever?
Last year, an IT leader told his C-suite the only thing he could guarantee about their new AI tooling was that they'd change their minds within six months. It took three. Now it's budget season again, and boards are demanding AI savings yesterday. Jim Daniel, Senior Vice President of Enterprise IT and Business Operations at Smarsh, argues that pressure is exactly why so many enterprises are deploying AI without governing it, and why so much of the output is slop rather than value. At Dreamforce, we unpack why the model is no longer the limiting factor, how a switch to usage-based pricing changed who gets access, why vendors quietly switching on AI is the governance gap nobody budgets for, and why he's relieved he no longer owns security. If your AI spend is climbing faster than your confidence in what it returns, press play. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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October 5 · 25 min
What are Salesforce Investing Their Cash In?
For years, Nowi Kallen's team searched for the legal software platform an entire industry would standardise on, and never found it. Then AI shifted the ground, and the bet suddenly made sense. Recorded at Dreamforce, David asks Nowi, Partner at Salesforce Ventures, how he decides which founders and which spaces are worth backing when AI is rewriting the rules every quarter. We unpack why AI-native founders skew younger, why the best of them hire for where the business will be in 12 months, why "a few years out" is no excuse to wait on space technology, why Europe's founders are building everywhere but still lack the compute, and what ambient agents will mean for your working day. If you want the next five years through the eyes of someone paid to bet on them, press play. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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October 2 · 39 min
Meet the Company on a Mission to Inspire a Million Children to Read
Every time the writer pitched one more personalised detail, the CTO's workload grew exponentially: hundreds of thousands, if not millions, of artwork permutations for one children's book. Now AI has made that product easier to build and the job harder. Mark Daniell (writer and education lead) and Alex Pond (CTO), co-founders of You Are The Star, turn children into the heroes of personalised sports stories, in print and in a digital library. Alex argues that AI hasn't removed work; it has stripped out the routine and left a relentless stream of high-stakes calls on risk, compliance and accuracy, with children on the platform and rights holders scrutinising every frame. We unpack why they build artwork from 3D models rather than generating it, why a printed book still beats an app, and why Mark stopped blaming the phone. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
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October 1 · 26 min
AI Won't Fix the Hole in Your Roof
A customer told Taksina Eammano something that morning that should worry anyone running a physical workforce: 17% of their people will retire in the next few years, and decades of know-how will walk out with them. Her bet runs against the doom narrative. While AI disrupts desk jobs, she expects a surge back into the trades, because no model is fixing a roof or rewiring a building, and the global data-centre boom needs people on site. Recorded at Dreamforce, David Savage and Salesforce's EVP & GM of Field Service unpack where the "human premium" is worth paying for, why robots are taking the dull, dirty and dangerous work first, and the question almost nobody is asking: how do you performance manage a team when AI makes everyone 70% as good? WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
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September 30 · 42 min
Why I Spent $30k on a GPU and Lost Four Kilos Testing AI
Three months after ChatGPT launched, Navan co-founder and CTO Ilan Twig bought a $30,000 GPU, spent months testing uncensored models and lost four kilos in the process. His question: if a model gives five different answers to the same prompt, how do you trust it in production? One finding stuck. It knows what a lie is, and will use one to avoid losing. That discovery shaped an AI agent that now resolves more than 62% of customer chats with zero critical hallucinations. We unpack why he's moving most of his AI onto small in-house models, why he calls the industry's reliance on Chinese open-weight models a ticking bomb, and why he believes the race to superintelligence cannot be stopped. Then comes the uncomfortable part: in that future, we're the gorillas. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
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September 29 · 35 min
What Will You Do With the Hours AI Hands Back?
When Tom White joined Salesforce, his pre-sales engineers (the people meant to be ahead of every tech shift) told him they were totally overwhelmed. His response was to clear their diaries every other Friday for learning, because you can't master agentic AI from the sidelines. As VP Solution Engineering, he argues that software is becoming infrastructure you never log into, and that the shift will trigger a decade of process redesign. We unpack whether AI is genuinely handing hours back or quietly refilling them with busywork. We also get into why customers want their vendors to stop sitting on the fence, and the gap between how leaders think work gets done and how it really does. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click ⁠here⁠ to learn more about our services. The music on Tech Talks is created by London artist ⁠Lemzi⁠.
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September 28 · 33 min
Would You Let a Teacher Work Two Days a Week in Your Team?
What if your next hire spent three days a week in a classroom and two in your team? It's the idea Beverly Clarke MBE admits she's putting out "in a really wild way". She means it as a fix for the widening gap between what schools teach and what industry says it needs. She and Rebecca Franks, co-hosts of Tech Journey Insights and both former teachers, argue the stakes are rising. AI is thinning out the junior roles that used to absorb new talent, and many teachers still can't see how far their skills travel. We unpack why a teacher is effectively 30 roles at once, why one of them walked out of the classroom with no job lined up, and why the other is bootstrapping rather than let investors reset her priorities on children's data. If you hire, lead or once taught, press play. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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September 25 · 15 min
The Truth About AI Launches: "Is This Real?"
The question Salesforce hears most on the conference floor isn't about features. It's three words from the technical crowd: "Is this real?" Vendors announce strategic direction; the product sometimes lands weeks later. Meanwhile, buyers have budgets to set and a six-month roadmap to defend. Go all in on an autonomous sales agent today, or spend that time fixing the data it will depend on? Recorded at Dreamforce in San Francisco, away from the polished keynote messaging, David Savage talks to Dan Blackmore, Principal Solution Engineer at Salesforce. They unpack why "data is hard" opens every customer best-practice session, why regulated firms still hesitate when zero data retention comes with US processing, and why smaller, less glamorous use cases build the skills that matter. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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September 24 · 27 min
Is Your AI Strategy Just a Science Project With a Budget?
Most AI programmes begin with the exciting part. Prashant Hinge, Chief Information and Transformation Officer at MSIG USA, argues that is exactly why so many aren't delivering value. He describes how the specialty insurer took a different route, the first transformation of his career to start with data: consolidating 15 insurance systems into a single data model in 12 months before building on top of it. We hear why he warned leadership the work could slow the business for the first 18 months, why a wrong number on a dashboard usually has to be fixed in the source system rather than the reporting layer, and why he believes the industry is jumping straight to AI while data, process and integration are still missing. He also makes the case that most basic process problems do not need a frontier model at all. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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September 23 · 29 min
From Trafficking Survivor to AI Engineer: Rethinking Who Belongs in Tech
Too often, the story of human trafficking ends at the rescue. The survivor leaders Laura Hackney worked with wanted something different: a job, stability, a career. So who gets to build the technology the rest of us use? Laura is co-founder and CEO of AnnieCannons, a US nonprofit that trains survivors of human trafficking to become software and AI engineers. Students join a 12-month paid programme with health benefits and work on production code while they learn. Many don't arrive wanting to be coders. They arrive wanting a career that supports their family. David and Laura discuss why financial independence is a critical part of the healing journey, and where the "rescue" narrative falls short. The biases companies bring about who "makes it" in tech, and how investor attitudes have shifted. How apprenticeships at growth-stage companies are converting at around 80% into full-time hires. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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September 22 · 33 min
Can You Afford Two Transformations at Once? Productivity Leakage and the 20% AI Reality Check
If AI promises 20x gains, then why are most enterprises seeing only 20%? In this episode of Tech Talks, David Savage sits down with Andrew Daniels, Group CIO of Betfred. Together, they unpack the reality of managing AI alongside ongoing digital transformations, tackling "productivity leakage", navigating player safety regulations, and confronting the hidden tokenomics of enterprise AI. David would love you to complete our Digital Leadership Report. To do that, just click here. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.
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September 21 · 28 min
What Elastic’s CISO Wants You to Fix Before Deploying Autonomous AI
How do you secure autonomous AI agents when zero-trust fundamentals are still lacking? Mandy Andress, CISO at Elastic, joins David Savage to break down the reality of securing AI-driven enterprise data. From Elastic’s "Customer Zero" framework to grounding AI in context to prevent hallucinations, Mandy shares why tightly scoping permissions and deploying deception strategies are essential for modern resilience. As we mention in today's show, we'd love you to complete( our Digital Leadership Report. Just click here. WhatsApp us your comments and questions on +447392087344 Tech Talks is powered by Harvey Nash, the leading global provider of technology and talent solutions. Click here to learn more about our services. The music on Tech Talks is created by London artist Lemzi.

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