Product Talk

Products That Count

Produced by Products That Count, a 501(c)3 nonprofit that helps everyone build great products, this podcast is an award-winning show by and for product minds, with millions of downloads and a 5-star rating on most major platforms. Each of the 300+ episodes features a product leader interviewing another product leader and exploring what it takes to build great products. Recent ones feature the Chief Product Officers of Brex, Glassdoor, Experian and more.

About Us: Products that Count is a 501(c)3 nonprofit that helps everyone build great products. It celebrates product excellence through coveted Awards that inspire 500,000+ product managers and honor great products and the professionals responsible for their success. It accelerates the career and rise to the C-suite of 30% of all Product Managers globally by providing exceptional programming – including award-winning podcasts and popular newsletters – for free. It acts as a trusted advisor to all CPOs at Fortune 1000, and publishes key insights from innovative companies, like Capgemini, SoFi, and Amplitude, that turn product success into business success. Learn more at ProductsThatCount.com.

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24 episodes
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English

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Wednesday · 39 min
LiveKit Head of Product on Betting on Voice AI and Leading Without Authority
What does product leadership look like when AI makes everyone a builder? In this podcast hosted by iDonate VP of Product and Engineering Nacho Andrade, LiveKit Head of Product Ben Cherry will be speaking on how LiveKit made a high-conviction pivot from video infrastructure to voice AI, why making AI sound human is harder and more important than most people realize, and what he learned moving from software engineer to product leader. His take on the "PM as CEO of the product" framing: it's about accountability for outcomes, not authority over people, and getting that wrong is one of the most common traps in early product careers.
August 21 · 32 min
CPO Rising Series: Carta CPO on Why Knowing What to Build Matters More Than Ever
What does it take to stay relevant as a CPO when the very definition of the product manager role is being rewritten in real time? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, Carta CPO Vrushali Paunikar will be speaking on how she thinks about product management in an AI-transformed world, why she frames her best PMs as systems architects rather than feature owners, and what eight years at a founder-led company has taught her about trust, speed, and creating excess value. She also gets into how she structures product reviews, why the hardest problems at Carta are the ones you can't measure, and what battle scars really mean in a product leader.
August 19 · 36 min
Queens Carbon CEO on Decarbonizing the Built Environment With Low-Carbon Cement
What does it actually take to decarbonize one of the world's most carbon-intensive industries, and how do you build, fund, and scale the company that bets on it? The scale and urgency of the transformation required to fight climate change has never been more clear. Building hardware and software products, acquiring the funding and creating a diverse community to enhance talent capacity and to drive innovation, is essential to tackling this global environmental crisis. In this podcast, host Silicon Valley Bank (a division of First Citizens Bank) Climate Tech & Sustainability SVP Maggie Wong will be interviewing Queens Carbon CEO & Co-Founder Daniel Kopp to discuss enabling built environment decarbonization through cement and concrete that requires lower energy and water usage, optimizing various financing structures to scale the company, leveraging AI and diverse team to build a full product system.
August 17 · 37 min
The 5 Durable Pillars Every AI Product Leader Needs
What if the biggest mistake product leaders are making right now isn't moving too slowly, it's moving fast in the wrong direction? In this episode of Product Talk, CentralSquare Technologies CPO Denise Hemke sits down with AWS Head of Product Acceleration Jim Kim to discuss the five durable principles that help product teams thrive in the age of AI. From prioritization and customer obsession to trust, context, and the rise of the full-stack builder, Jim shares a practical framework for building products that create lasting value, not just the latest AI feature.
August 12 · 32 min
Campfire AI Product Lead on Why Domain Expertise Is Your Biggest Product Advantage
What if your most unconventional career detour turned out to be your biggest product advantage? In this podcast hosted by iDonate VP of Product Nacho Andrade, Campfire AI Product Lead Brendan Doyle will be speaking on how his years as an auditor at KPMG and founder of a niche lease accounting software company gave him an edge most product managers don't have. He gets into the real tension between domain expertise and creative bias, how Campfire AI is building an AI-native ERP that moves fast without breaking things in a compliance-heavy space, and why anyone sitting in a "boring" industry right now has a massive opportunity to make the jump into product.
August 10 · 28 min
CPO Rising Series: LegalOn Technologies CPO on Customer-First Product Leadership
What does it take to go from practicing law to becoming the Chief Product Officer of a company disrupting the legal industry with AI? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, LegalOn Technologies CPO Vanessa Davis will be speaking on how she made the leap from attorney to product leader, and why putting the customer first drives every major decision she makes. She also gets into how LegalOn navigated a major stack overhaul to move fully to LLMs, what the entrance of tools like Claude into legal tech means for the industry, and why DAU over MAU is her north star metric.
August 7 · 41 min
Suno CPO on Why the Old Product Rules Don't Apply When You're Building on Frontier AI
What does it mean to build a truly AI-native product rather? In this episode of the CPO Rising series hosted by CentralSquare Technologies CPO Denise Hemke, Suno CPO Jack Brody will be speaking on how a career spanning design, a decade at Snap, and now AI music has shaped a completely different approach to product thinking. Jack shares why retention is the only metric that really matters, how he creates space for ideas that seem crazy, and why two of product management's most sacred rules don't apply when you're building on frontier AI models.
August 5 · 34 min
CPO Rising Series: BetterHelp CPO on Why CPOs Need to Think Like Business Operators
What does it mean for a CPO to truly own outcomes? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, BetterHelp CPO Terre Layton will be speaking on how product leadership is evolving in the age of AI, drawing on a career that started with AI research long before LLMs existed. Terre shares why CPOs are now business operators with product as their primary lever, how she thinks about building teams for the agentic era, and why time to value and retention are the two metrics that tell her everything.
July 31 · 37 min
CPO Rising Series: ATOSS CPTO on Why Product Managers Need to Think Like Investors
What does it mean to run product like a mini company, and how do you say no to a multi-million dollar deal when it conflicts with your strategy? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, ATOSS Software SE CPTO Vikas Seth will be speaking on outcome-driven product management and what the next evolution of the product leadership role looks like. Drawing on seven years growing ID Now from startup to scale-up at 10x revenue, Vikas shares his framework for closing the gaps between customers, go-to-market, and R&D, and why building enthusiasm for the product is the most underrated leadership skill.
July 29 · 35 min
Koah CPO on Why Ads in AI Don't Have to Be Evil
What would it look like if every AI app had a sustainable way to make money without dark patterns or paywalls? In this podcast hosted by iDonate VP of Product and Engineering Nacho Andrade, Koah Co-Founder and CPO Mike Choi will be speaking on how he's building the AdSense for the AI app network. Mike shares what he learned from 18 months of rapid consumer app building, why AI users behave completely differently than search users, and why sponsored experiences in AI might actually be a good thing for everyone.
July 27 · 39 min
CPO Rising Series: Optum Fmr CCO on Building Products That Work for 150 Million People
What does it take to build products that work for 150 million people in one of the most regulated industries in the world? In this episode of the CPO Rising Series hosted by Products That Count Resident CPO Jay Patel, Optum Fmr Chief Consumer Officer Rita Khan will be speaking on how product leadership is transforming healthcare at scale. Rita shares why understanding the full stakeholder ecosystem matters more than quick UX wins, how she frames investment portfolios to earn executive trust quarter by quarter, and why she only hires "shapers" who refuse to accept the industry's constraints as excuses for bad experiences.
July 24 · 23 min
CPO Rising Series: Perk CPO on Why Now Is Product's Biggest Moment
What happens to product leadership when anyone can create a product in minutes? In this episode of the CPO Rising Series hosted by Axiom Law CPO Katrina Benjamin, Perk CPO Nikita Miller will be speaking on why this might be the biggest moment in product leadership history. Nikita shares how roles across product, design, and engineering are converging in exciting ways, why the best AI is invisible to users, and what urgency and conviction really look like in a company that's growing fast.
July 20 · 34 min
CPO Rising Series: Ingram Micro Fmr CPO on Transforming a Legacy Enterprise into an AI-Native Platform
How do you transform a 45-year-old, $52 billion enterprise into an AI-native platform business and take it public in the process? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, Ingram Micro former CPO Ambrish Verma will be speaking on the frameworks he used to navigate tech debt, allocate innovation capacity, and build the moat that repositioned a legacy distributor as a technology platform company. He also shares what happened when he asked Claude to play the role of a board member and challenge every assumption in his strategy.
July 17 · 30 min
Former eBay CPO on Building Product Teams That Win
What does it take to turn a stagnant product org into one that grows a company's stock price by 59% in three years? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, former eBay and Sam's Club CPO Eddie Garcia will be speaking on how great product leadership creates outsized business returns. Eddie shares his 343 portfolio framework, the concept of "positionless product development," and the Scan and Go story that went from three grassroots employees to multiple billions in sales.
July 15 · 35 min
Spotnana CPO on Building Care as a Product
What does it mean to build care as a product? In this episode of the CPO Rising Series hosted by Turo CPO Tom Wang, Spotnana CPO Sarosh Waghmar will be speaking on why trust is the foundational design principle in travel tech, how AI can make a stranded traveler feel like someone said "I got you," and why the modern CPO has to be fluent in three languages simultaneously, customer pain, business model, and technology trajectory. He also shares why cleaning the infrastructure gutters is the unglamorous work that makes everything else possible.
July 13 · 36 min
CPO Rising Series: SignalWire EVP of Product on Why the Business Model Is the Product
What if the PM-to-engineer ratio flipped and there were two product managers for every engineer? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, SignalWire EVP of Product Adam Kalsey will be speaking on why the bottleneck in software has shifted from building to knowing what to build, and why the business model is just as much a part of the product as the technology. He also shares how he built an autonomous product ops intern using Claude and OpenClaw and spent almost $50 an hour on tokens in the process.
July 10 · 42 min
CPO Rising Series: Why Opportunity Cost Is Still the Only Thing That Matters
What does a former touring DJ who accidentally built one of the internet's first MP3 stores have to say about product leadership? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, Intuit SVP of Product Wyatt Jenkins will be speaking on why managing opportunity cost is the heart and soul of product management, why the PM who doesn't make their engineering team twice as good shouldn't be there at all, and why the systems of record layer will survive the so-called SaaS apocalypse. He also shares how he uses Claude to become a deep vertical expert on a dog walk.
July 8 · 34 min
CPO Rising Series: Pipedrive CPTO on The End of One-Size-Fits-All Software
What if your SaaS product built itself to fit every user the moment they signed up? In this episode of the CPO Rising series hosted by Products That Count Resident CPO Renee Niemi, Pipedrive CPTO Joe Futty will be speaking on why customer expectations are about to shift more dramatically than at any point since mobile went mainstream and what that means for how product teams build, hire, and think about personalization. He also shares his three-bucket framework for navigating any new CPO role, and why the lines between product, engineering, and design are dissolving into something new.
July 6 · 28 min
Brainlabs CPO on the End of the Technical Moat
What happens to product leadership when anyone in the company can build? In this episode of Product Talk hosted by Digitalzone CPO Sonjoy Ganguly, Brainlabs CPO Adam Edwards will be speaking on how AI is eroding the technical moat and elevating judgment and scalability as the new competitive advantages for product leaders. He also shares how his team built a triad governance structure to democratize AI-building across a thousand-person ad agency without losing control of quality or client outcomes.
July 3 · 27 min
Inside AI's Transformation of the Physical Economy with Motive
What does it take to build AI when failure means someone gets hurt? In this episode of the CPO Rising series, hosted by CentralSquare Technologies CPO Denise Hemke, Motive CTO Amish Babu will be speaking on the unique engineering and product challenges of building AI for the physical economy fleets, construction sites, and high-stakes environments where milliseconds matter and hallucinations aren't a product flaw, they're a safety crisis. He also shares how Motive's AI dash cam has helped prevent over 170,000 accidents since 2023 and what SaaS product leaders consistently get wrong about building for the physical world.

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