
The Business Injury That Comes From Doing Everything Right
Business at a Crossroads (Part 4): Expand Without Burning Out Jess Sato continues the Business at a Crossroads series with a focus on the “expand” phase, when business is going well, demand is high, but capacity is strained. Using her half-marathon training mistake and resulting plantar fasciitis as an analogy for unsustainable pace, she outlines four areas to assess when demand outpaces delivery. She encourages founders to “engineer your actions” by revisiting whether current plans match real capacity and heeding red flags before burnout or degraded service occurs, noting that slowing down briefly can prevent larger failures later. Take the crossroads diagnostic at www.jessicasato.com/diagnostic. 00:00 Welcome and Diagnostic 00:58 Half Marathon Lesson 02:31 Expand Crossroads Overview 03:49 Team and Leadership 04:45 Quality at Scale 06:51 Founder Bottleneck 07:58 Sales Marketing Momentum 09:17 Engineer Your Actions 11:13 Red Flags and Coaching 13:26 Next Week and Wrap If you need additional support and a thought partner to navigate big business and leadership transitions, let's talk. Simply schedule a free session by clicking here. Connect with Jess: www.jessicasato.com for all the free resources! Instagram: www.instagram.com/jessicasatocoach Linkedin: www.linkedin.com/in/jess-sato