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MGAA Conversations

Managing General Agents’ Association

Welcome to MGAA Conversations, the latest addition to the podcast world, hosted by Mike Keating, CEO of the Managing General Agents Association. In this exciting new series, we delve into all things related to the rapidly expanding MGA (Managing General Agent) landscape. With a diverse array of guests from within the insurance industry and beyond, our aim is to explore the challenges, opportunities, and personalities shaping the MGA community.

Expect engaging discussions with prominent figures in the industry, including CEOs and innovators, offering first-hand insights into the dynamics of the MGA market. From the future of distribution strategies, such as partnerships with brokers, to the impact of insurtech and AI on the industry, no topic is off-limits.

Regulation is another key focus, as we navigate the evolving landscape of compliance and its implications for MGAs. Through candid conversations and expert analysis, MGAA Conversations aims to provide listeners with valuable perspectives on current issues and future trends affecting the MGA community.

But it’s not all serious business – expect lively conversations, off-the-wall guests, and a touch of humour to keep things entertaining. We invite you to join us on this journey, share your feedback, and suggest topics and guests for future episodes. Don’t forget to subscribe to MGAA Conversations on your preferred platform so you never miss an episode. Thanks for listening!

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  • 22 episodes
  • Avg 30 min
  • English

Episodes 22

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  • #19
    May 12, 2025 · 37 min

    018: Breaking the Mould: Reinventing Insurance Through Technology, Talent & Trans-formation with Amit Tiwari

    In this episode of MGAA Conversations, host Mike Keating, CEO of the MGAA, sits down with Amit Tiwari, Co-founder and President of Xceedance, to discuss the transformational forces reshaping the insurance industry. From legacy system overhauls to the critical reinvention of claims and talent pipelines, Amit shares actionable insights on how technology – particularly large language models – can unlock long-standing bottlenecks in operations. The conversation also dives into what it will take for the industry to truly attract and retain Gen Z talent and foster a culture that values innovation over tradition. Key Quotes “We don’t create enough awareness or partnership with academia to show the true impact of insurance on the economy.” — Amit Tiwari “Claims have long been underinvested in, but they are the real ‘moment of truth’ for customers.” — Mike Keating “The biggest challenge is understanding what’s under the hood of 20-year-old systems – and that’s where AI is now changing the game.” — Amit Tiwari “To attract Gen Z, we need to be agile, socially aware, and allow room for disruption without fear.” — Amit Tiwari Resources Xceedance – Insurance Solutions & Services MGAA – Managing General Agents' Association About the Guest Amit Tiwari is the Co-founder and President of Xceedance, a global provider of strategic insurance operations support, technology, and data services. Amit leads transformational initiatives across markets and specializes in claims operations, technology innovation, and global expansion strategies. He is a passionate advocate for reshaping legacy thinking and building the next generation of insurance leaders. Amit Tiwari | LinkedIn About the Host: Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets. He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters. Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

  • #18
    Apr 28, 2025 · 49 min

    017: From Broken to Brilliant: How Jeff Radke is Reimagining Specialty Insurance

    In this episode, we sit down with Jeff Radke, CEO and co-founder of Accelerant, to explore how the company is revolutionizing the specialty insurance industry from the inside out. Jeff shares his personal journey, from growing up around family-owned businesses to navigating the complexities of the insurance ecosystem. We talk about the inefficiencies plaguing traditional models, the challenges of raising capital with discipline, and how Accelerant is creating a modern infrastructure to empower MGAs. From rebuilding the value chain to reshaping relationships in the insurance world, Jeff offers a candid, thoughtful look at what it means to grind out meaningful change — not with flashy slogans, but with quiet determination, humility, and deep domain expertise. Key Quotes "We’re not trying to be clever — we’re trying to be better." – Jeff Radke, on Accelerant’s mission "The product that gets delivered is the product that the underwriter creates. We believe underwriting is the hero of the story." "We’re trying to change everything — but only what’s broken." "This is a long game. It's not a 5-year vision. It’s 10 or 20 years. And we're patient." "I wanted to work with people that I respect and trust, to build something we believe in." "It’s hard to build quietly, but it’s the right thing to do." Resources Learn more about Accelerant Read about Accelerant's recognition on the Forbes Fintech 50 Book Jeff mentioned: Good to Great by Jim Collins About the Guest Jeff Radke is the CEO and co-founder of Accelerant, an insurance platform built to empower underwriters and transform the way specialty insurance is underwritten, distributed, and serviced. A veteran of the insurance industry, Jeff previously held leadership roles at Argo Group and was CEO of Ariel Re, part of the Goldman Sachs group. Known for his calm, disciplined approach and belief in long-term thinking, Jeff is on a mission to build a better insurance experience — one that values trust, expertise, and alignment above all. About the Host: Mike's extensive expertise in the insurance sector has allowed him to witness and adapt to the dynamic shifts within the industry. Throughout his 40 year career, he has navigated the traditional realms of insurers, brokers, and MGAs (Managing General Agents) across both Commercial and Personal Lines markets. He has held Executive positions at AXA, Midas, UK General and most recently Insurtech start up Qlaims before becoming Chief Executive Officer at the MGAA in September 2020. Mike is excited about the new MGAA podcast series, which aims to showcase key figures in the UK insurance industry and beyond, providing insight into the challenges and opportunities that the MGA industry encounters. Mike's LinkedIn Profile: https://www.linkedin.com/in/michael-keating-230b8424/

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