On Call, Off Script

Jackson Health System

Every month, we drop two new episodes packed with lively conversations featuring Jackson’s top experts. From the latest health trends and groundbreaking innovations to fascinating medical curiosities and inspiring patient stories, no topic is off limits.

But we don’t stop there. Special guests from our community pop in and share their unique perspectives, making every episode engaging and relatable. Our mission? To showcase Jackson as Miami-Dade’s healthcare destination of choice, and a trusted name in medicine worldwide.

On Call, Off Script: a Jackson Health System podcast.

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S2 · E30
Wednesday · 22 min· Video
What Does Your Poop Say About Your Health? Colorectal Surgeons Explain
Episode 30: The color of your poop can tell you a lot about your health but sometimes having the conversation can be tough to sit in. On this episode of On Call, Off Script, host Ruelle Champion is joined by comedian and online personality Mario Ramil for a very candid conversation about something everyone does, but few people actually talk about: pooping. Jackson Medical Group colorectal surgeons Dr. Marianna Zeichen and Dr. Gustavo Rubioease into the conversation about changes in stool color, why constipation causes problems, and when bleeding should be checked by a doctor. They also explain what actually happens during a colonoscopy, why colorectal cancer screening now starts at age 45, and why younger adults shouldn't ignore symptoms because they think they're “too young.” This episode takes the awkwardness out of talking about your poop and explains why paying attention to it is an important part of your overall health. Guest Bios: Mario Ramil is a comedian and online personality who joins On Call, Off Script as theshow’s first co-host, bringing humor and plenty of frank questions to the more sensitive topics that people have about their colon health. His candid conversation with the surgeons also highlights the importance of breaking stigmas around digestive and colorectal health. Dr. Marianna Zeichen is a colorectal surgeon with Jackson Medical Group who practices in south Miami-Dade County. She brings a patient-centered perspective to conversations that can be uncomfortable, like rectal bleeding, changes in bowelmovements, and physical rectal exams. Dr. Zeichen emphasizes the importance of building trust with patients and encouraging people to speak up about symptoms they might otherwise dismiss or feel embarrassed to discuss. Dr. Gustavo Rubio is a colorectal surgeon with Jackson Medical Group who practices at Jackson West Medical Center. Dr. Rubio treats patients with a variety of colorectal concerns and helps evaluate issues like constipation, changes in bowel habits, and rectal bleeding. He explains why doctors need patients to be specific when describing their bowel habits and helps listeners through what to expect during a colonoscopy.
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#29
October 14 · 32 min· Video
How A Healthcare Podcast is Made | Behind the Scenes of On Call, Off Script
Episode 29: In this episode of On Call, Off Script, we take listeners behind the scenes of Jackson Health System’s podcast to meet the group who help bring each episode to life. The creative and branding and multimedia teams share how On Call, Off Script came to be, from the early beginnings in 2019 as “A Dose of Jackson,” to the launch of the podcast we all know today. They talk about how topics are brainstormed, the design of the podcast studio, and the small details that help guests feel comfortable. What makes a great episode? Genuine conversations, compelling stories, unexpected moments, and the freedom to let our medical experts, patients, and community partners speak from the heart. Whether you've listened to every episode or are discovering On Call, Off Script for the first time, this is your chance to meet the people behind your favorite healthcare podcast! Guest Bios: Maria Coloma is interim manager of Jackson Health System's Creative and Branding team, where she works on design, wayfinding, and creative projects that help improve the experience for patients, families, and employees. As one of the creative minds behind the podcast, Coloma shapes the podcast's visual identity and studio environment, including its signature blue velvet couch. Jeremie McLeod is Jackson Health System's Multimedia Program Administrator, overseeing photography, video, and visual storytelling. He was instrumental in developing the blueprint for On Call, Off Script. Now, McLeod works on the podcast’s technical production after implementing a one-man audio/video recording system. Daniela Reyes is the creative and branding specialist for Jackson Health System. Her work on the podcast includes creating a welcoming on-camera environment, overseeing visual details, and serving as a floor director during production. Reyes helped develop the podcast's visual storytelling, including the idea behind the On Call, Off Script logoanimation during the opening sequence. Phillip Robinson is a multimedia specialist who works as Jackson Health System’s primary photographer for special events, requests, and headshots. Robinson plays multiple important roles in simultaneously operating the cameras and audio, capturingbehind-the-scenes content, and ensuring each production runs smoothly for nearly every episode.
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#28
October 1 · 31 min· Video
More Than Medicine: How Hospitals Support Your Mental and Emotional Health
Episode 28: Being in the hospital can be overwhelming, whether you're a child facing a scary procedure or an adult receiving a life-changing diagnosis. In this episode of On Call, Off Script, a Jackson Health System podcast, we explore the emotional and psychological side of hospital care with clinical health psychologist, Lisa Alpizar, PsyD, with the Consultation Liaison Psychology Service for Jackson Behavioral Health and Talia Mor, Child Life Specialist from the Creative Care Team at Holtz Children's Hospital. In this episode, Dr. Alpizar explains what her team of specialists do and how they help patients and families cope with their hospital experience, whether it's from a traumatic accident, a new diagnosis, to starting cancer treatment, and end-of-life care. The clinical psychology team works alongside medical teams to help patients navigate the immediate emotional and social impact of illness and hospitalization. The episode also takes us inside the world of the Creative Care Team, who use education, play, and other therapeutic activities, such as music therapy, animal-assisted therapy, and recreational therapy, to help children understand and cope with medical procedures and difficult experiences. Healing isn't only about treating the body. It's also about helping people feel heard, supported, and like themselves again no matter their age. Guest Bios: Lisa Alpizar, PsyD, is a clinical health psychologist for Jackson Behavioral Health on the consultant liaison psychology team. Her team works alongside various medical specialties to help hospitalized patients cope with the emotional and social impact of illness, injury, and major diagnoses. Dr. Alipzar’s specialty is health psychology, which considers the biological, social and emotional factors involved in medical and health conditions. She also has extensive training in psycho-oncology and works with oncology patients, including patients receiving care at the Taylor Breast Health Center at Jackson Memorial Hospital. Talia Mor is a child life specialist with the Creative Care team at Holtz Children’s Hospital. She helps children and families understand and cope with hospitalization, medical procedures, and difficult diagnoses through developmentally appropriate education, play, therapeutic activities, and other forms of support. Mor’s team is an interdisciplinary group that grew from only a child life department to now include disciplines like music therapy, animal-assisted therapy, and recreational therapy.
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#27
September 16 · 28 min· Video
Puberty Explained: What’s Normal, What’s Not, and How Parents Can Help
Episode 27: Puberty is an awkward chapter of life, full of questions for kids and their parents. So, when should the conversation start? And what should parents actually expect? On this episode of On Call, Off Script, a Jackson Health System podcast, we’re breaking down puberty from both the medical and mental health perspectives. Our experts explain when puberty typically starts, the physical changes parents should expect, why emotions can feel intense, and how puberty can affect confidence, friendships, and social relationships. Most importantly, parents need to know why they shouldn’t wait for puberty to start talking about it with their kids. Early, age-appropriate conversations can help kids understand their changing bodies, ask questions, and feel more confident navigating this awkward – and completely normal – stage of growing up. Guest Bios: Dr. Tobenna Ubu is an internal medicine and pediatric-trained primary care physician who cares for patients across the lifespan, from children through adults. He mainly sees patients at UHealth – University of Miami Health System Palmetto Bay, but also provides inpatient care at Holtz Children’s Hospital. Dr. Ubu’s approach to puberty goes beyond explaining physical changes; he ensures young people understand what’s happening to their bodies and gives them the confidence to ask questions and advocate for themselves. Dr. Natasha Poulopoulos is a licensed clinical psychologist specializing in pediatrics at Holtz Children’s Hospital and Miami Transplant Institute. Much of her work is focused on children who are medically hospitalized and could benefit from psychological care. Dr. Poulopoulos brings a particular focus to the “inside” of puberty, like the changes happening in emotions, self-esteem, identity, social relationships, and the developing brain. She emphasizes normalizing these experiences, while also helping parents recognize when something isn’t normal.
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#26
September 2 · 24 min· Video
Where Does Your Donation Money Really Go? | Jackson Health Foundation
Episode 26: What does a $5 donation have in common with a $15 million gift? Both can make a difference in the lives of patients, families and health care teams. In this episode of On Call, Off Script, a Jackson Health System podcast, we sit down with Flavia Llizo, CEO of Jackson Health Foundation, to take listeners behind the scenes of philanthropy at Jackson Health System. Llizo explains how donations of all sizes help support everything from medical equipment and patient care spaces to major capital projects and community health programs. The conversation explores the growth of Jackson Health Foundation, the impact of One Day for Jackson, why patient stories are at the heart of philanthropy, and how the Foundation supports population health beyond the hospital walls. Most importantly, Llizo explains why philanthropy is not just about big donors and big dollars; it’s also about the positive impact that every dollar can make on Jackson’s patients, families, staff, and the community. Guest Bio: Flavia Llizo is the chief executive officer of Jackson Health Foundation. A Miami native with a longstanding career in nonprofit fundraising and health-related organizations, Flavia has dedicated her career to supporting health and social causes. Her personal connection to Jackson runs deep: her mother immigrated to Miami in the early 1960s and relied on Jackson for health care. Today, Flavia leads the Foundation's efforts to raise philanthropic support for Jackson Health System and strengthen its impact on patients, employees, and the South Florida community.
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#25
August 19 · 11 min· Video
Miami Spice, Hospital Style: The Chefs Making Healthcare Food Better
Episode 25: Hospital food is notorious, but what if it could be something more? That’s the vision behind the food and nutrition team at Jackson Memorial Hospital. On this episode of On Call, Off Script, a Jackson Health System podcast, we go behind the scenes with Jackson Memorial Hospital’s executive chef, Dalbert Benneth, and Director of Food and Nutrition, Gabriel Lima, to explore how they’re spicing things up to break the stigma on hospital food. The conversation peaks into some of Miami’s hottest restaurants and the high-pressure world of Miami Spice while highlighting the parallels with the kitchens at Jackson West Medical Center and The Ritz-Carlton Luxury Hotels & Resorts. From made-to-order meals and customizable bowls to rethinking traditional hospital menus to match the community’s tastes, check out what it takes to bring a restaurant mindset to a hospital, and why food is an important part of the patient experience. Guest Bios: · Gabriel Lima is the Director of Food and Nutrition at Jackson Memorial Hospital through third-party vendor, Sodexo. With a background in culinary arts and hospitality, Lima worked his way through the hotel industry before bringing his large-scale hospitality experience to healthcare. He started at Jackson West Medical Center and has since transitioned to Jackson Memorial. Lima is helping lead a new vision for hospital dining focused on variety, customization, wellness and changing the stigma surrounding hospital food. · Dalbert Benneth is the Executive Chef at Jackson Memorial Hospital, bringing years of experience in professional kitchens and Miami’s hospitality industry to healthcare dining. He began his culinary career washing dishes and worked his way through the kitchen ranks before moving into leadership roles, including experience at The Ritz-Carlton in South Beach. His restaurant background now informs his approach to creating fresh, customizable and culturally relevant food for patients, staff and visitors.
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#24
August 5 · 39 min· Video
What Happens After a Shark Attack? A Survivor and Trauma Surgeon Explain
Episode 24: The odds of being bit by a shark are not high but definitely not zero, especially in South Florida. In this episode of On Call, Off Script, a Jackson Health System podcast, Miami native and shark-bite survivor Kevin Blanco shares the story of the day he was attacked while spearfishing in the Florida Keys. Kevin and his father, Miami-Dade Fire Rescue Captain Omar Blanco, are joined by Antonio Marttos, MD, a UHealth – University of Miami Health System trauma surgeon at Ryder Trauma Center to walk through what happened. The moment Kevin was bit is only part of the story, as Dr. Marttos explains how one decision to stop the bleed saved Kevin’s leg. The conversation explores what happens when a medical emergency happens far from shore, why stopping severe bleeding makes a difference, and how firefighters, EMS teams, and trauma surgeons work together in harmony. Kevin opens up about his mental health and connection to the ocean years after the attack, leaving listeners with an important lesson on water safety, readiness, and awareness. Guest Bios: Kevin Blanco is a Miami native and business owner who survived a shark attack while spearfishing in the Florida Keys at 20 years old. He suffered a major leg injury from the shark, sending him to Ryder Trauma Center at Jackson South, and starting a long journey to recovery. Kevin tells his story as a cautionary tale of the importance of being prepared for anything while out on the water. Omar Blanco is Kevin’s father, a Miami-Dade Fire Rescue captain, and a Florida state representative. He has more than 20 years of experience as a first responder and that wisdom made all the difference when his son faced an emergency on the water. Omar highlights the importance of emergency preparedness and calling 911 immediately, while remembering how he felt as a parent after Kevin’s shark bite. Antonio Marttos, MD is a trauma surgeon at Ryder Trauma Center at Jackson Memorial Hospital and Jackson South Medical Center. He discusses how trauma teams assess shark bite injuries and control the bleeding, but also shines a light on how seamless the EMS, fire rescue, and trauma teams work together to save lives.
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S1 · E23
July 22 · 17 min· Video
Is Pilates Worth the Hype? We’ll Find Out
Episode 23: Is Pilates an underrated life hack or an overrated trend for social media? In this episode of On Call, Off Script, a Jackson Health System podcast, we're putting Pilates to the test at Mimi Yoga & Pilates in Wynwood. Our experts are Pilates trainer and social media influencer Starr Hawkins (@babymommafit), and Zainab Al Lawati, MD, physical medicine and rehabilitation physician at UHealth Jackson Rehabilitation Care. Dr. Al Lawati discusses the science behind the physical benefits of Pilates while Starr showcases practical Pilates moves that anyone can add to their daily routine. We explore the mental and physical health connection, postpartum benefits, improving chronic pain, and how Pilates is becoming more accessible than ever in Miami. Whether you’re a skeptic or you’re no stranger to a reformer, you’ll want to see for yourself why our experts say Pilates is more than just a fad. Guest Bios: Zainab Al Lawati, MD is a physical medicine and rehabilitation physician with the University of Miami/Jackson Health System. She specializes in helping patients improve function, reduce pain, and regain quality of life through evidence-based rehabilitation, exercise, and movement. Her clinical approach emphasizes treating the whole person and empowering patients through sustainable physical activity. Starr Hawkins (@babymommafit) is a Miami-born Pilates and fitness instructor who turned that passion into a successful content creation career as an influencer. After discovering Pilates during her own wellness journey, she built a community focused on making movement approachable, inclusive, and fun. Through social media, virtual, and in-person classes, she encourages people of all ages and fitness levels to build strength, confidence, and consistency.
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S1 · E22
July 8 · 22 min· Video
Don’t Be Scared, Be Prepared
Episode 22: Disasters and emergencies are not a matter of if, but when. In this episode of On Call, Off Script, a Jackson Health System podcast, we sit with Bridget Pelaez, senior director of disaster and emergency preparedness at Jackson, to learn what it takes to expect the unexpected and prepare for it all. Pelaez shares how year-round planning, hands-on training, and strong community partnerships from her team ensure that patients continue receiving care when disaster strikes. She also offers practical preparedness tips every South Floridian should know, from creating emergency plans and stocking up on medications to avoiding panic and looking out for vulnerable neighbors. Whether you're no stranger to South Florida weather or you’re curious about behind the scenes of hurricane season, this conversation offers a look at the people and planning that keep Jackson Health System moving when it matters most. Guest Bio: Bridget Pelaez is the senior director of disaster and emergency preparedness for Jackson Health System, where she leads emergency planning, training, and disaster response efforts for nearly 15,000 employees. A nurse practitioner, paramedic, and emergency management professional, Pelaez brings experience in disaster preparedness at the local, state, and federal levels. She oversees emergency management strategies for a wide range of incidents, including hurricanes, infectious disease outbreaks, mass casualty events, cybersecurity threats, and large-scale public events, ensuring Jackson provides uninterrupted patient care during any emergency. She believes preparedness starts with people, strong partnerships, and year-round planning.
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S1 · E21
June 24 · 15 min· Video
From the ER to the Olympics
Episode 21: What does an emergency medicine physician do when she's not caring for patients at Jackson Memorial Hospital? In the case of Dr. Regina Martinez, she's training to compete on the world stage as Mexico’s first female cross-country skier to compete in the Olympics. In this episode of On Call, Off Script, host Ruelle Champion sits down with Dr. Martinez, an emergency medicine physician and Olympic cross-country skier for Mexico, to discuss her extraordinary journey from medical school student in Minnesota to representing her country at the Winter Olympics. She reflects on the challenges of balancing medical training with elite athletic competition, the sacrifices required to pursue two demanding careers, and the unforgettable experience of competing in Italy alongside the world's best athletes. Whether you're an athlete, healthcare professional, or someone pursuing a goal that feels out of reach, this episode is a reminder that it's never too late to write your own story.
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S1 · E20
June 10 · 26 min· Video
Man Up About Your Mental Health
Episode 20: For some men, the hardest question to answer is ‘how are you doing?’. If your answer is like everyone else’s – ‘I’m fine,’ – it’s not always the truth. For Men’s Health Month, we take a special focus on mental health with Dr. Keith Lit, clinical psychologist at Jackson Behavioral Health Hospital (JBHH). Dr. Lit dives into why men struggle to open up about depression, anxiety, and stress, along with the barriers keeping men from seeking help. Dr. Lit also touches on the individual impact of the loneliness epidemic, masculinity, and ‘man-o-sphere’ social media content on mental health. This is a conversation about breaking the stigmas attached to mental health in men, empowering honest vulnerability, and how to manage high levels of stress with useful tools. JBHH offers comprehensive behavioral health services. Visit https://jacksonhealth.org/services/mental-behavioral-health/ to learn more. Guest Bio: Keith Lit, MD: Dr. Keith Lit is a licensed clinical psychologist at Jackson Behavioral Health Hospital where he provides therapy and consultations for adults experiencing a wide range of mental health concerns or crises. Dr. Lit works with patients in the hospital and outpatient setting; working them through mental illness or crisis and major life changes. He helps people build community and relationships as well as practical advice on navigating stress and mental well-being.
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#19
May 27 · 33 min· Video
Burnout in the Workplace
Episode 19: In this episode of Jackson Health System’s On Call, Off Script, we sit down with Dr. Vanessa Padilla, a clinical psychiatrist at Jackson Behavioral Health Hospital, Commissioner René Garcia, chairman of Miami-Dade County’s Behavioral Health Advisory Board, and Michelle Kligman, Psy.D., MBA, MS, executive vice president and chief human resources officer at Jackson Health System, for an honest conversation about burnout, mental health, and workplace wellness. The episode explores what burnout really looks like — from emotional exhaustion and irritability, to disengagement and fatigue — and why it affects everyone, from healthcare workers and first responders to office employees and leaders. They discuss the importance of psychological safety in the workplace, breaking the stigma around mental health, and creating supportive environments where people feel safe asking for help. The guests also shared personal stories about anxiety, grief, leadership vulnerability, and the importance of community, boundaries, therapy, physical activity, and self-care. Plus, we share tangible advice for recognizing burnout early and taking meaningful steps toward healing and balance. If you’ve ever felt overwhelmed, emotionally drained, or mentally exhausted, this conversation is for you. Guest Bios: Michelle Kligman, Psy.D, MBA, MS: Michelle Kligman is the executive vice president and chief human resources officer for Jackson Health System. In her current role, she has strategic oversight for human resources functions across the entire organization. Throughout her tenure at Jackson, Kligman has driven multiple strategic initiatives, including improving employee engagement and patient experience, redesigning compensation and benefits for all employees, and launching enterprise-wide labor management and leadership development. Kligman brings more than 15 years of human resources experience to her current role at Jackson. She holds a degree from Florida International University, a Master’s of Science degree in Organizational Development, and a doctoral degree in Clinical Psychology from Nova Southeastern University. She also holds a post-doctorate degree from Columbia University and an executive master’s in business administration specialization in healthcare policy and administration from the University of Miami. Vanessa Padilla: Dr. Vanessa L. Padilla, M.D., F.A.P.A., is a board-certified psychiatrist specializing in Psychiatry and Consultation-Liaison Psychiatry, recognized for her clinical leadership, academic contributions, and dedication to medical education and patient care. Dr. Padilla completed her medical training at the University of Puerto Rico School of Medicine, where she earned her M.D. degree in 2008. She went on to complete her psychiatry residency at the same institution in 2012, and pursued advanced subspecialty training in Consultation-Liaison Psychiatry Fellowship at the University of Miami / Jackson Health System in 2013. Dr. Padilla currently serves as the Psychiatry Residency Program Director at the University of Miami Miller School of Medicine’s Department of Psychiatry and Behavioral Sciences, where she leads one of the region’s major ACGME-accredited psychiatry training programs based at Jackson Memorial Hospital. In addition to her program leadership, Dr. Padilla is the medical director of the Consultation-Liaison Psychiatry Service at Jackson Memorial Hospital, where she provides psychiatric assessment and care within complex medical settings and collaborates closely with multidisciplinary teams across the medical hospital. She is double board-certified in Psychiatry and Consultation-Liaison Psychiatry by the American Board of Psychiatry and Neurology. Her work encompasses clinical education, mentorship, research, and direct patient care with diverse adult populations. Commissioner René Garcia: Commissioner René Garcia is a product of Northwest Dade. He was born and raised in the City of Hialeah. Commissioner Garcia’s passion for serving his community began more than 20 years ago as a Councilman in the City of Hialeah. As a State Representative, and then as a State Senator, René focused on helping those most in need. Giving a voice to the voiceless has always been René’s number one priority. He advocated for comprehensive reforms to our mental health laws, sponsored legislation to end surprise medical bills after any hospitalization, promoted the importance of expanding health care services for children through the Florida KidCare program, and has been a staunch advocate for the seniors in our community. First elected in 2020 as County Commissioner for District 13 and then re-elected in 2024, Commissioner Garcia truly believes in the importance of balancing the economic progress and growth of a community with the social needs of its people while working together to address the pressing issues of the community such as workforce housing, the environment, our crumbling infrastructure and safety in our communities, using a pragmatic approach to leave this community a better place for our children. Commissioner Garcia was appointed Chairman of the Recreation and Tourism Committee and Vice Chairman of the Safety and Health Committee. He also serves on the Transportation Committee.
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#18
May 13 · 19 min· Video
A Wide “Breath” of Lung Facts
Episode 18: What do vaping, incense, and long-COVID have in common? They can all impact your lungs in ways most people don’t consider. In this episode of On Call, Off Script, lung experts from the Lung Center at Jackson Health System/ Miami Transplant Institute, an affiliation between Jackson Health System and UHealth – University of Miami Health System explore, explain, and debunk fascinating lung facts while also exposing the hidden dangers that can affect respiratory health. You’ll learn how everyday habits and environmental exposures can influence long-term lung health, why all smokers should throw the vape and cigarettes away now, and what conditions are sending younger patients to pulmonologists. Whether you’re curious about the science behind breathing or want practical tips to better protect your lungs, this episode delivers facts and expert insight you can apply in your daily life. Guest Bios: Juan Fernandez Castillo, MD: Juan Fernandez Castillo is the medical director of transplant pulmonology at Miami Transplant Institute. He specializes in advanced lung disease, respiratory health, and lung transplantation. With experience treating complex lung conditions, Dr. Fernandez Castillo is passionate about educating patients and the medical community on preventative lung health, the benefits of transplant, and respiratory issues affecting younger populations. Raquel Avellar: Raquel Avellar is the nursing director of patient care for the Lung Center at Jackson Memorial Hospital, the ECMO program, and the donor desk, overseeing patient-centered respiratory and pulmonary care. With years of clinical leadership, Raquel brings practical insight on lifestyles choices, environmental exposures, and preventative care that can impact lung health across all ages.
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S1 · E17
May 1 · 24 min· Video
F1 Meets Trauma Care: How Ryder Trauma Brings a Hospital to the Track
Episode 17: Formula 1 is all about speed, precision, and split-second decisions. So is trauma care. In this high-intensity episode of On Call, Off Script, we take you behind the scenes of one of the most complex medical operations in sports. As Formula 1 returns to Miami, the team at Jackson Health System’s Ryder Trauma Center isn’t just on standby. They’re building a fully operational trauma unit right at the track. Host Ruelle Champion sits down with trauma surgeon Dr. Antonio Marttos and Ann Higgins, associate nurse manager at Ryder Trauma Center at Jackson Memorial, to break down what it really takes to prepare for an event where every second matters. From replicating a Level 1 trauma center trackside to making life-or-death decisions in under five minutes, this episode explores how elite medicine mirrors elite racing. You’ll hear how: * A full trauma system is transported and rebuilt at the F1 track * Medical teams train for high-speed, high-impact emergencies * Real-time data like G-force impacts shapes clinical decisions * A five-minute window can determine whether a driver returns to the race or is airlifted to the hospital * Jackson helped raise the global standard for motorsports medical care And beyond the adrenaline, you’ll get a rare look at the teamwork, trust, and preparation that power both the track and the trauma bay. This isn’t just coverage. It’s a masterclass in readiness. Guest Bios: Dr. Antonio Marttos, trauma surgeon, Ryder Trauma Center at Jackson Memorial Hospital and Jackson South Medical Center. A global leader in trauma care and motorsports medicine, Dr. Marttos shares how his passion for racing and medicine collided to help elevate safety standards in Formula 1 worldwide. Ann Higgins, associate nurse manager, Ryder Trauma Center at Jackson Memorial Hospital. Ann brings an inside look at the logistics, coordination, and execution required to transform a racetrack into a fully functioning trauma-ready environment.
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S1 · E16
April 15 · 31 min· Video
The Life-Saving Truth About Organ Donation
Episode 16: The importance and value of organ donation takes center stage every April for Donate Life Month. It’s a time to spotlight the impact that being an organ donor can have on countless lives. With thousands of patients on the transplant waitlist and the growing gap between supply and demand, understanding the truth behind organ donation is crucial. In this episode of On Call, Off Script, a Jackson Health System podcast, we hear from the experts at Miami Transplant Institute—a partnership between Jackson and UHealth—University of Miami Health System. You’ll hear how organs are preserved and transported, the innovative technology that’s advancing transplant, and the waves of impact that just one donor can leave behind. If you’re curious about what it takes to be an organ donor, our experts at Miami Transplant Institute share the profound meaning behind giving the gift of life. Guest Bios: Rodrigo Vianna, MD, PhD: Rodrigo Vianna is the Director of Miami Transplant Institute and leads the liver, intestinal, and multi-visceral transplant program. He’s also a professor of clinical surgery at the University of Miami Miller School of Medicine. Dr. Vianna is an accomplished liver surgeon and a leader in transplant innovation like robotic kidney and kidney/pancreas surgery. His work pushes the boundaries of what’s possible in life-saving transplantation. Sean Chavis: Sean Chavis is an Organ Procurement and Placement Coordinator at Miami Transplant Institute’s donor desk. For nearly a decade, he’s played a critical role in coordinating organ offers, working closely with surgical teams, and transporting viable organs for transplantation. Chavis’ hands-on work ensures that the life-saving impact of organ donation is a seamless and impactful transfer to surgeons.
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S1 · E15
April 1 · 16 min· Video
Next Era in Emergency Care
Episode 15: Jackson Health System is advancing the future of emergency care. A new, state-of-the-art emergency room (ER) is opening at Jackson Memorial Hospital in April. In this episode of On Call, Off Script, the minds behind one of the largest emergency rooms in the nation share how collaboration between clinical and construction brought this project to life. The new ER is more than just a brand-new building. Our experts explain how patient experience is placed at the forefront of the design, construction, and clinical workflow of Jackson Memorial Hospital’s innovative ER. Guest Information: Daniel Aguiar: Daniel Aguiar is the nursing director of emergency services at Jackson Memorial Hospital; leading the nurses at the new emergency room. Aguiar brings more than 15 years of experience in trauma and emergency care. His leadership is key in preparing the clinical teams to transition their workflow into the new ER. Jorge Garciga: Jorge Garciga is the director of design and construction for Jackson Health System—overseeing large infrastructure projects like the construction of Jackson West Medical Center and now, the new ER. Garciga specializes in integrating what the clinical team needs with a functional and modern healthcare setting. He ensures that innovative design supports patient needs and efficient clinical operations.
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S1 · E14
March 17 · 15 min· Video
What Pop Culture Gets Wrong About Healthcare
Episode 14: From dramatic defibrillator scenes to instant diagnoses, pop culture shapes how many people think hospitals operate. But how much of what we see on TV actually reflects real life? On this episode of On Call, Off Script, two experienced nurse leaders from Jackson Health System separate fact from fiction. They break down the truth about “Code Blue” situations, explain why medical teams rely on calm coordination rather than chaos, and share how critical collaboration really is between nurses, doctors, and support staff. Our guests also share which medical TV shows comes closest to reality, the surprising differences between pediatric and adult emergency care, and the ways social media influences patients. Whether you're a fan of hospital dramas or simply curious about what really happens in the hospital, this episode reveals the realities of healthcare today. Guest information: Jose Rodriguez, RN, is the nurse manager of the emergency room at Holtz Children’s Hospital. In his role, he leads a team that provides emergency care for pediatric patients, and ensures that children and families receive high-quality medical treatment and compassionate support during some of their most critical moments. Vicky Rodriguez, RN, is an associate nurse manager at Jackson South Medical Center, where she oversees the clinic and supports nursing staff in delivering care to patients. She brings extensive frontline experience in hospital care coordination, patient education, and collaboration. Rodriguez is passionate about empowering patients through accurate medical information and ensuring safe, effective transitions from hospital care to home.
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S1 · E13
March 6 · 25 min· Video
When in Miami
Episode 13: In this episode of On Call Off Script, we go behind the scenes with Miami’s first responders and trauma care teams to explore what it truly takes to serve the 305. From coping with tragedy and finding humor in the toughest situations, to building trust with patients and their families, our guests share the human side of some of the city’s most demanding roles. Listen as Michael Vega, a public information officer for the City of Miami Police Department, Pete Sanchez, a Lieutenant and Public Information Officer for the City of Miami Department of Fire-Rescue, and Yina Patino, nurse manager of the Trauma Resuscitation Unit at Ryder Trauma Center at Jackson Memorial Hospital, discuss the emotional highs and lows of policing, firefighting, and emergency nursing, and how teamwork, communication, and community make all the difference. Guest Bios: Michael Vega Michael Vega has served the Miami community as a police officer since 1997, bringing nearly three decades of experience to the City of Miami Police Department. He has worked across multiple divisions, including Patrol, Internal Affairs, the Problem-Solving Team (PST), the Motor Unit, and Red-Light Camera enforcement. Since November 2017, Vega has served as a Public Information Officer, acting as the liaison between the police department and the public. In this role, he leads media relations efforts, communicates critical public safety information, and supports transparency during high-profile and day-to-day incidents. Throughout his career, Vega has remained committed to strengthening the community’s trust and ensuring the safety of Miami’s residents. Pete Sánchez Pete Sánchez is a Lieutenant with the City of Miami Department of Fire-Rescue, where he has served for 15 years. He has spent six years as the department’s Public Information Officer (PIO) and is a FEMA Master PIO. Lieutenant Sánchez has led communications during high-profile incidents like the historic Temple Courts Three-Alarm fire, also serving as Joint Information Center (JIC) Manager for the Champlain Towers collapse in Surfside for three weeks and deploying with Florida Task Force 2 as PIO during Hurricane Irma in Fort Myers. Most recently, he led crisis communications for a major multi-agency incident that drew international media attention lasting over two weeks. Yina Patino: Yina Esmeralda Patino, MSN, APRN, PMHNP-BC is the Nurse Manager of the Trauma Resuscitation Unit at Ryder Trauma Center nat Jackson Memorial Hospital. With over 24 years of nursing experience, primarily in emergency services, she has dedicated her career to delivering high-quality, lifesaving care to critically injured patients. As Nurse Manager, Yina leads a highly skilled multidisciplinary team in one of the busiest trauma centers in Miami-Dade County. She is committed to elevating trauma care standards, strengthening team performance, and ensuring exceptional patient outcomes for both residents and visitors who depend on Ryder Trauma Center during their most critical moments. Through her leadership within at Jackson, she continues to promote a culture of excellence, compassion, and clinical expertise.
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S1 · E12
February 18 · 27 min· Video
Scromiting
Episode 12: It’s hard to imagine vomiting worse than it already is. The symptom of ‘scromiting’, or screaming and vomiting, is sending people to the emergency room in South Florida. Jeffrey Bernstein, MD, director of Florida Poison Control Center Miami, talks about the real medical condition behind scromiting, called cannabinoid hyperemesis syndrome (CHS). Caused by excessive marijuana use, Dr. Bernstein explains why CHS cases are increasing, and how cannabis can cause painful side effects. As the only toxicologist covering six counties across South Florida, Dr. Bernstein is well-experienced in the poisonings that are unique to this community and talks through what he sees on a daily basis – from mercury poisoning to coral rock poisoning, and more. The conversation covers the importance of education, marked by eye-opening situations that are only seen at Florida Poison Control Center Miami. Guest Information & Bio Jeffrey Bernstein, MD, is the medical director of Florida Poison Control Center Miami, housed at Jackson Memorial Medical Center. Dr. Bernstein is the only toxicologist for six counties with decades of experience in emergency medicine and poisonings. He’s closely involved in poison control education, and oversees thousands of poison-related calls each year across South Florida.
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S1 · E11
February 5 · 21 min· Video
Never Will I Ever
Episode 11: You’d never guess that some of your favorite everyday activities are on our experts’ personal no-fly list. In this eye-opening conversation, Vincente Nelson, MD, a trauma surgeon at Ryder Trauma Center at Jackson Memorial and Timothy Tan, MD, chief of emergency medicine at Jackson Memorial Medical Center shares the habits, hobbies, and Miami-style behaviors that most often land people in the emergency room or Ryder Trauma. From e-scooters and motorcycles, to water sports, cosmetic surgery gone wrong, viral trends, and vaping, these doctors share firsthand stories from the front lines of medicine—and why they personally say “never will I ever.” This isn’t about living in fear. It’s about knowing the risks, making smarter choices, and understanding what doctors really see after the sirens stop. Guest Info & Bio: Vincente Nelson Vincente Nelson is the director of the Army Forward Surgical Team Training Center, and a trauma surgeon with Ryder Trauma Center at Jackson Memorial Hospital. He also serves as a Lieutenant Colonel for the United States Army. His experience on the front-lines of medicine shape his perspective to conversations about risk, responsibility and living life without fear. Timothy Tan Timothy Tan is the chief of emergency medicine for Jackson Memorial Medical Center. He oversees one of the busiest emergency rooms in the country from a calm, clear, and experienced approach. Dr. Tan is passionate about medical education, especially when it can potentially help keep patients out of an emergency situation.
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