Show Notes:

AI + Human Expertise: The Future of Technical Support

How do you deliver world-class technical support during moments that matter — at scale, with speed, and still keep the human touch?

In this episode, I sit down with Uwe Wieditz, Vice President and Head of Technical Support for Private Cloud ERP at SAP — and a 30-year SAP veteran — to explore how AI is transforming support without replacing the people behind it.

We discuss:

What AI can (and can’t) do in tech support

How roles are evolving — not disappearing

Why empathy and intuition still matter

What’s next in AI-augmented support

Listen now: https://podcast.opensap.info/changemakers/2025/09/22/the-power-duo-how-ai-and-human-support-engineers-are-shaping-the-future-of-customer-success/

Let us know what you think — is your organization ready for AI + human support?

Find Uwe Wieditz | LinkedIn
Find Oliver Huschke | LinkedIn
Learn more about SAP Services and Support

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