Skip to content
Artwork for ServiceNow Podcasts
ServiceNow Podcasts · April 15 · 6 min

TAKEAWAY - Think Like a Librarian: Why the Reference Interview Is the Framework Data Teams Are Missing with Jenna Jordan and Amalia Child

Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amalia Child who share a framework for exactly that; it's called the reference interview, and it might be the most practical toolkit data teams have never used. See omnystudio.com/listener for privacy information.

0:00-6:17

transcript

No transcript — this publisher did not publish one.

show notes

Data teams obsess over pipelines and platforms but often skip the most fundamental step: truly understanding what people are actually asking for. We chat with data librarians Jenna Jordan and Amalia Child who share a framework for exactly that; it's called the reference interview, and it might be the most practical toolkit data teams have never used.

See omnystudio.com/listener for privacy information.

links1