Why Translation Isn't the Same as Understanding | Multilingual Content at ServiceNow

Why multilingual content is a business risk, a compliance question, and an AI-readiness problem - not just a translation checkbox - with ServiceNow's Lyena Solomon. #ServiceNow #Localization #Globalization #AI Chapters 00:00 Cold open: "half ten" and the meaning problem 00:29 Welcome + episode topic 00:53 Meet Lyena Solomon 01:12 Why this isn't just translation 03:49 The word "order" - context matters 05:05 What is language governance? 06:04 Translating "pizza" 07:03 The regulatory reality (Quebec, EU AI Act) 09:30 Self-localization: Maori and Inuktitut 13:23 The real business risk of inconsistency 15:43 AI readiness and language risk 16:28 A support ticket in three languages 20:32 It's about trust, not just translation 21:11 Closing thought: the joy of understanding 22:17 Wrap-up + subscribe For more about ServiceNow - https://www.youtube.com/@ServiceNowDocs To watch these episodes on YouTube - https://www.youtube.com/watch?v=yxoHmZj5gOk&list=PLCOmiTb5WX3qvGq7Cp3o2KkCiplJyqQOK See omnystudio.com/listener for privacy information.