Is Psychological Safety Just Wishful Thinking — or a Winning Strategy?

Picture a workplace where every idea is welcome, mistakes are opportunities for growth, and diverse perspectives are genuinely valued. Daniel Shore, Ph.D., a behavioral scientist and cofounder of MultiTeam Solutions, discusses how psychological safety helps build healthy, high-performing teams. Shore also works through a few real-world workplace scenarios where conflicts arise and emotions run high — to model how he’d approach each challenge in a way that fosters psychological safety and civility while driving accountability, collaboration, and growth.

Resources from this week’s episode:

2025 Civility Index - https://www.shrm.org/topics-tools/research/latest-civility-index-results

SHRM Blueprint - https://conference.shrm.org/blueprint

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