SHRM All Things Work

Conflict Resolution Strategies Every Organization Needs

Mar 6, 2025 · 22 min · Season 2 · Episode 27
0:00-22:49

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Addressing and resolving tension in the workplace can be a challenging feat, requiring more than just establishing clear policies. Catherine Mattice, founder and CEO of Civility Partners, shares her expertise on how to manage conflict, offering actionable advice for managers and HR teams on de-escalating situations, rebuilding trust, and equipping leaders to coach employees out of negative behaviors.


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