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Talking Pools Podcast

Rudy Stankowitz

If you’ve ever stared at a test kit like it personally insulted your family… welcome home.

Talking Pools Podcast is the pool industry’s “pull up a chair” show—part shop talk, part field manual, part therapy session—built for people who actually live on pool decks: commercial operators, service techs, builders, facility managers, and anyone responsible for water that can’t afford to go sideways. The network was created to level up the pool industry with real-world conversations on water chemistry, filtration, troubleshooting, construction, safety, and the business side of keeping pools open and budgets intact.

Here’s the hook: it’s not theory-first. It’s experience-first—a roster of seasoned pros (with 250+ years of combined “been there, fixed that” wisdom) turning complicated problems into practical moves you can use the same day. And it’s not one voice, one vibe, one corner of the industry: it’s a network of shows designed to reflect how diverse this work really is—different regions, different specialties, different personalities.

Also worth saying out loud: women aren’t “special guests” here—they’re on the mic as hosts, from the beginning, with an intentionally balanced roster. That matters, because the best ideas in this industry don’t come from one lane—they come from the whole road.

If you want a podcast that can make you laugh and make you better at what you do—without pretending the job is easier than it is—Talking Pools is the one you queue up before the first stop, and keep on when the day starts getting weird.

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S6 · E1968
Friday · 25 min
Rudy asks Education or Sales Pitch? Know Who’s Teaching You
Ask a question here WARNING: This episode is intentionally abrasive. It contains strong language, blunt opinions, and an alarming lack of patience for sales pitches disguised as education. If professional disagreement offends you, consider this your continuing education credit in hurt feelings. Not all pool industry education is created equal—and “free” education is rarely free. In this episode, Rudy examines the difference between manufacturer-funded seminars, paid independent instruction, field experience, and research-based education. A company trainer may know the product inside and out, but does that knowledge survive on a real equipment pad? A veteran may have decades of stories, but do those personal experiences have evidence behind them? And when every road in a seminar conveniently leads to the sponsor’s product, did you attend a class—or a sales pitch with continuing education credits stapled to it? Rudy also addresses the criticism he received after publicly supporting Pool Brain’s hiring of Erik Knight. Respecting someone does not mean agreeing with every position they hold. Professional disagreement is healthy when people show their work, provide sources, remain open to challenges, and understand the limits of their own knowledge. Before investing your money—or four hours of your life and half a turkey sandwich—research the instructor as carefully as you research the class. In This Episode Why supporting an educator does not require treating everything they teach as gospel Erik Knight’s role in bringing LSI into the everyday pool industry conversation The difference between disagreement and intellectual dishonesty Why today’s pool professionals may be overwhelmed by too much education Manufacturer education versus paid independent instruction Why “free” seminars still have a cost and an agenda The difference between product knowledge and field experience Why personal experience is valuable—but not automatically universal truth How research and field experience should challenge and strengthen one another The warning signs of a sales presentation disguised as education Questions to ask before registering for any class Why expertise in one subject does not qualify someone to teach everything The value of an instructor willing to say, “I don’t know” The strongest educators understand both the literature and the realities of the field. They identify whether they are presenting scientific evidence, professional judgment, product-specific training, or personal observation—and they never pretend those categories are interchangeable. A famous name only proves the marketing worked. A company title tells you who employs the speaker. A registration fee tells you what the class costs. None of those things tells you whether the instructor deserves your time. Research does. Transparency does. Relevant experience does. Evidence does. 2026 Pool Industry Mentor Recognition Sponsors BlueRay XL United Chemical LaMotte Company Rev’d Up Apparel AquaComfort Water Group AquaStar Pool Products The Global Leader in Safety, Dependability, & Innovation in Pool Technology. POOL MAGAZINE Pool Magazine is leading up to the minute news source for Swimming Pool News and Pool Features. Ou the 'How to Get Rid of Algae' handbook The most comprehensive guide on algae prevention and remediation you will ever own. BLUERAY XL The real mineral purifier! Reduce your pool maintenance costs & efforts by 50% CPO Certification Classes Attend your CPO class with Rudy Stankowitz! Online Pool Classes The difference between you and your competition is what you know! Jack's Magic If you know Jack's you'd have no stains! Service Industry News Disclaimer: This post contains affiliate links. If you make a purchase, I may receive a commission at no extra cost to you. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
- Transcript
S6 · E1067
Thursday · 17 min
1099 or W-2? The Expensive Difference Pool Companies Cannot Ignore
Ask a question here Calling someone an independent contractor does not automatically make them one. In this Insurance Interlude, Steve Sherwood and Pat Grignon of the California Pool Association examine the complicated line between 1099 subcontractors and W-2 employees. They discuss what may help establish a legitimate subcontractor relationship, including separate business entities, independent insurance coverage, control over scheduling, and performing work for other customers. They also explain how seemingly harmless decisions, such as providing gas cards, reimbursing mileage, or controlling a technician’s schedule, may make that relationship look increasingly like employment. And when a misclassified worker gets injured, the resulting investigation, lawsuit, penalties, and unpaid payroll obligations can threaten the entire company. The lesson is simple: the time to understand your coverage and employment structure is before someone gets hurt, not after the lawsuit arrives. In This Episode What separates a legitimate subcontractor from an employee Why issuing a 1099 does not settle worker classification The importance of separate business entities and insurance policies How scheduling and operational control affect classification When gas cards and mileage reimbursements can create problems Workers’ compensation requirements and protections How one workplace injury can trigger a much larger investigation When general liability insurance may provide defense Why every pool company needs a strong relationship with its insurance agent Worker-classification and insurance requirements vary by state and individual circumstances. Speak with qualified insurance, tax, and legal professionals before making employment decisions. Looking for insurance coverage? The California Pool Association serves pool professionals and other businesses throughout the country. Mention the Talking Pools Podcast to receive one month off a general liability policy. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1066
Wednesday · 35 min
Is There Too Much Pool Industry Education?
Ask a question here In the conclusion of this two-part Mythbusting Wednesday conversation, Natalie Hood sits down with Erik Knight to discuss his move from Watershape University to Pool Brain—and the bigger problems he hopes to help solve. The pool industry has more education available than ever, but is that actually part of the problem? New technicians are often buried under chemistry, equipment, software, procedures, and safety information before they have enough hands-on experience to understand how it all fits together. Erik explains how guided workflows and point-of-need education could help technicians produce better results from the beginning while developing a deeper understanding over time. Instead of three days riding shotgun followed by “Here are the keys—try not to turn anything green,” technology can provide structure, consistency, and some desperately needed early wins. Natalie and Erik discuss: Why technician turnover is highest at the entry level Whether the education gap is really an education-overload problem The weaknesses of traditional pool-company onboarding Why hands-on learning creates knowledge that actually sticks Using software to reinforce education instead of replacing it Pool Brain’s approach to guided workflows and chemistry recommendations Using historical data to predict future pH and water behavior Why experience—not intelligence—allows seasoned technicians to anticipate problems Automation as a force multiplier for pool professionals How technology can free technicians to develop higher-value skills Why automation equipment can become a profitable service-company revenue stream The value of competition among software companies and education providers Erik’s continued relationship with Watershape University What attracted him to Pool Brain’s long-term vision Why professional software requires more than an AI-generated interface Inflation, rising equipment costs, and the need for greater efficiency Route optimization, properly stocked trucks, and eliminating costly supply runs Erik also addresses the fear that technology will eventually replace the pool professional. Automation may handle repeatable tasks, but it cannot change filter sand, clean a DE grid, diagnose complicated equipment problems, or replace the judgment developed through real experience. Better technology does not eliminate the need for education. It can remove some of the repetitive bullshit, help new technicians succeed sooner, and give experienced professionals more time to solve complicated problems, serve better customers, and operate more profitable routes. Erik’s goal at Pool Brain is straightforward: simplify what makes the job unnecessarily difficult, help pool professionals deliver safer and more predictable water, and give company owners the tools to become more efficient, profitable, and—God forbid—occasionally get home before dark. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1065
Monday · 54 min
Is Your Pool Business Balanced—or Are You Just Putting Out Fires?
Ask a question here This week on Mondays Down Under, Lee Salisbury—the Pool Shop Coach—and Nick tackle a question every pool business owner should ask: Are you actually running your business, or are you simply reacting to whichever fire is burning hottest today? Lee introduces her new Business Balance Check, a free assessment designed specifically to identify the areas of your business that need attention most. It examines ten critical areas—including branding, communication, team culture, safety, policies and procedures, and employee autonomy—before revealing whether you’re currently operating as the Firefighter, the Glue, the Foreman, or the Owner. Lee and Nick also discuss: Why procedures sitting unread in a binder are nothing more than expensive pieces of paper The importance of teaching employees the what, how, and why How small, one-percent improvements can transform a business Why great ideas collected at conferences rarely survive the trip home How a coach or mentor creates accountability and turns intention into action Using AI to streamline spreadsheets, emails, administration, and repetitive tasks Why obviously AI-generated advertising can destroy customer trust The danger of letting software replace genuine technical knowledge and judgment Why pool professionals must understand the story behind the water-test results Customers who create a chemical catastrophe—and conveniently forget to mention what they added The importance of consistent branding and customer experiences across every touchpoint The episode also includes coverage from SPLASH 2026, featuring new chlorination and pool-control technology from Fluidra, along with commercial salt chlorination, ozone, UV, and advanced oxidation systems from Brauer. And, because no pool-industry episode would be complete without a customer turning a manageable problem into a full-blown aquatic crime scene, Nick shares what happened when someone accidentally dumped approximately eight kilograms of chlorine remover into a 70,000-liter indoor pool—and then attempted to fix it with liquid chlorine and stabilized chlorine. Take the Free Business Balance Check Find out whether you’re operating as the Firefighter, the Glue, the Foreman, or the Owner: The Pool Shop Coach’s Business Balance Check Have a question or topic suggestion for Mondays Down Under? Email talkingpools@gmail.com and mark it for Lee and Nick. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1064
August 21 · 30 min
If You’re the Local Expert, Stop Charging Like the Local Idiot
Ask a question here WARNING: Intentionally Abrasive Language - Every service business wants to be the company everyone recommends—the local expert called after three other contractors have replaced the wrong parts, collected their checks, and left the customer with the same damn problem. But authority doesn’t come from putting “premier,” “elite,” or “superior” on the side of a truck. It comes from becoming exceptionally good at solving difficult problems, teaching people what you know, documenting your results, and earning a reputation that reaches the customer before you do. In this episode, Rudy explains how pool professionals and other service-business owners can become the recognized expert in their county—and why anyone who earns that position should charge at least 10% more than the interchangeable competition. In This Episode Why calling yourself an expert doesn’t make you one How to attach your name to a specific, difficult problem Why teaching customers increases your value The difference between generic content and useful local expertise How informed opinions make professionals memorable Turning difficult jobs into compelling case studies Why detailed testimonials beat meaningless five-star reviews Building referral relationships with inspectors, agents, managers, and tradespeople Becoming the person local media calls for an explanation Using Google reviews to demonstrate authority Why experienced professionals should charge more How to state your price without apologizing or negotiating against yourself Why premium pricing requires premium communication and reliability The importance of continuing to learn after becoming the recognized expert The Bottom Line Advertising tells people you exist. Expertise convinces them you understand the problem. Reputation makes them trust you to solve it. Own a difficult problem. Teach what you know. Develop an informed point of view. Document your results. Answer the phone. Show up when promised. Fix the problem correctly. Eventually, your name becomes shorthand for the solution—and when that happens, charge like you fucking mean it. The cheapest contractor charges for the visit. The expert charges for the answer. Featured Sponsors and Industry Partners BlueRay XL United Chemical LaMotte Company Revved Up Apparel AquaComfort Water Group Service Industry News Jack’s Magic Products AquaStar Pool Products Connect With Talking Pools Follow the Talking Pools Podcast for blunt industry commentary, technical education, business advice, and the occasional uncomfortable truth every pool professional needs to hear. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1063
August 20 · 41 min
Stop Guessing, Start Charging—and Learn When to Say No
Ask a question here Steve Sherwood and Wayne Ivusich discuss one of the hardest lessons for pool service professionals: you cannot solve every problem, satisfy every prospect, or repeatedly rescue neglected pools for free. Steve explains why customers must keep an eye on their pools between weekly visits and report cloudy water or visible algae immediately. Waiting until the scheduled service day—especially before a party—can turn a manageable problem into four or five additional visits, a pile of chemicals, and a service company eating the cost. The conversation also covers phosphate removal, establishing chemical prices, asking the right questions before quoting work, and knowing when to walk away from a customer who wants a guaranteed result without fixing the equipment causing the problem. During the Insurance Interlude, Pat Reno explains why standard general liability insurance typically does not cover cyberattacks, data breaches, stolen payments, customer impersonation, or ransomware. For pool companies accepting digital payments or storing customer information, cyber liability coverage may deserve a place in the insurance portfolio. Steve and Wayne wrap up with equipment design, service-recordkeeping apps, and the challenges of controlling an 800-gallon commercial spa where a few bathers can send sanitizer demand, ORP, and pH in completely different directions. Topics discussed include: Why weekly customers must monitor their pools between visits Catching algae early before it becomes an expensive shit show Charging for additional visits and treatment chemicals Why every service company needs a chemical price list Phosphate-removal products and avoiding unnecessary cleanup The danger of quoting a green-pool recovery without testing the water Asking for complete equipment photos before diagnosing remotely Used filters, questionable installations, and inherited equipment problems Why sometimes the correct professional answer is “no” Cyber liability versus general liability insurance Payment diversion, customer impersonation, and ransomware Protecting stored customer and payment information Why real-world field input matters during product development Digital service records, before-and-after photos, and proof of service Managing sanitizer demand and automation in a small commercial spa How water temperature can affect reactions and test results The takeaway: stop guessing for free. Ask better questions, document everything, charge for the work being performed, and walk away when someone expects you to guarantee results without allowing you to correct the actual problem. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
- Transcript
S6 · E1062
August 19 · 30 min
Cold Plunge Myths: Short Exposure Does Not Mean Low Risk — Part 2
Ask a question here Natalie Hood continues her conversation with Dewey Case of the Council for the Model Aquatic Health Code, separating cold-plunge science from wellness-industry hype. Cold plunges may be popular, but cold water changes chemical reaction rates, sanitizer performance, testing accuracy, and the body’s physiological response. Being young, athletic, or highly experienced around water does not make anyone immune to blood-sugar crashes, loss of consciousness, drowning, or other emergencies. Natalie and Dewey discuss why cold-water samples should be allowed to warm before testing, why commercial plunges should strongly consider supplemental treatment such as UV, ozone, or advanced oxidation, and why a quick pre-entry rinse can remove a surprising amount of contamination before it enters a very small body of water. They also address the biggest myth of all: because someone only spends a few minutes in a cold plunge, the risk must be low. The exposure may be short, but the risks are not necessarily smaller—they are simply different. Topics discussed include: Why even healthy, conditioned athletes can experience emergencies The dangers of using a cold plunge, pool, or spa alone How cold temperatures affect water-testing reactions Why cold samples should be capped and warmed before testing Reduced sanitizer reaction rates in cold water Why small water volume and heavy bather loads create greater risk The value of UV, ozone, and advanced oxidation Sweat, ammonia, urea, dirt, and everything else bathers drag into the water Why pre-entry showers matter How a simple rinse can substantially reduce contaminants Why short exposure does not automatically mean low risk The importance of supervision, maintenance, testing, and operator diligence The takeaway is simple: be diligent. Know what the water is doing, test it regularly, maintain the vessel properly, and never assume that experience or physical fitness makes someone bulletproof. Download the Cold Water Venue Guidance from the Council for the Model Aquatic Health Code. Natalie also shares an update on her Tennessee Triple Crown Open Water Swim Challenge. She will swim more than 21 miles across three open-water marathon events to benefit Every Child a Swimmer through her fundraiser, She Swims So They Can. Special thanks to campaign sponsors Revved Up Apparel, H2Flow Controls, Tenjam, and Talking Pools Podcast. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1061
August 17 · 29 min
SPLASH
Ask a question here SPLASH 2026: Why Pool Professionals—and Their Teams—Need to Be There SPLASH isn’t just another excuse to escape the office, collect two years’ worth of free pens, and start asking suspicious questions about when the complimentary slushy machine becomes a margarita machine. For pool professionals across Australia and the Southern Hemisphere, SPLASH is the industry event. It’s where new products are launched, new technology is demonstrated, business ideas are exchanged, and technicians finally see that the pool industry is much bigger than the route, retail counter, or equipment pad they work around every day. This week on Mondays Down Under, Lee Salisbury and Nick discuss what makes SPLASH worth attending, why business owners should consider bringing at least one team member, and how the event can reinvigorate a workforce heading out of winter and into the madness of summer. Lee also previews the customer-service and business-growth forums she will be facilitating, while Nick shares the story of a commercial fountain whose chemical controller had apparently been plumbed backward—and remained that way for somewhere between five and seven years while another company visited three times a week. In This Episode What SPLASH is and why it matters to the Australian pool and spa industry How the trade show has evolved over the decades Memorable exhibits, product demonstrations and promotional giveaways Why technicians and younger employees should experience a major industry event Using SPLASH to motivate and educate your team before summer New products, software developments and masterclasses expected at the show Lee’s business-growth and customer-experience forums Protecting productive time with the “red headphones” rule Deciding which tasks should be delegated before the busy season Why workplace interruptions cost more time than most managers realize Preparing your business and staff for the transition from winter into summer Nick’s battle with a badly installed 30,000-litre commercial fountain A chemical dosing system that had been plumbed incorrectly for years What happens when equipment is serviced repeatedly without anyone diagnosing the actual problem If you’re attending SPLASH, keep an eye out for Lee, Nick and the Mondays Down Under crew—and make sure you say hello. You may even find yourself appearing in an upcoming episode. Questions or topic suggestions? Email talkingpools@gmail.com. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
- Transcript
S6 · E1061
August 14 · 30 min
Your Pool Guy Isn’t the Problem—You Are
Ask a question here 🚨 Warning: This episode contains intentionally abrasive commentary and strong language. Most Talking Pools questions come from pool service professionals. This week, Rudy clears the inbox of questions submitted by pool owners—and provides pool pros with a little emotional support in the process. Why is the pool consuming so much chlorine? Why did it turn green after the technician left? Should the pump run longer during extreme heat? Why does a saltwater pool still need chlorine? Are chemicals, brushing, filter cleaning, equipment repairs, storm recovery, and emergency duck removal included in the monthly price? The short answer: read your service agreement, communicate with your pool professional, and remember that weekly service means someone visits once every seven days. It does not mean the technician secretly lives inside the filter, guarding your chlorine around the clock. Rudy tackles common homeowner questions with practical answers, pool chemistry, and the appropriate amount of profanity. He explains why heat, sunlight, swimmers, storms, landscaping, aging equipment, and a 30-person backyard party can create problems that no technician could prevent during one weekly visit. Before getting to the pool questions, Rudy also examines gossip, fake intimacy, and the relationship between the “shit talker” and the “shit bucket.” If someone constantly talks to you about everyone else, you are not part of a protected inner circle—you are simply today’s audience and tomorrow’s material. Topics discussed include: Why successful people rarely waste time talking behind your back How gossip creates counterfeit intimacy The relationship between the shit talker and the shit bucket Why chlorine demand increases during extreme heat How swimmers, sunscreen, sweat, debris, and sunlight consume chlorine Running pool pumps during unusually warm weather Why pools become cloudy or green after heavy rain Preparing a swimming pool before and after a major storm Preventing algae from returning during extreme heat Why saltwater chlorine generators sometimes cannot keep up How to determine the correct salt-cell output percentage Diagnosing a dirty, undersized, or worn-out salt cell Why saltwater pools may still require manually added chlorine Whether saltwater pools need to be shocked The real cost of converting a pool to salt Reducing the electrical cost of pool circulation What weekly pool service actually means Chemicals included with service versus chemicals billed separately Whether technicians should provide complete test results Brushing schedules and complicated pool designs How often filters should be cleaned Who is responsible when aging pool equipment fails Why specialty chemicals may result in additional charges Verifying training, certification, licensing, and insurance The difference between maintenance companies and repair companies Whether homeowners should expect the same technician every week Additional service following storms, parties, equipment failures, and extreme weather Temporary treatments versus correcting the underlying cause How homeowners can evaluate whether a recommended repair is necessary Pool owners should ask questions, request readings, review photographs, understand the diagnosis, and learn what their service plan includes. What they should not do is assume one weekly visit creates a protective dome capable of repelling rain, pollen, equipment failure, fertilizer, sunscreen, relatives, and urine. Have a question for Rudy or the Talking Pools Podcast team? Email talkingpools@gmail.com. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
- Transcript
S6 · E1060
August 13 · 40 min
When Corporate Buyouts Kill Technical Support
Ask a question here What happens when the people who actually know the product disappear—and customer service becomes a phone tree, a 90-minute hold, or an ordering department that cannot answer a technical question? This week, Steve Sherwood and Wayne Ivusich examine the decline of accessible technical support across the pool and spa industry. Wayne reflects on his 32 years with Taylor Technologies, where he answered technical questions, developed educational materials, and taught an estimated 45,000 to 50,000 industry professionals. Since Taylor’s acquisition by Fluidra, much of that direct technical access—and even some of Wayne’s educational content—appears to have disappeared. The conversation expands into a larger industry problem: corporate consolidation may preserve a product name, but it does not necessarily preserve the people, knowledge, or customer relationships that built the brand. Before that, Steve is joined by Pat from the California Pool Association for the Insurance Interlude. They discuss how installers can protect themselves when equipment works correctly at completion but fails—or gets damaged—months later. Photos, service records, clearly defined warranty terms, and a documented follow-up may be the only things standing between you and somebody else’s blame game. Topics discussed include: Protecting your company after completing equipment installations Documenting that equipment was operational when you left Why a written follow-up can become valuable evidence Distinguishing parts warranties from free labor Damage caused by homeowners or subsequent service technicians The importance of maintaining complete water-chemistry records Wayne’s 32-year career with Taylor Technologies What Fluidra’s acquisition of Taylor meant for technical support The loss of experienced educators and product specialists Steve’s experience waiting 90 minutes for manufacturer assistance Why sales representatives have become unofficial technical-support channels The value—and danger—of relying on Facebook groups for answers Knowing not only what questions to ask, but whom to ask Why genuine mentorship teaches people to investigate instead of merely supplying answers How Talking Pools can serve as an industry resource when manufacturers cannot The label may survive an acquisition, but the institutional knowledge does not survive unless somebody deliberately protects it. When the experts disappear, customers are left owning products without reliable access to the people who understand them. Have a pool, spa, chemistry, equipment, service, or business question you cannot get answered? Email the Talking Pools Podcast team at talkingpools@gmail.com. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
- Transcript
S6 · E1059
August 12 · 36 min
Eric Knight Joins Pool Brain
Ask a question here Natalie Hood welcomes Eric Knight back to the Talking Pools Podcast to discuss his move from Watershape University to Pool Brain—and what this new role could mean for pool service professionals. Eric explains how a conversation that began in 2022 eventually developed into an opportunity to combine the work he does best: water chemistry, education, technology, and solving real-world problems for technicians in the field. He also clears up the speculation surrounding his departure from Watershape University. There was no drama, no burned bridge, and no scandal—just an honest recognition of his strengths and an opportunity that better fits how his brain works. The conversation then turns toward the future of the pool industry. Eric explains why artificial intelligence is unlikely to replace pool technicians, but will increasingly help them make better decisions, optimize routes, train employees, standardize service, and operate more profitable businesses. Eric also offers an early look at Pool Brain’s vision for automated chemical dosing, guided technician workflows, and “point-of-need education”—giving technicians the information they need while they are standing in front of the pool, instead of making them wait for the next class or trade show. In This Episode Why Eric Knight joined Pool Brain How his relationship with Pool Brain began in 2022 The truth about his departure from Watershape University Why recognizing your weaknesses is an important leadership skill What Eric is most proud of accomplishing at Watershape Why traditional industry education is becoming cost-prohibitive How AI will assist pool professionals without replacing field technicians Why more displaced white-collar workers are entering the trades The story behind the Orenda Calculator and Chemiculator How technology can eliminate dangerous chemical-dosing shortcuts What automated water-chemistry dosing could mean for service companies How guided workflows can improve training, safety, and accountability Why technicians need education at the exact moment a problem occurs This is Part One of Natalie Hood’s conversation with Eric Knight. Tune in next Wednesday for Part Two as they continue discussing his new role at Pool Brain and the technology being developed to support the next generation of pool professionals. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
- Transcript
S6 · E1058
August 10 · 20 min
Salt
Ask a question here In the conclusion of our conversation with Lee Moore and Blake, Technical Director at AIS Water, we examine what it takes to make saltwater chlorination work reliably in demanding commercial environments. Commercial pools cannot be managed by reacting to every change with another drum of chemicals. Like steering a cruise ship, water chemistry requires calculated adjustments, accurate information, and equipment sized for the facility’s actual operating conditions. The conversation covers the difference between ORP and direct free-available-chlorine measurement, on/off versus proportional chlorinator control, and how properly sized systems respond to sudden increases in bather load. Lee and Blake also explain why some facilities retain liquid or granular chlorine as backup sanitation—even when onsite chlorine generation handles nearly the entire demand. We also challenge some persistent assumptions about saltwater pools. Modern commercial systems can operate at salt concentrations as low as approximately 950 ppm, opening the door for indoor pools, facilities with natural stone, and other applications where corrosion concerns have discouraged saltwater chlorination. Finally, we look behind the marketing of “mineral pools.” Magnesium and potassium salts may change how the water feels, but the sanitation still comes from chlorine produced through electrolysis. Minerals do not replace the sanitizer. Topics discussed include: Why commercial chlorination begins with accurate system sizing Accounting for sunlight, bather load, turnover, and unusual applications Why water stability is more important than constant chemical correction Direct free-chlorine probes versus traditional ORP control On/off and proportional 4–20 mA chlorinator control Responding automatically to sudden increases in bather load Cell operation, reversing cycles, and expected service life Using liquid or granular chlorine as secondary sanitation Reducing chemical handling without removing backup infrastructure Liquid chlorine degradation, declining strength, and chlorate concerns Commercial chlorination at approximately 950 ppm salt Saltwater systems for indoor pools and natural-stone environments What “mineral pool” marketing gets right—and what it leaves out The roles of magnesium and potassium in swimmer comfort and water appearance Why mineral pools are still chlorine pools If you operate, specify, design, or service commercial aquatic facilities, this episode offers a practical look at building a chlorination system around stability, predictable demand, and intelligent control—not chemical firefighting. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
- Transcript
S6 · E1057
August 7 · 37 min
Confidence Isn’t Competence: Pool Industry Edition
Ask a question here Profanity does not make someone unprofessional. Confidently spreading bad information does. In this intentionally abrasive episode of the Talking Pools Podcast, Rudy Stankowitz takes aim at the comment-section experts who diagnose complicated pool problems from one blurry photograph, defend outdated beliefs with “I’ve been doing this for 20 years,” and treat confidence as a substitute for evidence. BREAKING INDUSTRY NEWS July’s pool-industry news revealed a market undergoing a serious correction: as reported by Pentair, distributors are aggressively reducing excess equipment inventory; as reported by POOLCORP, essential maintenance and repair demand remains resilient despite weak discretionary spending; as first reported by Bloomberg, Leslie’s was considering strategic options—including a possible Chapter 11 filing—to address its debt; and as reported by the U.S. Chemical Safety Board, years of corrosion, inadequate safeguards and nearly 14 million pounds of reactive chemicals contributed to the catastrophic Bio-Lab fire in Conyers. Adding to the industry shake-up, as reported by Pool Brain on August 5, Eric Knight stepped down as executive director of Watershape University to become Pool Brain’s head of education technology, overseeing automated chemical-dosing tools, guided training workflows and point-of-need education for pool professionals. Pool Brain announcement The Confidently Wrong Rudy explains why experience only has value when it remains connected to research, why a correct result does not necessarily prove the explanation behind it, and why professionals must be willing to say, “I don’t know.” He also examines the limits of the Langelier Saturation Index, the risks of oversimplified chemistry advice, and the difference between handing someone an answer and teaching that person how to investigate a problem. The pool industry does not need to lose its personality, clean up every four-letter word, or turn itself into a room full of corporate robots. It does need people who verify what they say, correct themselves when the evidence changes, and understand that other professionals and customers make real decisions based on the information they share. The loudest person may get the most attention. The person who consistently does the work earns the trust. In This Episode Why profanity is not a measure of professionalism The difference between an opinion and supportable information How bad pool chemistry advice can become expensive, dangerous, and public Why 20 years in the industry does not automatically equal 20 years of growth Experience repeated versus experience examined How improved research and instrumentation change what the industry understands Why correlation does not prove causation The danger of diagnosing pool problems without enough information What the Langelier Saturation Index does—and what it cannot tell you Why “I don’t know” can be the most professional answer available Correcting misinformation without surrendering credibility Combining field experience with current science Teaching critical thinking instead of creating dependence Why trust is worth more than comments, likes, and online attention Key Takeaways Experience should be a foundation, not a shield against better information. A professional gathers facts, considers competing explanations, understands the limits of a diagnosis, and changes course when the evidence demands it. A real mentor does more than provide an answer. A mentor teaches someone what to test, what to rule out, what information matters, and how to reason through the next problem independently. Profanity backed by accurate information is a voice. Profanity used to disguise ignorance is noise. 2026 Talking Pools Top Ten Pool Industry Mentors Congratulations to: Brandon Reid Jeff Hamp Chris Kavanaugh Tim McDowell Lacey Davis Jerry Wallace John Poma Greg Beard Terry Tammanin Peter Wiederman These honorees were selected by the hosts of the Talking Pools Podcast for the lasting difference they have made in the lives and careers of pool professionals. Episode Sponsors BlueRay XL — bluerayxl.com Service Industry News — serviceindustrynews.net Jack’s Magic — jacksmagic.com AquaStar Pool Products Content Advisory This episode contains strong language and intentionally abrasive humor. Connect With Talking Pools Subscribe to the Talking Pools Podcast wherever you listen, share this episode with a pool professional who values evidence over ego, and follow the show for straight talk, practical education, and pool-industry commentary without the corporate filter. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1055
August 6 · 58 min
Miracle Pool Products
Ask a question here This week on Thursdays with Wayne and Steve, the guys take aim at “miracle” pool products, suspiciously cheap equipment, expired test reagents, and the growing number of online knockoffs promising professional results at bargain-basement prices. Wayne recalls some of the industry’s most memorable gimmicks—including magnets that supposedly made calcium disappear—and explains why words like “miracle cure” should immediately raise a red flag. Steve breaks down how he presents customers with equipment options, why an internet price is not always an apples-to-apples comparison, and what customers give up when they purchase off-brand replacement parts without professional support or a reliable warranty. During this episode’s Insurance Interlude, Steve and Pat Grenon examine a nightmare renovation in which an unlicensed contractor allegedly left chunks of concrete inside a pool’s plumbing. They discuss the homeowner’s possible options, the limits of homeowners insurance, and why asking to be named as an additional insured may provide valuable protection before a contractor begins work. Wayne also explains why heavily discounted test kits and reagents may not be the bargain they appear to be. Products sitting in warehouses or clearance bins can be years old, and expired reagents can produce unreliable results—even when the packaging looks perfectly legitimate. The conversation also covers customer communication, emergency-service pricing, protecting your profit margins, commercial-pool safety failures, and why treating people well remains the most effective marketing strategy in the pool business. Topics discussed include: Spotting “miracle product” scams and deceptive demonstrations OEM equipment versus inexpensive aftermarket replacements How to explain equipment pricing and warranties to customers Why professionals should charge more for emergency and weekend service Identifying expired test kits, reagents, and test strips The risks of buying unusually cheap chemical-testing products online What happens when an unlicensed contractor damages a swimming pool Homeowners insurance and contractor-liability claims Why additional-insured status matters Concrete and construction debris trapped inside pool plumbing Developing relationships with reliable leak-detection specialists Commercial pools with dangerously low pH and alkalinity Cloudy-water problems caused by filtration and operational failures Changes within Leslie’s and what pool professionals should watch Building trust through honesty, education, and customer service Why word-of-mouth remains the strongest form of marketing The takeaway is simple: read the labels, check expiration dates, compare products carefully, document contractor work, and never assume that the cheapest option is actually the least expensive. Have a pool-industry scam or questionable product you think Wayne and Steve should investigate? Email the show at talkingpools@gmail.com. If your story is featured, the team may send you a small thank-you gift. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1054
August 5 · 36 min
Cold Plunge Myths: Dewey Case of the CMAHC Turns Up the Heat
Ask a question here Cold plunges and ice baths are appearing everywhere—from fitness centers and recovery facilities to wellness clinics, athletic programs, and luxury spas. But colder water does not automatically mean cleaner or safer water. In this episode of the Talking Pools Podcast, Natalie Hood is joined by Dewey Case, Technical Director for the Council for the Model Aquatic Health Code and Aquatics Coordinator for Williamson County Parks and Recreation in Tennessee. Dewey helped assemble the experts behind the new CMAHC Cold Water Venue Guidance. Together, he and Natalie separate cold-plunge facts from social-media fiction and explain why these increasingly popular venues require far more attention than a tub, a garden hose, and several bags of ice. They discuss why bacteria can survive in cold water, how lower temperatures can slow sanitizer performance, and why even a single user introduces sweat, body oils, cosmetics, urea, and microorganisms into the water. They also examine the much greater contamination burden created when a commercial system serves dozens—or potentially hundreds—of users each week. The conversation covers the risks associated with poorly maintained systems, including biofilm, Pseudomonas, swimmer’s ear, and the possibility of transferring gastrointestinal pathogens. They also explain why dunking your head into questionable cold-plunge water may be a particularly bad idea. In This Episode Why cold water does not sanitize itself The truth about bacteria and pathogens in cold plunges Why “I’m the only person using it” does not eliminate water-quality concerns What sweat, cosmetics, clothing, and body oils add to the water Why users should shower before entering The risks of head submersion in poorly maintained water How biofilm and Pseudomonas can develop inside plumbing and on surfaces Why commercial cold plunges are not simply oversized bathtubs How high bather loads change filtration, sanitation, and maintenance demands Why cold-water chemistry can be more challenging than spa chemistry How low temperatures affect chemical dissolution and disinfection The purpose of the new CMAHC Cold Water Venue Guidance Why proper operation, cleaning, and maintenance make cold-water immersion safer As Dewey explains, a home cold plunge used by one person and a recirculating commercial venue serving hundreds of bathers are not the same thing. When the bather load changes, the operational practices must change with it. This episode is essential listening for pool professionals, aquatic operators, health officials, inspectors, facility managers, designers, builders, fitness-center owners, and anyone responsible for operating a commercial cold-water venue. She Swims So They Can Natalie is preparing to swim more than 21 miles across three open-water swimming marathons as part of the Tennessee Triple Crown Open Water Swim Challenge. Her campaign, She Swims So They Can, benefits Every Child a Swimmer and helps provide children with access to lifesaving swim lessons. Her scheduled swims are: September 13, 2026 September 20, 2026 October 3, 2026 Donations will be accepted through October 3, 2026. To learn more, donate, purchase official fundraising apparel, or explore sponsorship opportunities, visit Natalie’s Facebook or Instagram pages. Companies interested in sponsoring the campaign may contact Natalie directly at nhood@thegritgame.com. Every contribution helps—and every share expands the campaign’s reach. Special thanks to campaign sponsors Revved Up Apparel, H2flow Controls, Tenjam, and the Talking Pools Podcast. #TalkingPoolsPodcast #ColdPlunge #ColdWaterImmersion #IceBath #AquaticSafety #WaterQuality #PoolOperator #PoolProfessional #CMAHC #MAHC #PublicHealth #Aquatics #Pseudomonas #WaterChemistry Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1053
August 3 · 40 min
Commercial Salt Chlorination: Safer, Smarter, and Built to Scale
Ask a question here On this episode of Mondays Down Under, Lee Salisbury and Nick are joined by AIS Water’s Lee Moore and Technical Director Blake for a deep dive into commercial saltwater chlorination. AIS Water has worked in salt chlorination for approximately 35 years, developing systems for everything from swim schools and splash parks to resorts, 50-meter competition pools, coastal pools, and enormous lagoons containing millions of liters of water. The conversation explores why more commercial aquatic facilities are moving toward onsite chlorine generation—and why their success depends on selecting actual commercial equipment, correctly sizing the system, and maintaining proper water chemistry. The three major benefits are convenience, safety, and long-term cost savings. Generating chlorine onsite can dramatically reduce the handling, storage, transportation, and manual transfer of liquid or granular chlorine. It can also reduce the risks associated with chemical spills, damaged dosing lines, incorrect chemical mixing, and chlorine gas entering an occupied pool. But not every “commercial salt system” is truly commercial. The guests discuss facilities that attempted to meet massive chlorine demand by plumbing together banks of residential chlorinators—including one installation containing an astonishing 95 residential units. Besides creating a maintenance nightmare, these improvised systems can introduce excessive head loss, restrict circulation, shorten cell life, and still fail to satisfy the pool’s chlorine demand. Proper sizing requires far more than knowing the pool’s volume. AIS Water considers actual peak bather load, water temperature, turnover rate, sunlight exposure, cyanuric acid use, environmental conditions, operating hours, and the facility’s location. Two pools of identical size—even pools located only a suburb apart—may require substantially different chlorine production capacities. And just when you thought pool chlorination could not get any stranger, the discussion turns to horse pools, seal enclosures, sea lions, natural salt contributions from swimmers, and one exceptionally important unanswered question: Just how much chlorine does a sea lion prefer? You will have to return next Monday for the conclusion. In this episode: Why commercial aquatic facilities are adopting onsite chlorine generation The safety risks associated with storing and manually transporting chlorine How salt chlorination can reduce long-term operating costs Why an electrolytic cell is a consumable—not a failed chlorinator How commercial-grade anodes can provide significantly longer cell life The difference between residential and commercial chlorination equipment What happens when dozens of residential chlorinators are installed in one system How excessive head loss can compromise circulation and turnover Why peak bather load is critical when sizing a chlorinator How sunlight, shade, temperature, rainfall, and surrounding buildings affect chlorine demand Commercial systems ranging from low-salinity water to direct seawater The unusual challenges of chlorinating pools for horses, seals, and sea lions Guests: Lee Moore, Sales and Marketing, AIS Water Blake, Technical Director, AIS Water Hosted by Lee Salisbury and Nick on Mondays Down Under, part of the Talking Pools Podcast network. US certifications for AIS Commercial products. Certified to the Highest International Standards – AIS commercial chlorination systems are independently certified to NSF/ANSI 50 for swimming pool equipment safety and performance, UL 1081 for electrical safety, and are approved for installation in Los Angeles County, one of the world's most stringent regulatory environments. These certifications provide independent assurance that AIS products meet rigorous standards for quality, reliability, and safety, giving consultants, operators, and asset owners confidence in specifying AIS for demanding commercial aquatic facilities. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1052
July 31 · 21 min
Stop Selling the Bottle—Sell the Outcome
Ask a question here Specialty chemicals are not the enemy. Phosphate removers, enzymes, clarifiers, sequestrants, scale inhibitors, flocculants and stain treatments can all deliver real value—when they address an actual, diagnosed condition. In this episode of the Talking Pools Podcast, Rudy Stankowitz explains why the bottle should never become the protocol. Before adding any specialty chemical to a pool, service professionals should answer three questions: Will it meaningfully benefit this customer? Will it become a pain in the ass for me or my technicians? Can my company make money providing the treatment? Rudy breaks down the hidden costs that are often ignored: return visits, filter cleaning, vacuuming, fuel, labor and the time required to explain an expected reaction to the customer. A $20 bottle is no longer a $20 treatment when it creates another hour of work. He also explains why specialty treatments should not automatically be buried inside a flat monthly service rate. Customers are not paying for possession of the bottle. They are paying for the professional who knows when to use it, how much to use, what conditions are required, what side effects to expect and what to do when the treatment does not behave as planned. The episode also includes a message honoring the 2026 Top Ten Pool Industry Mentors and Rudy’s final thoughts about his Reflecting Pool coating analysis reaching the White House—proof that sound technical work can matter far beyond the pool industry. In this episode Why mentorship means teaching people to think—not creating dependence How specialty chemicals establish added value Why every treatment should begin with a diagnosed condition The danger of mistaking a visible reaction for proof When phosphate removal makes professional and financial sense Why predictable follow-up work belongs in the treatment price How flat-rate chemical inclusion can hide value and destroy profit Why pool professionals should sell outcomes—not bottles Separating chemical problems from circulation, filtration and equipment problems Why chemistry and physics remain unchanged by politics The three-question specialty chemical test Will it benefit the customer? Will it become a pain in the ass for me? Can I make money on it? Specialty chemicals are tools—not miracles, substitutes for proper maintenance or acts of absolution for neglected pools. Sponsored in part by Service Industry News, AquaStar Pool Products and BluRay XL. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1051
July 30 · 37 min
Cold Plunges, Pool Inspections, and Where the Industry Is Headed
Ask a question here Show Notes This week, Steve and Wayne tackle two timely topics affecting the swimming pool industry. First, Steve discusses a growing number of calls from homeowners who find themselves trapped in construction projects with missed deadlines, questionable workmanship, and uncertainty about what to do next. The conversation explores the challenges of residential pool inspections, the gray areas of building codes, and why hiring an independent expert isn't always as straightforward as it sounds. The second half of the episode takes a deep dive into the newly released Model Aquatic Health Code (MAHC) Cold Water Venue Guidance. With cold plunges becoming increasingly popular in homes, gyms, spas, and athletic facilities, Steve and Wayne explain why industry guidance is needed, how it is developed, and what pool professionals should understand about water quality, sanitation, filtration, and safety. In This Episode Why homeowners are increasingly seeking independent pool inspections during construction. The challenges of enforcing residential pool codes compared to commercial pools. What homeowners should expect before pursuing construction disputes. Understanding the role—and limitations—of expert inspections. The new Model Aquatic Health Code Cold Water Venue Guidance explained. How MAHC guidance is developed through industry collaboration and scientific review. Why "guidance" is different from law or regulation. Safety recommendations for cold plunge users, including age and health considerations. Why colder water changes the speed of chemical reactions. Challenges of maintaining proper sanitizer levels in very small cold-water vessels. Why many professional athletic organizations simply dump and refill cold plunge water rather than attempting to filter it. Lessons learned from servicing cold plunge systems used by professional sports teams. The importance of proper maintenance as cold plunges become more common in homes. The growing need for practical standards as cold-water therapy enters the mainstream. Key Takeaways Residential pool inspections often involve significant gray areas compared to commercial construction. Expert opinions can identify deficiencies, but correcting them may still require negotiation or litigation. Cold plunges present unique operational challenges because of their small water volume and low temperatures. Lower water temperatures slow chemical reactions, making sanitation more complicated than many people realize. Proper water management is just as important in a cold plunge as it is in a swimming pool. As cold-water therapy grows in popularity, industry guidance will play an increasingly important role in protecting public health. Featured Discussion The MAHC's New Cold Water Guidance Steve and Wayne explain why the Council for the Model Aquatic Health Code developed guidance for cold plunge facilities, how recommendations are reviewed by subject-matter experts, and why science—not social media trends—should drive industry best practices. Behind the Scenes with Professional Sports Drawing from firsthand experience servicing facilities for NFL, NHL, NBA, and MLS organizations, Steve shares how professional teams maintain therapy pools, cold plunges, and rehabilitation equipment—and why sanitation protocols are often much more aggressive than many people expect. Sponsored By A special thank you to the Council for the Model Aquatic Health Code (CMAHC) for supporting this episode and their continued work advancing science-based aquatic health guidance. Have a topic you'd like Steve and Wayne to cover? Send your suggestions to talkingpools@gmail.com. If your idea is featured on the show, you might even receive a special thank-you gift! Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1051
July 29 · 49 min
Building a Better Pool Company: Leadership, Growth, and Company Culture with Leslie Elliott
Ask a question here What really separates a good pool company from a great one? This week, Natalie Hood sits down with Leslie Elliott, Founder and CEO of Poolie, one of the fastest-growing pool service companies in Texas. Leslie's journey into the industry didn't begin with decades of pool experience—it began with a green pool, poor customer service, and the realization that the industry had room to improve. Together, Natalie and Leslie tackle some of the biggest myths surrounding pool service businesses, leadership, customer service, company culture, growth, technology, and artificial intelligence. Whether you're an owner, manager, technician, or someone thinking about starting a pool company, this conversation offers practical lessons that apply far beyond the swimming pool industry. In this episode: How a green swimming pool launched one of Texas' fastest-growing pool service companies. Why customer service is often a bigger competitive advantage than technical expertise. The difference between running a pool route and building a scalable business. Why growth creates as many challenges as it solves. The importance of systems, standard operating procedures, and consistency. Why not every customer is worth keeping. Protecting employees while maintaining company values. Leadership lessons from growing from one route to more than 4,500 customers. The importance of training, mentorship, and creating career paths for technicians. Why people—not pools—are often the biggest challenge in business. How AI is changing customer service, operations, scheduling, and business management. Why the pool industry still has opportunities to modernize through technology and professional development. Building a company culture that employees actually want to be part of. Why success doesn't make leadership easier—it simply changes the challenges. Key Takeaways Great pool companies are built on leadership and customer experience—not just chemistry knowledge. Growth without systems creates chaos. Company culture is demonstrated through daily actions, not mission statements. Investing in employee training pays dividends in customer satisfaction and retention. AI should be viewed as a productivity tool that frees people to focus on higher-value work. Consistency is often more valuable than constant innovation. The future of the pool industry depends on raising professional standards together. Featured Guest Leslie Elliott Founder & CEO, Poolie Leslie shares how her background in management consulting and business operations helped her build Poolie into a multi-market service company focused on exceptional customer service, scalable systems, and investing in people. Hosted By Natalie Hood Director of Education & Events, The Grit Game Sponsored By BlueRay XL United Chemical LaMotte Company RevdUp Apparel Aqua Comfort Water Group Connect Learn more about Poolie at Poolie.com and follow their continued growth on social media. If you enjoyed this episode, subscribe to the Talking Pools Podcast, leave us a review, and share it with another pool professional who's committed to raising the bar for our industry. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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S6 · E1050
July 27 · 36 min
Mondays Down Under – LaMotte, Water Testing, and Why Professional Testing Matters (Part 2)
Ask a question here What separates a professional pool service company from someone simply adding chemicals? In Part 2 of this special Mondays Down Under discussion, Lee Salisbury and Nick dive deeper into professional water analysis with the team from LaMotte, discussing why consistent, accurate testing is one of the biggest differences between average pool care and true water management. The conversation explores the value of the WaterLink® Spin system, reducing user error, interpreting test results correctly, common mistakes professionals make after shocking a pool, and why understanding chemistry matters far more than simply reading numbers off a report. Whether you're running a retail store, servicing residential pools, or maintaining commercial aquatic facilities, this episode is packed with practical advice that can improve both your water quality and your bottom line. In This Episode Why experience matters just as much as chemistry knowledge Learning to interpret water test results—not just read them Why every unusual water test should make you ask more questions How customer conversations often solve water chemistry mysteries When to consult technical support or laboratory analysis Why professional testing equipment pays for itself Reducing user error with automated water testing The business case for investing in better testing equipment Saving time while improving customer service Comparing photometric testing to traditional reagent testing Why complete water analysis is more valuable than testing only chlorine and pH Protecting pools through proper water balance "It's easier to keep it clean than bring it back from green." Technical Topics Covered WaterLink Spin technology Photometric water testing Traditional liquid reagent testing Test repeatability and consistency Eliminating sample contamination Proper sample volume Test accuracy versus operator technique Water balance fundamentals Customer communication during water analysis Laboratory troubleshooting Commercial pool testing Residential pool testing Common Testing Mistakes Discussed Misinterpreting zero alkalinity after shocking a pool Understanding the effects of chlorine above 15 ppm Why high chlorine can produce misleading alkalinity readings Using high-range chlorine test strips for confirmation Running additional tests on the same high-chlorine sample Recognizing when the instrument is giving you an indicator—not a bad result Best Practices Use professional-grade testing equipment Perform complete water analysis whenever possible Verify unusually high chlorine levels before making chemical adjustments Store Spin Discs properly Reseal foil packaging after every use Protect discs from moisture and light Understand shelf life after opening Train technicians to recognize abnormal test patterns Build testing costs into your professional service Commercial Aquatic Facility Discussion The episode also covers: Daily health department testing requirements Three-test commercial Spin Discs Testing multiple water bodies Managing public pool safety Protecting swimmers through accurate testing Creating efficient testing workflows for aquatic facilities Key Takeaways Professional water testing isn't about owning expensive equipment—it's about making better decisions. Accurate testing saves time, improves customer confidence, reduces costly mistakes, and helps protect both swimming pools and the people using them. Understanding what your test results are actually telling you is every bit as important as obtaining the numbers themselves. Featured Guests Lee Salisbury Nick (Mondays Down Under) Hiren Patel – LaMotte Company Connect with Talking Pools 🌐 Website: https://talkingpools.com 📧 Email: talkingpools@gmail.com Subscribe wherever you listen to podcasts and never miss an episode covering pool chemistry, service techniques, business growth, industry news, and conversations with some of the most knowledgeable professionals in the swimming pool industry. Support the show Thank you so much for listening! You can find us on social media: Facebook Instagram Tik Tok Email us: talkingpools@gmail.com
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